Ace Hardware Returns Policy (2025 Update)
Buying supplies for a home project can sometimes lead to leftover materials or the wrong tools. If you need to bring something back, understanding the Ace Hardware returns policy is essential to getting your money back quickly. Because many Ace Hardware locations are independently owned, policies can vary slightly, but the general rules are consistent.
This guide covers everything you need to know about the return window, what to do if you lost your receipt, which items (like custom paint) cannot be returned, and how to handle online versus in-store returns.
Note: The information below is based on the latest policy updates verified in November 2025.
Overview of Ace Hardware Return Policy
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Ace Hardware generally offers a standard 30-day return window for most products. To qualify for a full refund, items typically need to be in new, unused condition with the original packaging.
Here is a quick summary of the policy:
| Topic | Details |
|---|---|
| Return Window | 30 days from purchase or delivery date (standard). |
| Eligible Items | Unused, uninstalled, original packaging required. |
| Receipt Required? | Yes. Valid receipt or proof of purchase is needed. |
| Return Methods | In-store (easiest) and online returns. |
| Refund Methods | Original payment method (cash, card) or store credit. |
| Non-returnable Items | Custom tinted paint, cut goods (chain/wire), gift cards, used power equipment. |
| Fees | Restocking fee may apply; shipping costs non-refundable. |
Return Window & Eligibility
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How Long Do You Have?
The standard return window for Ace Hardware is 30 days. This applies to both items bought at a local store and orders placed through AceHardware.com.
Important Note on Independent Stores: Because most Ace Hardware stores are independently owned and operated, local policies can vary. While the corporate standard is 30 days, some locations (like Emigh Ace Hardware) may offer generous extensions up to one year, while others may be stricter. Always check your receipt for specific store rules.
Condition Requirements
To be eligible for a return, your item must be:
- Unused and uninstalled.
- In its original packaging with all manuals and accessories.
- In "like-new" condition.
If you open a package but do not use the item, you can usually still return it, provided you have all the original packing materials. However, outdoor power equipment (like mowers and grills) generally cannot be returned once you have added gas or oil, unless the item is defective.
How to Return Items to Ace Hardware
In-Store Returns (Easiest Method)
Returning items to a physical store is the fastest way to get your refund.
- Gather your item, the original packaging, and your receipt.
- If you paid by credit card, bring the card you used.
- Bring a valid photo ID (required by many stores for tracking returns).
- Visit the customer service desk at any Ace Hardware location.
- The associate will inspect the item and process your refund immediately.
Online Returns
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If you purchased an item via AceHardware.com, you can return it to a local store (recommended to save on shipping) or return it by mail.
To return an online order by mail:
- Log into your Ace Hardware account and view your Order History.
- Select the order and item you wish to return.
- Follow the prompts to initiate the return.
- If a prepaid label is provided, print it out. Note that return shipping costs are usually your responsibility unless the item is defective.
- Pack the item securely in a box.
- Drop it off at the shipping carrier indicated on the label.
ACE™ Brand Medical Devices
If you are returning ACE™ brand supports, braces, or medical devices, the process is different. You often need to contact Customer Care directly rather than returning these to a standard hardware store shelf.
Refund Methods & Processing Time
Once your return is accepted, the refund is issued based on how you originally paid.
- Credit/Debit Cards: Refunds go back to the card used. It typically takes 5–10 business days for the credit to appear on your bank statement, depending on your bank's processing time.
- Cash: In-store returns with a receipt are usually refunded in cash.
- Ace Rewards Points: If you used rewards points to pay for part of your purchase, those points are generally forfeited upon return.
- Gift Cards/Store Credit: If you have a gift receipt or if the store approves a return without a receipt, you will likely receive an Ace Hardware gift card (store credit).
Exchange Policy
The exchange policy at Ace Hardware mirrors the return policy. You have 30 days to exchange an item.
- Defective Items: If you buy a power tool or appliance that doesn't work, you can exchange it for the exact same model.
