Soccer.com Return Policy | 30-Day Refund & Exchange Guide

Soccer.com Return Policy: Complete 2025 Guide

Buying soccer gear online can be tricky-cleats need to fit perfectly, and jersey sizes vary by brand. If your new gear isn't quite right, understanding the Soccer.com return policy is essential to getting your money back without stress.

This comprehensive guide breaks down everything you need to know about returning items to Soccer.com in 2025. Whether you need to swap a size, return a gift, or understand the refund timeline, we cover the return window, eligibility rules, fees, and step-by-step instructions.

Note: This guide is based on the verified policy as of November 2025. Policies can change, so always double-check with the retailer for the most current updates.

Overview of Soccer.com Return Policy

Soccer.com operates a straightforward policy: if you aren't happy with your gear, you generally have 30 days to return it. However, because they sell customized team gear and high-performance equipment, there are strict rules on what can and cannot be returned.

Here is a quick summary of the key policy details:

Return Window & Eligibility

To ensure your refund is approved, you must strictly adhere to the return window and condition requirements.

The 30-Day Rule

You have 30 days from the date you receive your order to initiate a return. The clock starts when the package is delivered to your doorstep.

• 0–30 Days: Eligible for a full refund to your original payment method.
• 31+ Days: Returns are generally not accepted for a refund. In rare cases where a late return is accepted (up to 6 months), you will receive a gift card credit rather than cash.

Condition Requirements

Soccer.com is strict about the condition of returned items. To qualify for a full refund, items must be:

• Unused and Unworn: Footwear should only be tried on indoors on carpet.
• Original Packaging: Shoe boxes must be undamaged (do not use the shoe box as the shipping box).
• Tags Attached: All apparel must have original tags attached.
• Complete Sets: If you bought a bundle (like a warm-up set), you must return the entire set.

⚠️ Warning: If you return items that show signs of wear, are dirty, or are missing tags, your return may be rejected or subject to a restocking fee.

How to Return Items to Soccer.com

Since Soccer.com is an online retailer, there are no physical store locations for returns. You will need to complete an online return process and mail the items back.

Step 1: Prepare Your Info

Before you start, have your order number ready. You can find this in your confirmation email or on the packing slip included with your shipment.

Step 2: Fill Out the Return Form

• Locate the return form on the back of your packing slip.
• If you lost the form, download a new one from the Soccer.com website.
• Fill in the required details: item description, quantity, and reason for return (e.g., Wrong Size, Defective, Wrong Color).

Step 3: Package the Items

• Place the item (in its original product packaging) inside a shipping box or poly mailer.
• Do not tape labels directly onto a shoe box. This ruins the product packaging and may cause your return to be rejected.
• Include the completed return form inside the box.

Step 4: Ship the Package

You have two options for return shipping:

1. Use the Prepaid Label: Most orders come with a Return Service (RS) label. If you use this, $5.95 will be deducted from your refund.
2. Use Your Own Method: You can pay for shipping yourself using UPS, FedEx, or USPS. If you choose this, we recommend getting a tracking number.

Send returns to: Sports Endeavors, Inc. Returns Department 431 US Highway 70 East Hillsborough, NC 27278

Large Item Returns

If you are returning heavy items like soccer goals, field equipment, or rebounders, do not just mail them back. You must contact customer support first to get a Return Merchandise Authorization (RMA) and special shipping instructions.

Refund Methods & Processing Time

Once you mail your package, patience is key. Here is what to expect regarding your money.

How You Get Paid

• Refund Method: Money is returned to the original form of payment (Credit Card, PayPal, etc.).
• Gift Cards: If you paid with a gift card, you will receive a new gift card or credit for the refund amount.
• Shipping Costs: The original shipping cost you paid to get the item is non-refundable.

Processing Timeline

• Standard Time: It typically takes 5 business days to process a return once it arrives at the warehouse.
• Peak Times: During holidays or back-to-school seasons, processing time can extend up to 14 business days.
• Bank Posting: After Soccer.com initiates the refund, it may take your bank an additional 1–3 days to show the funds in your account.

Exchange Policy

Soccer.com does not offer a direct exchange policy. You cannot simply mark "exchange for size 10" on the return form.

