Aime Leon Dore Return Policy: Complete 2026 Guide
Finding the perfect fit with high-end streetwear can be tricky. Whether you are dealing with sizing issues or just changed your mind, understanding the Aime Leon Dore return policy is vital before you ship anything back.
Unlike many major retailers that offer cash refunds, Aime Leon Dore (ALD) operates with a stricter policy focused on store credit. This guide breaks down exactly how the 30-day return window works, the strict condition requirements you must meet, and the specific steps for U.S. and international customers.
We have analyzed the latest policy updates to help you avoid fees and ensure your return is accepted.
Overview of Aime Leon Dore Return Policy
Aime Leon Dore accepts returns for most items, provided they are in brand-new condition. However, the most important rule to remember is that refunds are issued as store credit only.
Here is a quick snapshot of the policy:
| Topic | Details |
|---|---|
| Return Window | 30 days from delivery (online) or purchase (in-store) |
| Refund Method | Store credit only (no refunds to original payment) |
| Item Condition | Unworn, unwashed, original tags attached, original packaging |
| U.S. Returns | Free prepaid shipping via online portal |
| International Returns | Customer pays shipping; fees deducted from credit |
| Exchanges | U.S. only (size swaps); International must return & rebuy |
| Non-Returnable | Final sale, seasonal sale items, jewelry, swimwear |
Return Window & Eligibility
To qualify for a return, you must act within the return window. If you miss this deadline, your return will likely be rejected.
The 30-Day Rule
- Online Orders: You have 30 days from the date your order was delivered to request a return.
- In-Store Purchases: You have 30 days from the date of purchase printed on your receipt.
Strict Eligibility Requirements
Aime Leon Dore is known for quality, and they require returned items to be in perfect condition. To ensure your return is approved:
- Condition: Items must be unworn, unwashed, and unused.
- Tags: The original hang tags must be attached. Do not cut them off until you are sure you are keeping the item.
- Packaging: Items must be returned in their original poly bags or boxes (including shoe boxes).
- Proof: You need your order number (for online) or receipt (for in-store).
⚠️ Warning: If you return an item that looks worn, smells of perfume/smoke, or is missing tags, ALD will reject it and may send it back to you at your expense.
How to Return Items to Aime Leon Dore
The process depends on where you bought the item and where you are located. Follow the steps below that match your situation.
1. Online Returns (U.S. Customers)
For shoppers in the United States, returns are generally straightforward and free.
-
Visit the Portal: Go to the official Aime Leon Dore returns page (
returns.aimeleondore.com). - Log In: Enter the email address used to place the order and your order number.
- Select Items: Choose the items you want to return and select the reason (e.g., "Too small," "Changed mind").
- Get Your Label: Once submitted, you will receive a prepaid DHL return label.
- Pack It Up: Place the item (with tags and original packaging) inside a shipping box.
- Ship: Attach the label and drop the package off at a DHL location.
2. International Returns
International customers face a few more hurdles. You cannot use the automated U.S. portal for a free label.
- Contact Support: Email support@aimeleondorewear.com to request a return authorization. Include your order number and the items you wish to return.
- Wait for Approval: Do not ship anything until you receive a confirmation email authorizing the return.
- Ship It Back: You are responsible for return shipping costs. ALD will provide instructions on where to ship the package.
- Fees: Note that return shipping fees and original duties/taxes are usually not refunded.
3. In-Store Returns
If you bought an item at the Aime Leon Dore flagship store (e.g., in NYC or London), you must return it to the store.
- Bring the unworn item and your original receipt.
- Note: You cannot return online orders in-store. Online orders must be mailed back using the portal.
Refund Methods & Processing Time
Unlike brands like Nike that offer cash refunds, Aime Leon Dore has a strict policy regarding how you get your money back.
Store Credit Only
- Refunds are issued as a digital gift card or store credit code.
- You will not see the money go back to your credit card or PayPal account.
- This credit can be used for future purchases on their website or in-store.
Processing Timeline
Once you drop off your package, here is the typical wait time:
- Transit: 3–7 business days for the package to reach their warehouse.
- Inspection: The team takes 5–7 business days to inspect the item and approve the condition.
- Issuance: Once approved, the store credit is emailed to you immediately.
If you haven't heard back within 14 days of shipping your return, check your tracking number and then contact customer support.
