Pet Supplies Plus Return Policy: A Complete Guide (2026)
Getting the wrong pet gear happens to the best of us. Whether your cat completely ignored their expensive new toy, or your picky dog refused to eat a premium kibble, understanding the Pet Supplies Plus return policy is the first step to getting your money back.
This comprehensive guide covers everything you need to know about making a return or exchange at Pet Supplies Plus. We break down the return window, eligibility rules, refund methods, fees, and provide simple step-by-step instructions to make the process completely stress-free.
(Information is based on the latest available store policies and verified for 2026. Policies may change or vary slightly by franchise location.)
Overview of Pet Supplies Plus Return Policy
For a quick look before heading to the store, here is a snapshot of the Pet Supplies Plus return policy:
| Topic | Details |
|---|---|
| Return Window | 60 days from purchase or delivery date (30 days for opened food). |
| Eligible Items | Most items in original packaging. Opened food is allowed if mostly full. |
| Return Methods | Free in-store returns; mail-in available for online orders. |
| Refund Methods | Original payment method, or store credit for returns without a receipt. |
| Non-returnable Items | Prescriptions, gift cards, clearance items, used sanitary tools. |
| Fees | Zero restocking fees. Customer pays return shipping for buyer's remorse. |
Return Window & Eligibility
The standard return window for Pet Supplies Plus is 60 days from the date of purchase (or the date of delivery for online orders). To get a full refund, items should ideally be in their original packaging, unused, and in clean, resalable condition.
However, Pet Supplies Plus shines when it comes to pet consumables.
The Preferred Pet Guarantee (Opened Food)
Pet Supplies Plus offers a highly flexible return rule for pet food and treats. If your pet refuses to eat a product, you can return the opened item within 30 days of purchase. To qualify, the bag or container must be at least 75% full, and you must provide a receipt or have the purchase tracked under your loyalty account.
What if I don't have a receipt?
Losing a receipt is common. Fortunately, no-receipt returns are quite easy if you are a Preferred Pet Club (PPC) member. Store associates can look up your purchase history using your phone number or email address.
If your purchase cannot be verified, you may still be able to return the item. However, the store will require a valid government-issued ID, and you will only receive store credit or an exchange based on the item's lowest recent selling price. This is entirely subject to manager approval.
How to Return Items to Pet Supplies Plus
Whether you bought your item at the neighborhood store or ordered it online, you have a few ways to return it.
How to Make an In-Store Return (Fastest)
An in-store return is always free, fast, and the easiest way to get your money back. You can return both in-store purchases and online orders to any physical Pet Supplies Plus location.
- Gather the item(s) and original packaging.
- Bring your physical paper receipt or digital order confirmation email.
- Take the items to the customer service desk or main checkout register. (Tip: If you are returning a bulky item like a large dog crate, park near the front and ask an associate for help carrying it in!)
- The cashier will process your return and issue your refund or exchange on the spot.
How to Make an Online Return
If you ordered items for home delivery through the official website and prefer not to visit a store, you can initiate an online return via mail.
- Log into your Pet Supplies Plus account and navigate to your Order History.
- Locate the specific transaction and select the items you wish to return.
- If an automated return option is unavailable, call Pet Supplies Plus Customer Service at 1-866-477-7741 to request a Return Merchandise Authorization (RMA).
- Pack the item securely in a shipping box, including a copy of your packing slip.
- Attach the provided return shipping label.
- Drop the package off at the designated carrier location (usually UPS or FedEx).
Refund Methods & Processing Time
Your approved refund method depends on how you originally paid and whether you have a receipt.
- Credit/Debit Cards, PayPal, Apple Pay: Refunded directly back to the original account if accompanied by a receipt within 60 days.
- Cash: Refunded in cash (subject to register cash availability).
- Check Purchases: There is a mandatory 10-day waiting period from the date of purchase before a cash refund can be issued for items paid by check.
- Store Credit: Issued on a gift card for non-receipted returns or returns processed past the 60-day window.
The processing time for refunds varies by method. In-store cash or store credit refunds are immediate. Credit or debit card refunds typically take 3 to 7 business days to post to your bank account. Mail-in returns can take 5 to 10 business days to process once they reach the warehouse.
Exchange Policy
The Pet Supplies Plus exchange policy follows the same 60-day timeframe as standard returns. If you just need a different size harness or a different color dog bed, the easiest method is to visit a physical store.
Bring the original item and your receipt to your local store, grab the replacement product off the shelf, and bring both to the register. The cashier will apply the value of your return to the new item. You will only pay the difference if the new item costs more.
