Under Armour Return Policy: Everything You Need to Know (Plus Worn Gear Hacks)
Navigating retail return policies can be a frustrating experience, especially when dealing with high-performance athletic gear. Whether your new running shoes caused unexpected blisters during their first road test, or the fit of your compression gear wasn’t quite right, understanding a brand's return rules before you buy is essential.
If you are shopping with Under Armour in 2026, having a clear grasp of the Under Armour return policy will save you time, money, and hassle. This comprehensive guide breaks down the official guidelines so you know exactly what to expect. We cover everything you need to know, including standard return windows, in-store versus online options, and the exact steps to print free mailing labels.
Additionally, we dive deep into tricky consumer scenarios that official brand pages often gloss over-such as returning lightly worn shoes, processing returns without a receipt, navigating outlet (Factory House) rules, and utilizing the extended holiday return policy. By the end of this article, you will know exactly how to secure a full refund or exchange with zero out-of-pocket fees. This information is based on the latest available policy and may change over time (verified April 2026).
Overview of the Under Armour Return Policy
Under Armour maintains a consumer-friendly approach designed to ensure you end up with gear that meets your athletic needs. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange.
⏱️ Under Armour Return Policy At-A-Glance (2026)
| Standard Return Window | 60 Days |
| Return Shipping Fee | $0 (Free Prepaid Label) |
| Restocking Fees | None |
| Returns Without Receipt? | Store Credit Only (ID Required) |
| Can You Return Worn Items? | Only if defective or with tags intact |
The Under Armour return policy allows you to return or exchange any purchase within 60 days of purchase, completely free of charge. To qualify for a full refund back to your original payment method, items must be in original, unworn condition with tags attached and accompanied by a receipt or order confirmation.
| Return Route | Processing Time | Associated Fee |
|---|---|---|
| In-Store Retail | Instant / Immediate | Free ($0) |
| Mail-In (USPS/FedEx) | 10 - 14 Business Days | Free ($0 label provided) |
| Outlet (Factory House) | Instant (In-Store Only) | Free ($0) |
Return Window & Eligibility
Standard Return Window
Under Armour provides a standard return window of 60 days for all purchases. This gives you ample time to try on apparel, assess fits in your living room, and make a final decision on your athletic wear.
Online vs. In-Store Return Windows
- In-Store Purchases: The 60-day countdown begins on the exact calendar date printed on your physical register receipt.
- Online Purchases: The 60-day window begins on the shipping date of your package, not the date you clicked "submit order." This ensures transit time does not eat into your time to make a return.
What Items Qualify for Returns?
To qualify for a hassle-free, full refund to your original payment method, items must be:
- Unworn and unwashed: Free of sweat marks, dirt, odors, pet hair, or makeup.
- Intact: Clothing items must have all original cardboard tags, plastic attachments, and stickers attached.
- Packaged properly: Footwear must be returned inside its original cardboard shoe box, which must also be undamaged.
Can I Return Worn Shoes or Used Gear?
This is a massive consumer pain point. Runner's remorse is real-sometimes you buy shoes, run in them once, and realize they cause severe blisters.
Officially, Under Armour requires items to be unworn. However, under their Performance Guarantee, if an item has a clear material defect or manufacturing error within 1 year of purchase, it qualifies for a refund or replacement even if it has been worn. Furthermore, many customers report that if you take lightly worn shoes to a store, explain the physical pain they caused, and ensure the outsoles are washed clean, store managers often use their discretion to process an exchange.
💡 PRO-TIP FOR RETURNING WORN GEAR: If your UA gear fails performance standards within 60 days, do not use the online automated portal, as it may flag the item. Instead, contact support directly to open a "Warranty Claim" or visit a store in person.
How to Return Items to Under Armour
Under Armour provides two main ways to return products. Both methods are entirely free. If you are curious about how this compares to other major athletic brands, check out our guide on the Nike return policy to see how their online return systems stack up.
Returning Under Armour Items Without a Receipt
Lost your receipt? Follow this quick decision path:
-
Are tags still attached?
- Yes: Full refund (to original payment if they can look up your card, or store credit).
- No: Subject to manager approval if unworn.
-
Was it purchased online?
- Yes: Pull up your order confirmation email on your phone for a full refund.
