Ridge Return Policy (2025 Guide)
Buying premium gear online-whether it’s a minimalist wallet, merino wool hoodie, or motorcycle gloves-is exciting, but sometimes the item doesn't fit your needs perfectly. If you are looking for the Ridge return policy, it is crucial to know that "Ridge" is not just one store. The rules for returning a metal wallet are very different from returning a motorcycle jacket.
This comprehensive guide breaks down the return policies for Ridge (Ridge.com), Ridge Merino, and Ridge Moto. We will cover exactly how long you have to return items, which brands offer free shipping, and how to process your return without a headache. All information is verified as of early 2025.
Quick Answer: Can I Return Ridge Items?
Yes, but the return window and fees depend entirely on which "Ridge" brand you purchased from.
- Ridge (Wallets/EDC): You have 99 days to return items. US returns are generally free.
- Ridge Merino (Apparel): You have 90 days. US returns are free.
- Ridge Moto (Gear): You have 30 days. You must pay for return shipping.
Ridge Brand Comparison Table
| Brand | Return Window | Free US Return? | Condition Required |
|---|---|---|---|
| Ridge (Ridge.com) | 99 Days | ✅ Yes | Usable condition, original packaging |
| Ridge Merino | 90 Days | ✅ Yes | Unworn, unwashed, with tags |
| Ridge Moto | 30 Days | ❌ No (You pay) | Unused, unopened, with tags |
| Ridge Global | Varies | ❌ No | Customer ships to Hong Kong |
Return Window & Eligibility
Before you tape up that box, you need to make sure your item meets the specific eligibility rules for the store you bought it from.
1. Ridge (Ridge.com) – Wallets & Carry Gear
- Window: You have 99 days from the date of purchase.
- Condition: Items must be in "usable condition." They should include original packaging.
- Requirements: You must include your order number (usually starts with "R").
- Promotions: If you received a free gift or promotional item, you must return the full bundle to get a full refund.
2. Ridge Merino – Apparel
- Window: You have 90 days for a refund or exchange.
- Condition: Items must be unworn, unwashed, and undamaged.
- Hygiene: Items with pet hair, stains, or odors (smoke/perfume) will be rejected.
- Tags: Original hang tags and packaging must be included.
3. Ridge Moto – Motorcycle Gear
- Window: Strict 30-day window from the purchase date.
- Condition: Must be unused and unopened if possible. Gear that has been worn for a ride cannot be returned.
- Exclusions: Discounted or "Final Sale" items are non-returnable.
How to Return Items to Ridge
The return process is digital-first for all Ridge brands. Follow these specific steps based on where you bought your gear.
Method 1: Returning to Ridge.com (Wallets)
- Visit the Portal: Go to the official returns portal on the Ridge website.
- Locate Order: Enter your Order ID (starts with "R") and shipping zip code.
- Select Items: Choose the items you want to return and select a reason (e.g., "changed mind," "wrong color").
- Print Label: Once approved, you will receive a prepaid USPS shipping label.
- Ship: Pack the item with the packing slip, attach the label, and drop it off at any USPS location.
Method 2: Returning to Ridge Merino (Apparel)
- Start Online: Navigate to the Ridge Merino returns page.
- Enter Details: Input your order number and email address.
- Choose Outcome: Select whether you want a refund, store credit, or an exchange (exchanges are free and fast).
- Get Label: Download your prepaid label (for US customers).
- Drop Off: Package the clothing neatly (watch out for pet hair!) and ship via the carrier on the label.
Method 3: Returning to Ridge Moto (Gear)
-
Log In: Go to
account.ridgemoto.com. - Request Return: Fill out the Return Authorization Form.
- Wait for Approval: Do not ship until your return is authorized.
-
Ship at Your Cost: You are responsible for shipping costs. Send the package to the address provided in your authorization email.
- Tip: Use a trackable shipping method (UPS/FedEx) so you have proof of delivery.
International Returns
For international orders, the process is harder.
- Ridge.com: You usually have to pay for shipping to their returns facility in McAllen, Texas.
- Ridge Global: Returns often must be shipped to Hong Kong at your expense.
- Ridge Merino: International customers can return items but must pay for shipping and cannot process exchanges (refund only).
Refunds, Exchanges & Processing Time
Once your package leaves your hands, here is how long you have to wait for your money.
