Rag & Bone Return Policy Full Guide 2025 Updates

Rag & Bone Return Policy (2025 Update): Window, Fees & Rules

When you invest in high-quality denim or apparel, knowing you can get a refund if the fit isn't perfect is essential. The Rag & Bone return policy is designed to be straightforward, but strict on condition. Whether you purchased a pair of jeans online or a jacket in-store, the core rule is a 30-day window to make your decision.

This guide covers everything you need to know about the 2025 policy update. We break down eligibility requirements, how to use the online portal, what items are final sale, and exactly when you can expect your money back.

Overview of Rag & Bone Return Policy

Before you pack up your items, here is the essential information at a glance to ensure your return is approved.

Return Window & Eligibility

To get a full refund, you must adhere to the time limits and condition rules set by Rag & Bone.

The 30-Day Limit

The clock starts ticking differently depending on how you bought the item:

• Online Orders: You have 30 days from the date the item ships from the warehouse.
• In-Store Purchases: You have 30 days from the date printed on your receipt.

Eligibility Checklist

If your return does not meet these criteria, Rag & Bone may refuse it or send it back to you.

• Condition: Items must be unworn, unwashed, and unused.
• Tags: All original price tags and security tags must be attached.
• Packaging: Include original packaging. Shoe boxes must be intact and cannot be used as the shipping box itself.
• Denim: Jeans must show no signs of wear, stretching, or washing.

Note on Third-Party Retailers: If you bought Rag & Bone items from a department store like Nordstrom, Saks Fifth Avenue, or Bloomingdale's, you must return them to that specific store according to their policy. You cannot return them to a Rag & Bone location.

How to Return Items to Rag & Bone

The return process is digital-first for online orders, making it easy to track your refund status.

Online Returns (Mail-In)

1. Start the Process: Go to the official Rag & Bone online return portal.
2. Find Your Order: Enter your order number and email address.
3. Select Items: Choose the items you want to return and select the reason code.
4. Get Your Label: The system will generate a prepaid shipping label (RMA).
5. Pack It Up: Place items in the box with the packing slip. Stick the label on the outside.
6. Ship It: Drop the package off at the carrier specified on your label (usually UPS or FedEx). Keep your tracking receipt!

In-Store Returns

You can return both online and in-store purchases to any physical Rag & Bone retail store.

1. Locate your nearest store.
2. Bring the item in its original condition.
3. Present your proof of purchase (digital email confirmation or paper receipt).
4. The store associate will process the return to your original payment method.

Refund Methods & Processing Time

Once you drop off your package, it takes some time for the money to appear in your account.

• Refund Method: Refunds are issued to the original form of payment used for the purchase.
• Warehouse Processing: It takes roughly 7–10 business days for the warehouse to receive, inspect, and approve your return.
• Bank Posting: After Rag & Bone releases the funds, your bank may take an additional 3–5 business days to post the credit.
• Total Time: Expect the entire process to take roughly 10–15 business days.

Store Credit: If you are returning a gift or are granted an exception for a late return, you will likely receive a merchandise credit instead of a refund.

Exchange Policy

Rag & Bone handles exchanges slightly differently than some other retailers to ensure you get the item you want before it sells out.

• Process: Exchanges are typically handled as a "return and re-order."
• Recommendation: The fastest way to exchange is to initiate a return for a refund and immediately place a new order for the correct size or color.
• Shipping on Exchanges: Rag & Bone typically covers the shipping cost for sending out the new item.
• Price Adjustments: If a full-priced item you bought goes on sale within 7 days of your purchase, you can contact customer support for a price adjustment.

Non-returnable or Restricted Items

Not everything can be sent back. The following items are considered Final Sale and are non-returnable:

• Items marked as "Final Sale" on the website or receipt.
• Altered or Customized items.
• Underwear and Intimates (for hygiene reasons).
• Gift Cards (both physical and digital).
• Items that have been washed, worn, or damaged by the customer.

Fees, Deductions & Exceptions

Rag & Bone is generally consumer-friendly regarding fees, provided you follow the rules.

• Return Shipping: The first domestic return or exchange from an order is free using the prepaid label from the portal.
• Subsequent Returns: If you decide to return more items from the same order later, a shipping fee may be deducted from your refund.
• Restocking Fee: There is no restocking fee for standard eligible returns.
• International Returns: Customers outside the US and Canada are responsible for all return shipping costs, duties, and taxes.

Holiday & Extended Return Policies

During the busy holiday shopping season, the standard return window is usually extended to reduce stress for gift-givers.

• Typical Policy: Items purchased in November and December are often eligible for return until January 15th of the following year.
• Verification: Always check the banner on the Rag & Bone website in early November for the specific dates for the current year.

Customer Support & Contact Information

If you have issues with your label or a defective item, reach out to the Rag & Bone support team directly.

Rag & Bone Return Policy FAQs

Can I return items to Rag & Bone without a receipt?

It is difficult to get a refund without a receipt. However, Rag & Bone may offer store credit or an exchange at the current selling price if the item is unworn and has tags attached. This is at the store manager's discretion.

How long does a refund from Rag & Bone take?

The total processing time is usually between 10 and 15 business days. This includes transit time, 7–10 days for warehouse inspection, and 3–5 days for your bank to post the funds.

Can I return online orders in-store at Rag & Bone?

Yes, you can return items bought on the Rag & Bone website to any of their physical retail locations. Be sure to bring your order confirmation email or packing slip as proof of purchase.

What items are non-returnable at Rag & Bone?

Items marked as Final Sale, customized items, gift cards, and intimates (underwear) cannot be returned. Additionally, any clothing that has been washed or worn is non-returnable.

Does Rag & Bone charge a restocking fee?

No, Rag & Bone does not charge a restocking fee for eligible returns made within the 30-day window.

How do I return a damaged or wrong item?

If you receive a defective or incorrect item, contact customer support immediately (before wearing it). Do not use the standard return portal for damaged goods without notifying them first, as this ensures you aren't blamed for the damage.

Can I return a gift to Rag & Bone?

Yes, gifts can be returned. If you have the gift receipt or the original order number, you can receive store credit or exchange the item. Without proof of purchase, the return may not be accepted.

Who pays for return shipping?

Rag & Bone provides a free prepaid shipping label for the first return or exchange initiated from a domestic (US/Canada) order. International customers must pay for their own return shipping.

Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Rag & Bone website or with your local store. Information verified November 2025.

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