- No: Return for Store Credit at the lowest historical selling price (Government ID Required).
In-Store Return Process
An in-store return is the fastest way to get your money back. You can return items purchased online or at any physical corporate store to an Under Armour location.
- Locate your nearest Under Armour Brand House or Under Armour Factory House (Outlet).
- Bring your physical merchandise along with its original packaging and tags.
- Bring your proof of purchase (shipping confirmation email, online order barcode, or physical store receipt).
- Present your original form of payment (credit card, Apple Pay, etc.) to the store associate to receive an immediate refund.
(Note: Items purchased at third-party retailers like Dick's Sporting Goods cannot be returned to Under Armour stores).
Online Return Process
If you purchased items via UA.com or the UA App, processing an online return is simple.
- Go to the official Under Armour online returns portal.
- Enter your Order Number and the Billing Zip Code associated with the order.
- Select the specific items you wish to return and choose a reason code from the drop-down menu.
- Confirm your details and submit the request to generate your return shipping materials.
💡 PRO-TIP FOR ONLINE RETURNS: If your online order was shipped in multiple boxes, you can return them in a single package. Simply register all the items in the online portal and place all of them inside one box with a single printed shipping label.
Mail-In Return Checklist (Mobile-Friendly)
Once you register your return online, prepare your package for physical shipment. Follow this quick checklist:
- [ ] Step 1: Pack your items. Place the unworn items with original tags and shoe boxes inside a secure shipping box.
- [ ] Step 2: Include paperwork. Insert your packing slip or return authorization page inside the box.
- [ ] Step 3: Print your label. Print the free prepaid FedEx or USPS label emailed to you.
- [ ] Step 4: Attach the label. Tape the label to the outside of your box, completely covering any old shipping barcodes.
- [ ] Step 5: Drop it off. Bring your package to an authorized FedEx drop-off point or local USPS post office. Ask the clerk for a drop-off receipt for your records.
Refund Methods & Processing Time
Refund Methods
Your refund method defaults directly to the payment type used during checkout:
- Credit/Debit Cards: Funds are sent back to your card provider.
- Digital Wallets: PayPal or Apple Pay purchases are reversed back to your respective digital account.
- Gift Cards: Purchases made using an Under Armour Gift Card are refunded via a new digital e-gift card sent to your registered email address.
Processing Time
The processing time for your refund depends on how you returned the item:
- In-Store Returns: Refund transactions are initiated immediately. Depending on your bank, it may take 3 to 5 business days for the credit to appear on your statement.
- Mail-In Returns: Once your package is handed over to the carrier, transit and warehouse processing takes 10 to 14 business days. Under Armour will send a confirmation email once your refund has been officially approved.
Exchange Policy
Under Armour makes exchanging gear simple, though the physical and digital processes differ slightly. If you've ever used the Adidas return policy, you'll find Under Armour's process very similar.
Exchange Time Window
Just like standard returns, the exchange policy requires that you initiate a swap within 60 days of your purchase or shipping date.
Steps for Requesting an Exchange
- In-Store Exchanges (Fastest): Bring your unworn item and receipt to any Brand House or Factory House location. An associate will assist you in finding the correct size or color. If it's out of stock, they can order it with free shipping directly to your home.
- Online Exchanges: Under Armour does not support direct online exchanges. To swap an item online, you must first return the original item using the standard mail-in portal for a full refund, and then place a brand-new order for your desired product.
Non-Returnable or Restricted Items
To maintain strict hygiene, safety, and brand standards, certain products are excluded from the standard return rules.
- Items explicitly marked as "Final Sale" online or on physical receipts.
- Customized or personalized gear (e.g., custom-engineered apparel or team jerseys).
- Under Armour Face Masks or sports masks (for strict hygiene and public health safety reasons).
- Under Armour Gift Cards (except where required by state or local laws).
- Items purchased from unauthorized third-party resale sites or independent sellers.
Always check the tags before removing them, as non-returnable items will not be accepted at the warehouse and will simply be shipped back to you without a refund.
Fees, Deductions & Exceptions
Nobody likes hidden fees when returning an item. Fortunately, Under Armour is highly consumer-friendly in this regard.
