Kendra Scott Return Policy: The Complete Guide & Step-by-Step Instructions
Returning jewelry can sometimes feel stressful. Whether a necklace was the wrong length, a gift was not quite your style, or you changed your mind about a gemstone color, understanding the store's rules helps you avoid unwanted surprises. Shoppers looking up the Kendra Scott return policy usually want to know how many days they have, whether they will be charged return fees, and how to handle custom pieces or special birthday discounts.
The Kendra Scott return policy gives customers a clear 30-day window to return unworn items for a full refund. While returning items to a local store is completely free, mailing items back through the online returns portal comes with a small shipping fee.
This guide breaks down everything you need to know about Kendra Scott returns in 2026. You will learn about standard return windows, condition requirements, how to return items in-store or by mail, how gift returns work, and which items are final sale.
Quick Summary: Under the official Kendra Scott return policy, you have 30 days from purchase (in-store) or delivery (online) to return eligible, unworn jewelry in its original yellow box and pouch. In-store returns are free with instant refunds. Mail-in returns via the online portal incur a $4.95 return shipping fee deducted from your refund. Custom Color Bar™ jewelry, engraved pieces, and yellow-sticker clearance markdowns are final sale.
Overview of the Kendra Scott Return Policy
Kendra Scott makes it easy to return or exchange most retail items. You can choose between visiting a standalone boutique or shipping your items back using a prepaid postal label. To get a full refund to your original payment method, items must be in brand-new condition with all original packaging included.
Here is a quick snapshot of how returns work at Kendra Scott:
| Policy Feature | In-Store Purchases & Returns | Online Orders (Mail-In) | Gift Returns |
|---|---|---|---|
| Return Window | 30 days from purchase date | 30 days from delivery date | 30 days |
| Return Shipping Fee | $0 (Free) | $4.95 (Deducted from refund) | Free in-store |
| Refund Method | Original payment method | Original payment method | Store credit / Gift card |
| Receipt Required? | Yes (Receipt or KS Account) | Order # & Shipping Zip | Gift receipt or Order # |
| Packaging Needed? | Yellow box & velvet pouch | Yellow box & velvet pouch | Original packaging |
| Color Bar™ Returnable? | No (Final Sale) | No (Final Sale) | No (Final Sale) |
Return Window & Eligibility Requirements
Understanding your timeline is the most important step in getting your money back. Kendra Scott calculates return timelines differently depending on whether you bought your jewelry at a physical register or ordered it on the web.
Kendra Scott Return Eligibility Check
│
┌──────────────────────────┴──────────────────────────┐
▼ ▼
Eligible for Refund Non-Returnable (Final Sale)
• Full-price fashion & fine jewelry • Color Bar™ custom creations
• Unworn with pouch & yellow box • Engraved or monogrammed items
• Within 30 days of purchase/delivery • Yellow-sticker clearance (50%+ off)
• Valid proof of purchase provided • Physical & digital gift cards
Standard Return Window
The standard return window is 30 calendar days. For items bought in a store, your 30-day clock begins on the transaction date printed on your paper or digital receipt.
Online vs. In-Store Return Windows
- Online Orders: Your 30 days starts on the day your package is delivered to your shipping address. This gives you plenty of time to try on the piece at home.
- In-Store Purchases: The 30 days starts immediately on the day you complete your purchase at the register.
Item Condition and Packaging Rules
Kendra Scott maintains strict quality standards because returned jewelry is placed back into inventory. To qualify for a full refund or exchange:
- Unworn Condition: Jewelry must be free of scratches, scuffs, makeup stains, perfume scents, or tarnishing.
- Original Packaging: You must include the signature Kendra Scott yellow box, velvet storage pouch, and attached product tags.
- Proof of Purchase: You need an original store receipt, a gift receipt, an order confirmation email, or a packing slip.
If an item shows signs of wear or is missing its yellow box and pouch, the store associate or warehouse team may decline your return or issue a partial store credit.
How to Return Items to Kendra Scott
Returning your jewelry is straightforward. You can return items in person at a standalone Kendra Scott retail store or ship them back through the mail.
Kendra Scott Return Flow
│
┌───────────────────────┴───────────────────────┐
▼ ▼
In-Store Return Online Mail-In
• Standalone retail store • Access online portal
• Bring receipt + packaging • Print prepaid label ($4.95 fee)
• Immediate refund ($0 fee) • Drop off at carrier (USPS/UPS)
• 5–10 business days processing
Option 1: In-Store Returns (Fastest & Free)
Returning your item to a standalone retail store is the best choice if you live near one. It is completely free, and you get your money back right away.
- Locate a Store: Find your nearest standalone Kendra Scott store. Note: You cannot return website orders to third-party department stores like Nordstrom, Dillard's, or Bloomingdale's.
- Pack Your Items: Place the unworn jewelry securely inside its original yellow box and velvet pouch.
- Bring Your Receipt: Bring your store receipt, packing slip, or digital order confirmation on your smartphone.
- Complete the Return: An associate will inspect the jewelry and immediately issue an in-store return refund to your original payment method or provide store credit.
