Mytheresa Return Policy: Fees, Rules, & Step-by-Step Guide
Buying luxury fashion online is an exciting investment, which makes a seamless, risk-free return process essential. Whether you bought a pair of designer heels that don’t fit quite right or a high-end handbag that looks different in person, you need to know exactly how to get your money back.
Navigating the Mytheresa return policy is generally straightforward, as the brand offers complimentary returns globally. However, because Mytheresa handles high-value designer merchandise, their quality control standards are incredibly strict. If you miss a specific packaging rule or accidentally remove their security tag, you risk having your high-value refund denied.
This comprehensive guide breaks down everything you need to know about Mytheresa returns in 2026. We will cover the 30-day return window, the critical "yellow security tag" rule, step-by-step instructions for booking your free courier pickup, and how long it takes to get your money back.
1. Overview of the Mytheresa Return Policy (Fast Facts)
Before diving into the detailed step-by-step instructions, here is a quick-reference summary of how returns work at Mytheresa.
| Topic | Details |
|---|---|
| Return Window | 30 days from the physical delivery date. |
| Eligible Items | Unworn, unwashed, unaltered items with all tags attached. |
| Return Methods | Mail-in via prepaid courier (DHL, UPS, FedEx). |
| Refund Methods | Original payment method only. |
| Non-returnable Items | Final sale, personalized goods, opened beauty products. |
| Fees | 100% Free return shipping (no restocking fee). |
2. Mytheresa Return Requirements & Eligibility
To qualify for a full refund, your items must meet strict luxury-standard conditions. The return window is strictly 30 days from the date the courier delivers the package to your address. The returned package must be scanned by the return shipping carrier within this timeframe.
Items must be in original, unused, unworn, and unwashed condition. Shoes must only be tried on a clean, carpeted surface to prevent sole scuffing. Garments must be free of makeup, perfume, and pet hair.
The Golden Rule: The Yellow Security Tag
⚠️ CRITICAL WARNING: The Security Tag & Designer Boxes
- Do not remove the large plastic Mytheresa security tag until you are 100% sure you are keeping the item. Once removed, broken, or tampered with, Mytheresa will reject your return.
- The designer packaging (e.g., Gucci or Prada shoe box) is considered part of the product. Do not use the designer box as the shipping box. Place the designer box inside the plain cardboard Mytheresa shipping box to return it.
3. How to Return Items to Mytheresa (Step-by-Step)
Mytheresa pre-packages all the necessary return documentation inside your original shipment, meaning you don't need to request an online RMA (Return Merchandise Authorization) number.
How to Process an Online Return by Mail
Follow this simple visual timeline for your online return:
[Pack Items in Original Box] ➡️ [Insert Return Form] ➡️ [Affix Prepaid Label] ➡️ [Schedule Free Pickup via Carrier] ➡️ [Get Refund in 5-10 Days]
Step 1: Pack Your Items Place the item (with the yellow security tag still attached) back into its original designer packaging, such as the branded dust bag or shoe box. Place everything securely inside the plain Mytheresa shipping box.
Step 2: Complete the Return Form Locate the Return & Exchange Form included in your shipment. Check the box next to the item you are returning, select the reason code, and place the form inside your box.
Step 3: Attach the Labels Seal the box securely. Attach the prepaid return shipping label provided in your package to the outside, covering any old barcodes. International tip: If you are shipping internationally (outside the EU), you must also sign the enclosed "Return Proforma Invoice" and place it in the clear plastic pouch on the outside of the box for customs clearance.
Step 4: Book Your Free Courier Pickup Check your prepaid label to see your designated carrier (usually DHL Express, UPS, or FedEx). Visit the carrier's website or call their local support line to schedule a free pickup, or drop the package off at an official, staffed carrier location. Always get a drop-off receipt.
In-Store Return Process
Because Mytheresa is primarily an e-commerce retailer, an in-store return is exceptionally rare. Physical returns are only accepted at their flagship boutique in Munich, Germany. For all other global customers, mail-in returns are the only option.
4. Refund Methods & Processing Time
If you are wondering how your money comes back to you, the refund method is strictly limited to your original form of payment. Mytheresa does not issue store credit or gift cards for returns.
What is the processing time?
- Transit: It takes 2 to 5 business days for your package to arrive at the Mytheresa warehouse in Germany.
- Inspection: The warehouse conducts a strict quality control check within 2 to 5 business days of arrival.
- Bank Processing: Once Mytheresa issues the refund, it can take up to 10 additional business days for your bank or credit card company to post the funds to your account.
5. Mytheresa Exchange Policy
If you love your item but simply ordered the wrong size, the Mytheresa exchange policy is highly convenient and completely free.