How to get a replacement:

1. Return the unwanted item for a refund.
2. Place a brand new order for the correct size or color immediately.

This method is actually faster because you don't have to wait for the warehouse to receive your return before the new item ships.

Non-returnable or Restricted Items

Not everything you buy can be sent back. Soccer.com has a specific list of non-returnable items.

Final Sale

Items marked as "Final Sale" or "Clearance" at the time of purchase cannot be returned or exchanged under any circumstances.

Customized & Personalized Gear

This is the most common issue for soccer players. You cannot return:

• Jerseys with a customized name or number (even if it's a famous player's name).
• Apparel with team logos or embroidery.
• Gloves or shoes with personalization.
• Exception: If the item is defective or Soccer.com made a spelling error, they will replace it.

Other Exclusions

• Signed Memorabilia: To protect authenticity, these items are final sale.
• DVDs/Videos: Cannot be returned if the plastic wrap is opened.
• Incomplete Sets: You cannot return just the pants from a warm-up suit; you must return the jacket and pants together.

Fees, Deductions & Exceptions

Understanding the costs involved helps avoid surprises when you see your refund amount.

• Return Label Fee: A flat fee of $5.95 is deducted from your refund if you use the provided label.
• Restocking Fee: Generally, there is no restocking fee. However, a 20% fee may be charged if items are returned without tags, in damaged packaging, or after the 30-day window (if approved).
• Defective Items: If you received a damaged or incorrect item, contact support immediately. In these cases, return shipping fees are usually waived.

Holiday & Extended Return Policies

Soccer.com understands that gear is a popular gift during the holidays. They offer a generous holiday return policy extension.

For the 2025 Holiday Season:

• Purchase Dates: Orders placed between November 12 and December 23.
• Return Deadline: You have until January 31, 2026 to return these items.

This gives gift recipients plenty of time to try on cleats or jerseys and ensure the fit is perfect. The standard condition rules still apply-gifts must be unused and tagged.

Customer Support & Contact Information

If you have a complicated return, a no-receipt return situation, or a defective item, it is best to talk to a human first.

• Phone: 1-800-950-1994
• Email: custserv@sportsendeavors.com
• Hours: Generally Monday–Friday, standard business hours (EST).

Pro Tip: If you are returning a large item or a defect, take photos of the item before you pack it. This serves as proof of condition in case anything happens during shipping.

FAQ: Common Questions About Soccer.com Returns

Can I return items to Soccer.com without a receipt?

It is difficult to return items without proof of purchase. However, because Soccer.com is an online retailer, your "receipt" is your order number. You can find this in your email history or by contacting customer service with the purchaser's name and email address.

Does Soccer.com offer free return shipping?

No, return shipping is not free. If you use their convenient prepaid label, a $5.95 fee will be deducted from your final refund amount. You can avoid this deduction by paying for your own shipping, but it is often more expensive than $5.95.

Can I return personalized jerseys if they don't fit?

No. Customized items, including jerseys with names, numbers, or team logos, are non-returnable. The only exception is if the item arrived with a manufacturing defect or the wrong customization was applied by Soccer.com.

How long does a refund from Soccer.com take?

Once your package arrives at their facility, it takes between 5 to 14 business days to inspect the item and process the refund. During the busy holiday season, expect it to take the full 14 days.

What happens if I return a Final Sale item?

If you mail back an item marked as Final Sale, Soccer.com will likely reject the return. They may send the item back to you at your expense or discard it without issuing a refund. Always check your packing slip before shipping.

Can I return worn cleats if they give me blisters?

Generally, no. Soccer.com requires items to be in unused condition. If you wear cleats to practice and scuff them up, they are no longer eligible for return unless there is a structural defect with the shoe.

How do I return a damaged or wrong item?

If Soccer.com made a mistake (sent the wrong size) or the item arrived broken, do not just mail it back using the standard form. Contact customer support immediately. They will usually provide a free return label and arrange for a replacement.

Is there a specific return policy for team orders?

Team orders often involve customization (logos, numbers), rendering them non-returnable. If you are ordering for a team, double-check all sizes and spellings before finalizing the purchase.

Disclaimer: Return policies may change at any time and can vary by location or specific promotion. Always confirm details on the official Soccer.com website. Information verified November 2025.

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