l'ange Return Policy (2025 Update)
Buying hair tools and products online can be tricky-sometimes a styling tool isn't quite what you expected, or you simply changed your mind. If you are looking for the l'ange return policy, you likely need to know if you can get your money back and how much it will cost.
This guide covers everything you need to know about the current policy. We will walk you through the return window, which items are final sale (hint: shampoos and accessories), how to handle the shipping fees, and the step-by-step process to get your refund.
Note: This information is based on the latest policy details available as of late 2025.
Overview of l'ange Return Policy
L’ange generally offers a 60-day window for returns on styling tools, but they are strict about the condition of the items. Unlike some retailers, they do not accept returns on liquid hair care products due to hygiene regulations.
| Topic | Details |
|---|---|
| Return Window | 60 days from the delivery date for most eligible items. |
| Condition | Must be unused and in original packaging. |
| Return Method | Mail-in only (Online Return Center). |
| Return Fee | $8.50 deduction for prepaid label (or pay your own carrier). |
| Refund Method | Refund to original payment method. |
| Non-Returnable | Hair care liquids, accessories, brushes, free gifts, final sale items. |
| Processing Time | 2–5 business days after receipt (can take up to 25 days). |
Return Window & Eligibility
To get a full refund, timing and item condition are critical. L’ange requires you to act within a specific timeframe and ensure your items look brand new.
Standard Return Window
The standard return window is 60 days from the date of delivery. This applies to most electrical styling tools (like wands, dryers, and flat irons).
Note: Some older policy documents or specific "L'ange Originals" products may reference a 30-day window. To be safe, it is best to initiate your return as soon as you decide the product isn't right for you.
Eligibility Checklist
For your return to be approved, the item must meet these strict criteria:
- Condition: The item must be unused.
- Packaging: It must be returned in its original packaging.
- Components: All parts and manuals must be included.
- Proof: You must have a valid order number or receipt.
If you return an item that is damaged (and not reported as defective) or missing packaging, your return may be rejected.
How to Return Items to l'ange
Since L’ange is primarily an online retailer, there are no physical store locations for drop-offs. You must complete the process digitally and mail the item back.
Step-by-Step Online Return Process
- Visit the Return Center: Go to the official L’ange website and locate the Return Center link (usually in the footer).
- Look Up Order: Enter your order number and the email address used to place the order.
- Select Items: Choose the items you wish to return and select the reason for the return.
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Choose Shipping Method:
- Prepaid Label: L’ange provides a printable label. An $8.50 fee will be deducted from your refund.
- Self-Ship: You can choose to use your own carrier (UPS, FedEx, USPS) at your own expense.
- Pack & Ship: Place the item (in its original box) securely into a shipping box. Attach the label.
- Drop Off: Take the package to the carrier associated with your label.
- Keep Tracking: Always save your receipt and tracking number until the refund method is confirmed.
Important: Returns sent without a tracking number may be denied if the package is lost.
Refund Methods & Processing Time
Once you mail your return, it travels to the L’ange warehouse for inspection.
- Processing Time: Typically, refunds are processed within 2–5 business days after the warehouse receives and inspects the item. However, some customers have reported longer wait times (up to 25 business days).
- Refund Method: Money is returned to your original form of payment.
- Deductions: The cost of original shipping is non-refundable. If you used the prepaid return label, $8.50 will be deducted from your final refund amount.
Exchange Policy
L’ange does not have a standard, automated exchange policy like some other retailers.
If you want a different color or a different tool, the standard procedure is to return the unwanted item for a refund and place a brand-new order for the correct item. In rare cases, customer support may assist with an exchange, but this is handled on a case-by-case basis.
Non-returnable or Restricted Items
Not everything you buy from L’ange can be returned. Due to health and safety regulations (FDA standards), strict exclusions apply.
You cannot return:
- Hair Care Products: Shampoos, conditioners, sprays, and treatments.
- Liquids: Any product containing liquid.
- Accessories: Brushes, clips, hair ties, or other hair accessories.
- Final Sale Items: Any item marked as "Final Sale" at checkout.
- Free Gifts: Promotional giveaways cannot be returned for cash value.
If you attempt to return these non-returnable items, you will not receive a refund, and the items will not be sent back to you.
Fees, Deductions & Exceptions
It is important to be aware of the costs involved so you aren't surprised by a lower refund amount.
- Return Shipping Fee: $8.50 is deducted if you use the L’ange prepaid label.
- Original Shipping: The shipping cost you paid when you bought the item is never refunded.
- Restocking Fee: While not always applied, L’ange reserves the right to charge a restocking fee if an item is opened, installed, or not in pristine condition (specifically mentioned for L'ange Originals).
- International Returns: Generally, international orders are not accepted for returns. Exceptions are rare and require direct contact with customer support.
Holiday & Extended Return Policies
As of the latest update, L’ange has not published a specific permanent holiday extension policy (e.g., for Christmas or Black Friday). Unless stated otherwise on their homepage during the holiday season, assume the standard 60-day return window applies.
Customer Support & Contact Information
If you have trouble with the Return Center or received a damaged item, you should contact support immediately.
- Online Support: Use the "Contact Us" form or live chat on the L’ange website.
- Email: Check your order confirmation email for direct support links.
- Response Time: Support typically replies to return inquiries within business hours.
Tip: If your item arrived defective, take photos immediately and contact customer support before initiating a standard return to ensure you aren't charged return fees.
Frequently Asked Questions
Can I return items to l'ange without a receipt?
No. You need proof of purchase, such as an order number and the email address used, to access the online Return Center. Gifts can be returned if you have the order details from the purchaser.
How long does a refund from l'ange take?
Once the warehouse receives your return, it usually takes 2–5 business days to process. However, depending on your bank and potential delays, it can sometimes take up to 25 business days for the funds to appear.
Can I return hair care liquids or sprays?
No. All hair care liquids, sprays, and treatments are considered final sale due to hygiene and safety regulations. They cannot be returned.
Does l'ange charge for return shipping?
Yes. If you use their convenient prepaid shipping label, $8.50 will be deducted from your refund. Alternatively, you can pay a carrier directly to ship it back.
What if my item arrived damaged?
If you receive a defective or damaged tool, do not simply return it. Contact customer support immediately with photos of the damage. They may waive fees or send a replacement under warranty.
Can I return an item if I opened the box?
Ideally, items should be unopened. However, if the item is unused and you still have all original packaging, it is generally accepted. If it shows signs of use, it may be rejected or subject to a restocking fee.
Are international returns accepted?
Typically, no. International sales are usually considered final. If there is an extraordinary circumstance (like a defect), you must contact customer service directly.
Does l'ange offer price adjustments?
L’ange generally does not offer price adjustments on previous purchases if an item goes on sale later. You would have to return the item (paying the fee) and rebuy it, which often negates the savings.
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Disclaimer: Return policies may change at any time and can vary by location or product type. Always confirm details on the official l'ange website. Information verified November 2025.
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