Note: Direct exchanges cannot be done via mail. For online orders, you will need to mail back the original item for a refund and place a brand new order.
Non-returnable or Restricted Items
To protect the health and safety of all pets, Pet Supplies Plus designates certain non-returnable items:
- Prescription Veterinary Medications: Federal and state regulations strictly prohibit the return of prescription pet medications and clinical diets ordered through their online pharmacy partner.
- Live Animals & Fish (Strict 14-Day Limit): Live pets are not covered by the 60-day policy. They fall under a 14-day health guarantee. If a pet passes away or gets sick within 14 days, you can return it with a receipt. Important: If returning a fish, you must bring a separate sample of your aquarium water so the store can test your tank parameters.
- Gift Cards: Cannot be returned or redeemed for cash.
- Final Sale/Clearance: Items marked down for clearance or "Final Sale" cannot be returned.
- Used Grooming Tools: Open sanitary wear, toothbrushes, and heavily used clippers cannot be returned for hygiene reasons.
Fees, Deductions & Exceptions
Pet Supplies Plus is known for being incredibly pet-parent friendly, and that extends to their fee structure.
The company does not charge a restocking fee on any returned products, no matter how large the item is.
However, you should be mindful of return shipping fees. If you choose to mail an item back because you simply changed your mind (buyer's remorse), you must pay for the return shipping costs out of pocket. On the other hand, if Pet Supplies Plus made an error (e.g., sent the wrong item or it arrived damaged), customer support will provide a prepaid shipping label at no cost to you.
Holiday & Extended Return Policies
Pet Supplies Plus does not currently offer a publicized, nationwide holiday return policy extension during the winter months. Because their standard window is already a generous 60 days, gifts purchased in November and December are naturally covered well into January.
Keep in mind that many Pet Supplies Plus locations are individually owned franchises. Local managers may offer slight lenience around the holidays, so it never hurts to ask the cashier about gift returns when checking out.
Customer Support & Contact Information
If your item arrived damaged, you need an RMA for a mail-in return, or you have questions about your specific local store's policy, reaching out to customer support is the best next step.
- Phone: 1-866-477-7741
- Hours: Monday through Friday, 9:00 AM – 5:00 PM EST.
- Online Contact Form: Reach out via the official Pet Supplies Plus Contact Us Page.
- In-Store: Call your local neighborhood store directly via the store locator on their website.
FAQ Section
Does Pet Supplies Plus accept returns?
Yes. The Pet Supplies Plus return policy allows customers to return or exchange most unused items within 60 days of purchase for a full refund.
Can I return opened pet food to Pet Supplies Plus?
Yes! Thanks to the Preferred Pet Guarantee, you can return opened dry pet food, wet food, and treats within 30 days of purchase, provided the bag or container is at least 75% full and you have proof of purchase.
Can I return items to Pet Supplies Plus without a receipt?
Yes. Store associates will first try to look up your purchase using your Preferred Pet Club loyalty account. If no record is found, you may still get a return approved for store credit at the item's lowest recent selling price, but you must present a valid government-issued ID.
What is the return policy for live fish?
Pet Supplies Plus offers a 14-day health guarantee on live fish and small pets. To get a refund or exchange, you must bring the animal back within 14 days with your receipt. For fish returns, you are also required to bring a separate sample of your tank water for testing.
How long does a refund from Pet Supplies Plus take?
If you are refunded in cash or store credit at the register, it is immediate. If your refund goes back to a debit or credit card, it generally takes 3 to 7 business days to post to your bank account.
Does Pet Supplies Plus charge a restocking fee?
No. Pet Supplies Plus does not charge restocking fees on returned merchandise, including large items like aquariums or dog crates.
Can I return an online order to a physical store?
Yes. Returning an online order to a local Pet Supplies Plus store is highly recommended because it is completely free and much faster than mailing the item back.
What do I do if my online order arrived damaged?
If you received a broken or incorrect item, do not pay to ship it back yourself. Call customer service at 1-866-477-7741 to report the damage. They will provide a free prepaid return label and assist with sending a replacement.
Disclaimer: Return policies may change at any time and can vary by franchise location. Always confirm details on the official Pet Supplies Plus website or with your local store manager. Information verified 2026.
Found this helpful? Bookmark this page for the latest Pet Supplies Plus return policy updates. If you shop for pet supplies at multiple retailers, be sure to check out our guides to the PetSmart return policy, the Petco return policy, and the Pet Supermarket return policy before your next shopping trip!
