The Company Store Return Policy: Fees, Timelines & Step-by-Step Guide
Buying luxury bedding, bath linens, and comforters online is exciting, but it can also be tricky. Sometimes a comforter feels heavier than you expected, or the color of a sheet set looks different in your bedroom lighting than it did on your screen. When that happens, you need a straightforward way to make a return or swap for something better. Understanding The Company Store return policy before you pack up your box will save you time, stress, and unexpected fees.
The Company Store offers a generous 90-day "Rest Easy Guarantee" on most items, giving you time to test out bedding, towels, and home goods in your own space. However, returns are not entirely free, and navigating their shipping fees or parent-company rules can get confusing. This comprehensive guide breaks down everything you need to know about The Company Store return policy, including how to use the online return portal, return shipping fees, exclusions on monogrammed items, and the truth about whether you can return items to Home Depot.
Policy details verified for 2026.
Overview of The Company Store Return Policy
The Company Store focuses primarily on online and catalog shopping. As a result, its return system is set up around mail-in packages. While they make the return process smooth through a dedicated digital portal, there are specific timelines, packaging standards, and return shipping deductions you must follow.
Here is a quick snapshot of how returns work:
| Policy Feature | Details at a Glance |
|---|---|
| Standard Return Window | 90 days from original order date |
| Holiday Return Window | Orders placed Nov 1 – Dec 25 can be returned through Jan 31 |
| Return Shipping Fee | $8.95 deducted from your refund when using their prepaid label |
| Restocking Fee | $0 on standard home and bedding items |
| In-Store Returns | No (Online mail-in returns only; cannot drop off at Home Depot) |
| Refund Method | Original payment method or store credit |
| Exchanges Allowed? | Yes (via online portal or customer support phone order) |
| Non-Returnable Items | Monogrammed goods, clearance/final sale (.97/.99), fabric swatches, gift cards |
Return Window & Eligibility Requirements
Standard Return Window
Under The Company Store's "Rest Easy Guarantee," you have a return window of 90 days from your original purchase date to return eligible items. This 90-day policy is much longer than the standard 30-day window offered by traditional department stores, giving you plenty of time to wash, make the bed, and see how the materials feel in your home.
The return clock starts ticking on the date your order is placed, not the day it arrives at your doorstep. If you decide an item is not right for you, initiate your return well before the 90th day to prevent delays.
Online vs. In-Store Return Windows
The Company Store operates primarily as a direct-to-consumer digital and catalog brand. Because they do not maintain dedicated standalone retail storefronts, all purchases made on their official website must be handled via mail.
If you shop across multiple home brands, keep in mind that trial policies differ. For example, you can compare this guarantee with the Boll & Branch return policy or the Parachute return policy to see how trial periods match up across luxury home brands.
What Items Qualify for Returns
The majority of items sold by The Company Store qualify for standard returns under the 90-day policy, including:
- Down comforters, down-alternative comforters, and duvet inserts
- Sheet sets, pillowcases, and bed skirts
- Duvet covers, quilts, and blankets
- Bath sheets, towel sets, and bath mats
- Robes, pajamas, and loungewear
- Decorative pillows, throws, and home accents
Conditions for Accepted Returns
While the Rest Easy Guarantee allows you to open and try bedding, returned products must still be in clean, reusable condition.
- Cleanliness: Items must be free of stains, pet hair, dirt, and heavy laundry fragrance odors.
- Packaging and Tags: Keep all original packaging, tags, and product inserts whenever possible. If you no longer have the plastic zippered bag your comforter came in, pack it in a clean, protective plastic bag before placing it in a shipping box.
- Proof of Purchase: Every return requires proof of purchase. You can provide your 9-digit order number, a copy of your email confirmation, or the original packing slip included in your shipment.
How to Return Items to The Company Store
Returning an item through the mail is straightforward once you know how the interactive portal works. Follow these steps for a smooth process.
[Start Online Return]
│
▼
[Enter Order Number & Billing Zip]
│
▼
[Select Items & Reason]
│
▼
[Print Prepaid Return Label]
│
▼
[Pack Securely with Packing Slip]
│
▼
[Drop Off at Designated Carrier]
In-Store Return Process (Important Home Depot Warning)
A common point of confusion among shoppers stems from ownership: The Company Store is a subsidiary of The Home Depot. Because of this corporate relationship, many customers wonder if they can carry their returns into a local Home Depot aisle.
CRITICAL WARNING: You cannot return items purchased directly on
thecompanystore.comto a physical Home Depot store. Home Depot customer service desks cannot scan, process, or refund orders from The Company Store website. Trying an in-store return at Home Depot will result in your return being turned away. All direct orders must go through the online mail-in portal.
(Note: The only exception is if you placed an order for The Company Store products directly through homedepot.com. Those specific purchases follow Home Depot's retail policy.)
Online Return Process
To process your online return, use The Company Store's self-service interactive system:
- Go to the Return Portal: Visit the official returns section on The Company Store website.
- Look Up Your Order: Enter your 9-digit order number and your billing zip code (or email address).
