CurrentBody Return Policy: 30-60-90 Day Returns + Money-Back Guarantee
Buying high-tech beauty devices is a big investment. Whether you ordered the wrong LED mask or the device simply isn’t giving you the results you hoped for, understanding the CurrentBody return policy is critical before you pack up that box.
While the site lists a general return window, the rules change drastically depending on whether you have opened the box or if the item falls under a specific "Money-Back Guarantee." This guide covers everything you need to know about return windows, eligibility, refund method timelines, and potential fees.
Note: The details in this guide are based on the CurrentBody US policy as of late 2025. Policies can change, so always double-check with customer support if you are unsure.
CurrentBody Return Policy Overview
| Feature | Details |
|---|---|
| Standard Return Window | 30 days for new, unused, and unopened items. |
| Money-Back Guarantee | 60–90 days on select devices (LED masks, RF tools) with "proper usage." |
| Condition Required | Unopened with seals intact (Standard) or Used per instructions (Guarantee). |
| Restocking Fee | 10% fee applies to Money-Back Guarantee returns. |
| Return Shipping | Customer pays for return shipping; costs are not refunded. |
| Refund Timeline | Processed within 5–14 business days after receipt. |
Quick Return Summary & Eligibility Checklist
The CurrentBody return policy effectively has two tiers: the standard policy for unwanted items and the extended guarantee for specific beauty devices.
1. The Standard 30-Day Return
If you change your mind, you have 30 days from the day you receive your order to start a return. However, strict rules apply here:
- The item must be unopened and unused.
- All manufacturing seals must be unbroken.
- It must include all original packaging and accessories.
2. The Money-Back Guarantee (60-90 Days)
Certain devices, such as the CurrentBody Skin LED Light Therapy Mask or NuFACE devices, come with an extended return period. This allows you to use the product and return it if you don't see results.
- Catch: You must prove you followed the "recommended treatment plan."
- Fee: A 10% restocking fee is deducted from your refund.
Eligibility Checklist
Before mailing anything back, check these boxes to avoid rejection:
- [ ] Is the item within the 30-day (standard) or 60/90-day (guarantee) window?
- [ ] If returning under standard rules: Is the hygiene seal still intact?
- [ ] Did you keep all free gifts? (If not, their value will be deducted).
- [ ] Do you have your order number and email address ready?
- [ ] Are you prepared to pay for return shipping?
Step-by-Step Guide: How to Return CurrentBody Items
CurrentBody does not have physical stores, so all returns must go through their online process. Follow these steps to ensure your online return is handled correctly.
Step 1: Check Your Eligibility
Verify which policy applies to your item. If you opened a device that does not have a specific Money-Back Guarantee, it is likely non-returnable.
Step 2: Initiate Your Return Online
You do not need to call a phone number.
- Go to the CurrentBody website and scroll to the footer to find the "Returns" or "Refund Policy" link.
- Access the return portal using your Order ID and Email.
- Select the item(s) you want to return and the reason.
-
Note for Philips products: Returns for Philips items often require emailing
sales@currentbody.comdirectly rather than using the standard portal.
Step 3: Pack & Ship Securely
Once your return is approved (you may receive a Return Merchandise Authorization or RMA):
- Pack the item securely in a sturdy box.
- Include all manuals, cords, and accessories.
- Important: You must pay for the shipping label. CurrentBody does not provide free return labels for change-of-mind returns.
- Use a trackable shipping method. CurrentBody is not responsible if the package is lost in transit.
Step 4: Track & Expect Refund
Keep your tracking number. Once the warehouse receives your package, they inspect it. If approved, your processing time for the refund is typically 5 to 14 business days.
Return Windows Explained
Understanding the timeline is the most important part of this policy.
30-Day Standard Policy
This applies to almost everything on the site-skincare, accessories, and devices that are unopened. The clock starts the day your package is delivered. There are no automatic extensions for holidays unless specifically stated on the site during the season.
60-90 Day Money-Back Guarantee (Qualifying Products)
This is where CurrentBody stands out against competitors like Sephora. You can actually use these items and still return them, provided you agree to the 10% fee.
| Product Category | Return Window | Special Requirements |
|---|---|---|
| LED Masks (Face, Eye, Lip, Hand) | 60 Days | Must follow treatment plan; 10% fee. |
| NuFACE / Tria / SmoothSkin | 90 Days | Must be used as directed. |
| Philips Devices | 100 Days | Often handled via Philips directly. |
| Foreo / Braun | Standard 30 Days | Unless a specific promo states otherwise. |
2-Year Warranty vs. Returns
Do not confuse the return window with the warranty.
- Returns: For when you don't want the item anymore (0–90 days).
- Warranty: For when the item breaks or malfunctions (up to 2 years). If your device stops working after 6 months, you are eligible for a repair or replacement, not a refund.
What Can (and Can't) You Return to CurrentBody?
To avoid shipping an item back only to have it rejected, review these lists carefully.
Returnable Items
- Unopened Tech: Devices with the clear cellophane or sticker seal 100% intact.
- Money-Back Guarantee Items: Specific used devices (like the LED mask) within the extended window.
- Defective Items: Products that arrive broken or fail within the first 30 days.
Non-Returnable Items
- Opened Standard Items: If you open a Clarisonic or a standard Foreo and decide you don't like the color, you cannot return it.
- Consumables: Gels, serums, brush heads, and patches.