Exchange Policy
Do you need a different size? The exchange policy varies by region.
U.S. Customers
You can request a "Direct Exchange" through the online portal.
- Allowed: Swapping the same item for a different size.
- Not Allowed: Swapping for a different color or a completely different style.
- Cost: Return shipping for exchanges is usually free for U.S. customers.
International Customers
Aime Leon Dore does not offer exchanges for international orders.
- You must return the unwanted item for store credit.
- Then, place a brand new order for the correct size or style.
Non-Returnable or Restricted Items
Not everything can be sent back. Before you pack your box, ensure your item isn't on the exclusion list.
Non-returnable items include:
- Final Sale Items: Any item marked "Final Sale" on the product page.
- Seasonal Sale Items: Products bought during end-of-season sales (e.g., "End of Season Sale") are typically final sale.
- Specific Categories: Swimwear, underwear, and jewelry are often non-returnable for hygiene reasons.
- Collaborations: Some limited-edition drops may have specific "no return" rules listed at checkout.
Always check the product description before buying if you are unsure about the fit.
Fees, Deductions & Exceptions
While U.S. returns are convenient, there are costs to be aware of depending on where you live.
| Fee Type | U.S. Policy | International Policy |
|---|---|---|
| Return Shipping | Free (Prepaid Label) | Customer Pays |
| Restocking Fee | Generally None* | None |
| Original Shipping | Non-refundable | Non-refundable |
*Note: While standard restocking fees are rare for store credit returns, ALD reserves the right to charge fees or deny returns for items that require cleaning or repackaging.
Holiday & Extended Return Policies
During the busy winter shopping season, Aime Leon Dore typically adjusts their return window to help gift-givers.
- The Extension: Orders placed between December 1st and December 27th are usually eligible for return within 45 days of delivery (instead of the standard 30).
- Exceptions: This does not apply to "Final Sale" items. Even if bought as a gift, final sale items cannot be returned.
If you are buying a gift outside of this specific window, the standard 30-day policy applies.
Customer Support & Contact Information
If you have a complicated issue, such as receiving a damaged item or a wrong size sent by mistake, you should contact support immediately.
-
Email:
support@aimeleondorewear.com -
Submit a Request: via the form on
aimeleondore.zendesk.com - Response Time: Typically 1–3 business days.
Tip: If you received a defective item, take clear photos of the damage and the packaging before you email support. This speeds up the approval process significantly.
FAQ: Common Questions About Aime Leon Dore Returns
Can I return items to Aime Leon Dore without a receipt?
For online orders, you do not need a paper receipt; your order number and email address are sufficient to use the return portal. For in-store purchases, a physical receipt is usually required. If you lost it, the store might be able to look up your transaction if you paid by card, but this is not guaranteed.
Can I return online orders in-store at Aime Leon Dore?
No. Aime Leon Dore explicitly states that online orders cannot be returned in-store. You must process online returns through their website and mail them back. Similarly, items bought at the flagship store must be returned to the store, not mailed.
Does Aime Leon Dore give cash refunds?
No. Aime Leon Dore does not provide refunds to the original payment method. All approved returns are refunded via store credit (gift card) equal to the purchase price of the item.
How do I return a damaged or wrong item?
If you received a damaged or incorrect item, do not start a standard return immediately. Instead, email support@aimeleondorewear.com with your order number and photos of the issue. They will likely provide a special prepaid label and instructions to ensure you aren't charged for the return.
Can I exchange an item for a different color?
No. The exchange policy only allows you to swap for a different size of the same item (U.S. only). If you want a different color, you must return the original item for store credit and buy the new color separately.
What items are non-returnable?
Items marked as "Final Sale," goods purchased during seasonal clearance sales, and intimate items like swimwear or underwear cannot be returned. Always check the product page for the "Final Sale" tag before checkout.
How long does a refund take?
Once your return package arrives at the warehouse, allow 5–7 business days for inspection. After approval, the store credit code is emailed to you instantly.
Is return shipping free?
For U.S. customers, yes-Aime Leon Dore provides a prepaid shipping label. For international customers, return shipping is not free; you are responsible for the cost of shipping the item back to the U.S.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Aime Leon Dore website or with your local store. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Aime Leon Dore return policy updates and check our other guides, such as the Urban Outfitters Return Policy or Cuts Clothing Return Policy, before your next purchase.
