Hockey Monkey Return Policy: Your Complete 2026 Guide
When you buy expensive sports equipment, getting the right fit is everything. Whether you ordered a pair of skates that pinch your toes, a stick with the wrong curve, or goalie pads that just don't feel right, you are likely looking for clear answers on how to send them back.
Understanding the Hockey Monkey return policy is essential before you hit the ice. Returning sports gear can be tricky, especially with hygiene rules and bulky items. This guide covers everything you need to know about the Hockey Monkey return rules for 2026. We will walk you through their standard time limits, specific eligibility requirements, exactly how to mail back your products, and what items are strictly excluded from refunds.
Take a deep breath. We have designed this guide to help you navigate your return or exchange smoothly, quickly, and without the stress. Please note that this information is based on the latest available policy and may change over time (verified 2026).
1. Overview of Hockey Monkey Return Policy
At a glance, Hockey Monkey offers a pretty standard return window for the sporting goods industry, provided the gear has not been used or altered. Here is a quick breakdown to help you understand the basics before we dive into the details.
Hockey Monkey Return Policy Overview
| Topic | Details |
|---|---|
| Return Window | 30 days from purchase date (in-store) or delivery date (online) |
| Eligible Items | Must be in new, unused, resellable condition with tags and packaging |
| Return Methods | In-store at any retail location or mail-in for online orders |
| Refund Methods | Original payment method or store credit (for gifts/no receipt) |
| Non-returnable Items | Sharpened skates, jocks, mouthguards, custom orders, used equipment |
| Fees | Customer pays return shipping; no standard restocking fee mentioned |
2. Return Window & Eligibility
To ensure your return is accepted, you must meet Hockey Monkey’s timeline and condition requirements.
The 30-Day Limit
The standard return window for Hockey Monkey is 30 days.
- If you bought in-store: You have 30 days from the date printed on your receipt.
- If you bought online: You have 30 days from the date the item was delivered to your address.
Eligibility Requirements: "New and Unused"
Because this is sports equipment, the condition of the item is strictly enforced. You cannot practice in the gear and then return it. To be eligible for a return, your items must meet these criteria:
- Brand New Condition: The item must be completely unused and in resellable condition.
- Original Packaging: The item must be inside its original box or plastic wrapping.
- Original Tags: All manufacturer tags must still be attached to the product.
- Proof of Purchase: You must provide your original receipt or order confirmation email.
Pro Tip for Skates: Do not sharpen your skates until you are 100% sure you are keeping them. Once blades are sharpened, they are considered used and cannot be returned!
3. How to Return Items to Hockey Monkey
Depending on how you made your purchase, you have a couple of options for returning your gear.
In-Store Returns
If you live near a physical location, an in-store return is the fastest and easiest way to handle your return or exchange. Similar to the ALS Sporting Goods return policy, returning an item in person allows you to get immediate assistance.
- Gather your unused item, all original packaging, and tags.
- Locate your original paper receipt or digital order confirmation.
- Bring everything to the customer service counter at any Hockey Monkey retail location.
- Speak with a staff member to process your refund or find an alternative size for an exchange.
Online / Mail-In Returns
If you ordered online and do not live near a store, you will need to process an online return through the mail. Keep in mind that Hockey Monkey does not require a specific RMA (Return Merchandise Authorization) number, but you must use their official return form.
- Locate your packing slip or receipt: Find your order number from your email confirmation.
- Print the Return Form: Go to the official Hockey Monkey Return Policy page and print out their return form.
- Fill out the form: Clearly write down your order number, contact information, the item you are returning, and whether you want a refund or exchange.
- Pack your item securely: Place the unused item (with tags) back into its original packaging. Put it inside a sturdy shipping box. Include the completed return form inside the box.
- Ship your package: Because you are responsible for the return costs, you can choose any shipping carrier (USPS, UPS, FedEx). It is highly recommended that you use a trackable shipping method.
-
Mail it to the following address:
HockeyMonkey.com Returns
1963 McGaw Ave
Irvine, CA 92614
[Insert Image Prompt Here]
4. Refund Methods & Processing Time
Once you have returned your item, you are likely wondering when you will get your money back.
How You Are Refunded
Your refund method will depend on how you paid and whether you have your receipt.
- With Proof of Purchase: By default, Hockey Monkey will credit the refund back to your original method of payment (e.g., the credit card or PayPal account used for the purchase).
- Without Proof of Purchase or Gifts: If you are returning a gift or have lost your receipt, you will typically be issued store credit for the item's current selling price.
Refund Timelines
The processing time for mail-in returns is generally quite fast once the warehouse actually receives your package.
- Warehouse Processing: It takes roughly 3 to 5 business days for the Hockey Monkey staff to inspect your returned item and process the refund.
- Bank Processing: After Hockey Monkey issues the refund, it can take an additional 7 to 10 business days for your bank or credit card company to post the funds to your account.
5. Exchange Policy
Getting the wrong size is the main reason shoppers return hockey gear. Fortunately, Hockey Monkey’s exchange policy is very straightforward.
- In-Store Exchanges: Just bring your eligible item to your local store. If they have the right size or color in stock, you can swap it right there on the spot.
- Mail-In Exchanges: If you mail an item back for an exchange, Hockey Monkey will ship the replacement item back to you free of charge (this free shipping offer applies to the continental United States only). You still have to pay to get the original item back to their warehouse, however.