- Wrong Item: If you bought the wrong size screw or filter, you can exchange it for the correct one, provided the original is unopened.
- Process: Bring the item and receipt to the store. You will technically "return" the old item and "purchase" the new one in a single transaction.
Non-returnable or Restricted Items
Not everything sold at Ace Hardware can be returned. Due to the nature of home improvement products, the following are typically considered non-returnable items:
- Custom Tinted Paint: Since this is mixed specifically for you, it cannot be returned. (Tip: Buy a small sample tester first).
- Custom Cut Goods: Chains, rope, wire, glass, or screen material cut to your specific length.
- Gas-Powered Equipment: Mowers, blowers, and generators that have been filled with gas or oil are usually non-returnable due to safety shipping regulations.
- Gift Cards: Final sale.
- Live Plants: Generally non-returnable, though some stores offer a 1-year guarantee on trees and shrubs.
- Clearance/Final Sale Items: Items marked "as-is" cannot be returned.
Fees, Deductions & Exceptions
Restocking Fees
Some Ace Hardware locations may charge a restocking fee (often around 15%) for:
- Special order items.
- Large outdoor power equipment.
- Items returned without original packaging.
Return Shipping Costs
If you choose to mail back an online return, the return shipping cost is deducted from your refund or paid by you upfront. Ace Hardware only covers shipping costs if the item arrived damaged or if they sent the wrong product.
Holiday & Extended Return Policies
Ace Hardware often adjusts its policy for the holidays.
- Holiday Items: Christmas lights, decor, and inflatables must typically be returned before the holiday (e.g., before December 25th). Items returned after the holiday are usually considered final sale.
- Gift Returns: Items purchased in November and December may have an extended return window at some locations, allowing returns into January. Always ask for a gift receipt to ensure the recipient can return the item for store credit.
Customer Support & Contact Information
If you have a specific issue with a return or a defective product, you can contact Ace Hardware corporate support.
- Phone: 1-888-827-4223 (Ace Care Center)
- Hours: Monday – Sunday, 7:00 am to 7:00 pm CT.
- Online: Visit the "Contact Us" page on the official Ace Hardware website.
Pro Tip: Since stores are independently owned, it is often faster to call your local store directly using the number on your receipt or Google Maps.
Frequently Asked Questions
Can I return items to Ace Hardware without a receipt?
It depends on the local store owner. Generally, a receipt is required. However, if you used your Ace Rewards number, they may be able to look up the transaction. Without a receipt or rewards history, the store may deny the return or offer a refund method of store credit at the item's lowest selling price.
How long does a refund from Ace Hardware take?
Once the store processes your return, it usually takes 5–10 business days for the funds to appear on your credit card statement. Store credit is issued immediately.
Can I return a custom paint color if I don't like it?
No. Custom tinted paint is one of the main non-returnable items. Always purchase a small sample pot to test the color on your wall before buying a full gallon.
Can I return online orders in-store at Ace Hardware?
Yes, most items bought on AceHardware.com can be returned to a local store. Bring your order confirmation email or packing slip as your proof of purchase.
Does Ace Hardware charge a restocking fee?
They might. Restocking fees (typically 15%) are common for special orders or outdoor power equipment that has been opened. Check with the specific store location.
How do I return a damaged or wrong item?
If your order arrived damaged, contact Customer Care immediately at 1-888-827-4223. Do not try to fix it yourself. They will arrange for a replacement or refund, often covering the shipping costs.
Can I return a gift to Ace Hardware?
Yes, if you have a gift receipt. You will receive store credit (a gift card) for the value of the item. Without a receipt, the return is up to the store manager's discretion.
What is the policy for returning power tools?
Power tools can be returned within the return window (30 days) if they are unused and in the original box. If you have used the tool and it is defective, the store may offer an exchange or repair under the manufacturer's warranty.
Disclaimer: Return policies may change at any time and can vary by location (especially for independently owned franchises). Always confirm details on the official Ace Hardware website or with your local store. Information verified November 2025.
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