Bardot Return Policy Rules for Easy Refunds and Exchanges

Bardot Return Policy 2026 Update

We’ve all been there: you order a stunning Bardot dress or structured jumpsuit for an upcoming event, only to try it on and realize the fit or fabric isn't quite right. Navigating the Bardot return policy shouldn't add stress to your special occasion.

Whether you made an online purchase directly from their regional website or grabbed some fashion items at a boutique, this guide has you covered. Bardot does accept returns, but they enforce strict rules-most notably a very tight 14-day return window.

In this comprehensive 2026 guide, we will walk you through exactly how to get your money back. We'll cover everything from generating your return shipping label in the checkout portal, to keeping your original tags intact, getting store credit for sale items, and avoiding the $9.95 return fee.

Overview of the Bardot Return Policy

If you need fast answers, here is the Bardot return policy at a glance. Depending on where you purchased your item, your return options and fees will vary significantly.

Return Window & Eligibility Requirements

To successfully get a refund, you must follow Bardot's strict timelines and condition requirements.

Standard return window

Bardot operates on a very strict 14-day timeline. For all online orders, this 14-day countdown begins on the date of delivery, not the date you placed the order. You must initiate your return online and have the package postmarked by the shipping carrier before those 14 days run out.

Online vs in-store return windows

• Online orders: You have 14 days from the delivery date.
• In-store purchases: You have 14 days from the date printed on your physical store receipt.

Note for North American shoppers: Since Bardot’s standalone physical boutiques have largely closed in the US, North American customers will handle almost all returns through the online portal.

What items qualify for returns

Bardot will accept returns on most regular-priced apparel, unworn shoes, and intact outerwear. If you used a minor seasonal discount code, you can still return the item, but it may be subject to store credit rules (detailed below).

Conditions for accepted returns

Bardot inspects all returns at their warehouse. To ensure your return is approved quickly, your items must meet this checklist:

• Tags: All original hangtags, barcode stickers, and plastic security loops must be firmly attached.
• Condition: The item must be completely unworn, unwashed, and unaltered.
• Scent and Marks: There can be zero traces of perfume, body odor, makeup transfer, or deodorant stains.
• Packaging: Shoes must be returned inside their original, undamaged designer box. Place the shoe box inside a secondary shipping mailer (never stick a shipping label directly onto the shoe box).
• Hygiene Seals: Swimwear and bodysuits must retain their clear, adhesive hygiene stickers.

How to Return Items to Bardot

Depending on your location, you have a few different ways to send items back to Bardot.

In-store return process

An in-store return is only possible if you live near an official, standalone Bardot Boutique (primarily located in Australia). You cannot return items directly to a Bardot boutique if you bought them from a department store like Myer or Nordstrom. To return in-store, simply walk in with your unworn item, attached tags, and your digital or physical proof of purchase.

Online return process

Processing an online return is the most common method for US and international shoppers.

1. Navigate to the official Bardot Returns Portal. (Make sure you are on the correct regional site-US vs. AU-to avoid error messages).
2. Enter your order number (starting with #US or #AU) and your zip/postal code.
3. Select the items you want to return and your reason.
4. Choose your refund type and print your label.

(If you frequently shop online at trendy boutiques, you'll find that the Princess Polly return policy and the Petal & Pup return policy follow very similar portal-based return processes.)

Mail-in return process (International Customers)

If you are buying from outside the US or Australia, your returns are self-funded. Bardot does not provide prepaid labels for international orders. You must initiate the return in the portal, print the generated packing slip, and pay for your own tracked shipping via UPS, DHL, or FedEx to the warehouse address provided.

Return label instructions

For US and Australian customers using the prepaid portal, follow this checklist to ensure your package is accepted:

• [ ] Step 1: Log into the Bardot Return Portal.
• [ ] Step 2: Print your prepaid USPS (US) or Australia Post (AU) shipping label.
• [ ] Step 3: Carefully package your unworn items in the original shipping box or a secure poly-mailer.
• [ ] Step 4: Tape the new prepaid label directly over any old shipping barcodes so the carrier doesn't scan the wrong routing number.
• [ ] Step 5: Drop off the parcel at your designated local carrier and always ask for a drop-off receipt.

Refunds & Processing Time

Waiting for your money to come back can be stressful. Here is exactly how the Bardot refund policy works.

Refund methods

Bardot offers two primary ways to compensate you. Your refund method depends on how you originally bought the item:

1. Original Payment Method: (Credit card, PayPal, Afterpay, Klarna) Available for full-priced items only.
2. Store Credit: Issued instantly as a digital e-gift card via email.

Important Sale Item Rule: If you purchased an item on sale or used a promotional discount code, you cannot get cash back. Sale items are strictly eligible for store credit only.

Refund timeline

Because fashion items require careful inspection, your processing time will take a few weeks.

• Transit: It takes 7 to 10 business days for your package to reach the warehouse.
• Inspection: Warehouse teams take 5 to 7 business days to inspect your garments.
• Bank Transfer: Once approved, allow another 3 to 5 business days for the funds to appear on your bank or credit card statement.

When refunds may be denied

Bardot will reject your return and ship the item back to you (at your expense) if:

• The original brand tags or security loops are missing.
• The clothing smells like perfume or shows signs of wear and washing.
• You mailed the item back after the 14-day window expired without contacting support first.

Exchange Policy

If you love the style but just need a different size, Bardot offers a straightforward exchange policy.

Exchange time window

Just like standard returns, you have exactly 14 days from delivery to request an exchange.

Eligible items

Exchanges are limited to a direct size or color swap of the exact same style. You can only process an exchange if your desired replacement size is actively in stock on the website.

