HomeSquare Return Policy: Fees, Rules & Refunds Explained (2026)
Shopping for home decor and furniture online is convenient, but returning a large dining table or bookshelf can quickly feel overwhelming. Many shoppers worry about hidden delivery costs, restocking penalties, or strict return deadlines.
If you are planning a return, understanding the official HomeSquare return policy before you open the box can save you time, stress, and money.
HomeSquare operates as an online-only retailer under the Cymax Group. Because products ship directly from different manufacturers and regional distribution warehouses, the store maintains strict return requirements. This comprehensive guide breaks down the standard return window, step-by-step instructions for submitting a Return Merchandise Authorization (RMA), fee structures, damage claim deadlines, and expert tips to ensure your return goes smoothly.
Overview of HomeSquare Return Policy
HomeSquare allows customer returns on eligible items, but returns come with strict conditions. Unlike traditional retail stores, HomeSquare does not cover return shipping for change-of-mind purchases, and most returns incur restocking charges.
Quick Answer: The HomeSquare return policy allows you to return unused, unassembled items within 30 days of delivery. Returns require an official Return Merchandise Authorization (RMA) number. Unless your item arrives damaged or defective, you are responsible for paying the return shipping costs plus a restocking fee of 15% to 30%, which will be deducted directly from your total refund.
HomeSquare Return Policy Overview Table
| Return Scenario | Allowed Timeframe | Restocking Fee | Return Shipping Cost | Condition Required |
|---|---|---|---|---|
| Buyer's Remorse | 30 Calendar Days | 15% – 30% | Paid by Customer | Unopened, unassembled, original packaging |
| Damaged / Defective Item | Report within 5 Days | $0 (Waived) | $0 (Covered) | Photos required of box, shipping label, and damage |
| Freight Delivery Damage | At Delivery (on BOL) | $0 (Waived) | $0 (Covered) | Must note damage on Bill of Lading receipt |
| Assembled Furniture | Not Accepted | N/A | N/A | Non-returnable once assembly has started |
| Clearance / Final Sale | Not Accepted | N/A | N/A | Non-returnable |
Return Window & Eligibility Requirements
Standard Return Window
HomeSquare gives customers 30 calendar days from the verified date of carrier delivery to request a return. The 30-day clock begins the day the tracking link shows delivered, not on the day you placed the order online. Once 30 days pass, the system automatically closes return eligibility, and any future issues must be handled through the original manufacturer’s warranty.
Online vs. In-Store Return Requirements
Because HomeSquare is an e-commerce platform with no physical storefronts, all returns are processed online. You cannot bring an item to a physical Cymax Group office or third-party warehouse without prior authorization. Every item must be shipped back to the specific manufacturer warehouse address listed on your approved RMA documentation.
Condition Requirements for Accepted Returns
To qualify for a standard refund under the HomeSquare refund policy, your item must meet all of the following conditions:
- Completely Unassembled: You cannot return furniture that has been partially or fully put together. If you screw two pieces together or attempt assembly, the item is no longer returnable.
- Original Packaging: Items must remain in their original factory shipping box with all interior protective materials intact (including styrofoam, plastic wrapping, and hardware bags).
- Complete Parts: All instruction manuals, hardware packages, and accessories must be included inside the carton.
- Approved RMA Number: You must request and receive an official Return Merchandise Authorization (RMA) number before shipping anything back.
How to Return Items to HomeSquare
Navigating an online return for large home items requires careful attention to detail. Following these steps ensures your package arrives safely at the correct warehouse and your refund is processed without unnecessary delays.
[Log into HomeSquare Account] ➔ [Select Order & Request Return] ➔ [Receive RMA & Shipping Address] ➔ [Pack Box & Attach RMA Label] ➔ [Ship via Assigned Carrier]
In-Store Returns
HomeSquare does not offer in-store returns. The retailer operates strictly online, meaning all returns must be shipped through carrier mail or freight pickup.
Online Return Process
- Visit the HomeSquare website and log into your account.
- Go to your Order History section and find the order you wish to send back.
- Select Request Return next to the item and fill out the online form, selecting your reason for the return.
- Upload photos if your request is due to shipping damage or a missing part.
- Wait for an email from customer service containing your unique RMA number, return instructions, and assigned warehouse destination.
Mail-In Return Process
- Repack the Product: Carefully place the item back into its original box with all interior padding, manuals, and hardware.
