SalonCentric Return Policy 2025: The Complete Guide

Finding the right tools for your salon is crucial, but sometimes a product just doesn’t work out. Whether you ordered the wrong shade of color, a pair of shears that doesn’t fit your hand, or a dryer that arrived broken, understanding the return process is essential to protecting your business's bottom line.

This guide covers everything you need to know about the SalonCentric return policy. Because SalonCentric serves professional clients, their rules are stricter and more complex than standard retail stores. We will break down the tiered return windows, explain the differences between US and Canadian policies, and guide you through the refund method steps so you can get your money back without stress.

(Note: Policy details verified as of November 2025. Rules may vary by region.)

SalonCentric Return Policy Overview

Before diving into the fine print, here is a quick snapshot of how returns work at SalonCentric.

Return Window & Eligibility

One of the most confusing parts of the SalonCentric return policy is that the deadline changes based on what you bought. Unlike stores with a flat 30-day rule, SalonCentric uses a tiered system.

Timeframes by Product Type

To avoid having your return denied, check which category your item falls into:

• 120 Days: General Merchandise. This covers most standard beauty supplies and shelf items.
• 60 Days: Electrical Items & Shears. This includes blow dryers, curling irons, clippers, and professional scissors.
• 30 Days: Apparel & Equipment. This includes salon wear, capes, and non-custom furniture or equipment.

Important: No returns are accepted after 120 days from the invoice date, regardless of the item type.

Eligibility Checklist

To qualify for a full refund, your items must meet these conditions:

• ✅ Unopened and Unused: The item must be in "saleable" condition.
• ✅ Original Packaging: All boxes, instructions, and UPC codes must be intact.
• ✅ Tags Attached: For apparel, tags must still be on the garment.
• ✅ Proof of Purchase: You must have the original receipt, packing slip, or invoice.

Regional Variation: Canada

If you are shopping with SalonCentric Canada, the timeline has a financial impact:

• 0–30 Days: Full refund available.
• 31 Days – 4 Months: Returns are accepted, but a 20% restocking fee applies.

How to Return Items to SalonCentric

You can return items either in-store or by mail. However, the process for online returns requires specific steps to ensure you get paid.

Option 1: In-Store Returns (Fastest)

Returning items to a local store is usually the easiest method.

1. Gather your item (in original packaging) and your receipt or invoice.
2. Bring the credit card used for the original purchase.
3. Visit any SalonCentric store location.
4. The staff will inspect the item and process your refund immediately.

Note on Online Orders: You can return online orders to a physical store, but the total return value must be under $450. If your return is worth more than that, you must process it via mail.

Option 2: Online / Mail-In Returns

If you cannot get to a store, or if you are returning a high-value order, follow these steps strictly.

1. Request Authorization: You generally cannot just ship a box back. You must contact Customer Care (via phone or the online portal) to get a Return Goods Authorization (RGA) or RMA number.
2. Pack Securely: Place the item in a shipping box. Do not put shipping labels directly on the product packaging (e.g., don't sticker the hairdryer box; put the hairdryer box inside a shipping box).
3. Label the Box: Write the RGA/RMA number clearly on the outside of the package.
4. Ship It: Send the package to the address provided by support. You are responsible for return shipping costs unless the item was damaged or wrong.
5. Keep Tracking: Save your tracking number until the refund hits your account.

Refund Methods & Processing Time

Once SalonCentric receives your return, the processing time can vary.

• In-Store: Refunds are usually immediate.
• Mail-In: It takes time for the warehouse to receive, inspect, and approve the item. Expect a delay of 7–10 business days after they receive the package before you see the funds.

How will I be paid?

• Credit Card: Refunded to the original card.
• Cash (In-Store): Small amounts (usually under $100) may be refunded in cash; larger amounts may be issued as a check or store credit.
• Store Credit: If you lack a receipt or if the return is outside the standard window (but still approved by a manager), you may receive a SalonCentric gift card or account credit.

