Sam Edelman Return Policy (2025 Update)
Buying shoes online can be tricky-sizing varies, and sometimes the color just isn't what you expected. If you need to send a pair back, checking the Sam Edelman return policy is the first step to ensuring you get your money back without a hassle.
This guide covers everything you need to know about return windows, the "original box" rule, and how to handle returns for the U.S., Canada, and international orders. Whether you are looking for a refund method or need to make an exchange, we have broken down the official rules verified for 2025.
Quick Note: While the standard window is 30 days, Sam Edelman offers extended windows during the holidays. Always check your order date against the current policy below.
Sam Edelman Return Policy Overview
The general rule is simple: Sam Edelman accepts returns of unworn merchandise. However, the method you use depends on your location and whether you kept the original shoe box.
| Topic | Details |
|---|---|
| Return Window | 30 days (US standard) / 60 days (Canada & Holidays) |
| Eligible Items | Unworn, unwashed, original tags attached, original shoe box required |
| Return Methods | In-store, Happy Returns (Drop-off), Mail-in |
| Refund Methods | Original payment method (shipping costs non-refundable) |
| Non-returnable Items | Final Sale items, worn shoes, items without packaging |
| Fees | Free US Drop-off (Happy Returns) | $8 Fee for Canada mail returns |
Return Window & Eligibility
To qualify for a refund, your items must meet specific timing and condition strictures.
Standard Return Window
- United States: You have 30 days from the purchase or delivery date to return items.
- Canada: You have 60 days from the purchase date.
- International: Returns generally follow the 30-day rule, though processing requires an RMA (Return Merchandise Authorization).
Condition Requirements
Sam Edelman is strict about the condition of returned shoes. To ensure your refund method is approved:
- Items must be unworn and unwashed.
- Shoes must be returned in their original shoe box.
- All original tags must be attached.
- If you return shoes with a damaged box or without the box, the return may be denied.
"Final Sale" Warning
Items marked as "Final Sale" cannot be returned or exchanged. Always double-check your receipt or email confirmation before attempting a return on discounted items.
How to Return Items to Sam Edelman
There are three main ways to return items depending on where you live and how many items you are returning.
1. In-Store Returns (Fastest Option)
If you live near a Sam Edelman retail store, this is the easiest method.
- Locate your nearest store using the store locator on their website.
- Bring the unworn items in their original box.
- Bring your packing slip, order confirmation email, or receipt.
- The refund will be issued to your original form of payment immediately.
2. Happy Returns Drop-Off (US Only)
This is the most popular method for US shoppers because it is printer-free and usually free.
- Visit the Sam Edelman Happy Returns portal online.
- Enter your Order Number and Zip Code.
- Select the items you wish to return and choose "Drop Off."
- You will receive a QR code.
- Take the items (no box needed for shipping, but the shoe box itself must be included) to a Happy Returns Bar location.
- Note: There is a limit of 9 items per drop-off. If you have 10+ items or oversized boxes (larger than 20"x16"), you must mail them in.
3. Mail-In Returns (US, Canada & International)
For US Shoppers (Oversized or No Drop-off):
- Start the return on the website to generate a shipping label.
- Pack items in the original shoe box and place them inside a shipping container.
- Affix the prepaid label and drop it off at the carrier (usually FedEx or UPS).
For Canadian Shoppers:
- Visit the returns page to generate a label.
- Pack your items with the packing slip.
- Attach the label. Note that an $8 flat fee will be deducted from your refund.
For International Shoppers:
- You must obtain a Return Merchandise Authorization (RMA) from Global E.
- Email customer service to request your RMA.
- You are responsible for shipping costs and duties; prepaid labels are generally not provided for international orders.
Refund Methods & Processing Time
Once you hand over your return, here is what you can expect regarding your money.
- Refund Method: Refunds are issued to the original payment method.
- Processing Time: It typically takes 2–3 weeks for the warehouse to receive and inspect your return. Once processed, it may take your bank an additional 3–5 business days to post the credit to your account.
- Shipping Costs: Original shipping and handling charges are non-refundable. You will only receive the purchase price of the item (plus tax).
If you return a defective item, the process involves an inspection at the warehouse. Refunds for defects are only issued after the warehouse confirms the flaw.
Exchange Policy
If you love the shoe but need a different size, the exchange policy is straightforward.
