Micas Return Policy (2025): Everything You Need to Know
Did you order a trendy outfit from Micas that didn’t fit quite right? Or maybe the style wasn’t what you expected? Don’t worry. Dealing with online returns can be stressful, but the Micas return policy is straightforward if you know the rules.
This guide covers everything you need to know about getting a refund or exchange, including the strict 14-day return window, which items are non-returnable, and how to avoid paying unnecessary fees.
Note: All information is based on the official Micas policy as of November 2025.
Quick Overview of Micas Return Policy
Before diving into the details, here is a quick summary of what to expect when returning items to Micas.
| Topic | Details |
|---|---|
| Return Window | 14 days from the date you receive your full order |
| Return Shipping | Customer pays (Free only if the item is defective) |
| Refund Method | Original payment method |
| Processing Time | 3–7 business days after Micas receives the return |
| Condition | Unworn, unwashed, unaltered, with original tags attached |
| Exchanges | Available for non-sale items (contact support required) |
| In-Store Returns | Not available (Micas is online only) |
Return Window & Eligibility
To successfully get your money back, you must act quickly. Micas has a tighter timeline than many other retailers.
The 14-Day Rule
You have exactly 14 days to request a return starting from the day you received your items.
- The clock starts when the carrier marks your package as "Delivered."
- If your order arrived in multiple packages, the 14-day window begins when you receive the final item in the order.
- There are no holiday extensions mentioned in the current policy, so be mindful during busy shopping seasons.
Eligibility Checklist
For your return to be approved, your items must meet these strict conditions:
- ✅ Unworn and Unwashed: Items must be in new condition.
- ✅ Original Tags: All tags and labels must be attached and undamaged.
- ✅ Original Packaging: Items must be returned in their original bags or boxes.
- ✅ No Odors or Marks: Be careful of deodorant stains, makeup marks, or perfume scents when trying on clothes.
⚠️ Warning: If you return an item that appears worn, washed, or damaged (without prior approval), Micas may reject your return, and you won't receive a refund.
How to Return Items to Micas
Because Micas does not have physical store locations, all returns must be processed online and mailed back. Follow this step-by-step guide to ensure your return is accepted.
Step 1: Initiate the Return Online
You cannot simply mail a package back without telling Micas first. You need a Return Merchandise Authorization (RMA).
- Log in to your account at shopmicas.com or use the Micas app.
- Go to "My Orders" and select the order you want to return.
- Click the "Return Items" or "Start a Return" button.
- Select the specific items and choose the reason for the return.
- Alternative: If you checked out as a guest, email support@shopmicas.com with your order number.
Step 2: Wait for Approval
Micas typically reviews return requests within 24 hours. Once approved, they will email you specific return instructions and the shipping address.
- Do not send the package to the address on the original shipping label. Returns go to a specific warehouse address provided in the email.
Step 3: Pack and Ship
- Pack your items securely in the original packaging.
- Choose a courier of your choice (USPS, UPS, FedEx, etc.).
- Pay for shipping. Unless the item is defective, you are responsible for the shipping cost.
- Important: Use a shipping method that includes tracking.
Step 4: Submit Tracking Info
Once you ship the package, log back into the Micas portal (or reply to the support email) and provide the tracking number.
- ⚠️ If you do not provide a tracking number and the package gets lost, Micas will not issue a refund.
Refund Methods & Processing Time
Once you have mailed your return, here is what happens next.
Refund Method
Micas issues refunds to your original payment method.
- If you paid via credit card, the money goes back to that card.
- If you paid via PayPal, it returns to your PayPal account.
- Store credits are not typically offered as a standard refund option unless specifically requested or if the original purchase was made with store credit.
Processing Time
- Micas Processing: It takes 3–7 business days for Micas to process the refund after they receive and inspect your package.
- Bank Processing: Once Micas releases the funds, your bank may take an additional 3–5 business days to post the credit to your account.
- Total Wait: Expect to see your money back in about 10–14 business days after shipping your return.
⚠️ Pro Tip: Do not open a chargeback or dispute with your bank while waiting. This freezes the process and can delay your refund by up to 75 days.
