Runaway The Label Return Policy: A Complete 2026 Guide
When shopping online at trendy fashion boutiques, the biggest source of anxiety is whether or not an item will fit. Shoppers frequently search for the Runaway The Label return policy before they ever hit the checkout button. After all, if that stunning dress doesn't fit quite right, you need to know exactly how to get your money back or swap it out.
The most important thing to know about this brand is their strict "Store Credit Only" rule for standard returns. Unless an item is completely faulty, you will not receive a cash refund to your credit card.
In this comprehensive guide, we cover everything you need to know about navigating the Runaway The Label refund policy. We will break down the exact return windows (domestic vs. international), eligibility rules, return shipping fees, and simple step-by-step instructions. Please note that this information has been fully verified for 2026 and may be subject to future updates.
Before your next haul, you might also want to review our Princess Polly return policy guide to see how similar Australian fashion brands handle their returns.
1. Overview of Runaway The Label Return Policy
The Runaway The Label return process is designed to be completed entirely online. Because they process high volumes of international orders, their rules are highly specific. Below is a quick summary table to help you understand the basics at a glance.
| Topic | Runaway The Label Policy Details |
|---|---|
| Return Window | 14 days (Australia) / 21 days (International) from delivery date |
| Eligible Items | Unworn, unwashed, original tags attached, completely free of stains |
| Return Methods | Mail-in only via the online portal |
| Refund Methods | Store Credit Only (Valid for 12 months) |
| Non-returnable Items | Sale items, cosmetics, earrings, undergarments, hair accessories |
| Fees | Customer pays return shipping (approx. $10 AUD for domestic label) |
2. Return Window & Eligibility
Understanding the time frame you have to send items back is crucial, especially since this brand is based in Sydney, Australia.
The Standard Return Window
The return window for Runaway The Label depends entirely on where you live:
- Australian Customers: You have exactly 14 days from the date your package is delivered to register your return in the portal and drop it in the mail.
- International Customers (US, UK, etc.): You are granted 21 days from the delivery date to register and ship your items back. This extra time helps account for longer transit times across borders.
Online vs. In-Store Purchases
Runaway The Label operates primarily as an e-commerce brand. If you purchase an item directly from their website, you must follow the online return rules. However, if you bought a Runaway The Label piece from a third-party retail stockist or boutique, you must return it directly to that specific store, following their unique policy.
Conditions for Accepted Returns
To ensure your return is approved, items must meet a strict hygiene checklist. The brand will reject your return if garments show any signs of wear. Make sure your items are:
- Completely unworn, unwashed, and unaltered.
- Free of makeup smudges (be very careful around the neckline when trying clothes on).
- Free of counterfeit or fake tan transfer marks.
- Free of strong scents, including deodorant, perfume, smoke, or laundry detergent.
- Returned with all original swing tags securely attached.
Tip: Always keep your original packaging and digital receipt handy, as you will need your order number to start the process.
3. How to Return Items to Runaway The Label
Since the brand does not offer physical store locations for direct drop-offs, the process relies heavily on mailing your items back.
In-Store Returns
Runaway The Label does not accept an in-store return or warehouse drop-off at their corporate Sydney location. All orders must be shipped back through the mail.
Online Returns (Step-by-Step)
Initiating an online return is simple thanks to their automated portal (powered by Loop Returns). Here is how to do it:
- Find your order details: Locate your original order number (usually starting with #R) and the email address you used at checkout.
- Access the portal: Visit the official Runaway The Label Returns Portal on their website.
- Select your items: Choose the specific garments you wish to send back and select a reason for the return (e.g., "too small" or "changed mind").
- Choose store credit: Confirm that you are returning the item for an online gift card.
- Generate your label: Download and print your return shipping label. (For Australian customers, the cost will be calculated and paid during this step).
Mail-In Returns & International Processing
Once you have your label, pack your items securely. It is best to use the original shipping mailer if it is still in good condition. Be sure to include your original invoice inside the package.
- Domestic (Australia): Attach the prepaid label generated by the portal and drop the package off at any Australia Post location.
- International: The portal will generate a packing slip, but you must take your package to your local postal carrier (like USPS, Royal Mail, or DHL) to purchase a trackable international shipping label. Address the package to the Sydney address provided in the portal. Always mark the customs form as "Returned Goods" to avoid unnecessary border delays.
4. Refund Methods & Processing Time
If you are hoping for cash back to your bank account, you need to understand the limitations of the Runaway The Label refund policy. Much like the Hello Molly return policy, this brand prioritizes store credit to manage their fast-moving inventory.
Store Credit (The Standard Refund)
For any return related to sizing, fit, or simply changing your mind, the only refund method available is Store Credit.
- This credit is emailed to you instantly after your return is approved.
- It functions as an online gift card and is valid for exactly 12 months from the date of issue.
- Store credit cannot be transferred back to a credit card or redeemed for cash.
Cash Refunds for Faulty Items
The only time Runaway The Label issues a full refund to your original payment method (Credit Card, PayPal, Afterpay) is if an item is deemed genuinely defective by their quality control team. Under Australian Consumer Law, major manufacturing faults entitle the consumer to a cash refund. If your item arrives damaged, do not use the standard return portal. Instead, email their support team with photos within 7 days of delivery.
