Brooks Brothers Return Policy | Refund & Exchange Guide

Brooks Brother Return Policy (2025 Update)

Buying a high-quality suit or dress shirt is an investment, but sometimes the fit isn't quite right, or the style doesn't match what you envisioned. If you need to send something back, understanding the rules can save you time and money.

This comprehensive guide covers everything you need to know about the Brooks Brother return policy. Whether you purchased online or in one of their retail stores, we explain the return window, refund methods, potential fees, and the step-by-step process to get your money back.

Note: The details in this guide are based on the official policy verified in November 2025.

Brooks Brothers Return Policy Overview

To give you a quick answer, here is the summary of how returns work at Brooks Brothers.

Return Window & Eligibility

The standard return window for Brooks Brothers is fairly generous compared to some competitors, but strict rules apply regarding the condition of the items.

Time Limits

• United States: You have 60 days from the date of purchase (or shipment date for online orders) to initiate a return.
• International (India & EU): The policy is tighter. Customers in India and the EU typically have 30 days from delivery or receipt of the order.

Condition Requirements

To qualify for a refund, your items must meet these standards:

• Condition: Items must be in their original, unused condition. They cannot be washed, worn, or damaged.
• Packaging: All original tags and packaging must be intact.
• Proof: You must provide an original receipt or packing slip.

If you received a gift, you can return it without the original receipt, but you will receive merchandise credit rather than a cash refund.

How to Return Items to Brooks Brothers

You have a few options to return your items. You can visit a store for an immediate refund or ship the items back if you purchased them online.

1. In-Store Returns

The fastest way to get your money back is to visit a physical location.

• Bring the unwashed, unworn item to any U.S. Brooks Brothers retail store.
• Present your original receipt or packing slip to the associate.
• The refund will be issued immediately to your original form of payment.

2. Online Returns (Mail-In)

If you bought your item online, you can mail it back. Note that online purchases generally require a Return Authorization Number (RAN).

Step-by-Step Online Return Process:

1. Log In: Go to the Brooks Brothers website and log into your account. Navigate to your Order History.
2. Select Items: Find the order you want to return and click "Start a Return." Select the specific items and the reason for the return.
3. Get Your Label: Once approved, you will generate a Return Authorization Number (RAN) and a prepaid FedEx shipping label. Print these out.
4. Pack Your Box: Place the items securely in a box. Include the packing slip or RAN inside the box.
5. Ship It: Attach the prepaid label to the outside of the box and drop it off at any authorized FedEx location.

3. Direct Mail-In (No Label)

If you cannot generate a label online or prefer to use your own shipping method, you can mail items directly to the return center. Be sure to include your order details inside the box.

Address: Brooks Brothers Return Center 107 Phoenix Ave Enfield, CT 06082

Refund Methods & Processing Time

Once you hand over your package, the waiting game begins. Here is how and when you will get paid.

Refund Methods

• Original Payment: Most refunds go back to the credit card, debit card, or PayPal account used for the purchase.
• Store Credit: If you return a gift without a receipt, or if you prefer credit, you will receive a Brooks Brothers Merchandise Credit card.

Processing Time

• Warehouse Processing: It typically takes 3–5 business days for the warehouse to receive, inspect, and process your return.
• Bank Posting: After Brooks Brothers initiates the refund, it may take your bank an additional up to 10 business days to show the funds in your account.

Exchange Policy

If you love the item but need a different size or color, the exchange policy is simple.

• In-Store: This is the easiest method. Simply bring the item to the store within 60 days, and they will swap it for you on the spot (subject to availability).
• Online: Brooks Brothers generally recommends returning the unwanted item for a refund and placing a new order for the correct item. This ensures the new item doesn't go out of stock while your return is in transit.

Non-returnable or Restricted Items

Not everything can be returned. Brooks Brothers is strict about specific categories to maintain quality standards.

You cannot return:

• Final Sale Items: Merchandise marked as "Final Sale" or "Sample Sale."
• Deep Discounts: Items purchased with a discount of 70% or more.
• Customized Items: Monogrammed, hemmed, or altered clothing.
• Specific Goods: Gift cards, perishable goods, and digital products.
• Head of the Charles Merchandise: Specialized event gear is often non-returnable.

Fees, Deductions & Exceptions

Unlike some luxury retailers that offer free returns on everything, Brooks Brothers does charge for shipping in many cases.

• Return Shipping Fee: A fee of $7.00 will be deducted from your refund amount when you use their prepaid return label.
• Restocking Fee: There is generally no restocking fee for standard items, provided they are in new condition.

How to Avoid the Return Fee

You may not have to pay the $7 fee if:

1. You use a Brooks Brothers Platinum Mastercard or The Brooks Card.
2. The return is due to a manufacturer defect or damage upon arrival.
3. The item shipped was incorrect (Brooks Brothers' error).
4. You opt for an exchange instead of a refund (policy varies, check with support).

Holiday & Extended Return Policies

For the 2025 season, Brooks Brothers has not currently published a specific holiday extension.

In previous years, many retailers extended returns until January for items bought in November and December. However, as of now, the standard 60-day return window applies to holiday gifts. We recommend checking the website banner during the holiday season for last-minute updates.

Customer Support & Contact Information

If you have a complex issue, such as a lost package or a defect, it is best to contact customer support directly.

• Phone: 1-800-462-7667 (U.S.)
• Email: support@brooksbrothers.com
• Live Chat: Available via the "Help Center" on their website.
• Hours of Operation (ET):
  • Monday – Friday: 8:00 AM – 8:00 PM
  • Saturday: 9:00 AM – 6:00 PM
  • Sunday: 10:00 AM – 6:00 PM

Frequently Asked Questions

Can I return items to Brooks Brothers without a receipt?

Yes, but with limitations. If you do not have a receipt, Brooks Brothers typically only offers an exchange or merchandise credit at the item's current selling price. For a full refund to your original payment method, an original receipt is required.

How long does a refund from Brooks Brothers take?

Once the return center receives your package, it takes about 3–5 business days to process. After that, your bank may take up to 10 additional business days to post the credit to your account.

Can I return online orders in-store at Brooks Brothers?

Yes. You can return items purchased online to any standard U.S. Brooks Brothers retail location. Be sure to bring your packing slip or order confirmation email.

What items are non-returnable at Brooks Brothers?

You cannot return items marked as Final Sale, items discounted by 70% or more, monogrammed/altered clothing, or goods that have been worn or washed.

Does Brooks Brothers charge a return fee?

Yes, there is usually a $7.00 return shipping fee deducted from your refund if you use their prepaid label. This fee is waived for Brooks Card holders or if the item is defective.

How do I return a damaged or wrong item?

If you received a damaged or incorrect item, contact customer support immediately. They will usually waive the $7 return fee and help you process a replacement or full refund.

Can I return a gift to Brooks Brothers?

Yes. If you return a gift using the gift receipt, you will receive merchandise credit (store credit). You will not be able to get cash back unless you have the original purchase receipt.

Is there a specific return policy for international orders?

Yes. International policies vary. For example, returns in India and the EU often have a 30-day window rather than the US standard of 60 days. Always check the specific policy for your region.

Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Brooks Brothers website or with your local store. Information verified November 2025.

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