- Restocking Fee: Under Armour never charges a restocking fee. Whether you return online or in-store, 100% of the item's purchase price is refunded.
- Return Shipping: Standard return shipping is 100% free ($0). Under Armour covers the cost as long as you use the prepaid FedEx or USPS labels generated through their official returns portal.
- Original Shipping Deductions: Original shipping charges are non-refundable. If you paid extra for expedited overnight shipping, those fees are permanently deducted from your refund total, unless Under Armour shipped the wrong item or the gear arrived damaged.
Under Armour Outlet (Factory House) Return Rules
One major exception to keep in mind: Items purchased at an Under Armour Factory House (Outlet) must be returned to an Outlet location. High-end Brand House retail stores cannot scan or process outlet-specific inventory barcodes.
Holiday & Extended Return Policies
Shopping during the holidays can be stressful, which is why Under Armour extends its standard return window for seasonal gifts.
Under the 2026 holiday return policy, any eligible item purchased between November 1, 2026, and December 31, 2026, can be returned or exchanged for a full refund up until January 31, 2027. This gives gift recipients plenty of time after Christmas to swap out sizes or return unwanted gear. (For comparison, you can also read about the New Balance return policy to see how competitors handle holiday extensions).
Customer Support & Contact Information
If you run into issues with a missing receipt, a delayed mail-in refund, or need to initiate a warranty claim for defective shoes, you should reach out to customer support.
- Phone Support: Call 1-888-727-6687 (1-888-7-RUN-UA)
- Live Chat: Click the floating chat bubble on the bottom right corner of UA.com.
- Operating Hours (EST):
- Monday through Saturday: 8:00 AM – 8:00 PM EST
- Sunday: 11:00 AM – 8:00 PM EST
Tip for Faster Support: Have your 8-digit order number ready or log into your UA MapMyRun/UA account before calling or starting a live chat.
Frequently Asked Questions
Can you return worn shoes to Under Armour?
Under Armour's official policy states that returned items must be unworn, unwashed, and with all tags attached. However, if your shoes have a manufacturer defect, you can return them within 1 year under their Performance Guarantee. Lightly worn shoes showing no visible damage are occasionally accepted for exchange in-store at the store manager's discretion if they caused you physical pain.
Can I return items to Under Armour without a receipt?
Yes. No-receipt returns are permitted, but you will not receive a refund to your original payment method. Under Armour physical stores will process the return for store credit issued on a gift card. The value of this credit will be determined by the item's lowest historical selling price, and you must present a valid government-issued photo ID.
What is Under Armour's return window?
Under Armour allows free returns within 60 days of the purchase date for in-store buys, or 60 days from the shipping date for online orders.
Can I return items purchased at an Under Armour Outlet store?
Yes, items purchased at an Under Armour Factory House (Outlet) can be returned to any Factory House store. Please note that Outlet purchases cannot be returned to regular Under Armour Brand House stores or through the online mail portal.
Does Under Armour charge a restocking fee?
No. Under Armour does not charge any restocking fees. As long as your item is eligible for return, you will receive the full purchase price back.
How do I return a gift from Under Armour?
Gifts returned to an Under Armour retail store with a gift receipt will be refunded via an Under Armour Gift Card. This ensures the original sender is not notified of the transaction. If you don't have a gift receipt, you can still receive store credit for the item's current selling price.
How long does a refund from Under Armour take?
In-store refunds are processed immediately and usually appear on your bank statement within 3 to 5 business days. Mail-in returns take 10 to 14 business days to travel to the warehouse, pass inspection, and be credited back to your account.
How do I print an Under Armour return label?
Visit the Under Armour Online Returns Portal, enter your order number and billing zip code, select the item to return, and hit submit. The system will automatically generate a PDF shipping label that you can download and print for free.
What should I do if I received the wrong item?
If Under Armour sent you the wrong item or a damaged product, contact customer support immediately via phone or live chat. They will issue a priority replacement and provide a prepaid return label so you can return the incorrect item at no cost.
Can I return an online purchase in-store at Under Armour?
Yes. You can return any online purchase made on UA.com or the UA App to any corporate Under Armour Brand House or Factory House store. Just bring your shipping confirmation email or order invoice barcode.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Under Armour website or with your local store. Information verified April 2026.
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