Wig Dealer Return Policy: 30-Day Full Guide (2025)
Buying premium hair extensions and wigs is an investment, and sometimes the product just isn't the perfect fit. If you are looking for the Wig Dealer return policy, you might be finding conflicting information online. This is because the company operates under different rules depending on which website you purchased from.
This guide clarifies the confusion. We break down the return window, eligibility requirements, refund method, and exactly how to send your items back to their Ohio headquarters. Whether you need to return a wig that didn't match your style or you received a defective item, this guide covers every step of the process.
Wig Dealer Return Policy Overview
Use this quick reference table to see if your item qualifies for a return.
| Topic | Details |
|---|---|
| Return Window | 30 days from the purchase date (WigDealer.us.com only) |
| Eligible Items | Must be unworn, unwashed, with all tags and original packaging |
| Return Method | Mail-in return only (no in-store drop-off) |
| Refund Method | Refund to original payment method |
| Return Shipping | Customer pays for return shipping costs |
| Non-Returnable | Items from ShopWigDealer.com, final sale, or altered wigs |
| Processing Time | Approx. 9–20 business days total (inspection + bank processing) |
Important: Which Website Did You Use?
Before you start packing your wig, you must verify which domain you purchased from. Wig Dealer currently has two different policies in circulation:
- WigDealer.us.com: Offers a standard 30-day return policy for eligible items.
- ShopWigDealer.com: Explicitly states that all sales are final and they do not accept returns or exchanges.
Note: The rest of this guide focuses on the return process for purchases eligible under the 30-day window (WigDealer.us.com). If you bought a final sale item, you should contact customer support immediately if the item arrived defective.
Return Window & Eligibility
To qualify for a refund, you must initiate your return within 30 days of your original purchase date. If more than 30 days have passed, the company will not accept the return, and the package may be sent back to you at your expense.
Condition Requirements
Strict hygiene laws govern hair product returns. To get your money back, the wig must be in brand new condition.
- Unworn: The wig cannot show any signs of wear, sweat, or styling.
- Original Packaging: You must include the box, tissue paper, netting, and storage bags.
- Tags Attached: Do not remove any hang tags or labels.
- No Alterations: You cannot cut the lace, wash the hair, dye the unit, or apply any glue or adhesives.
If the inspection team finds that the lace has been cut or the hair has been altered, your return will be rejected.
How to Return Items to Wig Dealer
The return process is handled entirely through mail. Wig Dealer does not currently offer in-store returns or prepaid return labels. Follow these steps to ensure your refund is approved.
Step 1: Contact Customer Support
Before shipping anything, you should notify the team.
- Email: returns@wigdealer.us.com
- Include your Order Number and the reason for the return.
- Wait for a confirmation or specific instructions from the support team.
Step 2: Pack Your Item
Place the wig back into its original protective netting and box. Ensure all accessories (like wig caps or care guides) are included.
Tip: Do not apply shipping tape directly to the wig box. Place the wig box inside a sturdy shipping cardboard box to prevent damage during transit.
Step 3: Ship the Package
Because you are responsible for return shipping costs, you can choose any carrier you prefer (USPS, UPS, or FedEx).
Mail your return to: Wig Dealer 22400 Lakeshore Blvd Euclid, Ohio 44123
Critical: Always purchase a tracking number and shipping insurance. If the package is lost in the mail and you cannot prove it was delivered to the warehouse, Wig Dealer will not issue a refund.
Refund Methods & Processing Time
Once you mail your package, patience is key. The refund process involves several stages.
1. Inspection (5–7 Days)
When your package arrives at the Euclid, OH facility, it enters the inspection queue. The team will carefully check the unit to ensure the lace is uncut and the hair is unwashed. This usually takes about one week.
2. Refund Processing (1–3 Days)
If approved, Wig Dealer initiates the refund to your original payment method. You cannot request a refund to a different card or as cash.
3. Bank Posting (3–5 Days)
After Wig Dealer releases the funds, your bank or credit card issuer needs time to post the credit to your account.
Total Time: Expect the entire process to take roughly 9 to 20 business days from the day you mail the package.