Exchange Policy

Need to swap a product? The exchange policy is similar to the return policy but helpful for defective tools.

• Defective Electronics: If a dryer or iron stops working within 60 days, you can usually exchange it for the same unit in-store.
• After 60 Days: You will likely need to contact the manufacturer directly to use the warranty. SalonCentric generally stops handling warranty issues after the 60-day mark.
• Miss-ships: If SalonCentric sent you the wrong item, contact support within 5 business days. They will arrange to swap it for the correct item at no cost to you.

Non-returnable or Restricted Items

Not everything can be returned. To avoid a wasted trip or shipping cost, check this list of exclusions.

• ❌ Custom Equipment: Anything made-to-order (salon chairs with custom vinyl, etc.) is final sale.
• ❌ Used or Opened Items: Unlike consumer stores (like Sephora) that let you test products, SalonCentric is a distributor. Opened hair color or shampoo cannot be returned unless defective.
• ❌ Promotional Items: "Free with purchase" items must be returned if you return the main product.
• ❌ Items over 120 days old: These are final sale.

Fees, Deductions & Exceptions

Restocking Fees

• US: Restocking fees are not standard for general returns within the window, but may apply to large equipment returns.
• Canada: A 20% restocking fee is strictly applied to any return made after 30 days.

Return Shipping Costs

SalonCentric does not offer free return shipping for "remorse" returns (e.g., you changed your mind). You must pay for the postage. If the item arrived damaged, they will provide a prepaid label.

Missing Items

If your order arrived missing items, you have a very short window to report it. You must claim shortages within 5 days of the invoice date.

Holiday & Extended Return Policies

Because SalonCentric is a B2B (Business to Business) supplier, they typically do not offer the generous "extended holiday return windows" that retailers like Amazon or Target do.

Assume the standard 30/60/120-day rules apply even in December and January. However, it is always worth asking your local sales consultant if there are exceptions for specific holiday promotional kits.

Customer Support & Contact Information

If you have a complicated return or need an RGA number, contact customer support directly.

• Phone: Check the contact page on the official website for your region's specific number.
• Email/Form: Log into your account on SalonCentric.com to submit a ticket.
• Store Locator: Use the website to find your nearest physical location for faster service.

Tip: Have your invoice number or customer account number ready before you call to speed up the process.

FAQ: SalonCentric Return Policy

Can I return items to SalonCentric without a receipt?

Technically, no. SalonCentric requires proof of purchase (invoice, packing slip, or receipt). However, if you bought the item on your professional account, the store can often look up your purchase history to validate the return.

How long do I have to return items to SalonCentric?

It depends on the item. You have 30 days for apparel/equipment, 60 days for electrical items/shears, and 120 days for general merchandise.

Does SalonCentric charge a restocking fee?

In the US, restocking fees are rare for standard items but may apply to equipment. In Canada, a 20% restocking fee applies to all returns made between 31 days and 4 months after purchase.

Can I return online SalonCentric orders in-store?

Yes, but only if the total return value is under $450. If the return is over $450, you must process it as a mail-in return.

Who pays for return shipping at SalonCentric?

The customer is responsible for return shipping costs unless the return is due to a SalonCentric error (like sending the wrong item) or shipping damage.

Can I return open hair color or shampoo?

Generally, no. Items must be unopened, unused, and in saleable condition. If the product is defective, contact customer support for an exception.

What should I do if my item arrived damaged?

Contact Customer Care within 5 business days of receipt. If the item is valued under $150, you can usually exchange it at a local store. For higher-value items, support will give you instructions.

How long does a refund take?

In-store refunds are immediate. Mail-in returns typically take 7-10 business days to process after the warehouse receives your package.

Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official SalonCentric website or with your local store. Information verified November 2025.

Found this helpful? Bookmark this page for the latest SalonCentric return policy updates and check our other guides before your next purchase.