Diesel Return Policy 2025 | 30-Day Refunds & Exchanges

Diesel Return Policy 2025: Refunds, Exchanges & 30-Day Window

Buying premium denim or luxury apparel is an investment, but sometimes the fit isn't quite right. Whether you ordered the wrong size or the style simply doesn't suit you, knowing the Diesel return policy before you act is essential.

This comprehensive guide breaks down everything you need to know about returning items to Diesel. We cover the 30-day return window, strict condition requirements, how to print your prepaid label, and when you can expect your money back.

Note: This information is verified as of late 2025 and applies to online and in-store purchases, with specific notes for regional differences.

Diesel Return Policy Overview

If you are in a rush, here is the quick summary of how Diesel handles returns and refunds.

Return Window & Eligibility

To ensure your return is accepted, you must act within the specific timeframes and meet Diesel's strict condition standards.

The 30-Day Rule

For most regions, including the US, Canada, and Europe, the return window is 30 days.

• Online Orders: The clock starts on the day your package is delivered.
• In-Store Purchases: The clock starts on the day you buy or pick up the item.

Important Regional Exception (Ireland): If you bought an item inside a physical store in Ireland, you only have 14 days to return it. Online orders in Ireland still enjoy the standard 30-day window.

Condition of Items

Diesel is very strict about the condition of returned goods. To qualify for a full refund, items must be:

• Unworn and Unused: No creases, scuffs, or signs of wear.
• Unwashed: No laundry detergent smells or shrinkage.
• Tagged: All original tags (hang tags and internal labels) must be attached.
• Original Packaging: Shoes must be in the original box; apparel should include original bags if possible.

Warning: If you return an item without tags or with signs of wear, Diesel will reject the return. In some cases, they may send it back to you, or charge a restocking fee.

How to Return Items to Diesel

Returning items is generally straightforward, whether you bought them online or in a shop. Follow these steps to ensure your package is processed quickly.

1. Online Returns (Step-by-Step)

Most customers return items using the online portal. This is the safest way to track your refund.

1. Log In: Go to the Diesel website and log into your account. If you checked out as a guest, look for the "Track My Order" or "Returns" link at the bottom of the homepage.
2. Select Order: Enter your order number and email address to find your purchase.
3. Create Return: Select the items you want to return and choose the reason (e.g., "Size too small").
4. Print Label: Once submitted, you will receive a prepaid return shipping label via email. Print this out.
5. Pack Items: Place the item (with tags attached) inside the original box. Seal it securely.
6. Label & Ship: Stick the label on the outside of the box. Drop the package off at the courier location indicated on the label (usually UPS, DHL, or local post).

2. In-Store Returns

You can return online orders to authorized Diesel Retail Stores in some regions (like the US).

1. Bring the item in its original packaging.
2. Have your order confirmation email or packing slip ready on your phone.
3. Hand the item to a store associate. They will inspect it and process the refund to your original card.

Note: Department stores that sell Diesel (like Macy’s or Nordstrom) have their own return policies. You cannot return items bought at a department store to a standalone Diesel boutique.

3. Mail-In Returns (Manual)

If you cannot access the online portal, you may be able to mail the item back manually. However, Diesel recommends using their generated labels. If you ship it yourself:

• You must pay for shipping.
• You must use a trackable service.
• If the package is lost, Diesel is not responsible.

For more tips on handling retail returns, check our guide on the Bealls return policy.

Refund Methods & Processing Time

Once you drop off your package, it takes time for the money to appear in your account.

Refund Method

Diesel processes refunds to your original payment method.

• Credit/Debit Card: Funds go back to the card used.
• PayPal: Funds are credited to your PayPal account.
• Gift Cards: You will receive a new store credit or gift card balance.

Processing Time

The total time to get your money back usually takes between 7 to 15 business days.

1. Transit: Shipping the item back to the warehouse takes 3–5 days.
2. Inspection: The warehouse inspects the item (1–3 days).
3. Bank Processing: Once Diesel approves the refund, your bank may take another 5–10 business days to post the credit to your account.

If you haven't received a confirmation email within 15 days, contact customer support.

Exchange Policy

Diesel offers a limited exchange policy for online orders.

• Eligibility: You can exchange an item for a different size or color of the same model.
• Restrictions: You cannot exchange an item for a completely different product (e.g., swapping jeans for a jacket). If you want a different item, return the original for a refund and place a new order.
• Stock Issues: If the size you want is out of stock by the time your return arrives, Diesel will automatically cancel the exchange and issue a full refund instead.