- Select Your Items: Check the box next to each product you want to send back.
- Choose a Return Reason: Select a reason from the dropdown menu (such as "wrong color," "too warm," or "quality not as expected").
- Select Your Outcome: Pick whether you would like a refund to your original payment method, an exchange, or store credit.
- Submit and Generate Your Label: Confirm your return details and print the prepaid mailing label.
Mail-In Return Process (Self-Paid Shipping)
If you do not want to use the prepaid label generated by their portal, you can ship the package yourself. This option can be helpful if you have access to discounted corporate shipping rates or want to use a specific postal service.
- Package the items safely in a sturdy cardboard box.
- Insert your original packing slip or a printout of your order confirmation inside the box.
- Address the package to the return warehouse address listed on your packing slip.
- Choose a trackable carrier (UPS, FedEx, or USPS) and purchase your label.
- Keep your tracking number in a safe place until your refund is fully processed.
Return Label Instructions
When you print a prepaid label from the interactive portal, The Company Store typically issues a label for UPS, FedEx, or SmartPost:
- Attach the Label: Tape the pre-printed shipping label securely to the top of your package. Cover or remove any old shipping barcodes on the box.
- Drop Off the Box: Drop your package off at an authorized location for the carrier shown on the label (e.g., The UPS Store, a FedEx Office, or your local post office).
- Get a Receipt: Always ask the counter associate for a drop-off receipt. This receipt serves as your official proof of mailing if the carrier misplaces the package in transit.
Refunds & Processing Time
After your box leaves your hands, it takes some time to move through transit, warehouse inspection, and banking networks.
Refund Breakdown
- Prepaid Return Fee: A flat fee of $8.95 will be subtracted directly from your merchandise refund to cover return transit.
- Original Shipping Charges: Any expedited or standard shipping fees paid on your original order are non-refundable.
- Taxes: Applicable state and local sales taxes will be refunded along with the item purchase price.
Refund Timelines
The entire processing time typically takes between two and three weeks:
- Carrier Transit (7–10 Business Days): Standard ground transit from your home to their returns processing facility.
- Warehouse Review (3–5 Business Days): The intake team inspects the contents to verify cleanliness, condition, and order accuracy.
- Bank Posting (2–5 Business Days): Once your refund is approved, your financial institution processes the credit back to your account.
+-------------------------------------------------------------------------+
| TOTAL ESTIMATED REFUND TIMELINE: 12 TO 20 BUSINESS DAYS |
+------------------------------------+------------------------------------+
| 7–10 Days: Shipping & Transit | 3–5 Days: Warehouse Inspection |
+------------------------------------+------------------------------------+
| 2–5 Days: Bank / Card Processing | Result: Refund Completed |
+------------------------------------+------------------------------------+
Refund Methods
Your refund will automatically be credited back to your original refund method:
- Credit / Debit Cards: Returned directly to the card used at checkout.
- PayPal / Digital Wallets: Credited back to your PayPal balance or linked bank account.
- Gift Cards: If you paid with a digital or physical gift card, you will receive a new digital merchandise credit code via email.
- Gift Returns: If you are returning an item you received as a gift, the refund is issued as store credit so the buyer is not alerted.
The Company Store Exchange Policy
If you love the fabric of your sheets but ordered a Queen instead of a King, The Company Store makes exchanges easy. Under their exchange policy, you have the same 90-day window to swap items.
How to Request an Exchange
You have two main paths to initiate an exchange:
- Online Portal Exchange: When filling out the return request online, choose "Exchange" instead of "Refund." You can pick an alternate size or color of the same product line. The replacement order will ship once your return scans into the carrier's network.
- Phone Exchange via Customer Service: If you want your replacement immediately and do not want to wait for carrier transit, call customer service directly. The representative can set up a new order right away and waive additional outbound standard shipping charges.
### Exchange Pro-Tip:
If an item is on low stock or running out fast, do not wait for mail transit. Call customer support to place the replacement order immediately so the color or size you want does not sell out while your package travels to the warehouse.
Items That Cannot Be Returned
Certain products are classified as non-returnable items due to personalization, hygiene standards, or inventory clearance terms. Review this list before opening your packages:
- Monogrammed and Personalized Items: Any product featuring custom embroidery, initials, monograms, or custom alterations cannot be returned or exchanged. The only exception is if The Company Store makes a mistake on the monogram lettering or placement.
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Final Sale Clearance Items: Products marked as "Final Sale" on product pages or items priced with endings like
.97or.99(when stated as non-returnable) cannot be sent back. - Fabric Swatches: Individual fabric cutouts, color swatches, and material samples are final sale and non-refundable.
- Gift Cards: Physical gift cards and electronic e-gift cards cannot be redeemed for cash or refunded.
- Heavily Soiled or Damaged Products: Bedding with clear evidence of abuse, pet damage, or heavy bodily staining will be rejected by warehouse inspection staff and returned to you.