Exchange Policy
Want to swap a top for a different size or color?
- Eligibility: Exchanges are only available for non-sale items.
- Process: Exchanges are not automated in the self-service portal. You must contact customer support at support@shopmicas.com to request an exchange.
- Availability: Exchange requests depend on stock availability.
- Cost: If the new item costs more, you pay the difference. If it costs less, Micas will refund the difference.
For the fastest service, many shoppers prefer to simply return the unwanted item for a refund and place a fresh order for the new size.
Non-Returnable or Restricted Items
Not everything you buy from Micas can be returned. To avoid having your return rejected, check this list of non-returnable items carefully.
The following items are Final Sale and cannot be returned or exchanged:
- ❌ Sale Items: Any item marked as "Sale" or found in the sale section.
- ❌ Swimwear & Intimates: Bikinis, bodysuits, and tights (due to hygiene reasons).
- ❌ Accessories: Jewelry, belts, hats, and bags (Scarves are the only exception).
- ❌ Surprise Boxes: These mystery items are final sale.
- ❌ Gift Cards: Non-refundable.
- ❌ Custom Knitwear: Items from "Handmade by Micas" are made-to-order and cannot be returned.
- ❌ Items Paid with Store Credit: If you used store credit from a previous return to pay for an order, that order is final sale.
Fees, Deductions & Exceptions
Understanding the costs involved helps you decide if a return is worth it.
Return Shipping Fees
- Standard Returns: The customer is responsible for return shipping costs. Micas does not provide free return labels for size or preference issues.
- Defective/Damaged Items: If your item arrived damaged or incorrect, Micas will cover the return shipping or offer a free replacement. You must report this within 14 days and provide photos.
Restocking Fees
Micas does not currently charge a restocking fee, provided the items are returned in original condition with tags attached.
Lost Packages
If you return an item without a tracking number and it gets lost in transit, Micas is not liable and will not issue a refund. Always keep your receipt from the post office until your refund is confirmed.
Customer Support & Contact Information
If you have trouble with the online portal or have a specific question about an order, Micas support is primarily email-based.
- Email: support@shopmicas.com
- Knitwear Email: marika@handmadebymicas.com (For custom knitwear issues)
- Response Time: Micas typically responds within 24 hours.
Support Tips:
- Always include your Order Number in the subject line.
- If reporting a defect, attach clear photos of the damage and the SKU tag immediately to speed up the process.
Frequently Asked Questions (FAQ)
Here are the most common questions shoppers ask about the Micas return policy.
Can I return items to Micas without a receipt?
Since Micas is an online-only retailer, your "receipt" is your order number and email confirmation. You usually cannot return an item if you cannot locate the order details in your account or email history. If you received a gift, you will need the order number from the person who bought it.
Does Micas offer free returns?
No, generally Micas does not offer free returns. You are responsible for paying the return shipping costs unless the item you received was defective, damaged, or incorrect.
How long does a refund take?
Once Micas receives your return, allow 3–7 business days for them to inspect it and issue the refund. Your bank may take another 3–5 days to show the money in your account.
Can I return sale items?
No. Items marked as "Sale," as well as surprise boxes, are considered Final Sale and cannot be returned or exchanged.
What if I received the wrong item?
Contact support@shopmicas.com immediately. Do not initiate a standard return. Send them your order number and a photo of the incorrect item. They will usually send the correct item or issue a full refund without making you pay for return shipping.
Can I return swimwear or bodysuits?
No. For hygiene reasons, tights, bikinis, and bodysuits are non-returnable. Please double-check the size guide before purchasing these items.
How do I return an item if I am an international customer?
The process is the same. Initiate the return online to get the correct warehouse address. Note that international return shipping costs can be higher, so check carrier rates before sending items back.
What happens if I miss the 14-day return window?
The return window is strict. If you attempt to return items after 14 days from delivery, Micas will likely reject the return, and the items will be sent back to you at your expense (or disposed of).
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Micas website. Information verified November 2025.
Found this helpful? Bookmark this page for the latest Micas return policy updates and check our other guides before your next purchase.