Men's Wearhouse Return Policy: 90-Day Rules, Custom Suits & Rentals
Buying formalwear is a big investment. Whether you are a groom dealing with a sudden change of wedding plans, an online shopper who received the wrong size, or someone whose newly tailored suit just doesn’t look right, you need to know your options. Understanding the Men's Wearhouse return policy can save you from losing money on non-refundable fees or missing strict deadlines.
This comprehensive guide covers everything you need to know about the Men’s Wearhouse refund policy in 2026. We will walk you through the standard 90-day window, the truth about altered garments, how to avoid mail-in fees, and what to do if your custom suit doesn't fit.
Disclaimer: Information in this guide is based on the latest available policy and may change over time (verified April 2026).
Overview of Men's Wearhouse Return Policy
Men’s Wearhouse generally offers a generous, customer-friendly policy, highlighted by their 90-day satisfaction guarantee for most off-the-rack items. However, because formalwear often involves tailoring, bespoke sizing, and event-specific rentals, there are special rules you must follow.
Here is a quick glance at the current policy rules:
| Topic | Details |
|---|---|
| Return Window | 90 days from purchase (in-store) or shipment date (online). |
| Eligible Items | Unworn, unlaundered, undamaged off-the-rack clothing with original tags. |
| Return Methods | In-store (Free), Online/Mail-in ($7 fee for non-members). |
| Refund Methods | Original payment method, store credit, or direct exchange. |
| Non-returnable Items | Custom suits (remake only), tailoring fees, final sale, hygiene items. |
| Fees | No restocking fees. $20/day late fee for tuxedo rentals. |
Return Window & Eligibility
To successfully get your money back, you must meet the correct timeframe and condition requirements.
The 90-Day Standard Window
For standard, off-the-rack clothing, the return window is 90 days.
- In-store purchases: The 90 days start on the date printed on your physical receipt.
- Online purchases: The 90 days begin on the date your items were actually shipped from the warehouse, not the date you clicked "buy."
Condition of Returned Items
Men’s Wearhouse expects garments to be in "original condition." This means items must be unworn, unlaundered, and undamaged. While you can certainly try a suit on at home, you cannot wear it to an event and return it the next day. Staff will inspect items for cologne scents, perspiration, and wear on shoe soles. Keep the original tags attached whenever possible.
The Tailoring Exception (Crucial Detail)
What happens if you buy a suit and have Men’s Wearhouse tailor it? You can usually return the physical suit within 90 days if you hate the fit. However, tailoring and alteration fees are strictly non-refundable. You are paying for the tailor's labor, which cannot be undone.
Instead of returning an altered suit, take advantage of the Men's Wearhouse "Perfect Fit" guarantee. They will usually provide free re-alterations for the life of the garment to ensure it fits you perfectly.
How to Return Items to Men’s Wearhouse
Men’s Wearhouse gives you a few different ways to send back items that didn’t work out. Here is how to handle each method.
In-Store Returns (Best Option)
Taking your items to a local store is the fastest, easiest, and cheapest way to get a refund. You can return any item purchased online or in-store to any Men’s Wearhouse location nationwide.
- Gather your unworn items and your original receipt, gift receipt, or order confirmation email.
- Visit the customer service desk at your local Men’s Wearhouse.
- If you lost your receipt, ask the associate to look up your transaction using your Perfect Fit® account.
- An in-store return is processed immediately, with no shipping fees attached.
Mail-In Returns for Online Orders
If you don't live near a store, you can mail your online purchases back to the warehouse.
How to start an online return:
- Log into your Men’s Wearhouse account and navigate to your Order History.
- Select the specific order and items you want to send back.
- Choose the reason for the return and click to generate a prepaid UPS or USPS shipping label.
- Pack the unworn garments securely, preferably in the original box.
- Attach the printed shipping label to the outside of the package.
- Drop the box off at any authorized UPS or USPS location.
- Track your package and wait for confirmation of your refund.
Pro Tip: Always check the pockets of suit jackets and pants before packing them up to ensure you haven't left personal items behind!
Refund Methods & Processing Time
Knowing how and when you will get your money back can help relieve the stress of returning a high-ticket item like a suit.
How You Get Paid
Your refund method will default to the original form of payment. If you paid with a Visa credit card, the funds go back to that specific Visa. If you used PayPal for an online order, the money will be credited to your PayPal balance.
If you are returning a gift using a gift receipt, Men's Wearhouse will issue your refund on a physical store gift card, or allow you to do an even exchange.
Expected Processing Times
- In-Store Returns: Your refund is triggered instantly at the register. However, it can still take 3 to 5 business days for your bank or credit card company to post the funds to your account.
- Mail-In Returns: Because the warehouse must receive and inspect the garments, mail-in returns take longer. The typical processing time is 7 to 10 business days after the package is delivered to their facility.
Exchange Policy
If you love the style of a shirt or suit jacket but simply need a different size or color, the Men's Wearhouse exchange policy has you covered.
You have 90 days to swap out an off-the-rack item. The absolute best way to do this is in-store. An associate can measure you on the spot, ensure the new size is in stock, and guarantee the replacement fits perfectly before you leave.
