Nectar Return Policy (2025 Update)
Buying a mattress online can feel risky. What if it’s too soft, too firm, or just doesn't feel right after a few weeks? Fortunately, the Nectar return policy is designed to remove that stress, offering one of the longest home trials in the industry.
However, there are specific rules you must follow-like the mandatory "break-in" period-to ensure you get your money back. This guide covers everything you need to know about Nectar’s 365-night trial, eligibility requirements, refund methods, and exactly how to schedule a free pickup.
Note: This information is based on the latest policy updates verified for 2025.
Nectar Return Policy Overview
Nectar is famous for its "Forever Warranty" and lengthy trial period. Below is a quick summary of how the return process works.
| Topic | Details |
|---|---|
| Return Window | 365 days from the delivery date. |
| Break-In Period | You must keep the mattress for at least 30 days before returning. |
| Return Shipping | Free. Nectar arranges for pickup or donation. |
| Refund Method | Refund to the original payment method. |
| Non-Returnable | Damaged, stained, or moldy mattresses; fees for White Glove Service. |
| Processing Time | Refunds are typically issued within 3 business days after pickup. |
Return Window & Eligibility Requirements
The Nectar return window is generous, but it comes with strict conditions regarding the condition of the mattress and when you can actually start the process.
The 365-Night Home Trial
You have a full year (365 days) from the day your mattress is delivered to decide if you want to keep it. If you decide it isn't for you, you can request a return for a refund.
The Mandatory 30-Day Break-In Period
You cannot return the mattress immediately. Nectar requires you to sleep on the mattress for at least 30 days before initiating a return. This allows your body to adjust to the new feel and for the foam to fully expand.
- Opened Mattresses: Must be returned after day 30 but before day 365.
- Unopened Mattresses: If you haven't opened the box, you typically have 90 days from delivery to return it. However, Nectar recommends opening the mattress within 90 days to avoid damaging the foam compression.
Eligibility Checklist
To qualify for a refund, your item must meet these standards:
- ✅ Properly Opened: The mattress must be opened and used for its intended purpose.
- ✅ Clean Condition: The mattress must be free of stains, mold, dirt, and bedbugs.
- ✅ Proper Support: You must have used an appropriate bed frame or foundation.
- ✅ Location: Returns are generally only available within the contiguous United States.
⚠️ Warning: If your mattress is damaged due to misuse or environmental factors (like mold from high humidity without a proper base), the return may be denied.
How to Return Items to Nectar
Since you cannot simply mail a mattress back, Nectar handles the logistics for you. Follow these steps to complete your online return.
Step 1: Contact Customer Support
Once your 30-day break-in period has passed, contact Nectar to start the process. You can do this via:
- Email: support@nectarsleep.com
- Phone: (888) 425-4854
- Live Chat: Available on the Nectar website.
Step 2: Provide Verification
Nectar may ask for photos of the mattress to verify it is in good condition (no stains or damage). Have your order number and proof of purchase ready.
Step 3: Schedule Pickup or Donation
Nectar does not ask you to box the mattress back up. Instead, they will work with you to arrange a pickup through a local charity or a recycling partner.
- You do not pay for return shipping or pickup fees.
- Once the pickup is scheduled, ensure the mattress is accessible for the removal team.
Step 4: Confirmation
After the mattress is removed, keep the donation receipt or pickup confirmation provided by the driver. You may need to email a photo of this receipt to Nectar to finalize your refund.
Important: You must complete the return (have the mattress picked up) within 30 days of initiating the request. If you wait too long, you may have to restart the process.
Refund Methods & Processing Time
Once Nectar verifies that your mattress has been picked up or donated, they will process your refund.
- Method: The money goes back to your original payment method (credit card, PayPal, or financing provider like Affirm/Splitit).
- Timeline: Refunds are typically issued within 3 business days after the pickup is confirmed.
- Bank Processing: Depending on your bank, it may take a few additional days for the funds to appear in your account.
What is Not Refunded?
