Getting stuck with the wrong craft supplies can be incredibly frustrating, especially when you are mid-project and realize you ordered the wrong scrapbook paper or cardstock. If you are looking for details on the echo park return policy, you are in the right place. Whether you received a damaged paper pad, changed your mind about a crafting kit, or simply ordered duplicates by mistake, understanding how to get your money back is essential.
In this comprehensive guide, we will break down exactly how the Echo Park Paper Outlet return process works. We will cover their specific 30-day return window, the exact eligibility requirements for unused craft supplies, the different refund methods available, and the step-by-step instructions for sending your items back safely.
Disclaimer: Return policies can change and may be updated by the merchant at any time. The information in this guide is based on the official Echo Park Paper Outlet online policy, verified for 2026.
Overview of Echo Park Paper Outlet Return Policy
The Echo Park Paper Outlet operates primarily as a direct-to-consumer online store for scrapbook paper, stickers, and craft supplies. Because paper products are delicate, their policy is strict regarding the condition of returned items. To make things easy, here is a quick summary table of how their returns generally work.
| Topic | Details |
|---|---|
| Return Window | 30 days from the date of purchase. |
| Eligible Items | Must be unused, in the same condition received, and in original packaging. Proof of purchase is required. |
| Return Methods | Mail-in returns only (shipped to their Salt Lake City facility). |
| Refund Methods | Original payment method or a gift credit for eligible gift returns. |
| Non-returnable Items | Gift cards, downloadable software, perishable goods, hazardous materials, and items beyond 30 days. |
| Fees | Customer is responsible for return shipping costs. Original shipping fees are non-refundable. |
Return Window & Eligibility
When dealing with online crafting supplies, timing is everything. The Echo Park Paper Outlet requires you to act relatively quickly if you want to secure a refund.
The 30-Day Return Window
The official return window for Echo Park Paper Outlet is exactly 30 days from your date of purchase. If 30 days have passed since you placed your order, the company states that they unfortunately cannot offer you a refund or an exchange. It is highly recommended that you inspect your paper pads, stickers, and craft kits the moment they arrive in the mail so you do not miss this deadline.
If you are used to shopping at larger clothing retailers with longer timeframes, like the Urban Outfitters return policy, you will need to adjust your expectations here. Thirty days is a hard cutoff for this crafting outlet.
Eligibility Requirements for Craft Supplies
Because scrapbook paper is easily bent, creased, or damaged by moisture, Echo Park is very specific about the condition of returned goods. To be eligible for a return, your items must meet the following strict criteria:
- Unused Condition: The item must be completely unused. You cannot use a few sheets from a paper pack and return the rest.
- Original Packaging: The product must remain in its original, unopened packaging. If a sticker pack was sealed in cellophane, the seal must be intact.
- Proof of Purchase: You must include a receipt, order confirmation email, or packing slip. No-receipt returns are not accepted, as they need to verify your specific order number in their system.
If you are returning a gift, the rules vary slightly. If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. However, if the gift giver had the order shipped to themselves to give to you later, the refund will automatically go back to the gift giver's original payment method.
How to Return Items to Echo Park Paper Outlet
Because Echo Park Paper Outlet is a dedicated e-commerce website, you must complete an online return via the mail. There is no physical storefront or in-store return option available for outlet purchases.
(Image Prompt: A top-down illustration of a customer carefully placing colorful scrapbook paper and craft supplies into a cardboard shipping box, placing a printed receipt inside, and taping it shut. The style should be clean, bright, and consumer-friendly.)
Mail-In Returns (For General Unwanted Items)
If you simply changed your mind or ordered the wrong item, follow these steps to initiate your return:
- Check Your Dates: Confirm that you are still within the 30-day return window from your date of purchase.
- Gather Your Proof of Purchase: Print out a copy of your order confirmation email or locate the original packing slip that came in your box.
- Pack the Items Securely: Craft paper bends easily. Pack your unused items back into a sturdy box-preferably the one they arrived in. Use bubble wrap or cardboard stiffeners to ensure the corners of the paper do not get crushed during transit.