Option 2: Online Returns by Mail
If you do not live near a store, you can send your order back by mail through the Kendra Scott online returns portal.
- Visit the Portal: Go to the official Kendra Scott website and open the Returns Portal.
- Enter Order Info: Type in your 9-digit Order Number and your Shipping Zip Code.
- Select Items: Choose the jewelry you want to send back and select a reason for the return.
- Print Your Label: Generate and print the prepaid mailing label.
- Pack the Parcel: Place the jewelry inside its original velvet pouch and yellow box. Put the box inside a padded envelope or shipping carton to prevent damage in transit.
- Ship the Package: Attach the prepaid label to the outside of the box and drop it off at the postal carrier listed on the label (USPS or UPS). Keep your tracking receipt.
Packing Checklist Before You Ship
Before dropping your package in the mail, make sure you have checked off every item:
- [ ] Jewelry is clean, unworn, and undamaged
- [ ] Original velvet travel pouch is included
- [ ] Signature yellow gift box is included
- [ ] Order packing slip or return paperwork is inside the box
- [ ] Prepaid shipping label is clearly visible on the outside
Refund Methods & Processing Time
Once your return is received and inspected, Kendra Scott processes your refund based on how you originally paid.
Refund Processing Timeline
┌──────────────────────────────────────────────────────────────┐
│ 1. Package Arrives at Warehouse │
│ (Takes 3–5 business days transit) │
├──────────────────────────────────────────────────────────────┤
│ 2. Inspection & Processing Time │
│ (Takes 5–10 business days) │
├──────────────────────────────────────────────────────────────┤
│ 3. Bank / Credit Card Posting │
│ (Takes 3–5 business days) │
└──────────────────────────────────────────────────────────────┘
Refund Method Options
- Original Payment: If returned within 30 days with a valid receipt, your refund goes directly back to your credit card, debit card, or third-party payment account (such as PayPal, Apple Pay, Klarna, or Afterpay).
- Store Credit: If you return an item with a gift receipt or complete an approved return outside the standard rules, you will receive a Kendra Scott gift card or e-gift certificate.
- Gift Cards: Purchases made with a Kendra Scott gift card will be refunded back as a new digital or physical gift card balance.
Processing Time
For mail-in returns, the warehouse processing time is typically 5 to 10 business days after the package arrives. After the warehouse approves the return, your bank or credit card company may take an additional 3 to 5 business days to post the money to your account statement. In-store returns are processed immediately at the register.
Kendra Scott Exchange Policy
If you love your jewelry but need a different chain length, metal finish, or stone color, you can take advantage of the Kendra Scott exchange policy.
- In-Store Exchanges: Visiting a physical boutique is the easiest way to exchange a piece. An associate can help you find an alternative style or stone variation right away without waiting for shipping.
- Online Exchanges: You can initiate an exchange for select eligible items directly through the online returns portal. Simply select the exchange option instead of a standard refund when submitting your request.
- Exchange Window: Exchanges must be requested within the standard 30-day window from the original purchase or delivery date.
If you are comparing jewelry policies from similar brands, check out our guides to the Pandora Return Policy, James Avery Return Policy, and Mejuri Return Policy.
Non-Returnable & Final Sale Items
Not every item at Kendra Scott can be returned. The company has strict exclusions on customized pieces, heavily discounted items, and promotional merchandise.
The following non-returnable items are considered Final Sale:
- Color Bar™ Custom Jewelry: Any personalized piece designed using the in-store or online Color Bar™ cannot be returned or exchanged.
- Engraved & Monogrammed Pieces: Any necklace, ring, or bracelet customized with personal initials or text is permanent.
- Yellow-Sticker Clearance Items: Items marked with a yellow sale sticker or listed online as "Final Sale" (typically discounted at 50% or more) cannot be returned.
- Gift Cards: Physical plastic cards and digital e-gift cards cannot be returned or redeemed for cash.
- Giveback & Promotional Gifts: Free gifts with purchase (GWP) and charitable Giveback campaign pieces are non-refundable.
Defective Item Exception: If a custom Color Bar™ or engraved piece arrives damaged or has a manufacturing defect, Kendra Scott will repair or replace it under their product warranty. Contact customer care within 30 days to report any defects.
Fees, Deductions & Exceptions
Before sending an item back, make sure you understand the potential fees and special rules that apply to discounts.
Return Shipping Fees vs. In-Store Returns
- Mail-In Returns: A $4.95 return shipping fee is subtracted from your total refund amount when you use the prepaid label generated by the online portal.
- In-Store Returns: In-store returns are 100% Free ($0 fee).
- Restocking Fees: Kendra Scott charges no restocking fee ($0) on any return.
Pro-Tip to Save $4.95: Avoid the mail-in shipping deduction by taking your online order to a local Kendra Scott store. The store associate can process the return for free and issue your refund immediately.
The Kendra Scott Birthday Discount Return Rule
Kendra Scott offers a popular birthday discount (50% off one fashion jewelry item or 25% off fine/sterling jewelry during your birthday month).
- Can you return birthday discount items? Yes. Items bought with your birthday discount follow the standard 30-day return policy as long as they were not marked "Final Sale" at checkout.
