Bandit Return Policy 2026 | All Brands Compared

Bandit Return Policy 2026: Complete Guide to All Brands (Bikes, OffRoad, For Men & More)

Shopping online can be confusing when multiple brands share similar names. If you are searching for the Bandit return policy, you might be looking for electric bikes, off-road parts, fashion, or accessories. Each "Bandit" brand has completely different rules, fees, and deadlines.

This guide clarifies the confusion. Whether you need to return an e-bike with under 10 miles on it, a fashion item to Grey Bandit, or suspension parts to Bandit OffRoad, we cover the exact steps, return window, and fees for each.

Note: Policies below are current as of late 2025/early 2026. Always verify with the specific store before shipping items back.

Quick Comparison: Bandit Return Policy by Brand

Use this table to quickly find the specific brand you purchased from.

Which Bandit Brand Are You Returning To?

Because policies vary so much, identify your store below to see the specific rules.

1. Bandit For Men (Apparel & Grooming)

• Window: You have a 30-day return window from the date of purchase.
• Condition: Items must be unopened, unused, and in original packaging.
• Shipping: You cover the shipping cost unless the item is defective.
• Process: Email support@banditformen.com with your order number to start.

2. Bandit Bikes (E-Bikes)

• Window: Strict 14-day window from delivery.
• E-Bike Rules: The bike must have less than 10 miles on the odometer. It must be free of dirt, dust, and wear.
• Accessories: 30-day window, but a 25% restocking fee applies.
• Warning: If you used a discount code on a bundle and return one item, the entire discount value is subtracted from your refund.

3. Bandit OffRoad (Powersports Parts)

• Window: 15 days from receipt.
• Fees: A 20% restocking fee applies to most items (30% for replacement parts).
• RMA Required: You cannot just ship it back. You must get a Return Merchandise Authorization (RMA) number first.
• Damage Claims: Must be reported within 7 days.

4. Grey Bandit (Women’s Fashion)

• Window: 14 days from the day you receive the package (must be postmarked by day 14).
• Holiday Extension: Orders placed Nov 1 – Dec 25 can be returned until Jan 10, 2026.
• Process: Uses an online return portal.
• Exclusions: Swimwear (if liner is gone), earrings, and final sale items are non-returnable.

Return Window & Eligibility

Understanding the timing is critical. While Bandit For Men offers a standard month, other brands are much stricter.

General Eligibility Rules

For a return to be accepted across any of these brands, items generally must meet these criteria:

• Original Condition: Items must be unused, unworn, and unwashed.
• Original Packaging: Boxes, tags, and manuals must be intact.
• Proof of Purchase: A receipt or order number is required.

Specific "Deal-Breakers"

• Bandit Bikes: If you rode the bike for 11 miles, it is no longer eligible for return.
• Grey Bandit: If you removed the hygiene liner from swimwear or the tags from a dress, it will be rejected.
• Bandit OffRoad: If you attempted to install a part and scratched it, it is not returnable.

How to Return Items to Bandit (All Brands)

Since these brands operate separately, the method to start a return differs. Follow the steps for your specific store.

Bandit Bikes & OffRoad (Manual Process)

1. Check the Odometer/Condition: Make sure the bike has under 10 miles or the part is uninstalled.
2. Contact Support:
   • Bikes: Fill out the contact form on bandit.bike to get written approval.
   • OffRoad: Call 603-624-0400 or email support to get an RMA number.
3. Pack Carefully: Use the original box. For heavy items like bikes or suspension kits, poor packing can cause damage that voids your refund.
4. Ship It: Apply the label. For bikes, you may need to arrange a pickup with the carrier.

Grey Bandit (Online Portal)

1. Visit the Portal: Go to the Grey Bandit website and look for the "Start a Return" link in the footer.
2. Enter Details: Type in your order number and email address.
3. Select Items: Choose what you are returning and the reason (e.g., "Too small").
4. Print Label: Download the shipping label and attach it to your package.
5. TikTok Orders: If you bought via TikTok Shop, you must start the return inside the TikTok app, not the website portal.

Bandit For Men & WatchBandit (Email Support)

1. Email Support: Send a message to the support email listed on their site.
2. Wait for Instructions: They will provide the return address.
3. Ship with Tracking: Since you pay for shipping, use a service like USPS Priority Mail that includes tracking.

Refund Methods & Processing Time

Once your return is received, it goes through an inspection process. This usually takes 1–3 business days.