- Intimate Items: Devices like Elvie, vSculpt, or Lelo are final sale for hygiene reasons if opened.
- Incomplete Sets: Returning a kit without the free gift or charging cord will result in a deduction.
Damaged or Defective Items
If your order arrives damaged, contact customer support immediately (within 48 hours is best). For defective returns within 30 days, CurrentBody will usually provide a full refund or replacement and may cover the shipping costs, unlike standard returns.
Refunds, Fees & Costs
Many customers are surprised by the fees involved. Here is the breakdown so you know what to expect.
How Refunds Work
Refunds are issued to your original payment method. Once the warehouse inspects and accepts your return, you will receive an email. It can take up to 14 days for the funds to appear in your bank account or on your credit card statement.
10% Restocking Fee
If you use the Money-Back Guarantee (e.g., you used an LED mask for 50 days and want to return it), CurrentBody deducts 10% of the purchase price. This covers the cost of testing and refurbishing the used device.
Who Pays Return Shipping?
You do. CurrentBody does not offer free returns for change-of-mind or Money-Back Guarantee claims. International return postage can be expensive, so check rates with your local carrier (USPS, UPS, FedEx) before buying if you are on the fence.
Money-Back Guarantee Deep Dive
This section helps you navigate the "Money-Back Guarantee" without getting your claim denied.
Qualifying Products
Always check the product page before you buy. If it says "60-Day Money Back Guarantee," take a screenshot. Common qualifying items include the CurrentBody Skin LED range, Lyma Laser, and Capillus caps.
"Proper Usage" Requirements
The policy states you must use the device as recommended.
- What this means: If the manual says "use 10 minutes daily for 4 weeks," and you return it after 1 week saying it didn't work, your return might be denied.
- Tip: Keep a simple log or photos of your progress. If support asks for proof of usage, you will have it ready.
Common Rejection Reasons
- Returning an item after the guarantee window closes.
- Returning a device that is dirty or damaged due to user error.
- Excessive returns (CurrentBody monitors for abuse and may deactivate accounts).
What Customers Get Wrong (BBB Insights)
Based on consumer reports and complaints, here are the most common misunderstandings:
- "Money-Back means Free Return" - False. The 10% fee and shipping costs mean you might lose $40–$60 on a return of an expensive item.
- "I can return opened skincare" - No. Once a serum or gel is opened, it is yours to keep.
- "The Warranty gets me a refund" - After the return window closes, the warranty only covers repairs or replacements, not cash back.
CurrentBody vs Competitors
How does CurrentBody compare to other retailers selling similar tech?
| Retailer | Return Window | Shipping Cost | Open Items? |
|---|---|---|---|
| CurrentBody | 30–90 Days | Customer Pays | Only specific items |
| Sephora | 30 Days | Free | Yes (gently used) |
| NuFACE Direct | 60 Days | Customer Pays | Yes |
| Amazon | 30 Days | Free (usually) | Yes |
If you are unsure about a device, checking the Amazon return policy or buying through a retailer with physical stores might offer more flexibility, though CurrentBody often has exclusive bundles you can't find elsewhere.
Frequently Asked Questions
Can I return items to CurrentBody without a receipt?
You generally do not need a physical paper receipt, but you absolutely need your Order ID and the email address used to place the order. Since CurrentBody is an online-only retailer, your order confirmation email serves as your proof of purchase.
What if my device is broken or defective?
If your item is faulty within the first 30 days, CurrentBody offers a full refund or exchange. If it breaks after 30 days but within the warranty period (usually 2 years), you are eligible for a replacement device, but not a refund.
How long does a refund from CurrentBody take?
Once the warehouse receives your package, inspection takes a few days. After approval, the processing time for the money to hit your account is typically 5–14 business days, depending on your bank.
Do I have to pay for return shipping?
Yes. For standard returns and Money-Back Guarantee returns, the customer is responsible for all shipping costs. CurrentBody does not provide prepaid labels unless the item arrived damaged or the wrong item was sent.
Can I return an opened LED mask?
Yes, but only if it falls under the specific "Money-Back Guarantee" for that product (usually 60 days). You will be charged a 10% restocking fee. If the mask does not have this specific guarantee listed, it cannot be returned once the seal is broken.
Does CurrentBody charge a restocking fee?
They charge a 10% restocking fee on items returned under the Money-Back Guarantee (used items). Standard returns of unopened, new items generally do not incur a restocking fee, though original shipping charges are not refunded.
What items are non-returnable?
You cannot return consumable items like conductive gels, skincare serums, or brush heads once opened. Intimate wellness devices and opened electronics that do not carry a specific money-back guarantee are also non-returnable items.
Is there an extended holiday return policy?
CurrentBody typically does not advertise a broad holiday extension like Amazon or Best Buy. Stick to the standard 30-day rule unless you see a specific banner on their website stating otherwise during the holiday season.
Customer Support & Contact Information
If you are having trouble with the online portal or need to discuss a warranty claim, here is how to reach them.
-
Email:
sales@currentbody.com - Help Center: Accessible via the "Contact Us" bubble on their website.
- Response Time: Usually within 24–48 hours.
Support Tip: If you are returning a high-value item like a laser hair remover, take photos of the device and the package before you ship it. This protects you if the carrier damages the box.
For more insights on tech returns, check out our guides on the Bambu Lab return policy and Boox return policy.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official CurrentBody website. Information verified December 2025.
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