Daiso Return Policy Full Refund & Exchange Guide

Daiso Return Policy Full Refund & Exchange Guide

Introduction

Shopping at Daiso is an adventure, but sometimes that "must-have" $1.75 item isn't quite right once you get it home. Because Daiso operates differently around the world, understanding the Daiso return policy can be confusing. The rules for returning an item in Australia are completely different from the strict policies for the Daiso online return store in the USA.

This guide covers everything you need to know about getting a refund or exchange in 2025. We break down the return window, eligibility rules, and steps for the USA, Australia, UAE, and Singapore. Whether you bought a bento box online or stationery in-store, we will help you figure out if you can get your money back.

Overview of Daiso Return Policy

The most important thing to know is that Daiso's policy depends entirely on where you bought the item (which country) and how you bought it (in-store vs. online).

In general, Daiso is stricter than big-box retailers. For many regions, "Change of Mind" returns are limited to exchanges only, and USA online orders are often final sale unless the item is broken.

Key Policy Highlights:

• Receipts are mandatory: Almost no region accepts returns without proof of purchase.
• Condition matters: Items must be unopened with tags attached.
• Final Sale items: Cosmetics, food, and seasonal items are rarely returnable.

Quick Reference Guide by Region

Return Window & Eligibility

To successfully return an item, you must act quickly. Daiso generally offers a shorter return window than other major retailers.

Standard Time Limits

• UAE & Singapore: You have 7 days from the date of purchase or delivery.
• Australia: You have 14 days from the date of purchase.
• USA (Online): You must report defective or damaged items within 7 days of delivery.

Condition Requirements

Regardless of the country, your item must meet these standards to be eligible for a refund method or exchange:

• Original Packaging: The item must be unopened and in the original package.
• Tags Intact: Do not remove any labels or barcodes.
• Resalable Condition: If the item looks used, the store manager will likely reject the return.
• Proof of Purchase: You must have the original receipt or online order confirmation.

Online vs. In-Store Eligibility

• In-Store Purchases: Must be returned to a physical store in the same country. You generally cannot return in-store purchases by mail.
• Online Purchases:
  • USA: Online purchases cannot be returned to physical Daiso stores. They must be handled via email support.
  • Japan: Defective items are replaced via mail; shipping fees depend on the situation.

How to Return Items to Daiso

Because the process varies so much, please follow the steps below that match your specific situation.

Option 1: In-Store Returns (Australia, UAE, Singapore)

If you bought your items at a physical location, you must return them in person.

1. Check your receipt: Ensure you are within the date limit (7 days for UAE/SG, 14 days for AUS).
2. Inspect the item: Make sure it is unopened and the packaging is not torn.
3. Visit the store: Go to the customer service counter or cashier.
   • Tip: It is usually best to go to the specific store where you bought the item, though some regions allow returns at any local branch.
4. Present your receipt: Hand over the receipt and the item.
5. Process the return:
   • In Australia, expect an exchange for change of mind, or a refund if the item is faulty.
   • In Singapore, expect an exchange only.
   • In UAE, you may receive a refund or store credit depending on the store's current policy.

Option 2: Online Returns (USA Only)

The Daiso online return process for the US is strict. They generally do not accept returns for "change of mind." You can usually only return items that arrived damaged, defective, or incorrect.

Steps to Return a Defective/Wrong Item in the USA:

1. Take Photos: Immediately take clear photos of the damaged item or the wrong product you received.
2. Email Support: Contact Daiso support (orders@daiso-usa.com) within 7 days of delivery.
   • Include your Order Number.
   • Attach the photos of the damage.
   • Describe the issue clearly.
3. Wait for Approval: Do not ship anything back yet. Wait for a support agent to review your request.
4. Get Your Label: If approved, Daiso will typically provide a UPS return shipping label for incorrect or defective items.
5. Ship it Back: Pack the item securely and drop it off at the carrier location specified on the label.
6. Receive Refund: Once received and inspected, the refund will be processed to your original payment method.

Note: If you are trying to return an item simply because you don't want it anymore, Daiso US online policy states All Sales Are Final.

Refund Methods & Processing Time

If your return is approved, here is how you will get your money back.

Refund Methods

• Original Payment: For defective online orders (USA/Japan) or valid in-store refunds (UAE), the money goes back to your credit card or PayPal account.
• Exchange Only: In Singapore, you will not get cash back. You must choose another item of equal value.
• Store Credit: In some regions like the UAE or Australia (for gift returns), you may receive store credit instead of cash.