- Include the Receipt: Place your printed proof of purchase inside the box so the warehouse team knows who to refund.
- Ship the Package: You will need to purchase your own shipping label from a carrier like USPS, UPS, or FedEx. Mail the package to: Echo Park Paper Outlet 1675 W 2100 S Salt Lake City, UT 84119 United States
- Track Your Package: For items over $75, it is highly recommended to use a trackable shipping service or purchase shipping insurance, as the company cannot guarantee they will receive your returned item.
Returns for Damaged or Defective Items
If your scrapbook paper arrives bent, water-damaged, or misprinted, the process is slightly different. Do not mail the item back immediately.
Instead, you must email their customer support team at orders@echoparkpaper.com first. Provide your order number and clear photos of the damage. Their team will evaluate the issue and provide you with specific instructions on how to proceed, which usually involves a direct exchange for a replacement item.
Refund Methods & Processing Time
Once you have successfully mailed your package back to Salt Lake City, you will naturally want to know when to expect your money back.
How You Will Be Refunded
The standard refund method at Echo Park Paper Outlet is a credit back to your original payment method. If you paid with a Visa credit card, the funds will go back to that exact Visa card. As mentioned earlier, if you are returning an item that was shipped directly to you as a gift, you will receive a digital gift credit via email once the return is processed.
Unlike the Ross return policy, which applies to physical discount stores where you might get cash back at a register, all online outlet refunds are strictly handled electronically.
Refund Processing Time
After your package arrives at the Echo Park warehouse, it must be inspected to ensure the craft supplies are unused and in their original packaging.
- Inspection Notification: Once your return is received and inspected, the company will send you an email to notify you that they have your item.
- Approval/Rejection: In that same email, they will notify you of the approval or rejection of your refund based on the item's condition.
- Fund Transfer: If approved, your refund will be processed. A credit will automatically be applied to your credit card or original method of payment within a few business days.
The exact processing time depends heavily on your bank or credit card company. It is not uncommon for a refund to take 3 to 7 business days to officially post to your account statement after Echo Park issues it. If your refund is late or missing, check your bank account again, then contact your credit card company. If you have done all of this and still have not received your refund, reach out to orders@echoparkpaper.com.
Exchange Policy
The Echo Park Paper Outlet exchange policy is very limited. Because they are an outlet store dealing with specialized inventory, they do not offer traditional exchanges if you simply want to swap one pattern of paper for another.
If you ordered the wrong item, you will need to process a standard return for a refund and place a brand-new order for the item you actually want.
The only exception to this rule is for items that arrive defective or damaged. If your product is flawed, Echo Park will gladly exchange it for the exact same item. To initiate a damage exchange, you must email orders@echoparkpaper.com prior to mailing anything back.
Non-returnable Items
Not everything purchased online can be sent back. While most physical crafting supplies are eligible, there is a strict list of non-returnable items that you cannot get a refund for:
- Items Past 30 Days: Anything returned more than 30 days after the purchase date.
- Used or Opened Goods: Any item not in its original condition, damaged, or missing parts for reasons not due to the store's error.
- Gift Cards: All digital or physical gift cards are final sale.
- Downloadable Software: Any digital craft files, cut files, or software products cannot be returned once purchased.
- Perishable or Hazardous Goods: While rare in a paper store, any items classified as perishable, intimate, sanitary, or hazardous materials are exempt from returns.
If you mail back an item that falls onto the non-returnable list, or an item that has clearly been opened and used, you risk having your return rejected or only receiving a partial refund at the company's discretion.
Fees, Deductions & Exceptions
Before you decide to return a $10 pack of cardstock, it is incredibly important to understand the fees involved. Returning online purchases isn't always free, and the costs can sometimes outweigh the refund value.
Return Shipping Costs
Echo Park Paper Outlet does not provide prepaid return labels for general returns. The customer is 100% responsible for paying all return shipping costs. Depending on the weight of the paper products and where you live, shipping a heavy box of scrapbook supplies back to Utah can be expensive.
