Bridelulu Return Policy: The Complete Guide (2025)
Buying formal wear or bridal accessories online should be exciting, not stressful. But if the dress doesn't fit or the accessories don't match, you need to know exactly how to send them back. If you are looking for the official Bridelulu return policy, you have come to the right place.
This guide covers everything you need to know about returning items to Bridelulu. We will explain the return window, refund eligibility, exchange options, and potential fees. Whether you need to swap a size or get a full refund, this step-by-step breakdown will help you navigate the process smoothly.
Note: This policy information is verified as of late 2025. Policies can change, so we always recommend double-checking with customer support for specific order issues.
Bridelulu Return Policy Overview
To save you time, here is a quick snapshot of the most important return details.
| Topic | Details |
|---|---|
| Return Window | Postmarked within 21 days of delivery |
| Eligible Items | New, unworn, unwashed, with all tags attached |
| Return Methods | Mail-in only (Online return portal) |
| Refund Methods | Original payment method |
| Non-returnable Items | Final sale, rush orders, bulk orders, personalized items |
| Fees | $5.95 deducted for the return shipping label |
| Processing Time | 10–14 business days after receipt |
Return Window & Eligibility
Understanding the timeframe and condition requirements is the most critical part of the return process. Bridelulu is strict about these rules to ensure the quality of their formal wear.
Standard Return Window
You have 21 days from the date your package was delivered to have your return postmarked. If you mail your return after this 21-day window, Bridelulu will likely refuse the package or send it back to you.
Item Condition Requirements
Because these are often special occasion items, the condition of the product is checked thoroughly. To qualify for a refund, your item must be:
- Unworn, unwashed, and unaltered.
- Free of any stains, lint, hair, or debris.
- In its original packaging.
- Accompanied by all original tags. Security tags (often ribbons or rivets) must be attached and untampered with.
Important: If you remove the security tag or try to reattach it, your return will be denied.
How to Return Items to Bridelulu
Since Bridelulu operates primarily online, they do not offer in-store returns. You must use their mail-in process. Follow these steps to ensure your return is accepted.
Online Return Process Step-by-Step
- Log In: Go to the Bridelulu website and log into your account. Navigate to your Order History.
- Select Items: Find the order you want to return and click "Return." Select the specific items and the reason for the return (e.g., wrong fit, didn't like style).
- Generate Label: Follow the prompts to generate your prepaid shipping label.
- Pack Your Return: Place the items back in their original packaging. Ensure all tags are visible and the item is folded neatly.
- Attach Label: Print the shipping label and tape it securely to the outside of the box. Remove or cover any old shipping barcodes.
- Ship It: Drop the package off at the carrier location specified on the label (usually USPS or UPS).
Missing Label or Guest Checkout?
If you checked out as a guest or cannot access the portal, contact Bridelulu customer support immediately. Do not ship items back without a generated label or authorization, as this may delay your refund significantly.
Refund Methods & Processing Time
Once you drop off your package, the waiting game begins. Here is what you can expect regarding your money.
Refund Methods
Refunds are typically issued to your original payment method. If you used a credit card, the funds will go back to that card. In some specific cases or for gift returns, you may be offered store credit.
Processing Time
It takes time for the warehouse to inspect formal wear.
- Transit time: Depends on the carrier.
- Inspection time: Allow 10–14 business days after the warehouse receives your package.
- Bank posting: Once Bridelulu issues the refund, your bank may take an additional 3–5 business days to show the funds in your account.
Exchange Policy
Need a different size? Bridelulu does offer an exchange policy, but it generally applies to swapping the same item for a different size.
- Timeline: Exchanges must be initiated within the same 21-day return window.
- Availability: Exchanges depend on stock. If the size you need is sold out, you will have to process a standard return for a refund instead.
- Process: The most efficient way to exchange is often to initiate a return for the current item and place a brand-new order for the correct size immediately. This ensures you get the item before it sells out.
Non-returnable or Restricted Items
Not everything can be returned. Bridelulu has specific exclusions to protect against "wardrobing" (buying a dress for an event and returning it used) and to manage custom inventory.
The following items are generally non-returnable:
- Final Sale items: Any item marked as final sale at the time of purchase.
- Rush Orders: Fees paid for rush processing or items made under a rush order.
- Bulk Orders: Purchasing 2 or more items of the same category (e.g., three different bridal veils to try on) often disqualifies the order from returns.
- Modified Items: Anything that has been altered, hemmed, or customized.
- Jewelry & Accessories: Certain hygiene-sensitive items like earrings or tiaras included in sets may be excluded.
Fees, Deductions & Exceptions
While Bridelulu aims to be fair, there are costs associated with shipping items back.
Return Shipping Fee
Bridelulu is not responsible for return shipping costs. A flat fee of $5.95 will be deducted from your total refund amount to cover the cost of the prepaid label.
Restocking Fees
Generally, there is no restocking fee for standard returns that meet all condition requirements. However, if an item is returned in poor condition (wrinkled, pet hair, missing tags), Bridelulu reserves the right to charge a fee or deny the return entirely.
Holiday & Extended Return Policies
During major shopping seasons, such as Black Friday or Christmas, Bridelulu may offer a holiday return policy extension.
Typically, this allows items purchased in November or December to be returned into January. However, this is not guaranteed every year. specific dates are usually posted on the website header or FAQ page during the holiday season. Always check the banner on their site before assuming you have extra time.
Customer Support & Contact Information
If you have a problem that this guide hasn't answered-like receiving a damaged item or a wrong order-you should contact the support team directly.
- Email: hello@bridelulu.com
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
Pro Tip: When contacting support, include your order number and photos of the item (if damaged) in your first email. This speeds up the resolution process significantly.
Frequently Asked Questions
Can I return items to Bridelulu without a receipt?
Since Bridelulu orders are tracked online, your order number serves as your receipt. You must have your order number (found in your confirmation email) to initiate a return. Without it, the system cannot generate a return label.
How long does a refund from Bridelulu take?
The entire process usually takes about two to three weeks. This includes shipping time plus 10–14 business days for the warehouse to inspect and process the return. Your bank may take a few extra days to post the credit.
Does Bridelulu offer free returns?
No. A fee of $5.95 is deducted from your refund to cover the cost of the shipping label. However, if you are returning an item because it arrived damaged or defective, contact customer support to see if they will waive this fee.
What items are non-returnable at Bridelulu?
You cannot return "Final Sale" items, rush orders, customized products, or bulk orders (buying multiple items of the same category). Additionally, any item that has been worn, altered, or has the security tags removed is non-returnable.
Can I return a gift to Bridelulu?
Yes, but you will likely need the original order number. Refunds for gifts are typically issued to the original payment method, so you may need to ask customer support if they can issue store credit instead to avoid alerting the gift giver.
What if my return is postmarked after 21 days?
The system is strict regarding the return window. If you ship your item after 21 days, Bridelulu may refuse the package and send it back to you at your expense.
How do I return a damaged or wrong item?
Do not use the standard return portal for damaged goods immediately. Instead, email photos of the damage to customer support within 24-48 hours of delivery. They will provide special instructions so you aren't charged the return fee.
Can I exchange an item for a different style?
Usually, exchanges are limited to the same item in a different size. If you want a completely different style, it is best to return the original item for a refund and place a new order for the style you want.
Disclaimer: Return policies may change at any time and can vary by location or promotion. Always confirm details on the official Bridelulu website or with their support team. Information verified November 2025.
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