Datsusara Return Policy: The Complete Guide (2025)

Buying high-quality hemp gear, whether it is a durable combat bag or a new Gi, is an investment. However, sometimes the fit isn't quite right, or the item isn't what you expected. Understanding the Datsusara return policy before you buy-or immediately after you receive your order-is the best way to ensure you don't lose money.

Datsusara maintains a strict but clear policy regarding product condition, specifically focusing on sanitary standards for apparel and gear. This guide covers everything you need to know, including the return window, how to avoid the restocking fee, and the specific steps required to get your refund approved.

Note: This guide is based on the most current policy information verified for 2025. Policies can change, so we always recommend checking the official site for the latest updates.

Overview of Datsusara Return Policy

The Datsusara return process is straightforward but has specific requirements regarding the condition of the items. Unlike some large retailers that accept "gently used" items, Datsusara requires products to be in pristine condition.

Below is a quick summary of the key policy details:

If you are looking to compare this process with other retailers, you can check out our guides on the Ross return policy or the Banter return policy guide to see how different brands handle return windows and fees.

Return Window & Eligibility

To qualify for a refund or exchange, you must act within the specific timeframe and ensure your items meet strict eligibility standards.

The 30-Day Timeline

The return window for Datsusara is 30 days. It is crucial to note that this countdown begins on the date of shipment, not the date you received the package. If you wait until the 29th day after delivery to check your item, you may already be outside the eligible window.

Condition Requirements

Datsusara is very specific about the condition of returned items. Because they sell activewear and combat gear (like Gis and rash guards), hygiene is a top priority.

Your return will likely be rejected if:

• The item has an odor: This includes cigarette smoke, perfumes, pet smells, or sweat.
• Tags are missing: All original tags must be attached.
• It has been worn: Apparel must be absolutely unworn (trying it on briefly for size is usually acceptable provided it doesn't leave marks or smells, but be extremely careful).
• It is damaged: Any signs of use or wear will disqualify the return.

If you are returning a bag, ensure it is clean, empty, and folded as it was when it arrived.

How to Return Items to Datsusara

Datsusara does not use an automated portal for returns like Amazon; the process requires manual approval from their customer support team. This ensures that only eligible items are sent back, saving you shipping costs on rejected returns.

Step-by-Step Return Process

Follow these steps exactly to ensure your refund processing goes smoothly:

1. Check Your Item: Verify the item is unused, odor-free, and has tags attached.
2. Take a Photo: This is a required step. Take a clear photo of the item you want to return to prove its condition.
3. Email Support: Send an email to Datsusara customer support. You must include:
   • Your original Order Number.
   • The photo of the item.
   • Reason for return (optional but helpful).
4. Wait for Approval: Support will review your request and provide you with the correct return address.
5. Pack and Ship: Pack the item securely. You are responsible for the return shipping costs.
6. Send Tracking: Once you mail the package, reply to the support email with the tracking number. This helps them look out for your package and speeds up your refund.

In-Store Returns

Datsusara primarily operates online. Unless you purchased from a specific authorized physical retailer (which would be subject to that store's policy), all returns must be mailed back to the Datsusara warehouse following the steps above.

Refund Methods & Processing Time

Once Datsusara receives your package, they will inspect the item to ensure it meets the condition requirements mentioned earlier.

• Inspection: Staff will check for odors, wear, and tags.
• Processing Time: Refunds are typically processed within 5 to 7 business days after the item is received and inspected.
• Refund Method: You can choose to receive your money back to your original payment method or as store credit.

Important Note on Deductions: Your refund will be for the price of the item minus the original shipping costs and the restocking fee. If you paid for expedited shipping on your original order, that money will not be refunded.

Exchange Policy

Datsusara handles exchanges very similarly to returns. They do not typically do a direct "swap" in the mail.