Furthermore, the original shipping costs you paid to have the items delivered to your house are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your total refund amount.
Restocking Fees
Currently, there is no explicit restocking fee mentioned in the Echo Park Paper Outlet policy. As long as your items are returned in perfect, unopened condition within the 30-day window, you should receive a refund for the product price (minus original shipping costs).
If you frequently shop at digital boutiques with strict return limitations, like the That's So Fetch return policy, you will find that Echo Park's fee structure is quite similar-relying on the customer to handle shipping rather than charging a flat restocking percentage.
Holiday & Extended Return Policies
During the months of November and December, many major retailers extend their return windows to accommodate early holiday gift shopping.
However, Echo Park Paper Outlet currently does not list an official holiday return policy or seasonal extension on their website. As of 2026, you should assume that the standard 30-day rule still applies, even during the holidays.
If you are buying craft supplies as a Christmas gift in early November, the recipient may not be able to return them after December 25th. To avoid disappointment, it is highly recommended that you reach out to their customer support team via email before making a large holiday purchase to see if they are making any temporary, unlisted exceptions.
Customer Support & Contact Information
If you are confused about your order, received damaged goods, or need to check on the status of a refund, reaching out to customer support is your best option. Echo Park handles all of their outlet inquiries digitally.
-
Email Support: The fastest way to get help with returns or exchanges is to email
orders@echoparkpaper.com. - Website Contact Form: You can also use the general contact form available directly on the echoparkpaperoutlet.com website.
- What to Include: To get the fastest resolution, always include your full name, your exact order number, a clear description of your issue, and photos if your item arrived damaged.
They do not currently list a public customer service phone number for the online outlet, so email will be your primary method of communication. Expect replies during standard weekday business hours.
FAQ Section
Can I return items to Echo Park Paper Outlet without a receipt?
No. Echo Park Paper Outlet requires proof of purchase to process a return. You must include your order confirmation email, packing slip, or receipt in your return package so they can locate your transaction in their system.
How do I return a damaged or wrong item?
If you receive damaged scrapbook paper or the wrong craft kit, do not mail it back immediately. First, send an email to orders@echoparkpaper.com with your order number and photos of the damage. They will guide you through the process of getting a direct exchange for the correct or undamaged item.
Does Echo Park Paper Outlet charge a restocking fee?
The official policy does not explicitly list a restocking fee for items returned in perfect, unused condition. However, if an item is returned damaged, missing parts, or without its original packaging, you may be subject to a partial refund or a denied return.
How long does a refund from Echo Park Paper Outlet take?
Once your return package arrives at their Utah warehouse, it will be inspected. If approved, the refund is processed within a few business days. However, it may take an additional 3 to 7 business days for your specific bank or credit card company to post the funds to your account.
Can I return online orders in-store?
No. Echo Park Paper Outlet operates as an online e-commerce platform. All returns must be mailed back to their processing facility in Salt Lake City, Utah. There are no physical drop-off locations available for outlet orders.
What items are non-returnable at Echo Park Paper Outlet?
You cannot return gift cards, downloadable digital software (like cut files), perishable goods, intimate goods, or hazardous materials. Furthermore, any physical craft supplies that have been opened, used, or are returned after the 30-day window are non-returnable.
Do I have to pay for return shipping?
Yes. Customers are completely responsible for purchasing their own shipping labels to send items back. Additionally, the original shipping fees you paid to receive the order are non-refundable and will not be included in your final refund amount.
Can I return a gift to Echo Park Paper Outlet?
Yes. If the item was marked as a gift during the original checkout and mailed directly to you, you can return it and receive a digital gift credit for the item's value. If the item was not marked as a gift, the refund will automatically go back to the original purchaser's credit card.
Disclaimer: Return policies may change at any time and can vary by location or platform. Always confirm details on the official Echo Park Paper Outlet website or contact their customer service team directly. Information verified April 2026.
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