If you are exchanging an item online, Men’s Wearhouse technically processes it as a return and a new purchase. It is often faster to simply return your original item for a refund and place a brand new online order for the correct size simultaneously.
Non-returnable or Restricted Items
While Men’s Wearhouse is flexible, certain categories fall under a strict "Final Sale" rule. These non-returnable items include:
- Custom Suits and Bespoke Clothing: Because custom suits, sport coats, and shirts are manufactured to your exact body measurements, they cannot be resold. Custom items are considered Final Sale. If a custom suit does not fit, Men's Wearhouse will generally offer a free remake or professional alterations to fix the issue, rather than a refund.
- Tailoring and Alteration Fees: As mentioned above, the cost of labor to hem pants or take in a jacket is never refundable.
- Final Sale Clearance Items: Any heavily discounted items marked "Final Sale" at the time of purchase.
- Personalized Goods: Items that have been monogrammed or specially engraved.
- Hygiene Items: Opened packages of underwear or socks cannot be returned for health and safety reasons.
- Gift Cards: Non-refundable and cannot be exchanged for cash unless required by state law.
Fees, Deductions & Exceptions
Nobody likes hidden fees. Fortunately, Men’s Wearhouse is fairly transparent, but there are a few charges you must watch out for.
Restocking Fees
Good news: Men’s Wearhouse does not charge a restocking fee for standard apparel returns. You will get the full purchase price of the garment back.
Return Shipping Charges
If you mail an item back using their prepaid shipping label, a $7.00 return shipping fee will be deducted from your final refund amount.
How to avoid the $7 fee: You can easily waive this fee by joining the Perfect Fit® rewards program before you make your purchase. It is completely free to join, and one of the best perks is free return shipping on all online orders.
Tuxedo Rental Late Fees
Renting a tuxedo for a wedding or prom comes with its own strict timeline. Rentals must typically be returned the day after your event. If you fail to bring the rental back on time, you will be hit with a $20 per day late fee.
Holiday & Extended Return Policies
If you are buying a gift during the winter holidays, you don't have to worry about the standard 90-day clock running out too fast.
Under the Men's Wearhouse holiday return policy, the window is generously extended. Items purchased between November 1st and December 24th can be returned or exchanged all the way through January 31st of the following year. This gives gift recipients plenty of time after the holiday rush to visit a store and swap out a sweater or dress shirt for the right size.
Customer Support & Contact Information
If your return is complicated, or if you received a defective item in the mail, it is best to contact customer support before taking action.
- Phone Support: Call 1-877-986-9669. Have your Order Number or Perfect Fit® ID ready so the representative can pull up your account quickly.
- Live Chat: Available on the official Men's Wearhouse website.
-
Support Hours (EST):
- Monday – Friday: 9:00 AM – 8:00 PM
- Saturday: 10:00 AM – 8:00 PM
- Sunday: 11:00 AM – 8:00 PM
Frequently Asked Questions
Can I return items to Men’s Wearhouse without a receipt?
Yes, but with limitations. If you are a Perfect Fit® member, the store can usually look up your transaction history. For true no-receipt returns, you will typically only be offered store credit at the item's current lowest selling price.
Does Men's Wearhouse refund tailoring costs?
No. If you have a suit tailored, the labor cost for those alterations is non-refundable, even if you decide to return the suit itself within the 90-day window.
How long does a refund from Men’s Wearhouse take?
If you return items in-store, the refund is processed immediately, though it takes 3 to 5 days to appear on your bank statement. Mail-in returns take about 7 to 10 business days to process once the warehouse receives your package.
Can I return a custom suit to Men’s Wearhouse?
Generally, no. Custom clothing is made to your specific measurements and is considered Final Sale. However, if the fit is wrong, Men's Wearhouse will usually remake or alter the custom garment at no extra charge to ensure you are satisfied.
Can I return an online order in-store at Men’s Wearhouse?
Yes! Returning online purchases to a physical location is highly recommended because it is free and allows you to avoid the $7.00 return shipping fee.
What is the late fee for Men's Wearhouse tuxedo rentals?
If you do not return your rented tuxedo by the date specified in your rental agreement (usually the day after your event), you will be charged a late fee of $20 per day.
Can I return shoes if I've worn them once?
Shoes can only be returned if they are in unworn condition. If the soles or leather show visible "street wear" or scuffs, the return will likely be denied unless the shoes have a manufacturing defect.
Does Men’s Wearhouse offer price adjustments?
Yes. If you buy an item and it goes on sale within 14 days of your purchase, you can bring your original receipt into a store to request a one-time price adjustment for the difference.
Related Retail Return Policies
If you are doing more shopping, it always pays to know the rules before you buy. If you are picking up discount fashion, review the Ross Dress for Less return policy. Shopping for creative supplies for a DIY wedding project? Read our Dick Blick return policy guide. Or, if you need gear for the golf course, check out the Malbon return policy.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Men's Wearhouse website or with your local store. Information verified April 2026.
Found this helpful? Bookmark this page for the latest Men's Wearhouse return policy updates and check our other guides before your next purchase.