If you are accustomed to buying technical or specialized sports equipment, you might know that exchange rules can vary widely. For instance, the Trek return policy handles large gear exchanges quite differently than standard clothing retailers. Hockey Monkey's offer to cover the outbound shipping on a replacement is a helpful perk.
6. Non-returnable or Restricted Items
This is arguably the most important section to read. Not everything at Hockey Monkey can be sent back. Because of safety and hygiene reasons, many non-returnable items are strictly enforced.
You cannot return the following items to Hockey Monkey:
- Used or Worn Items: Any equipment showing sweat, scuffs, wear, or use.
- Missing Packaging: Items that have had their original tags removed or original boxes destroyed.
- Sharpened Skates: Once a skate blade touches a sharpener, it is yours permanently (unless it has a manufacturer defect).
- Hygiene and Protective Gear: For sanitary reasons, you cannot return mouthguards, athletic supporters (jocks/jills), or specialized undergarments.
- Custom/Team Orders: Personalized jerseys or gear customized specifically for you.
- Clearance Items: Items with a price ending in $.97 or $.98 are considered Final Sale.
- Gift Cards: Standard retail rules apply; gift cards are non-refundable.
7. Fees, Deductions & Exceptions
Nobody likes hidden fees, so it is important to understand the financial side of your return.
- Return Shipping Costs: If you are returning an item simply because you changed your mind or it didn't fit (buyer's remorse), you must pay the return shipping cost yourself. Hockey Monkey does not issue free prepaid return labels for general returns.
- Restocking Fees: Fortunately, Hockey Monkey does not mention a standard restocking fee in their general return policy for standard eligible items. You should receive the full purchase price of the product back.
- Exceptions for Store Error: If Hockey Monkey made a mistake-such as sending you the wrong item, or if the item arrived damaged or defective-they will wave the shipping fees. In these specific cases, you should contact customer service first, and they will provide you with a prepaid return shipping label.
8. Holiday & Extended Return Policies
During the winter holidays, many retailers stretch their return windows to accommodate gift-giving. A flexible holiday return policy is a huge relief when buying gifts early in November.
However, Hockey Monkey's official standard policy page does not permanently detail a prolonged holiday window. Much like checking the detailed rules in the Evike return policy during peak seasons, you need to check the Hockey Monkey website closer to November and December. They generally announce any seasonal extensions dynamically on their homepage or checkout pages. If you are buying a holiday gift, always verify with customer service if the 30-day window has been extended to January.
9. Customer Support & Contact Information
If your item arrived damaged, if you are unsure whether your worn item qualifies for a warranty claim, or if you simply need help with the return form, customer support is your best resource.
Hockey Monkey Contact Info:
- Phone: Call 1-888-289-5617
- Email: info@hockeymonkey.com
- Live Chat: Available directly on their website (look for the chat bubble icon).
Customer Service Hours (PST):
- Monday – Friday: 7:00 AM – 5:00 PM
- Saturday: 9:00 AM – 1:00 PM
- Sunday: Closed
Helpful Tip: Before you call or email, have your order number ready. Because they can get really busy during the core hockey season (fall/winter), using the Live Chat feature is often the fastest way to get an answer.
10. Common Hockey Monkey Return Questions (FAQ)
Can I return sharpened skates?
No. Once skates have been sharpened, they are considered modified and used. They cannot be returned for a refund or exchange unless there is a verifiable manufacturer defect that falls under a warranty claim.
What if I lost my receipt or don't have proof of purchase?
Hockey Monkey accepts no-receipt returns on a case-by-case basis. If your unused item is approved for a return but you cannot provide an order number or receipt, you will likely be issued store credit for the item’s current selling price, rather than a cash refund.
Does Hockey Monkey charge a restocking fee?
There is no standard restocking fee mentioned in their general policy for standard, eligible items returned within 30 days. However, you are responsible for covering the cost of shipping the item back to their warehouse.
How do I return a damaged or wrong item?
Do not mail it back using the standard method just yet! If Hockey Monkey sent the wrong item or it arrived damaged, contact Customer Support immediately. They will issue a prepaid return shipping label so you do not have to pay out of pocket for their mistake.
Can I return an item I bought on sale or clearance?
Regular sale items are usually fine to return. However, items specifically marked as "Clearance" (which Hockey Monkey defines as prices ending in $.97 or $.98) are considered Final Sale and are strictly non-returnable.
How do I return a gift to Hockey Monkey?
If you have the original gift receipt or order number, you can arrange a return or exchange. If you want to keep the original purchaser's information private or don't have the receipt, you can arrange a return through customer service for store credit.
Can I return online orders in-store at Hockey Monkey?
Yes, you can bring an item purchased online at HockeyMonkey.com to any physical Hockey Monkey retail location. Just make sure you bring your digital order confirmation and that the item is within the 30-day window.
What items are strictly non-returnable at Hockey Monkey?
Beyond sharpened skates, you cannot return customized team jerseys/gear, used equipment showing any wear, gift cards, clearance items (ending in .97 or .98), or hygienic and personal protective gear like mouthguards and athletic supporters (jocks/jills).
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Hockey Monkey website or with your local store. Information verified April 2026.
Found this helpful? Bookmark this page for the latest Hockey Monkey return policy updates and check our other detailed guides on TheReturnGuide.com before your next sports equipment purchase.