Steps for requesting an exchange

To swap your item, go to the online return portal and select "Exchange" instead of "Refund." Choose your new size, print the prepaid label, and mail the original item back.

Tip: Because fashion inventory moves fast, if your requested size sells out before your original package reaches the warehouse, Bardot will automatically cancel the exchange and issue you a refund or store credit instead.

Items That Cannot Be Returned

To maintain strict health and hygiene standards, Bardot has a list of non-returnable items. These cannot be returned for a refund, store credit, or exchange under any circumstances:

• Final Sale / Outlet Items: Anything marked down by 50% or more, or explicitly labeled "Final Sale."
• Pierced Jewelry & Earrings: Excluded due to health regulations.
• Hair Accessories & Face Masks: Excluded for sanitary reasons.
• Underwear & Intimates: Excluded because they sit directly against the skin.
• Gift Cards: Both physical and digital gift cards cannot be redeemed for cash.

(Curious how other brands handle non-returnable items? Read our guide on the That's So Fetch return policy to compare).

Fees, Deductions & Exceptions

Will you lose money returning your Bardot dress? Yes, unless you use a specific workaround.

The Return Label Deduction Fee: If you want your refund sent back to your original payment method, Bardot deducts a flat return shipping fee from your total refund. This fee is $9.95 USD for American shoppers and $9.95 AUD for Australian shoppers.

Fee Waiver Exception: You can easily avoid this $9.95 fee. If you choose to receive your refund as store credit, or if you opt for a direct size exchange, Bardot will waive the return shipping fee completely.

Note: The original shipping fee you paid to have the item delivered is 100% non-refundable.

Holiday & Extended Return Policies

If you are buying a dress for a New Year's Eve party or giving a gift during the winter holidays, Bardot typically enacts a special holiday return policy.

Items purchased between mid-November and late December are generally granted an extended return window, allowing you to return them through mid-to-late January of the following year. Keep an eye on their website in November, as the exact cutoff dates change annually. Remember that all standard conditions (tags attached, unworn) still apply to holiday gifts!

Customer Support & Contact Information

If your refund is delayed or your item arrived damaged, you will need to reach out to Bardot’s customer support team.

• Email: hello@bardot.com (Typical response time is 24 to 48 hours).
• Contact Form: Available on the official Bardot website.
• Operating Hours: Monday through Friday, 9:00 AM to 5:00 PM AEST.

Pro-Tip: If you are emailing from the US or Europe, remember the Australian Eastern Standard Time (AEST) difference. Always include your order number (starting with #US or #AU) in the subject line of your email for faster service.

Bought Bardot Elsewhere? The Alternative Retailer Loophole

If you love Bardot clothing but hate the short 14-day return window and the $9.95 return fee, there is a very smart workaround: buy your Bardot apparel through third-party retail partners.

Because department stores have their own return rules, buying Bardot through them gives you massive advantages:

• Revolve: If you buy a Bardot dress on Revolve, you get a 30-day refund window and free 2-way shipping.
• Nordstrom: If you buy Bardot at Nordstrom, you get an incredibly flexible, unlimited return window and free returns by mail or in-store.

Just remember: if you use this "loophole," you must return the item directly to Nordstrom or Revolve. Bardot's online portal will not accept items bought from third-party retailers.

Frequently Asked Questions

Can I return items to Bardot without a receipt?

For online orders, no-receipt returns are easy because your purchase is tracked digitally via your email and order number. However, if you bought an item at a physical Bardot boutique, you must provide your original paper or digital receipt to prove the date of purchase.

What should I do if my Bardot item arrives damaged or broken?

Do not use the standard return portal. Contact Bardot customer service via email within 7 days of delivery. Attach clear photos of the defect. Support will issue you a free return label and a full refund, waiving the usual $9.95 fee.

How long does a Bardot refund take to hit my bank account?

You should expect the entire process to take up to three weeks. This includes up to 10 days for mail transit, 5 to 7 days for warehouse inspection, and 3 to 5 banking days for your financial institution to clear the funds.

What if I have trouble printing my prepaid return shipping label?

If the portal doesn't generate your PDF label, check your browser's pop-up blocker and your email spam folder. If it still doesn't appear, email hello@bardot.com with your order number, and they will email the label directly to you.

I received the wrong item in my order; how do I resolve this?

Contact customer support immediately. Do not process it as a standard return, or you might be charged the return fee. Support will give you a free shipping label and reserve the correct item for you before it sells out.

Can I return a gift purchased from Bardot?

Yes, as long as it falls within the 14-day delivery window and has all original tags attached. However, if you use the portal, the refund will automatically go to the original buyer's credit card. To get store credit under your own name, you must contact customer service before mailing the item.

Can I return sale items for a full refund?

No. Items purchased on sale, or items bought using a promotional discount code, are strictly eligible for store credit (issued as an e-gift card) only. They cannot be refunded to your original credit card.

Does Bardot offer free return shipping in 2026?

No. For standard refunds in 2026, Bardot charges a $9.95 deduction fee for using their shipping label. However, the fee is completely waived if you choose to receive store credit or process a size exchange instead.

Conclusion

Understanding the Bardot return policy comes down to acting quickly. Because their 14-day window begins the moment your package is delivered, you should try on your items immediately. Always leave the original tags attached, keep the garments away from perfumes or makeup, and remember that opting for store credit is the best way to avoid the $9.95 return shipping fee.

Disclaimer: Return policies may change at any time and can vary slightly by location. Always confirm details on the official Bardot website or with your local store. Information in this guide was verified for accuracy in 2026.

Found this helpful? Bookmark this page for the latest Bardot return policy updates, and be sure to check out our other guides on TheReturnGuide.com before your next big fashion purchase!