- How is the refund calculated? Your refund or store credit will equal the exact discounted price you paid, not the original full retail price.
- Can you reuse the discount? Birthday discount codes are generally one-time use per year. If you return the item for a refund, the discount code may not automatically reset.
Price Adjustment Policy
Kendra Scott provides a one-time price adjustment if a full-price item you bought goes on sale within 7 days of your purchase date. You must present your original receipt. Price adjustments do not apply to temporary flash sales, holiday promotions, or items already bought on clearance.
Kendra Scott Gift Returns & Returns Without a Receipt
Returning a gift or finding yourself without a paper receipt does not have to be difficult.
Gift & No-Receipt Scenarios
│
┌───────────────────────┴───────────────────────┐
▼ ▼
Gift Return No-Receipt Return
• Gift receipt or Order # • Associate looks up account/email
• Refund issued as store credit • Without proof: lowest historical price
• Purchaser is not notified • Issued as Kendra Scott store credit
Returning a Gift
- With a Gift Receipt: If you bring a gift receipt or online order number to a store, you will receive the full purchase amount on a Kendra Scott merchandise credit card or e-gift card. The person who bought the gift will not be notified.
- Without a Gift Receipt: If you received a Kendra Scott piece as a gift but have no receipt, take it to a standalone store. Store associates can evaluate the piece. If approved, you will receive store credit for the item’s lowest recent selling price.
No-Receipt Returns
If you lost your receipt for an item you bought yourself, associates can often search for your purchase history using your Kendra Scott loyalty account, email address, or credit card number. For unverified no-receipt returns, approval is at the store manager's discretion, and any issued credit will match the item's lowest historical selling price.
Kendra Scott Holiday Return Policy
To make holiday shopping easier, Kendra Scott offers an extended holiday return policy each winter.
- Eligible Purchases: Orders placed between October 1 and December 24, 2026.
- Extended Deadline: You have until January 31, 2027, to return or exchange eligible holiday purchases.
- Standard Rules Apply: Items must still be unworn, in original condition, and include the signature yellow box and velvet pouch. Custom Color Bar™ and final sale clearance items remain non-returnable.
Customer Support & Contact Information
If you have questions about your order, need help generating a return label, or received a damaged item, reach out to the customer support team:
- Toll-Free Phone: 1-866-677-7023
- Email Support: service@kendrascott.com
- Live Chat: Available on the bottom right corner of the official Kendra Scott website
- Customer Service Hours (Central Time):
- Monday – Friday: 8:00 AM – 8:00 PM CT
- Saturday – Sunday: 8:00 AM – 5:00 PM CT
Helpful Tip: Have your 9-digit order number and billing zip code ready before calling or starting a chat to speed up your service.
Frequently Asked Questions
Can I return Kendra Scott jewelry without a receipt?
Yes, but options may be limited. If you do not have a receipt, a store associate can try looking up your transaction using your Kendra Scott account or email. If the purchase cannot be verified, any approved no-receipt returns will be issued as store credit for the item's lowest historical selling price.
How much does it cost to return Kendra Scott by mail?
Kendra Scott deducts a $4.95 return shipping fee from your refund when you use their prepaid online mailing label. However, returns made in person at a standalone Kendra Scott retail boutique are completely free.
How long does a Kendra Scott refund take to process?
An online return takes 5 to 10 business days to process once it arrives at the warehouse. After processing, your bank may take an additional 3 to 5 business days to credit your account. In-store returns are refunded to your original payment method immediately.
Can I return items purchased with the Kendra Scott birthday discount?
Yes. Pieces purchased with your 50% birthday discount can be returned or exchanged within the standard 30-day window, provided the piece is unworn and was not marked final sale. Your refund will reflect the discounted price you paid.
Are Kendra Scott Color Bar™ items returnable?
No. All customized jewelry designed at the Color Bar™ (in-store or online) is final sale and cannot be returned or exchanged unless there is a verifiable manufacturing defect.
What should I do if my Kendra Scott jewelry arrives damaged?
If your item arrives broken or defective, contact customer service at 1-866-677-7023 within 30 days. They will provide a free prepaid shipping label and send you a complimentary replacement or repair.
Can I return Kendra Scott items bought at Nordstrom or Dillard's to a Kendra Scott store?
No. Kendra Scott products purchased through third-party department stores or independent boutiques must be returned directly to the specific retailer where they were purchased, following that retailer's return guidelines.
Can I return a gift without the buyer knowing?
Yes. If you have the gift receipt or order number, you can return the item at a Kendra Scott store or through the mail for store credit. The original purchaser will not receive any notification about the return.
Conclusion
The Kendra Scott return policy gives shoppers a fair 30-day window to return unworn jewelry with its original yellow box and velvet pouch. To avoid the $4.95 mail-in return fee and get your money back instantly, take your return to a local Kendra Scott store whenever possible. Keep in mind that custom Color Bar™ creations, engraved items, and yellow-sticker clearance items cannot be returned.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Kendra Scott website or with your local store. Information verified 2026.
Found this helpful? Bookmark this page for the latest Kendra Scott return policy updates and check our other guides before your next purchase.
