Life Uniform Return Policy: 45-Day Refund Guide 2026
Buying medical scrubs and uniforms requires the right fit and feel. But what happens if the size is wrong or the style doesn't match your workplace requirements? If you bought items from Life Uniform (now primarily operating as Uniform Advantage), you generally have a 45-day window to make things right.
This guide explains the Life Uniform return policy in plain English. We break down the return window, how to avoid the return shipping fee, and which items-like embroidered scrubs-you cannot return.
Note: Life Uniform retail stores and online operations have largely transitioned to the Uniform Advantage brand. This guide covers the policies for Uniform Advantage, which applies to Life Uniform purchases.
Life Uniform Return Policy Overview
| Topic | Details |
|---|---|
| Return Window | 45 days from purchase/delivery (Standard items) |
| Holiday Prints | 14 days from delivery (Strict limit) |
| Condition | Unwashed, unworn, tags attached, no embroidery |
| Return Methods | In-Store (Free in 9 states) or Online Portal (Mail-in) |
| Return Fees | Free in-store; $8.99 deducted for prepaid return label |
| Refund Speed | 2β3 business days after warehouse receipt |
| Exchanges | Available with free shipping on the new order |
Return Window & Eligibility
Understanding the timeline is the most important part of getting your money back. The return window depends on what type of item you bought.
Standard 45-Day Policy
For most scrubs, shoes, and accessories, you have 45 days from the date your order was delivered (or purchased in-store) to start a return. The item must be postmarked or returned to a store within this timeframe.
Special 14-Day Rule for Holiday Prints
Be careful with seasonal items. If you buy a scrub top with a specific holiday print (like Christmas, Halloween, or Valentine's Day), the return window is much shorter. You only have 14 days from delivery to return these. Because these designs are seasonal, the store cannot resell them easily after the holiday passes.
Condition Requirements
To qualify for a refund, your items must meet these strict conditions:
- Unwashed and Unworn: If you wash it, you own it.
- Tags Attached: Do not remove tags until you are sure you want to keep the item.
- Original Packaging: Shoes must be in their original box.
- No Embroidery: Personalized items are final sale.
How to Return Items to Life Uniform
You have three main ways to return your items. Choosing the right method can save you money on return shipping fees.
Option 1: In-Store Returns (Free & Fastest)
This is the best option if you live near a store. Returns made in person are free and process immediately.
Where can you return in-store? Uniform Advantage/Life Uniform has physical locations in CA, FL, GA, LA, MN, OH, SC, TN, and WI.
- Locate your nearest store using the store locator.
- Bring the unwashed item with tags attached.
- Provide your Order Number (found in your email or packing slip). You do not always need the physical receipt if you have the order number.
- The refund will be issued to your original payment method.
Option 2: Online Return Portal (Easy but costs $8.99)
If you don't live near a store, the online portal is the standard way to handle returns.
- Go to the Uniform Advantage website and find the "Returns" link at the bottom of the page.
- Log in to your account or enter your Order Number and Zip Code.
- Select the items you want to return and the reason (e.g., wrong size, didn't like).
- Print the prepaid return label.
- Pack your items securely and tape the label to the box.
- Drop the package at the carrier location listed on the label (usually USPS or FedEx).
Important: A fee of $8.99 will be deducted from your total refund to cover the shipping label.
Option 3: Self-Ship (Avoid the $8.99 deduction)
If you have your own shipping method that costs less than $8.99, or if you are returning from outside the U.S., you can mail the package yourself.
- Pack the items with the packing slip included.
- Address the package to: Uniform Advantage Returns 777 Douglas Hill Road, Suite 100 Lithia Springs, GA 30122
- Pay for postage at the post office or shipping center.
- Keep the tracking number. This is your only proof if the package gets lost.
Refund Methods & Processing Time
Once you hand over your package, you naturally want to know when the money will appear in your account.
- Processing Time: It typically takes 2β3 business days for the warehouse to inspect and process your return once it arrives.
- Bank Posting: After the store releases the funds, your bank may take an additional 5β10 business days to post the credit to your statement.
- Refund Method: Refunds always go back to the original payment method. If you paid with a credit card, it goes back to the card. If you used a gift card, you will receive store credit.
Note: Original shipping charges are non-refundable unless the return is due to a store error (like receiving a defective item).
