Outcast Return Policy | 30 Day Returns & Store Credit
Buying clothes online can be tricky. Maybe the size isn’t right, the color looks different in person, or the style just doesn’t suit you. If you need to send something back to Outcast Clothing (Outcast USA), it is essential to act quickly and understand their specific rules to avoid having your return rejected.
This guide covers the comprehensive Outcast return policy for 2025. We will break down the return window, explaining why you only get store credit instead of a cash refund, and walk you through the online return steps.
Note: This guide applies specifically to the US-based Outcast Clothing brand. If you are looking for the Indian retailer or Outkast music merchandise, their policies differ.
Outcast Return Policy Overview
If you are in a rush, here are the most important details you need to know before mailing your package.
| Topic | Details |
|---|---|
| Return Window | 30 days from the delivery date |
| Refund Method | Store credit only (no cash refunds) |
| Return Shipping | Paid by customer (cost deducted from credit) |
| Exchange Policy | Not available (must return and repurchase) |
| Item Condition | Unworn, unwashed, tags attached, original bag |
| Sale Items | Final sale (non-returnable) |
| Processing Time | 5–10 business days after receipt |
Return Window & Eligibility
To ensure your return is approved, you must meet the strict deadlines and condition requirements set by Outcast.
Standard Return Timeline
You have a return window of 30 days starting from the day your order was delivered. Outcast must receive the notification or the package within this timeframe. If you wait longer than 30 days, your return will likely be rejected.
There are no automatic extensions mentioned for holidays, so it is best to inspect your items as soon as they arrive.
Condition Checklist
Outcast is strict about the condition of returned items. Use this checklist to make sure your item passes inspection:
- ✅ Tags Attached: All original swing tags must be attached.
- ✅ Unworn & Unwashed: Items must show no signs of wear.
- ✅ Clean: No makeup marks, fake tan, perfume scents, or deodorant stains.
- ✅ Shoe Boxes: Shoes must be returned in their original box/carton without damage.
- ✅ Hygiene Seals: Swimwear and lingerie must have the hygiene sticker intact and must have been tried on over your own underwear.
Non-Returnable Items
Some items cannot be returned due to hygiene reasons or sale rules. Do not attempt to return:
- Sale Items: Any item purchased on sale is final sale.
- Beauty Products: Tools and cosmetics.
- Pierced Jewelry: Earrings cannot be returned for hygiene safety.
- Hosiery: Stockings and tights.
How to Return Items to Outcast
Outcast handles all returns through a digital system. You cannot return items to a physical location; everything must be processed via their online return portal.
Important: You do not need a physical receipt, but you will need your order number (found in your confirmation email).
Step-by-Step Online Return Process
- Check Your Eligibility: Ensure your items are full-priced (not sale items) and within the 30-day window.
- Visit the Portal: Go to the official Outcast Returns Portal on their website.
- Log In: Enter your Order Number and the Email Address used to place the order.
- Select Items: Choose the items you want to return and select the reason (e.g., size too small, didn't suit).
-
Get Your Label: Once approved, you will be guided to generate a shipping label.
- Note: The cost of this label is usually deducted from your final store credit.
- Pack Your Return: Place items neatly in the packaging. Ensure shoes are inside their box and then placed inside a shipping bag (do not tape the shoe box directly).
- Ship It: Drop the package off at the carrier location indicated on your label.
- Track Status: Keep your tracking number until you receive your store credit notification.
Refund Methods & Processing Time
One of the most critical parts of the Outcast return policy is how they handle refunds.
Store Credit Only
Outcast does not issue cash refunds to your original payment method (like a credit card or PayPal).
- All successful returns are refunded as store credit.
- Store credit is sent to you via email in the form of a gift card or code.
- Store credit typically does not have an expiration date, but check the specific email you receive to be sure.
Processing Time
Once your package arrives at the Outcast warehouse, please allow 5–10 business days for the team to inspect and process the return. You will receive an email once the credit has been issued.
Exchange Policy
Outcast does not offer a direct exchange policy. Because items sell out quickly, they cannot guarantee the size you want will be in stock by the time your return arrives.
How to "Exchange" an Item:
- Initiate a return for the unwanted item to get your store credit.
- Use that store credit to purchase the new size or color on a new order.
- Tip: If you are worried the item will sell out, you may want to buy the new size immediately using your own funds and use the store credit for a future purchase later.
Fees, Deductions & Exceptions
Returning items to Outcast is not free. You should be aware of the costs involved before starting the process.
- Return Shipping Fee: The cost of the return shipping label is deducted from your final store credit amount. For example, if you return a $50 item and the shipping label costs $8, you will receive $42 in store credit.
- Original Shipping: The shipping cost you paid to have the order sent to you originally is non-refundable.
- Duties & Taxes: For international orders, duties and taxes are generally non-refundable.
Rejected Returns Policy
If you send back an item that is stained, worn, or missing tags, Outcast will reject the return.
- You will be notified via email.
- You have 30 days to pay for shipping to have the item sent back to you.
- If you do not arrange this within 30 days, Outcast may donate or discard the item, and you will receive zero credit.
Brand Confusion: Which "Outcast" is This?
It is easy to get confused because several brands use similar names. This guide covers Outcast Clothing (USA/Australia).
- Outcast Clothing (USA): 30-day returns, store credit only. (This Guide)
- Outcast India: Often has a much shorter, 7-day return window.
- Outkast (Music Group): Official band merchandise has completely different policies managed by music merch vendors.
Always check the URL of the site you bought from to ensure you are following the right rules.
Customer Support & Contact Information
If you have trouble with the portal or have received a faulty item, you need to contact customer support directly. Outcast does not list a phone number for support.
- Email: customerhappiness@outcast-clothing.com
- Response Time: Typically 24–48 hours.
- Defective Items: If you received a damaged item, email support immediately with photos before you wear the item or remove tags.
FAQ: Outcast Return Policy
Can I return items to Outcast without a receipt?
You do not need a paper receipt, but you must have your order number and the email address used for the purchase to access the online return portal. Without these, you cannot initiate a return.
How long does a refund from Outcast take?
Returns are processed within 5–10 business days after the package reaches their facility. Once approved, the store credit is emailed to you immediately.
Can I return sale items to Outcast?
No. Items marked as "Sale" are considered final sale and are non-returnable unless they arrived damaged or defective.
Does Outcast offer free returns?
No. You are responsible for return shipping costs. Outcast typically provides a label, but the cost of that label is deducted from your store credit balance.
Can I get a cash refund instead of store credit?
No. The Outcast refund policy strictly states that returns are issued as store credit only. Cash refunds to credit cards are not offered.
What happens if I return swimwear?
Swimwear is returnable only if the hygiene seal is intact and the item is in perfect condition. If the seal is removed or broken, the return will be rejected.
Does Outcast have a restocking fee?
Outcast does not explicitly charge a "restocking fee," but the deduction of return shipping costs functions similarly to a fee for the return process.
Can I return an online order in-store?
Outcast operates primarily as an online retailer. Unless they have opened a specific pop-up location with stated return capabilities, you must mail your returns back via the online portal.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Outcast website or with your local store. Information verified November 2025.
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