Processing Times
- Ridge.com: Refunds are typically processed within 7 business days after the facility receives your return.
- Ridge Merino: Allow 3 to 5 business days for processing once the package arrives.
- Ridge Moto: Times are not specified, but standard industry times are 5–7 business days.
Refund Methods
- Refunds are issued to the original payment method.
- It may take an additional 3–5 business days for your bank to post the funds to your account.
- Store credit is often faster if you choose that option (where available).
Exchange Policy
- Free Exchanges: Ridge.com and Ridge Merino strongly encourage exchanges. They often cover shipping both ways if you are just swapping a color or size in the US.
- Faster Exchanges: Some portals allow "Instant Exchanges" where your new item ships immediately if you provide a credit card hold.
Fees, Deductions & Exceptions
Nobody likes hidden fees. Here is what to watch out for.
-
Return Shipping:
- Free: Ridge.com (Wallets) and Ridge Merino (Apparel) for US domestic orders.
- Paid by You: Ridge Moto and all International orders.
- Original Shipping: The shipping cost you paid to get the item sent to you is generally non-refundable.
-
Restocking Fees:
- Most Ridge brands do not charge a restocking fee if the item is in good condition.
- However, Ridge Footwear (a sub-category) may charge up to a 15% restocking fee on certain returns.
- Discount Bundles: If you return only part of a bundle (e.g., a wallet kit), the discount you received may be voided, reducing your refund amount.
Non-Returnable or Restricted Items
The following items are generally final sale or ineligible for return across all Ridge brands:
- Personalized Items: Engraved wallets or customized gear cannot be returned unless defective.
- Used Gear: Any item showing wear and tear, road grime (Moto), or washing (Merino).
- Missing Parts: Items returned without screws, drivers, or original boxes.
- Warranty Claims: Do not use the return portal for broken items after the window closes; use the warranty claim form instead.
- Third-Party Purchases: If you bought your Ridge wallet on Amazon or at a local bike shop, you must return it to that specific store.
What If I Don’t Have a Receipt?
No Receipt Returns
Since most Ridge purchases are online, your "receipt" is your email confirmation or order number.
- Search your email: Look for "Order Confirmation" or "Ridge".
- No Order Number? You cannot start a return portal session without it.
- Gift Returns: If you received the item as a gift, select "Returning a Gift" in the portal. You will usually need the gift giver’s name or email to locate the order. Refunds for gifts are typically issued as store credit.
Customer Support & Contact Information
If you are stuck or your return is rejected, reach out to the specific support team.
- Ridge (Wallets): Use the support widget on the website or the "Contact Us" form.
- Ridge Merino: Submit a request via their contact page.
- Ridge Moto: Login to your account to message support.
Pro Tip: Always keep your drop-off receipt from the post office until you see the refund in your bank account. This is your only proof if the package gets lost.
FAQ: Ridge Return Policy
Can I return a Ridge wallet after 99 days?
Generally, no. After 99 days, the return window closes. However, if the item is defective, it may be covered under the lifetime warranty. You should file a warranty claim rather than a return.
Does Ridge offer free return shipping?
Yes, for US customers purchasing from Ridge.com (Wallets) and Ridge Merino, return shipping is free. However, Ridge Moto customers must pay for their own return shipping.
Can I return a Ridge wallet without the box?
It is risky. Ridge policy requires items to be in "original packaging." Returning an item without the box may result in a restocking fee or rejection.
How do I return a gift from Ridge?
Go to the returns portal for the specific brand (e.g., Ridge.com) and look for a link that says "Returning a Gift?" You will likely need the original order number or the giver's email address. You will receive store credit rather than a cash refund.
What is the Ridge holiday return policy?
Ridge does not consistently advertise a specific holiday extension, so assume the standard windows apply (99 days for wallets, 90 for merino, 30 for moto). Always check your purchase confirmation email during November/December for updates.
How long does a Ridge refund take?
Once Ridge receives your return, processing takes up to 7 business days. After that, your bank may take another 3–5 days to post the credit to your statement.
Can I exchange my Ridge Wallet for a different color?
Yes. If you are within the 99-day window, you can process an exchange through the online portal. This is often faster than a refund and usually includes free shipping.
Are personalized Ridge items returnable?
No. Any item that has been engraved or customized is considered final sale and cannot be returned unless it arrived defective or with an error made by Ridge.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Ridge website or with your local store. Information verified early 2025.
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