RxTechExam Return Policy (2025 Update)
Many pharmacy technician students search for the RxTechExam return policy because they want to know if their investment is safe-especially if they don’t pass their certification exam. With digital courses, refund rules can be confusing. Are refunds allowed if you just change your mind? What happens if you fail the PTCE?
This guide covers everything you need to know about RxTechExam’s refund, cancellation, and exchange policies for 2025. We will explain the return window, the specific requirements for the money-back guarantee, and the step-by-step process to request a refund.
Note: All information is based on the latest policy updates verified in November 2025.
Overview of RxTechExam Return Policy
RxTechExam operates entirely online, meaning their return policy works differently than physical retail stores. They offer two main types of refunds: a standard cancellation refund and a performance-based money-back guarantee.
Policy at a Glance
| Topic | Details |
|---|---|
| Return Window | 7 days from purchase (cancellation) OR 30 days after course completion (exam failure). |
| Eligible Items | Course enrollment fees only. |
| Return Methods | Online return via email request only. |
| Refund Methods | Original payment method or complimentary course renewal. |
| Non-returnable Items | PTCB Official Tools, PTCE Registration fees, Course Extensions. |
| Fees | No restocking fee; refunds are free to process. |
| Processing Time | Refunds are processed within 72 hours. |
Return Window & Eligibility
Understanding the timeline is crucial because RxTechExam has two distinct deadlines depending on why you are requesting a refund.
1. The 7-Day Standard Cancellation Window
If you simply change your mind after buying the course, you have a strict return window of 7 days from the date of purchase.
- Condition: You must request the cancellation within the first week.
- Usage: Generally, if you haven't started or completed significant portions of the course, you are eligible for a full refund.
2. The Money-Back Guarantee (Exam Failure)
If you complete the course but fail the official Pharmacy Technician Certification Exam (PTCE), RxTechExam offers a refund. However, strict eligibility rules apply:
- Course Completion: You must have completed the course within 150 days of purchase.
- Passing Score: You must have achieved a 90% or higher on all course quizzes and the final exam.
- Exam Timing: You must take the PTCE within 30 days of finishing the course.
- Notification: You must email RxTechExam within 7 days of receiving your failing result.
How to Return Items to RxTechExam
Since RxTechExam is a digital platform, there are no physical items to mail back. You cannot go to a store or print a shipping label. Instead, the process is handled entirely through customer support.
Steps to Request a Refund (Online Only)
Follow these steps to ensure your request is processed without delay:
-
Gather Your Documents:
- Find your original order confirmation email.
- If applying for the Money-Back Guarantee, scan or take a clear screenshot of your official failing PTCE result.
-
Compose Your Email:
- Send an email to [email protected].
- Subject Line: Refund Request - Order #[Your Order Number]
-
Attach Proof:
- Attach the scanned copy of your exam result (if applicable).
-
Wait for Confirmation:
- The support team will review your course progress (to ensure you scored 90%+) and your exam date.
-
Processing:
- Once approved, the processing time is typically 72 hours.
Refund Request Email Template
Feel free to copy and paste this text:
Subject: Refund Request - Order #[Insert Order Number]
Dear RxTechExam Support,
I am writing to request a refund for my course enrollment.
[Choose one option below]
- Option A: I purchased the course less than 7 days ago and would like to cancel my enrollment.
- Option B: I completed the course with a 90% score, but unfortunately, I failed the PTCE. I have attached my official exam result as required by your Money-Back Guarantee.
Please let me know if you need any further information.
Sincerely, [Your Name] [Your Phone Number]
Refund Methods & Processing Time
Once your request is approved, RxTechExam is generally quick to return your funds.
- Refund Method: Money is returned to your original payment method (e.g., the credit card or debit card used at checkout).
- Processing Time: Refunds are issued electronically within 72 hours of the request being approved.
- Bank Delays: While RxTechExam processes the refund in 3 days, your bank may take an additional 3–5 business days to show the funds in your account.
Alternative to Refund: Course Renewal
If you failed the PTCE but want to try again, you don’t have to take the cash refund. You can choose a complimentary course renewal instead. This extends your access for another 150 days so you can study and retake the exam.
Exchange Policy
Because RxTechExam sells digital access rather than physical goods, a traditional exchange policy does not apply (you can't swap a blue shirt for a red one).
However, the complimentary course renewal acts as an exchange.
- How it works: Instead of getting your money back, you "exchange" your failed attempt for a fresh 150-day access pass to the course materials.
- Process: Request this specifically in your email to support if you prefer to keep studying rather than quitting.
Non-returnable or Restricted Items
Not everything you pay for on the RxTechExam website can be refunded. Some costs are paid to third parties or are for non-recoverable digital goods.
The following items are non-returnable items:
- PTCB Official Tools: Practice banks and official study tools purchased as add-ons.
- PTCE Registration Fees: Money paid to register for the exam is passed on to the Pharmacy Technician Certification Board and cannot be refunded by RxTechExam.
- Course Extensions: If you paid extra to extend your course time beyond the original 150 days, that fee is not refundable.
Fees, Deductions & Exceptions
RxTechExam is very transparent about fees. Since there are no physical products to restock, you generally won’t face hidden charges.
- Restocking Fees: None.
- Return Shipping: None (process is digital).
- Cancellation Fees: None, as long as the request is within the 7-day window.
Important Exception: If you fail to send your refund request within 7 days of failing the PTCE, your refund may be denied. Timeliness is the most important factor in this policy.
Holiday & Extended Return Policies
Unlike retail stores that offer extended returns during Christmas or Black Friday, RxTechExam does not offer a specific holiday return policy.
- The 7-day cancellation window applies 365 days a year.
- The 30-day window to take the exam after course completion remains the same regardless of the season.
Customer Support & Contact Information
If you have trouble with your course or need to initiate a return, email is the primary contact method.
- Email Support: [email protected]
- Phone Support: Not publicly listed.
- Live Chat: Not available.
Tips for Faster Support: When emailing, always include your full name, email address used for registration, and your Order ID. This helps the team locate your account immediately without back-and-forth emails.
Frequently Asked Questions (FAQ)
Can I get a refund if I fail the PTCE?
Yes, but you must meet specific criteria. You must have completed the RxTechExam course with a score of 90% or higher, taken the PTCE within 30 days of completion, and emailed proof of your failing score within 7 days of the exam.
How do I return items to RxTechExam without a receipt?
You do not need a physical receipt. However, you must provide your order number or the email address associated with your account so customer support can verify your purchase in their system.
How long does a refund from RxTechExam take?
Once your refund request is approved and verify your documents, RxTechExam processes the refund within 72 hours. Depending on your bank, it may take a few more days to appear on your statement.
Can I get a refund if I don’t finish the course?
If you request a cancellation within 7 days of purchase, yes. If more than 7 days have passed and you simply didn't finish the course, you are generally not eligible for a refund.
Are course extensions refundable?
No. Any fees paid to extend your access to the course materials are considered non-returnable items.
Does RxTechExam charge a restocking fee?
No. Since the course is a digital product, there are no restocking fees or return shipping costs.
What if I want to retake the exam instead of getting a refund?
You can request a complimentary course renewal. This gives you an additional 150 days of access to the study materials at no extra cost.
Can I return PTCB Official Tools?
No. Official practice tools and exam registration fees are non-refundable.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official RxTechExam website. Information verified November 2025.
Found this helpful? Bookmark this page for the latest RxTechExam return policy updates and check our other guides before your next purchase.