Non-returnable or Restricted Items

Not everything bought at Diesel can be returned. To avoid a rejected return, ensure your item is not on this list.

• Underwear: Boxer shorts, briefs, and any intimate apparel are non-returnable for hygiene reasons.
• Final Sale: Items marked "Final Sale" at checkout cannot be returned or exchanged.
• Altered Items: If you had jeans hemmed or tailored (even by Diesel), they are yours to keep.
• Damaged Items: If you damaged the item (stains, rips, or wear), it will be rejected.
• Missing Tags: Items without the identification label or security tag attached are considered used.

Comparing policies? See how other fashion platforms handle used items in our Depop return policy guide.

Fees, Deductions & Exceptions

While Diesel strives to be customer-friendly, there are costs you should be aware of.

• Return Shipping:
  • Canada & Hungary: Returns are typically free using the provided label.
  • United States: Return shipping is generally covered if you use their label, but always double-check the terms on your return form. If you choose your own carrier, you pay the full cost.
• Restocking Fee:
  • Standard: Usually, there is no restocking fee for items returned in new condition.
  • Ireland Exception: If an item is returned in worn condition (which usually results in rejection), Diesel Ireland explicitly reserves the right to charge a 50% restocking fee or return the item to you.
• Original Shipping: The shipping cost you paid to get the item delivered is non-refundable unless the return is due to a Diesel error (e.g., they sent the wrong item).

Holiday & Extended Return Policies

During the winter shopping season, Diesel typically offers a holiday return policy to make gifting easier.

• Extended Window: For items purchased between November 1st and December 24th, the return window is usually extended until early January (often January 10th).
• Terms: This extension often applies to exchanges or store credit. Full refunds may still be bound to the standard 30-day limit depending on the year's specific policy.
• Note: Always check the banner on the Diesel website in November for the exact dates for the current year.

Customer Support & Contact Information

If you have trouble printing a label or your refund is delayed, reach out to Diesel directly.

• Live Chat: Available on the official Diesel return policy page during business hours.
• Email: Use the "Contact Us" form on their website.
• Phone: Phone numbers vary by region; check the footer of your country’s Diesel website.
• Hours: Typically Monday through Friday, 9:00 AM – 6:00 PM (local time).

FAQ: Diesel Return Policy

Here are the most common questions shoppers ask about returning Diesel products.

Can I return items to Diesel without a receipt?

For online orders, you do not need a paper receipt; your order number and email address are sufficient to look up the transaction. For in-store returns, a receipt is highly recommended. Without it, the store may only offer an exchange at the current selling price, or they may refuse the return entirely.

How long does a refund from Diesel take?

It typically takes roughly 7 to 15 business days from the day you mail the package. This includes shipping time to the warehouse, inspection time, and the time your bank takes to process the funds.

Can I return online orders in-store at Diesel?

In many regions, yes. You can return online purchases to official Diesel Retail Stores (not outlet stores or department stores). Bring your order confirmation email and the item in its original packaging.

What items are non-returnable at Diesel?

Underwear (boxer shorts, briefs), swimwear (if the hygiene strip is removed), personalized items, and any products marked as "Final Sale" cannot be returned.

Does Diesel charge a restocking fee?

Generally, no. However, in specific regions like Ireland, Diesel reserves the right to charge a 50% restocking fee if an item is returned in worn or damaged condition rather than rejecting it outright.

How do I return a damaged or wrong item?

If you received a defective item or the wrong size, contact customer support immediately (within 48 hours of delivery). Do not just initiate a standard return. They will provide a specific process to ensure you are not charged for shipping and get a full refund including original shipping costs.

Can I return a gift to Diesel?

Yes, but if you return a gift via mail using the standard label, the refund will go to the original purchaser's payment method. To get store credit instead, it is best to visit a Diesel store in person with the gift receipt.

Is the return shipping free?

In many countries like Canada and Hungary, return shipping is free when using the prepaid label. In other regions, check the return portal instructions. If you choose not to use Diesel's prepaid label, you are responsible for the shipping cost.

Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Diesel website or with your local store. Information verified November 2025.

Found this helpful? Bookmark this page for the latest Diesel return policy updates and check our other guides before your next purchase.