While the mattress cost is refunded, certain fees are non-refundable:
- Shipping Fees: If you paid extra for expedited shipping.
- White Glove Service: Fees paid for in-home setup and old mattress removal.
- State Recycling Fees: Mandatory fees charged in states like CA, CT, or RI.
Exchange Policy
If you like the brand but chose the wrong firmness or model, you might want an exchange. Nectar’s exchange policy generally functions as a return and a new purchase.
- Initiate a return for your current mattress following the standard steps.
- Once your refund is processed (or approved), you can purchase the new model you want.
- This ensures you get a fresh 365-night trial on the new mattress.
Contact customer support to see if they can offer any assistance or specialized offers during this transition.
Non-returnable or Restricted Items
Not everything sold by Nectar follows the exact same rules, and certain conditions can void your return eligibility.
- Damaged Items: Mattresses that are stained, burned, or abused are non-returnable.
- Promotional Items: If you received free pillows or sheets as part of a bundle, the value of these items may be deducted from your refund if you do not return them (or if the policy requires you to keep them, the bundle discount is lost).
- Wrong Region: Orders shipped outside the contiguous U.S. (e.g., Alaska, Hawaii) may have different return restrictions or shipping fees.
Fees, Deductions & Exceptions
Nectar prides itself on having no hidden fees, but there are a few costs to be aware of.
- Restocking Fee: Nectar does not charge a restocking fee.
- Pickup Fee: Return pickup is generally free for the customer.
- Promotional Codes: If you used a discount code, you will be refunded the amount you paid, not the full retail price.
- Financing Interest: If you paid via Affirm or Splitit, any interest paid to the financing company is usually non-refundable.
Holiday & Extended Return Policies
Unlike retail stores that offer "holiday extensions" for gifts bought in December, Nectar’s standard policy is already 365 days.
This means there is no special holiday return policy needed-you already have a full year to return the item, regardless of when you bought it. This makes Nectar mattresses a safe gift option, provided the recipient is aware of the 30-day break-in requirement.
Customer Support & Contact Information
If you have a unique issue, such as a mattress that never expanded properly or arrived damaged, contact support immediately rather than waiting for the break-in period.
- Phone: (888) 425-4854
- Email: support@nectarsleep.com
- Live Chat: Accessible via the "Help" button on NectarSleep.com.
- Support Hours: Generally available 7 days a week to assist with returns and warranty claims.
Tip: When contacting support, having your order number and photos of the product ready will speed up the processing time.
Frequently Asked Questions (FAQ)
Can I return a Nectar mattress without a receipt?
It is difficult to return a mattress without proof of purchase because Nectar tracks trials by order number. However, since most orders are online, your email confirmation serves as your receipt. If you cannot find it, customer support can usually look up your order using your email address or phone number.
What if my mattress gets stained during the trial?
If the mattress becomes stained, dirty, or damaged, it is considered non-returnable. Nectar strongly recommends using a waterproof mattress protector during the trial period to ensure you remain eligible for a return.
How long does a refund take from Nectar?
Once your mattress pickup is confirmed or your donation receipt is verified, Nectar issues the refund within 3 business days. However, your bank may take up to 7-10 days to post the credit to your account.
Does Nectar charge a restocking fee?
No. Nectar does not charge a restocking fee or a return shipping fee for standard mattress returns within the contiguous United States.
Can I return the mattress before 30 days?
Generally, no. Nectar enforces a 30-day break-in period because it takes time for your body to adjust to a new foam mattress. You must keep it for at least 30 days before a return request will be accepted.
Are shipping and White Glove Service fees refundable?
No. Any fees paid for White Glove Service (setup and removal) or expedited shipping are non-refundable. You will only receive the purchase price of the items returned.
Do I have to put the mattress back in the box?
No. You do not need to compress the mattress back into the box. Nectar will arrange for a removal service or charity to pick it up "as is" from your home.
What happens to returned Nectar mattresses?
Nectar aims to donate returned mattresses to local charities or recycle them whenever possible. They are not resold as new.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Nectar website or with customer support. Information verified November 2025.
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