- Label the Package: Clearly write your RMA number on the outer shipping box. Pro-Tip: Never write directly on the product's retail box-always write on the outer brown shipping carton or shipping label.
- Dispatch Shipment: Hand the package off to the designated carrier (UPS, FedEx, or freight handler). Always hold onto your carrier drop-off receipt and tracking number until your refund arrives.
Return Shipping Label Instructions
When returning an item due to buyer's remorse, you can use the return shipping options provided in your RMA email or arrange your own trackable carrier shipping. If HomeSquare generates a prepaid return label for you, the actual return shipping cost will be automatically deducted from your final refund payout.
Refund Methods & Processing Time
Refund Methods
All approved refunds are credited back to your original refund method (such as your original credit card, PayPal account, or Affirm line of credit). Store credit options may be offered by customer support in special resolution situations.
Processing Time
- Warehouse Inspection: Once your package reaches the manufacturer’s warehouse, staff require 5 to 10 business days to open, inspect, and verify that the item is unassembled and undamaged.
- Financial Processing: After warehouse approval, your refund is issued. It typically takes an additional 3 to 5 business days for your financial institution to post the funds to your account.
Why Returns May Be Denied
HomeSquare will reject returns or withhold refunds under these circumstances:
- Packages mailed back without an approved RMA number.
- Items showing signs of assembly, modification, or customer wear.
- Returns sent in non-original or damaged boxes.
- Damage claims submitted after the mandatory reporting deadline.
Exchange Policy
The HomeSquare exchange policy varies depending on whether you want a different style or need to fix a damaged shipment.
Exchanges for Preference or Style
HomeSquare does not offer direct cross-shipping or direct exchanges for style, size, or color changes. If you prefer a different color table, you must submit a standard return for your original item (subject to return fees) and place a new order online for the item you want.
Exchanges for Damaged or Missing Parts
If your furniture arrives with a broken panel or missing screws, HomeSquare will send replacement parts or a complete replacement unit at zero cost to you. You must submit your request within the designated reporting window alongside clear photos of the issue.
Non-Returnable & Restricted Items
Certain product categories are classified as non-returnable items under all circumstances due to hygiene, safety, or logistics rules:
- Assembled Furniture: Any product that has been partially or fully put together or altered in any way.
- Opened Mattresses & Bedding: Mattresses, box springs, toppers, and pillows once their protective plastic seal has been opened or broken.
- Clearance & Final Sale: Items marked as "Final Sale," "Clearance," or "As-Is" at the time of purchase.
- Custom & Made-to-Order Products: Custom-upholstered furniture or personalized goods.
- Completed Services: Fees for rendered assembly, room-of-choice placement, or white-glove delivery services.
- Gift Cards: Digital or physical gift cards cannot be redeemed for cash or refunds.
Fees, Deductions & Exceptions
When returning an item simply because it does not fit your space or match your decor, HomeSquare passes freight and restocking costs back to the buyer. Understanding these costs helps you decide if returning the item makes financial sense.
Expected Refund = Original Purchase Price - Outbound Shipping Costs - Return Shipping Fee - Restocking Fee (15%-30%)
Restocking Fees
HomeSquare charges a restocking fee ranging from 15% to 30% of the item's purchase price. The exact percentage depends on the specific manufacturer warehouse handling your order.
Return Shipping & Outbound Shipping Fees
- Return Shipping: You are responsible for all return freight charges, which can range from $20 for small items to over $150 for heavy furniture shipments.
- Original Shipping Costs: Outbound shipping fees are non-refundable. If your order was purchased under a "Free Shipping" promotion, HomeSquare's actual cost to ship the product to you initially will still be deducted from your refund.
Situations With Zero Fees
HomeSquare waives all restocking charges and shipping deductions ($0 total fees) if:
- The product arrives broken, defective, or damaged in transit.
- HomeSquare or the manufacturer shipped the wrong item.
- The carrier loses the package before verified delivery.
If you are shopping around at other online furniture outlets, you can compare these rules with the Wayfair Return Policy, the Overstock Return Policy, and the Article Return Policy.
What if Your Item Arrives Damaged? (Crucial 5-Day Rule)
Furniture is heavy and vulnerable to damage during freight transit. HomeSquare enforces a strict 5 business day reporting window (48 hours recommended) for any items that arrive broken, scratched, or incomplete.