Exchanges are strictly limited to the same item in a different size. You cannot exchange an item for a different color, style, or brand. If you want a different product, you must return the original item for a refund and place a new order.
To initiate an exchange, check the "Exchange" box on your paper Return Form, write down the new size you need, and follow the standard mail-in steps. Once your return is received and approved, Mytheresa will ship the new size to you for free.
6. Non-Returnable or Restricted Items
To maintain brand integrity and hygiene standards, certain categories are considered non-returnable items:
- Final Sale Items: Products explicitly marked as final sale during special promotional clearance events cannot be returned.
- Custom/Personalized Goods: Any item tailored, monogrammed, or altered to your specifications is non-refundable.
- Opened Beauty Products: Skincare, cosmetics, and hair care items must be unopened and in their original protective seals. Once the seal is broken, they cannot be returned.
- Missing Elements: Items returned without their original designer box, dust bag, or brand tags will be rejected.
- Fragrances: Due to international transport regulations regarding hazardous materials, perfumes and aerosols may face strict return shipping limitations.
7. Fees, Deductions & Exceptions
One of the best aspects of shopping with Mytheresa is that they do not penalize you for changing your mind.
- Return Shipping Costs: Mytheresa offers 100% free return shipping worldwide, provided you use the pre-printed shipping label and authorized carrier included in your package.
- Restocking Fees: There is absolutely no restocking fee applied to standard returns.
- Customs & Duties Refunds: If you live in a DDP (Delivery Duty Paid) country like the United States, you will receive a full refund because US orders under $800 do not incur customs fees. If you live in a DDU (Delivery Duty Unpaid) region and paid import duties directly to local customs, Mytheresa cannot refund those taxes. You must apply directly to your local customs office with your return receipt to get a duty drawback refund.
(Note: If you frequently shop for luxury items internationally, you might also want to review the Farfetch return policy and the SSENSE return policy to compare customs refund processes.)
8. Mytheresa Holiday Return Policy
During the busy winter gifting season, Mytheresa temporarily extends its 30-day window. Under the holiday return policy, orders placed between late November and mid-December can typically be returned until early January of the following year. Because specific cut-off dates change annually, always check the Mytheresa homepage or your order confirmation email during the holidays to confirm your exact deadline.
9. Customer Support & Contact Information
If your package arrives damaged, or if you accidentally lose your return paperwork, do not attempt to guess the return address. Reach out to Mytheresa's highly-rated customer support team for help.
- US Toll-Free Phone: +1 888 550 9673
- Global Phone: +49 89 127695-101
- Email: customercare@mytheresa.com
- Live Chat: Available on the Mytheresa desktop site and mobile app.
- Support Hours: Monday – Friday (8:00 AM – 8:00 PM CET) and Saturday (9:00 AM – 6:00 PM CET).
10. Frequently Asked Questions (FAQs)
Can I return items to Mytheresa without a receipt?
Because Mytheresa is an online retailer, no-receipt returns are not an issue. Your order history is digitally linked to your account. If you lose your paper Return Form or shipping label, simply contact customer support, and they will email you a digital replacement to print at home.
Does Mytheresa have free returns?
Yes, Mytheresa offers 100% free returns worldwide. To avoid fees, you must use the prepaid return label provided in your original package and ship the return back using Mytheresa’s authorized carrier (typically DHL, UPS, or FedEx) within 30 days of receipt.
How long do Mytheresa refunds take?
Mytheresa refunds take 2 to 5 business days to process once the returned package arrives at their warehouse in Germany. After processing, it can take up to 10 additional business days for the funds to reflect in your original payment method, depending on your bank.
What happens if I remove the yellow security tag?
If you remove, cut, or break the yellow Mytheresa security tag, your return will be instantly denied. The item will be shipped back to you at your expense, and no refund will be issued.
Does Mytheresa charge a restocking fee?
No. Mytheresa does not charge any hidden processing or restocking fees. As long as the item is in pristine condition with all tags attached, you will receive a refund for the price of the item.
Can I return a Mytheresa online order in a physical store?
Physical in-store returns are only accepted at the singular Mytheresa flagship boutique located in Munich, Germany. All other international customers must use the free mail-in process.
How do I return a damaged or defective item?
If an item arrives damaged, do not use the standard automated return process. Contact customer support immediately (ideally within 24-48 hours), take clear photos of the damage, and wait for their instructions so you are not held liable for the defect.
Can I return items from two different orders in the same box?
No. You must package and ship items from different orders separately using their respective pre-printed labels. Combining orders can cause severe warehouse tracking errors and delay your refund.
(Compare with other department stores: If you are also shopping domestic luxury, read our guide on the Saks return policy to see how US-based store policies compare.)
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Mytheresa website or with their customer care team. Information verified 2026.
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