Fees, Deductions & Exceptions
Understanding the cost structure of returns helps avoid surprises when checking your bank account statement.
| Fee Category | Cost | Condition / Exception |
|---|---|---|
| Return Shipping | $8.95 | Deducted automatically per package when using their prepaid label |
| Restocking Fee | $0.00 | No restocking fees charged on standard home textiles |
| Freight / Oversized | Varies | Large furniture or oversized goods may carry freight deductions |
| Defective Items | FREE | All return shipping fees are waived for damaged or incorrect goods |
Return Shipping Fee
Unlike brands that build shipping costs into higher base prices, The Company Store charges a flat $8.95 return shipping fee. This deduction is taken out of your final merchandise credit when you use their generated shipping label.
Defective or Damaged Products
If your sheets arrive with torn stitching, a broken comforter zipper, or an incorrect item was shipped, do not pay the return fee. Contact customer service right away. They will issue a prepaid shipping label at zero cost to you, or send a replacement immediately without requiring a label deduction.
Holiday & Extended Return Policies
The Company Store offers an extended schedule during the winter holidays so gift shoppers can buy early without running out of time.
- Eligibility Period: Orders placed between November 1 and December 25 automatically fall under the holiday return policy.
- Return Deadline: You have until January 31 of the following year to return or exchange eligible holiday purchases.
- Holiday Gift Returns: If you received a gift bought during this period, you can return it using the online portal by entering the order number from the packing slip. The refund will be issued as a store credit gift code sent directly to your email, keeping your holiday return completely private.
Customer Support & Contact Information
If you run into issues with an unreadable order number, a lost package, or a damaged item, reach out to customer support.
- Toll-Free Phone: 1-800-323-8000
- Customer Support Hours (Eastern Time):
- Monday through Friday: 8:00 AM – 11:00 PM (ET)
- Saturday and Sunday: 9:00 AM – 9:00 PM (ET)
-
Live Chat: Accessible on
thecompanystore.comby clicking the chat icon during business hours. - Email / Contact Form: Available through the "Help & Contact" portal on their website.
Tips for Faster Support:
- Have your 9-digit order number ready before you call or open a live chat.
- If reporting damage, take 2–3 clear photos of the defect, packaging, and item tags before contacting support.
- For price adjustments (allowed within 14 days of purchase if an item drops in price), contact customer service through live chat for quick handling.
Frequently Asked Questions
Can I return items bought on The Company Store to a Home Depot store?
No. Even though Home Depot owns The Company Store, you cannot return items ordered from thecompanystore.com to a physical Home Depot store. Home Depot store registers cannot process returns from The Company Store website. All direct orders must be returned by mail using the online return portal.
What is The Company Store return window?
The Company Store gives you 90 days from the original purchase date to return or exchange most items. This policy is part of their "Rest Easy Guarantee" on bedding, bath linens, and apparel.
Can I return washed or used sheets?
Yes, under the 90-day Rest Easy Guarantee, you can take bedding out of the packaging, wash it, and try it on your bed. However, the items must be kept clean, unsoiled, and free of stains or pet hair. If you want to see how this compares to other brands, check out the Brooklinen return policy, which also offers an extended sleep trial for washed linens.
How much does The Company Store charge for return shipping?
The Company Store deducts a flat fee of $8.95 from your refund when you use their prepaid return shipping label. If your return is due to a manufacturer defect or a shipping mistake, this fee is waived.
Does The Company Store charge a restocking fee?
No. There is no restocking fee for standard bedding, bath linens, or home decor items returned within the allowable 90-day window.
Can I return an item without a receipt or packing slip?
The Company Store does not accept true no-receipt returns through the mail. However, you do not need the physical paper slip if you have your order details. Customer service can look up your purchase using your email address, phone number, or billing zip code to help you generate a return label.
How long does it take to get a refund from The Company Store?
A refund generally takes 12 to 20 business days total. It takes 7–10 business days for the carrier to deliver the box, 3–5 business days for warehouse inspection, and 2–5 business days for your bank to post the credit to your account.
How do gift returns work at The Company Store?
To return a gift, enter the order number and delivery zip code from the packing slip into the online return portal. The refund will be issued as a digital store credit gift code sent to your email address, meaning the original purchaser will not be notified.
Does The Company Store offer price adjustments?
Yes. If an item you bought goes on sale within 14 days of your original purchase date, you can contact customer service to request a one-time price adjustment for the difference.
What items are considered final sale?
Items marked as "Final Sale," products with price endings in .97 or .99 (when flagged as non-returnable), monogrammed or personalized items, fabric swatches, and gift cards cannot be returned or refunded.
Conclusion
The Company Store's 90-day "Rest Easy Guarantee" gives shoppers ample time to test out luxury sheets, down comforters, and bath towels in real-world conditions. While the flat $8.95 return shipping fee and the mail-only requirement mean returns take a bit of planning, the process is smooth as long as you use their interactive online portal and remember that Home Depot stores cannot take back your packages.
To make sure your return goes through without delays, keep your digital order confirmation email, hold onto original packaging during the trial period, and drop off your box well before your 90-day window closes.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official The Company Store website or with customer service. Information verified 2026.
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