Exchange Policy
Life Uniform allows exchanges, and they offer a nice perk if you choose this option.
If you need a different size or color, you can process an exchange through the online portal. When you do this, the store often provides free shipping on your new exchange order.
How it works:
- Start the return in the portal.
- Select "Exchange" instead of "Refund."
- Shop for the replacement item.
- Use the free shipping link provided in your return confirmation email for the new order.
This is often better than a straight return because you save on the shipping cost for the replacement items.
Non-returnable or Restricted Items
Some items cannot be returned to Life Uniform under any circumstances. Knowing this before you buy is vital to avoid frustration.
| Item Type | Return Status | Why? |
|---|---|---|
| Embroidered Items | Not Returnable | Personalized with names/logos; cannot be resold. |
| Washed/Worn Items | Not Returnable | Hygiene reasons; item is no longer new. |
| Altered Items | Not Returnable | Hemmed pants or modified tops are final sale. |
| Holiday Prints (Late) | Not Returnable | Prints returned after the 14-day window are rejected. |
| International Exchanges | Refund Only | International orders cannot be exchanged, only returned. |
Fees, Deductions & Exceptions
Nobody likes hidden fees. Here is exactly what you might pay during the return process.
- Return Label Fee: $8.99. This is deducted from your refund if you use their printable label.
- Restocking Fee: Generally, Life Uniform does not charge a restocking fee for standard items returned in good condition.
- Original Shipping: The cost you paid to have the order sent to you originally is not refunded.
Exception: If you received a damaged item, a defective product, or the wrong size due to a warehouse error, contact customer support immediately. In these cases, they will usually waive the return shipping fee and refund your original shipping costs.
Holiday & Extended Return Policies
Unlike some retailers that offer extended returns from November through January, Life Uniform maintains its standard policy structure, but with strict limits on seasonal prints.
- Seasonal Prints: As mentioned, holiday-specific prints have a strict 14-day return window.
- January Returns: If you buy standard gifts in December, the 45-day window still applies. This usually gives you until mid-January to return gifts.
- Volume Delays: Returns sent in January may take longer than the standard 2β3 days to process due to the high volume of post-holiday mail.
Customer Support & Contact Information
If you have a problem with your return-like a lost package or a refund that hasn't appeared-you need to contact support.
- Phone/Chat: Check the "Contact Us" page on the Uniform Advantage website for the latest phone number and live chat options.
- Email: Generally available at support@uniformadvantage.com (verify on their site).
- Support Hours: Typically Monday through Friday during standard business hours (EST).
Tip: When contacting support, always have your Order Number ready. This speeds up the process significantly.
Frequently Asked Questions
Can I return items to Life Uniform without a receipt?
For in-store returns, you generally do not need a paper receipt if you have your order number or if the store can look up your purchase using your credit card or phone number. For online returns, your packing slip serves as your receipt.
How long does a refund from Life Uniform take?
Once the warehouse receives your package, it takes about 2β3 business days to process. However, depending on your bank, it may take another 5β10 business days for the funds to actually appear in your account.
Can I return online orders in-store at Life Uniform?
Yes, if you are located near one of their physical stores (in CA, FL, GA, LA, MN, OH, SC, TN, or WI), you can return online orders in person. This is the best way to avoid the $8.99 return shipping fee.
What items are non-returnable at Life Uniform?
You cannot return items that have been embroidered, washed, worn, or altered. Additionally, holiday prints cannot be returned if more than 14 days have passed since delivery.
Does Life Uniform charge a restocking fee?
No, they typically do not charge a restocking fee for standard returns. The only standard deduction is the cost of the return shipping label if you choose to use it.
How do I return a damaged or wrong item?
If the item arrived damaged or it was a mistake on their part, do not just use the portal. Contact customer support first. They should provide a free return label so you aren't charged the $8.99 fee.
Can I return a gift to Life Uniform?
Yes, but you will need the order number from the person who gave you the gift. Refunds will go back to the original purchaser's payment method unless you visit a store and request store credit (policy may vary by location).
Do I have to use the prepaid return label?
No. You can choose to pay for your own postage at the post office. This is a good option if you can ship the item for less than $8.99, but make sure to use a trackable service.
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Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Uniform Advantage website or with your local store. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Life Uniform return policy updates and check our other guides before your next purchase.
