Stoko Return Policy: Your Complete 2026 Guide to Refunds and Exchanges
Buying premium, medical-grade supportive apparel is a major investment in your body and athletic performance. Because Stoko tights feature the advanced, integrated Embraz Joint Support System, they fit much tighter than standard athletic wear. It is completely normal to worry about the fit, comfort, and compression level when spending over $300 on supportive gear. If your K1 Tempo or K1 Breathe tights do not feel perfect, you need to know how the Stoko return policy works.
This comprehensive guide will explain everything you need to know about getting a refund or exchange from Stoko. We will cover their generous 30-day return window, strict hygiene eligibility rules, exact refund method choices, and step-by-step instructions on how to use their online portal. We will also reveal how to easily avoid their hidden return fees.
Please note: This guide is based on the latest available Stoko policy data and is verified for 2026. Policies may change, so always confirm details with the official store.
Overview of the Stoko Return Policy
Before diving into the fine print, here is a quick summary of how returns and exchanges work at Stoko.
| Topic | Details |
|---|---|
| Return Window | 30 days from the date of delivery |
| Eligible Items | Unwashed, clean, tried on over clean undergarments |
| Return Methods | Online portal with mail-in drop-off (USPS, FedEx, Canada Post) |
| Refund Methods | Original payment method or Stoko store credit |
| Non-returnable Items | Final sale items, gift cards, and washed garments |
| Fees | $15 fee for refunds; $0 fee for exchanges and store credit |
Return Window & Eligibility
The 30-Day Guarantee
The standard return window for all Stoko products is 30 days from the exact date your package is delivered. This gives you plenty of time to take the item out of the box, adjust the supportive cables, and see how the tights feel on your body.
The Stoko "Golden Rule" for Trying on Gear
Because Stoko products are FDA Class 1 Medical Devices designed to be worn tight against the skin, the brand has very strict hygiene rules. Stoko uses a "Get Active" trial philosophy, but you must follow these rules for your return to be accepted:
- Always wear undergarments: When trying on your Stoko tights to test the cable tension, you must wear clean underwear or shorts underneath.
- Keep it clean: Do not do a heavy, sweaty workout in the tights if you think you might return them.
- Do not wash them: If you put the tights in the washing machine, they immediately become non-returnable.
If the warehouse inspection team finds sweat stains, dirt, pet hair, or signs of direct bare-skin contact, your return will be rejected and mailed back to you.
Direct Purchases vs. Authorized Dealers
The 30-day Stoko return policy only applies to items bought directly from the official Stoko website. If you purchased your supportive tights from a physical therapist clinic, orthopedic doctor, or a third-party retail store like REI, you must follow that specific retailer's return rules.
How to Return Items to Stoko
Stoko operates entirely as a direct-to-consumer digital brand. Because they do not have physical stores, you will use their online portal to handle everything.
In-Store Returns
An in-store return directly to a Stoko building is not possible since they do not operate brick-and-mortar retail locations. If you bought your gear at a local clinic or third-party store, you must take the item back to that specific location.
Online Returns
Setting up an online return is simple through Stoko’s self-serve portal (powered by Loop Returns). Here is the step-by-step process:
- Go to the official Stoko Returns & Exchanges Portal.
- Type in your Order Number (found in your confirmation email) and your Shipping Zip/Postal Code.
- Select the specific tights or items you want to send back.
- Choose your goal: Exchange for a new size, get Store Credit, or get a Refund to your original card.
- Download and print the prepaid shipping label provided by the portal.
Mail-In Returns & Drop-Off
Once your label is printed, you are ready to mail your package:
- Pack your clean, unwashed Stoko tights into their original box or a secure mailer.
- Include all accessories, such as the mesh wash bag and instructional cards.
- Attach the prepaid label to the outside, covering any old barcodes.
- US Customers: Drop the package off at your local USPS or FedEx location (check your label to see which carrier was selected).
- Canadian Customers: Drop the package off at any Canada Post location.
Pro Tip: Never use your own shipping carrier. Always use the label provided by the portal so Stoko can track the package and process your refund automatically.
Refund Methods & Processing Time
Choosing Your Refund Method
When you use the return portal, you will be asked how you want to receive your money. You have two options:
- Original Payment Method: The money goes back to the credit card, debit card, or Apple Pay account you used to buy the tights. (Note: This option incurs a fee).
- Store Credit: The money is instantly issued to you as a Stoko digital gift card. (Note: This option is 100% free).
How Long Does a Refund Take?
After you drop your package off at the post office, it can take 3 to 7 days to reach the Stoko warehouse. From there, the inspection team takes a few days to verify the item is unwashed and clean.
Once approved, the standard processing time is 5 to 10 business days for the funds to appear on your bank or credit card statement. Store credit, however, is usually issued much faster-often as soon as the carrier scans your return package.
Exchange Policy
Because the Embraz cable system is highly engineered, finding the perfect fit can take a try or two. Stoko’s exchange policy is incredibly generous and is designed to help you get the right size without extra costs.
- Exchanges are Free: Unlike standard refunds, exchanges cost absolutely nothing. Stoko covers all shipping costs.
- Instant Exchanges: In many cases, Stoko offers an "Instant Exchange" feature. This means they will ship your new size immediately before you even put your old pair in the mail. A temporary hold is placed on your credit card just to ensure you actually mail the old pair back.