- In-Store: You can swap items instantly for a different size or color if stock is available.
- Online: Use the Happy Returns portal to select an exchange instead of a refund.
- Availability: Exchanges are subject to inventory. If the item is out of stock, you will be issued a refund instead.
- Loyalty Members: Shoppers enrolled in the loyalty program often enjoy free exchanges and simplified shipping.
Non-returnable or Restricted Items
To avoid a denied return, ensure your item is not on this list:
- Final Sale Items: Anything marked final sale is yours to keep.
- Worn Items: Scuff marks on soles or creased leather will cause a rejection.
- Missing Box: Shoes sent back without the branded Sam Edelman box are ineligible.
- Gift Cards: These cannot be returned or redeemed for cash.
- Resale Items: Items purchased for resale purposes are strictly non-returnable.
Fees, Deductions & Exceptions
While many returns are free, there are exceptions depending on where you live.
| Scenario | Fee Amount |
|---|---|
| US Happy Returns Drop-off | Free (for standard orders) |
| US Mail-in | Usually covered, but check portal for label costs |
| Canada Returns | $8.00 (Deducted from refund) |
| International Returns | Customer pays return shipping + Global E fees |
| Original Shipping | Not Refunded |
Restocking Fee: Sam Edelman does not currently list a specific restocking fee for standard US returns, provided the items are in sellable condition.
Holiday & Extended Return Policies
Sam Edelman recognizes that gifts bought in November might not be opened until late December.
- Holiday Window: Purchases made through December 15, 2025, are eligible for an extended return window of 60 days.
- Standard Reversion: Orders placed outside of this specific holiday window revert to the standard 30-day policy.
If you are returning a gift, you may need the original order number to process the return, or you can visit a store for assistance.
Customer Support & Contact Information
If you have a complex issue, like a defective item or a lost package, contact Sam Edelman support directly.
- Online Portal: Sam Edelman Happy Returns
- Email: Use the "Contact Us" form on their website for RMA requests.
- Phone: 1-888-889-9609 (Check website for current operating hours).
- Defective Returns Address: Sam Edelman Retail Nushoe 8534 Siempre Viva Dr. San Diego, CA 92154 (Note: Only use this address if instructed by customer service).
Sam Edelman Return Policy FAQ
Can I return items to Sam Edelman without a receipt?
It is difficult to return items without proof of purchase. However, if you bought the item online, you can use your email address or order number in the returns portal to locate your receipt. For in-store purchases without a receipt, returns are generally at the manager's discretion and may be refused or limited to a store credit at the current selling price.
How long does a refund from Sam Edelman take?
The total processing time is usually 2 to 3 weeks. This includes the time for the package to travel to the warehouse, the inspection process (up to 5 business days), and the time for your bank to post the funds.
Is there a return fee for Canadian customers?
Yes. Canadian returns are subject to an $8 flat rate fee, which covers the cost of the return shipping label. This amount is deducted automatically from your final refund.
Can I return online orders in-store at Sam Edelman?
Yes! You can return items purchased at SamEdelman.com to any official Sam Edelman retail store. Make sure you bring your invoice and the original shoe box.
What should I do if my item is defective?
If you receive a damaged or defective item, do not just send it back through the normal portal. Contact customer service first. Defective items must be inspected at the warehouse, and refunds are issued only after the defect is verified.
Does Sam Edelman offer free returns?
Returns are generally free for US customers who use the Happy Returns drop-off bars. Mail-in returns for Canada incur an $8 fee, and international customers are responsible for their own return shipping costs.
What items are non-returnable?
Items marked as Final Sale, worn shoes, items missing the original box, and items damaged by the customer cannot be returned.
Can I return a gift to Sam Edelman?
Yes, but you will typically need the original order number to start the return. If you want an exchange or store credit rather than refunding the original purchaser's card, it is best to handle this in-store or contact customer support directly.
What is the deadline for holiday returns?
For the 2025 season, purchases made on or before December 15th have an extended 60-day return window.
How do I return oversized items?
If your box is larger than 20" x 16" or you are returning more than 9 items, you cannot use a Happy Returns drop-off location. You must mail these items back using a shipping label provided through the online portal.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Sam Edelman website or with your local store. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Sam Edelman return policy updates and check our other guides for Nike Return Policy and Fossil Return Policy before your next purchase.