Processing Time
Once your package arrives at the Sydney warehouse, you can expect a processing time of 3 to 6 business days. The team will inspect the garments for makeup or wear before emailing your store credit code.
5. Exchange Policy
Because fashion styles sell out incredibly fast, the Runaway The Label exchange policy does not allow for direct item swaps.
If you bought a medium and need a large, you cannot simply request the large in the return portal. Instead, you must process a standard return for store credit. Once your return is approved and your store credit is emailed to you, you can visit the website and place a brand-new order for the correct size.
6. Non-returnable or Restricted Items
Certain items are strictly prohibited from being returned. If you send these items back, they will be rejected and shipped back to you at your own expense.
The following non-returnable items are considered Final Sale:
- Sale Items: Anything purchased from the "Sale" tab on the website.
- Promotional Clearance: Items bought during final warehouse sales or using high-tier clearance promo codes.
- Hygiene-Sensitive Goods: Earrings, cosmetics, beauty products, undergarments, and lingerie cannot be returned for health and safety reasons.
- Hair Accessories: Clips, headbands, and ties are final sale.
- Incomplete Sets: If you bought a two-piece matching set or a dress that came with a fabric belt, you must return all pieces together.
7. Fees, Deductions & Exceptions
Shoppers often wonder if it costs money to send clothes back. Compare this to the Showpo return policy to see how other fast-fashion brands handle shipping fees.
Return Shipping Costs
Runaway The Label does not offer free returns. The cost of return shipping is 100% the responsibility of the customer.
- Australian Customers: Using the automated portal costs approximately $10 AUD for a prepaid label.
- International Customers: You must pay whatever your local post office charges to ship a package trackable to Australia, which can be expensive.
Original Shipping and Duties
The original shipping fees you paid at checkout are non-refundable. Additionally, for international buyers, any customs duties or taxes paid upon delivery cannot be refunded by Runaway The Label. You must contact your local customs office to claim those fees back.
Restocking Fees
The good news is that the brand does not charge a restocking fee. As long as you pay for the return postage, you will receive the full purchase price of the garment back in store credit.
Exceptions
If Runaway The Label accidentally ships you the wrong item (wrong size or color), or if the item is faulty, they will provide a free prepaid shipping label to cover the return costs entirely.
8. Holiday & Extended Return Policies
During major gifting seasons like Black Friday, Cyber Monday, or Christmas, many retailers extend their return deadlines. However, Runaway The Label typically does not offer an extended holiday return policy.
The standard 14-day (Australia) and 21-day (International) rules apply year-round. If you are buying a gift for someone, it is highly recommended to purchase it close to the date you plan to give it to them, ensuring they still have time to return it if it doesn't fit.
9. Customer Support & Contact Information
If your return is delayed, or if you need to report a faulty item before shipping it back, reaching out to customer support is your best option.
- Email: info@runawaythelabel.com
- Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST - Australian Eastern Standard Time). They are closed on weekends and New South Wales public holidays.
- Best Practice: Always include your full name and order number (e.g., #R12345) in the subject line of your email to get a faster resolution.
10. FAQ Section
Can I return items to Runaway The Label without a receipt?
Because they are an online-only store, traditional no-receipt returns are not possible. You do not need a paper receipt, but you must have your digital order number and the email address used at checkout to access the return portal.
How long does a refund from Runaway The Label take?
Once your return package arrives at their Sydney warehouse, it takes 3 to 6 business days for the quality control team to inspect the items. After approval, your store credit is emailed to you instantly.
Does Runaway The Label offer free returns?
No, Runaway The Label does not cover the cost of return shipping. Australian customers can expect to pay around $10 AUD for a return label, while international shoppers must pay their local postal rates.
What items are non-returnable at Runaway The Label?
All items marked as "Sale," items purchased during major clearance events, cosmetics, earrings, undergarments, and hair accessories are strictly final sale and cannot be returned for store credit.
Does Runaway The Label charge a restocking fee?
No. While you are responsible for covering your own return shipping costs, the brand does not deduct a restocking or processing fee from your final store credit amount.
Can I return an item if I paid with Afterpay or Klarna?
Yes. You can return items purchased with "Buy Now, Pay Later" services. However, Runaway The Label will still only issue you Store Credit. You are still legally obligated to continue making your scheduled payments to Afterpay or Klarna until the balance is paid off.
How do I return a damaged or wrong item?
If you receive a damaged or incorrect item, do not use the standard return portal. Email customer service at info@runawaythelabel.com within 7 days of delivery. Include clear photos of the issue. They will issue a free return label and offer a replacement or a full cash refund.
What happens if my return package is lost in transit?
Runaway The Label is not responsible for return packages that are lost or stolen in the mail. It is highly recommended that you use a trackable shipping service and keep your postage receipt until your store credit is issued.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Runaway The Label website or with your local store. Information verified April 2026.
Found this helpful? Bookmark this page for the latest Runaway The Label return policy updates and check our other guides before your next online shopping spree.