• How to Exchange: Follow the standard return instructions (Email support + Photo).
• Recommendation: If you need a different size Gi or bag immediately, it is often faster to return the unwanted item for a refund and place a brand-new order for the correct item right away.
• Availability: Discuss your exchange needs with support when you email them; they can let you know if the item you want is in stock.

For shoppers familiar with other comfort-focused brands, this process is fairly standard. See how this compares to the Comfort return policy.

Non-returnable or Restricted Items

To avoid frustration, be aware of items that cannot be returned. If you send these back, you may not receive a refund, and you might have to pay to have them shipped back to you.

The following are generally non-returnable:

• Worn Apparel: Any item that shows signs of wear, sweat, or washing.
• Items with Odors: Smoke, heavy perfume, or environmental smells.
• Missing Tags: Items without original packaging and tags.
• Clearance/Final Sale: Often, items marked as "Final Sale" cannot be returned (verify this on the product page before buying).
• Customized Items: Any gear that has been personalized.

Fees, Deductions & Exceptions

Unlike some major retailers that offer free returns, Datsusara is a smaller, specialized business that incurs costs for processing returns.

Restocking Fee

There is a $1.00 restocking fee charged for each item returned. For example, if you return three items, $3.00 will be deducted from your total refund amount.

Shipping Costs

• Return Shipping: You must pay for the postage to mail the item back.
• Original Shipping: The cost you paid to have the item sent to you is non-refundable.

Why the Fee?

This small fee helps cover the labor involved in inspecting, folding, re-bagging, and restocking the inventory so it can be sold to another customer in perfect condition.

Holiday & Extended Return Policies

Our research into the current Datsusara policies indicates that they do not have a permanent, standing "Holiday Extension" policy listed on their site year-round.

However, many retailers implement temporary extensions during November and December (e.g., allowing returns until January 31st).

Tip: If you are buying a gift during the holiday season, check the banner on their website or email support beforehand to ask if they are offering a holiday return policy extension for that year.

Customer Support & Contact Information

Since the return process requires manual approval, knowing how to contact Datsusara is vital.

• Email Support: This is the primary method for initiating returns. Check the "Contact Us" page on dsgear.com for the current support email address.
• Response Time: They are generally known for responsive service, often replying within 1-2 business days.
• Social Media: Datsusara is active on social platforms, but for official return requests, always use email to create a paper trail of your order number and photos.

Frequently Asked Questions

Can I return items to Datsusara without a receipt?

You do not need a physical paper receipt, but you must have your Order Number. This serves as your proof of purchase. You can find this in your original order confirmation email.

Does Datsusara cover return shipping?

No. The customer is responsible for all return shipping costs. We recommend using a shipping method with tracking to ensure the package arrives safely.

What happens if I return a worn Gi?

If you return a Gi or apparel that has been worn, washed, or soiled, it will likely be rejected due to sanitary reasons. You will not receive a refund, and you may be responsible for shipping costs if you want the item back.

How long does a refund take?

Once Datsusara receives your return, the processing time is typically 5–7 business days. After they release the funds, it may take your bank an additional 3–5 days to post the credit to your account.

Is there a restocking fee for Datsusara returns?

Yes. Datsusara charges a restocking fee of $1.00 per item returned.

Can I return a gift?

Yes, but you will need the original Order Number from the person who gave you the gift. Refunds will typically go back to the original purchaser's card, or you may be able to request store credit.

What if my item arrived damaged?

If you received a defective item, email customer support immediately with photos of the damage before you use it. In cases of manufacturing defects or shipping damage, Datsusara typically waives fees and helps resolve the issue under their warranty or exchange procedures.

Can I exchange an item for a different color?

Yes, but it is processed as a return. You will return the original item (subject to eligibility) and Datsusara will either send the new color once approved or refund you so you can purchase the new color separately.

Disclaimer: Return policies may change at any time and can vary by region. Always confirm details on the official Datsusara website or with their customer support team. Information verified November 2025.

Found this helpful? Bookmark this page for the latest Datsusara return policy updates and check our other guides before your next purchase.