Refund Timelines

• Credit Cards: Refunds typically appear on your statement 5–7 business days after the brand processes the return.
• Store Credit: Usually available immediately after the return is approved (common for Grey Bandit exchanges).
• Processing Delays: Returns sent during January (post-holiday) may take up to 14 days to process due to high volume.

Refund Method

• Most brands refund to the original payment method.
• Grey Bandit may offer store credit for returns made past the standard window or for gift returns.
• Bandit Bikes will deduct shipping costs and any bundled discounts before issuing the final amount.

Fees, Deductions & Exceptions

This is the most painful part of the Bandit return policy for many customers. Be aware of these costs before you ship.

Restocking Fees

• Bandit Bikes: 25% fee on accessories and parts.
• Bandit OffRoad: 20% fee on standard items; 30% fee on replacement parts.
• Bandit UTV: 25% fee on returns.
• Fashion Brands: Generally no restocking fee for Grey Bandit or Bandit For Men, provided items are clean.

Return Shipping Costs

• Who Pays? In almost all cases, you (the customer) pay for return shipping.
• Exceptions: Shipping is free only if the item arrived defective or the wrong item was sent.
• Cost Estimates:
  • T-shirt/Accessory: $5–$8
  • Suspension Part: $20–$50
  • E-Bike: $100–$200 (heavy freight)

The "Discount Clawback" (Bandit Bikes)

If you bought a bundle (e.g., "Buy 2 bikes, get $300 off"), and you return only one bike, Bandit Bikes will subtract the full $300 discount from your refund. You lose the benefit of the bundle deal entirely.

Non-Returnable or Restricted Items

The following items are generally final sale and cannot be returned to any Bandit brand:

• Used Items: Any product showing wear, dirt, or hair.
• Gift Cards: Never refundable.
• Clearance/Final Sale: Items marked "Final Sale" at checkout.
• E-Bikes >10 Miles: Strictly enforced.
• Opened Media: CDs, DVDs, or software (WatchBandit).
• Intimates: Bodysuits or swimwear with liners removed (Grey Bandit).

Holiday & Extended Return Policies

Only Grey Bandit has a clearly publicized holiday extension.

• Grey Bandit: Orders placed between November 1 and December 25 can be returned until January 10 of the following year.
• Other Brands: Most stick to their standard 14 or 30-day windows year-round. If you are buying a bike or expensive part as a gift, verify with customer support if they can offer an extension before you buy.

Customer Support & Contact Information

If you are stuck or need an RMA number, use these contacts.

FAQ Section

Can I return items to Bandit without a receipt?

It is difficult to return items without a receipt. All Bandit brands require proof of purchase, such as an order number or email confirmation. If you cannot find your receipt, try contacting customer support with your name and shipping address to see if they can look up your order.

How strictly does Bandit Bikes enforce the 10-mile limit?

Very strictly. The return policy states that E-Bikes with more than 10 miles on the odometer are ineligible. If you return a bike with 15 miles, it will likely be rejected, and you may be responsible for shipping it back to yourself.

Does Bandit charge a restocking fee?

Yes, for certain brands. Bandit Bikes charges 25% on accessories, and Bandit OffRoad charges 20–30%. Fashion brands like Grey Bandit and Bandit For Men typically do not charge a restocking fee as long as the item is in original condition.

How long does a refund take?

Once the warehouse receives your return, processing takes 5–7 business days. After they release the funds, it may take another 2–5 days for your bank to post the credit to your account.

Can I return a sale item to Grey Bandit?

Items bought during major sales (like Black Friday) or marked as "Final Sale" are often not eligible for a refund. However, you may be able to return them for store credit or an exchange. Check the specific terms on your order confirmation.

Who pays for return shipping?

In almost all cases, the customer is responsible for return shipping costs. Bandit brands generally do not provide free return labels unless the item you received was damaged or incorrect.

What if my item arrived damaged?

If your order arrives damaged, contact customer support immediately (usually within 48 hours to 7 days). Do not just return it; you need to file a claim first to ensure you aren't charged for the damage.

Can I exchange an item instead of getting a refund?

Yes, most Bandit brands allow exchanges, especially for clothing sizes. Grey Bandit allows you to select an exchange option directly in their return portal. For other brands, mention you want an exchange when you contact support.

Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Bandit website or with your local store. Information verified December 2025.

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