Boox Return Policy (2025 Update)
Introduction
Buying a new e-reader or tablet is an exciting investment, but sometimes the device just isn't the right fit. Whether you bought a Boox Note, Tab, or Leaf, understanding how to return it is essential to avoiding unexpected costs. This guide covers the entire Boox return policy, breaking down the return window, eligibility requirements, and the specific steps you need to take to get your money back.
It is important to know that Boox has stricter return rules compared to some major retailers. You will need to be aware of potential shipping costs and restocking fees before you mail your device back. The information below is based on the latest policy updates verified in early 2025.
Boox Return Policy Overview
If you need a quick summary, here is how the return process generally works for items bought directly from the Boox Shop.
| Topic | Details |
|---|---|
| Return Window | 30 days from receipt for refunds; 14 days to report defects. |
| Eligible Items | Unused items in original packaging with all accessories. |
| Return Methods | Mail-in returns only (requires prior approval). |
| Refund Methods | Refund to original payment method. |
| Non-returnable Items | Items damaged by the user, software-only issues, or missing parts. |
| Fees | Restocking fee (up to 15%) if damaged; customer pays return shipping. |
Return Window & Eligibility
To qualify for a refund, you must act quickly. Boox separates their timelines based on whether the device is simply unwanted or if it is defective.
Standard Return Window
You have 30 days from the date you receive your shipment to request a refund for non-defective products. If you change your mind about the purchase, you must initiate the return within this timeframe.
For defective items or hardware issues, the window is tighter. You must report these issues within 14 days of receipt. If you wait longer than two weeks to report a defect, your request may be rejected or handled under warranty rather than a return.
Eligibility Requirements
Boox is strict about the condition of returned items. To receive a full refund (minus shipping fees), your return must meet these criteria:
- Condition: The item must be unused and in the same condition as when you received it.
- Packaging: It must be in the original packaging with all accessories included.
- Proof: You must provide a receipt or proof of purchase.
- Approval: You generally cannot send an item back without first getting approval from customer support.
If you return a device that has been used, scratched, or is missing parts, Boox may reject the return or charge a significant fee.
How to Return Items to Boox
Since Boox does not have physical retail locations, all returns are handled online and through the mail. Follow these steps carefully to ensure your return is accepted.
Online Return Process
- Contact Support: You cannot simply mail the box back. You must first contact Boox customer support via their official website or support email.
- Submit a Request: Provide your order details, proof of purchase, and the reason for the return.
- Wait for Approval: Boox will review your request. If approved, they will provide you with specific return instructions and the return address.
- Pack the Item: Place the device and all accessories back in the original box. Ensure it is packed securely to prevent damage during transit.
- Ship the Item: Take the package to the carrier. Unless the item is defective, you are responsible for paying the return shipping costs.
Important Shipping Notes
- Tracking: Always use a shipping method that provides a tracking number.
- Insurance: It is highly recommended to insure the package. If the device is lost or damaged on its way back to Boox, they will not issue a refund.
- Customs: If you are shipping internationally, you are responsible for any customs duties or tariffs.
In-Store Returns
Boox operates primarily as an online retailer. There are no options for an in-store return. You must mail the product back to the address provided by their support team.
Refund Methods & Processing Time
Once Boox receives your package, the process is not instant. The team must inspect the device to ensure it meets their return standards.
- Refund Method: Refunds are issued to the original payment method you used during checkout.
- Processing Time: Inspection and processing typically take between 7 to 14 business days after the warehouse receives your return.
- Delays: Some customers have reported delays in communication and processing. If you haven't heard back within two weeks of your return being delivered, it is a good idea to follow up with support.
Please note that the refund amount will be the price of the product minus any shipping fees you paid originally. Shipping costs are non-refundable unless the return is due to a verified hardware defect.
Exchange Policy
Boox does not have a direct "exchange" process where you swap one device for another in a single transaction.
If you want a different model:
- Initiate a return for the device you currently have.
- Place a brand-new order for the device you want.
- Wait for your refund from the first order to process.
This exchange policy ensures that you get your new device faster, rather than waiting for the return to be processed first.
Non-returnable or Restricted Items
Not everything can be sent back. Boox will likely reject your return if it falls into these categories:
- User Damage: Devices with scratched screens, dents, or water damage caused by the customer.
- Software Issues: Returns based solely on software preferences (without hardware defects) are often not accepted or are subject to strict scrutiny.
- Missing Items: Packages missing the stylus, cables, or manual.
- Unauthorized Returns: Any package sent back without a prior Return Merchandise Authorization (RMA) or approval from support.
Fees, Deductions & Exceptions
One of the biggest pain points for customers is the fee structure. Boox passes several costs on to the consumer for non-defective returns.
| Fee Type | Cost/Details |
|---|---|
| Restocking Fee | Up to 15% of the device price if the item is scratched, damaged, or not in "like new" condition. |
| Return Shipping | Paid by the customer for personal preference returns. Waived only for approved defects. |
| Original Shipping | Non-refundable. |
| Receipt Charge | $15 - $20 fee deducted if specific receipt/paperwork requirements are not met (varies by device size). |
| Package Fee | $10 deduction if the original packaging is lost or damaged. |
If you return a device simply because you don't like it, expect to receive less than the full purchase price back due to shipping and potential handling fees.
Holiday & Extended Return Policies
Some electronics retailers offer extended return windows during the holidays (like Christmas or Black Friday). However, Boox does not explicitly advertise a permanent holiday return policy extension.
Unless specified on their website at the time of purchase, assume the standard 30-day window applies to all orders, regardless of the season.
Customer Support & Contact Information
Since you cannot go to a store, contacting support is your only option for help.
- Method: The primary way to contact Boox is through the contact form on their official website (shop.boox.com) or via their support email.
- Response Time: Response times can vary. It is best to reach out as early as possible within your return window.
- Tips: When you contact customer support, have your order number and photos of the device ready. This can speed up the approval process.
For comparisons with other electronics policies, you might find our guides on the TV Ears return policy or the RxTechExam return policy helpful.
Frequently Asked Questions
How long do I have to return a Boox device?
You have 30 days from the date of receipt to request a return for a refund. However, if the item is defective, you must report it within 14 days.
Does Boox provide free return shipping?
No, typically they do not. For returns based on personal preference (e.g., you changed your mind), you must pay for return shipping. Boox generally only covers shipping if the item is confirmed to be defective.
Can I return a device if I opened it?
Yes, but it must be in "like new" condition with all original packaging. If the device shows signs of wear, scratches, or damage, Boox may charge a restocking fee of 15% or reject the return entirely.
What if I lost my receipt?
Boox requires proof of purchase to process any return. If you bought it directly from their online store, your order confirmation email usually serves as your receipt. Without it, you likely cannot return the item.
Can I cancel my order after it ships?
No. Once an order has been shipped, it cannot be canceled. You will have to wait for the item to arrive and then initiate a return process, which means you will be responsible for the shipping costs.
How long does a refund take?
Refunds generally take 7 to 14 business days to process after Boox receives and inspects the return.
Does Boox accept returns from other retailers?
No. The Boox return policy described here applies only to items purchased directly from the official Boox Shop. If you bought your device from Amazon or Best Buy, you must follow their specific return policies.
Can I return a gift to Boox?
Returns must be initiated by the original purchaser using the order details. If you received a Boox device as a gift, you will likely need the gift giver to handle the return process for you.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Boox website or with your local store. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Boox return policy updates and check our other guides, such as the Datsusara return policy, before your next purchase.