Exchange Policy
Does Wig Dealer offer direct exchanges? The policy is not explicitly automated.
If you want a different style or color, the fastest method is usually to return the unwanted item for a refund and place a brand-new order for the correct wig. This ensures you get your new hair quickly without waiting for the return to process first.
If you received the wrong item due to a shipping error, contact customer support immediately so they can rectify the mistake without charging you for shipping.
Non-Returnable or Restricted Items
Even within the 30-day window, certain items cannot be returned. These non-returnable items include:
- Final Sale / Clearance: Items marked as final sale at checkout.
- Altered Wigs: Units with cut lace, bleached knots (done by the customer), or cut hair.
- Care Products: Shampoos, conditioners, or adhesives that have been opened.
- Gift Cards: These are never refundable.
- Discontinued Items: Products that are no longer carried by the store.
Fees, Deductions & Exceptions
Understanding the costs involved will help you calculate your actual refund amount.
- Return Shipping Fees: You must pay for the postage to send the item back. This cost is non-refundable.
- Original Shipping Costs: The shipping fee you paid to get the item delivered to you initially is generally not refunded.
- Restocking Fee: While not explicitly listed as a flat rate, the company reserves the right to deduct fees if items are returned in poor condition or missing packaging.
Example: If you bought a wig for $300 and paid $15 for shipping:
- You pay ~$15 to ship it back.
- You receive a refund of $300.
- Total cost to you: ~$30 (Original shipping + Return shipping).
Holiday & Extended Return Policies
Currently, Wig Dealer does not offer a specific holiday return extension. The standard 30-day return policy applies regardless of the season.
If you are buying a wig as a holiday gift, we recommend purchasing it close to the date you intend to give it, or ensuring the recipient tries it on immediately (without cutting the lace) to ensure it fits.
Customer Support & Contact Information
If you have a complex issue, such as a defective unit or a lost package, reach out to the Wig Dealer support team directly.
- Email (Returns): returns@wigdealer.us.com
- Email (General): info@shopwigdealer.com
- Phone: (216) 677-2459
- Support Hours: Monday – Friday, 11:00 AM – 4:00 PM EST
- Mailing Address: 22400 Lakeshore Blvd, Euclid, Ohio 44123
Frequently Asked Questions
Can I return a wig to Wig Dealer without a receipt?
It is difficult to process a return without proof of purchase. However, because most orders are online, your order confirmation email serves as your receipt. If you received the item as a gift, you will need the order number from the original purchaser to start the return.
What if my wig arrives damaged or defective?
If your item arrives damaged, do not wear it or cut the lace. Contact customer support within 5 days of delivery. Take clear photos of the defect and email them to support. Defective items are usually replaced or refunded in full, including shipping costs.
Can I return a wig if I already cut the lace?
No. Cutting the lace is considered an alteration. Once the lace is cut, the wig is considered "worn" and is non-returnable. Always try on the wig and check the fit before making any cuts.
How long does a refund from Wig Dealer take?
After the warehouse receives your return, inspections take 5–7 business days. Once approved, the refund takes another 3–5 business days to appear on your bank statement. In total, allow up to 20 days.
Does Wig Dealer provide prepaid return labels?
No. Customers are responsible for paying their own return shipping costs. We strongly recommend using a service with tracking (like UPS or USPS Priority) to ensure your package arrives safely.
Can I return online orders in-store?
Wig Dealer does not advertise an in-store return service for online orders. You should mail your return to the Euclid, Ohio address provided in this guide unless customer service instructs you otherwise.
What happens if I return an item after 30 days?
Returns received after the 30-day window has closed are likely to be rejected. The package may be returned to you, and you will not receive a refund.
Is the Wig Dealer return policy the same on all their websites?
No. ShopWigDealer.com generally operates as "All Sales Final," while WigDealer.us.com offers a 30-day return window. Always check the specific policy link at the bottom of the website you are purchasing from.
Disclaimer: Return policies may change at any time and can vary by location or website domain. Always confirm details on the official Wig Dealer website or with customer support. Information verified November 2025.
Found this helpful? Bookmark this page for the latest Wig Dealer return policy updates and check our other guides before your next purchase.