How to File a Damaged Item Claim
If your package arrives damaged, take the following steps immediately before attempting to build or move the furniture:
- Take Photos Immediately: Capture clear pictures of the exterior box condition, the shipping label showing your tracking info, and the specific area of product damage.
- Keep All Boxes: Do not throw away the original shipping carton or protective inserts.
- Submit a Claim Online: Log into your account support portal within 5 business days and attach your photos to open a damage claim ticket.
Freight Deliveries & Bill of Lading (BOL) Rules
For large freight shipments delivered on pallets or curbside:
- Inspect Before Signing: Always examine the outer packaging before signing the driver's delivery receipt or Bill of Lading (BOL).
- Refuse Severely Damaged Shipments: If the box is crushed, torn, or open, refuse the shipment directly from the driver and write "Refused due to severe damage" on the carrier's BOL document.
- Note Minor Defects: If the packaging shows minor dents, write "Subject to inspection: packaging damaged" next to your signature on the BOL.
Holiday & Extended Return Policies
To assist seasonal shoppers, HomeSquare offers an extended holiday return policy for purchases made late in the year.
- Holiday Eligibility Window: Items purchased between November 1 and December 31 can be returned through January 31 of the following year.
- Standard Rules Still Apply: Even during the extended holiday period, returned items must remain unopened, unassembled, and in their original packaging. Buyer's remorse returns remain subject to standard restocking fees and shipping costs.
Customer Support & Contact Information
If you need help requesting an RMA number or following up on a pending damage claim, reach out to HomeSquare customer support through these direct channels:
- Phone Support: 1-888-550-1120
- Support Hours: Monday through Friday, 9:00 AM – 5:00 PM (EST)
- Online Support Portal: Accessible via the official HomeSquare account page
- Parent Company Context: Email responses or account tickets may reference Cymax Group, HomeSquare's parent enterprise.
Tips for Faster Customer Support Help
- Have your Order Number and original purchase email address ready before placing a call.
- Attach clear photos of shipping labels and outer boxes when submitting an online ticket for damaged items.
- Keep your carrier return tracking receipt until your bank confirms the refund posted.
Frequently Asked Questions
What is the HomeSquare return policy window?
HomeSquare gives customers 30 calendar days from the date of carrier delivery to request an online return. Items must be unopened, unassembled, and accompanied by an approved Return Merchandise Authorization (RMA) number.
Can I return furniture to HomeSquare if I already assembled it?
No. HomeSquare strictly prohibits returns on any furniture piece that has been partially or fully assembled. Once you attempt to assemble or build an item, it becomes non-returnable.
Does HomeSquare offer free returns?
No, HomeSquare does not offer free returns for change-of-mind purchases. The buyer is responsible for return shipping costs, original outbound shipping charges, and a 15% to 30% restocking fee. Returns are only free if the product arrives damaged or defective.
How long do I have to report a damaged item to HomeSquare?
You must report damaged or defective items within 5 business days of carrier delivery. You must provide photos of the damaged item, outer carton, and shipping label through the online support portal to get a free replacement or refund.
What happens if I return an item without an RMA number?
Returns sent back without an approved RMA number will be rejected at the warehouse loading dock, shipped back at your expense, or declared ineligible for a refund payout.
How much is the restocking fee at HomeSquare?
Restocking fees range between 15% and 30% of the item's purchase price depending on the third-party manufacturer warehouse handling your order.
How long does a refund from HomeSquare take to process?
Once your item arrives at the warehouse, inspection takes 5 to 10 business days. After approval, your financial institution will post the refund to your original payment method in 3 to 5 business days.
Can I return a HomeSquare item without the original box?
No. HomeSquare requires all returned items to be packed securely in their original factory packaging, including all inner protective padding, manuals, and hardware bags.
Does HomeSquare refund my original shipping fees?
No. Original shipping charges are non-refundable. If your order qualified for "Free Shipping," HomeSquare's actual cost to deliver the item will still be deducted from your final refund amount.
Can I return online orders from HomeSquare to a local store?
No. HomeSquare is an online-only e-commerce seller with no physical store locations. All returns must be shipped back via carrier to designated regional warehouses.
Disclaimer: Return policies may change at any time and policy details can vary depending on manufacturer guidelines. Always confirm current rules on the official HomeSquare website before submitting a return. Information verified valid for 2026.
Found this guide helpful? Bookmark this page for the latest HomeSquare return policy updates and check our other home decor return guides before your next online purchase!