- Different Models: You can exchange your K1 Tempo for a K1 Breathe. If there is a price difference, the portal will securely charge or refund you the difference during checkout.
Finding the right fit for medical gear is just as important as finding the right footwear. Just like measuring your feet for Superfeet trimmed insoles, getting the exact right size in Stoko tights is crucial for knee support.
Non-returnable Items
To protect customer health and maintain strict hygiene standards, certain items are strictly considered non-returnable items:
- Washed Garments: Once a Stoko product goes through a washing machine, it can no longer be returned.
- Final Sale Items: Any gear clearly marked as "Final Sale" or purchased during deep clearance events cannot be returned or exchanged.
- Gift Cards: Physical and digital Stoko gift cards cannot be refunded or exchanged for cash.
- Soiled Items: If tights are returned covered in pet dander, dirt, sweat, or skin oils, they will be rejected.
This hygiene policy is common for high-end athletic wear. If you are used to the Lululemon return policy or the Gymshark return policy, you will find Stoko's unwashed requirement very similar.
Fees, Deductions & Exceptions
The biggest complaint shoppers have about returns is unexpected fees. Here is exactly what it costs to return Stoko gear:
- The $15 Refund Fee: If you want your money back on your original credit card, Stoko deducts a $15 restocking fee (which acts as a return shipping fee) from your total refund. This applies to both USD and CAD orders.
- Free Store Credit & Exchanges: You can completely avoid the $15 fee by choosing to exchange your item or by selecting store credit instead of a cash refund.
- Original Shipping Costs: If you paid extra for expedited or overnight shipping when you first ordered your tights, that shipping cost is non-refundable.
Warranty Exceptions
If your Stoko tights arrive damaged, or if a supportive cable snaps after a few months, do not use the standard return portal. Stoko offers a 1-Year Warranty on manufacturing defects. Contact customer support directly, and they will replace defective items for free outside of the standard 30-day window.
Health Savings Accounts (HSA/FSA)
Because Stoko tights are FDA-registered medical devices, many people buy them using HSA or FSA cards. If you return an item bought with one of these cards, the refund must be pushed back to that specific health account.
Holiday & Extended Return Policies
During the winter gift-giving season, Stoko understands that 30 days might not be enough time. They typically offer a special holiday return policy extension.
Purchases made between late November and late December are usually granted an extended return and exchange window lasting until the end of January of the following year. This ensures that if you gift a pair of K1 Summit tights for the holidays, the recipient has plenty of time to exchange them for the correct size.
Customer Support & Contact Information
If you are struggling with the Loop returns portal, need help adjusting your cables, or want to file a warranty claim, the Stoko customer support team is highly responsive.
- Email: hello@stokodesign.com
- Contact Form: Available on the official Stoko Contact Us Page.
- Operating Hours: Monday through Friday, 9:00 AM to 5:00 PM (Pacific Time).
Helpful Tip: When emailing support, always put your original Order Number (e.g., #12345) in the subject line. This helps the team pull up your account and solve your problem much faster.
Frequently Asked Questions
Can I return my Stoko tights if I have already worn them?
Yes, you can try them on and test the supportive cables around your house. However, they must be tried on over clean undergarments. To be eligible for a return, the tights must remain clean, undamaged, and completely unwashed.
Does Stoko charge a return shipping or restocking fee?
It depends on your refund choice. If you choose an exchange or store credit, returns are 100% free. If you want a refund to your original credit card, Stoko deducts a $15 fee from your refund to cover return shipping and restocking.
Can I return online orders in-store at Stoko?
No. Stoko does not have physical retail locations. All direct purchases must be mailed back using the prepaid shipping label generated through their online returns portal.
Can I return items to Stoko without a receipt?
Because Stoko is an online-first brand, they do not use paper receipts. To process no-receipt returns, you simply need your digital Order Number and the zip code used for shipping. If you received the item as a gift, contact customer support to locate the original order number.
How long does a refund from Stoko take?
Once you mail your package back, it usually takes 5 to 10 business days for the warehouse to inspect the item and for your bank to process the refund back to your credit card.
What should I do if my Stoko package arrived damaged?
If your supportive tights arrive with a defect or shipping damage, do not use the standard returns portal. Email customer support at hello@stokodesign.com within 48 hours with photos of the damage so they can send you a free replacement immediately.
Can I return a Stoko gift for cash?
No. If you received Stoko tights as a gift, you can use the return portal to exchange them for a different size or request store credit. If a cash refund is requested, the money can only go back to the original buyer's credit card.
Do I need to return the mesh wash bag that came with my tights?
Yes. Stoko asks that you return all original accessories, including the custom mesh wash bag and any physical instruction manuals, inside the box with your returned tights.
What items are non-returnable at Stoko?
Any items that have been washed, used for sweaty workouts without undergarments, marked as "Final Sale," or digital gift cards are strictly non-returnable.
Can I return Stoko gear purchased from a physical therapy clinic?
No. If you bought your Stoko tights from an authorized third-party dealer, a clinic, or a physical therapist, you cannot use the Stoko online return portal. You must return the item directly to the place of purchase under their specific rules.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Stoko website or with their customer support team. Information verified April 2026.
Found this helpful? Bookmark this page for the latest Stoko return policy updates and check our other activewear and orthopedic guides before your next purchase!