Processing Time

• In-Store: These are usually immediate. However, credit card refunds may take 3-5 business days to show up on your bank statement.
• Online (USA): Once your return package is received at the warehouse, it may take approximately 5-7 business days for the team to inspect the item and issue the refund.

If you are looking for information on how other discount retailers handle refunds, you might find our guides on the Dollar General return policy or the Value Village return policy helpful.

Exchange Policy

For many Daiso shoppers, an exchange policy is more relevant than a refund policy. Since many items are low-cost, swapping a product is often easier than processing a refund.

• Australia: Daiso Australia explicitly states that for "change of mind," they offer an exchange. You cannot get a cash refund unless the product is actually faulty or unsafe.
• Singapore: This region operates on a strict exchange-only basis. You must bring the item and receipt within 7 days to swap it for something else.
• USA Online: They generally do not offer direct exchanges. If you receive a damaged item, they will refund you or replace it, but you cannot simply exchange a blue notebook for a red one.

Non-returnable or Restricted Items

Daiso sells many personal and consumable goods. For health and safety reasons, a large portion of their inventory is non-returnable items.

Even if you have a receipt, you typically cannot return:

• Cosmetics & Fragrances: Makeup, perfumes, and nail polish.
• Personal Care: Hygiene products, hair accessories, and brushes.
• Undergarments: Underwear, hosiery, and socks.
• Food & Beverages: Snacks, drinks, and candy.
• Seasonal Items: Holiday decorations (Christmas, Halloween, Ramadan, etc.) are often final sale.
• Sale Items: Clearance or discounted stock is usually sold "as-is."
• Gift Vouchers: These cannot be exchanged for cash.
• Batteries: Often excluded in regions like Singapore.

Always check the signs at the checkout counter, as local stores may add to this list.

Fees, Deductions & Exceptions

Before you attempt a return, be aware of potential costs.

Return Shipping Fees

• USA Online: If you are allowed to return an item due to "change of mind" (which is rare and requires special approval), you will likely have to pay for return shipping.
• Defective Items: If the item arrived broken or Daiso sent the wrong product, they will cover the shipping cost and provide a prepaid label.
• Japan: Freight is collected from the customer unless the product is defective.

Restocking Fees

Daiso does not explicitly list a specific restocking fee percentage on their regional sites. However, they reserve the right to deny a refund if the item is not in resalable condition.

Holiday & Extended Return Policies

Unlike major department stores that offer extended holiday returns (like the Ross Dress for Less return policy), Daiso typically does not offer a holiday return policy extension.

• If you buy a Christmas gift on December 1st in Australia, the standard 14-day window applies, meaning the return period expires before Christmas.
• Warning: Seasonal merchandise is often considered final sale immediately after the holiday passes (and sometimes before).

Customer Support & Contact Information

If you have a specific issue with an order, here is how to contact Daiso. Note that phone support is rarely available for online orders.

• USA Online Support:
  • Email: orders@daiso-usa.com or support@daiso-usa.com
  • Hours: Monday – Friday (Business Hours)
• Australia:
  • Support is best handled at the physical store location (e.g., Westfield, Melbourne Central). There is no central support hotline for returns.
• Japan:
  • Contact via the email form on the official website for return inquiries.

Frequently Asked Questions

Can I return items to Daiso without a receipt?

Generally, no. Daiso is very strict about this. To process an exchange or refund, you must provide the original receipt. Without it, store managers usually deny the return because they cannot verify the purchase date or price.

Does Daiso accept returns for open items?

No. Items must be unused, unopened, and in their original packaging with all tags attached. If you opened a package of pens and decided you don't like them, they are likely not eligible for return.

Can I return online orders in-store?

For the USA, the answer is no. Online return requests must be handled via email and mailed back. You cannot take an item bought at Daisous.com to a physical Daiso mall location for a refund.

What if my item is defective?

If your item is defective, you are entitled to a refund or replacement. In the USA, email customer support with photos within 7 days. In Australia or UAE, bring the faulty item back to the store; consumer laws protect you regarding faulty goods regardless of the standard return window.

Does Daiso USA allow change of mind returns?

Officially, the Daiso US online store states that all sales are final. They usually only accept returns if the item is damaged, defective, or incorrect.

How long does a refund take?

For online returns, once the warehouse receives and inspects your return, the processing time is typically 5-7 business days. In-store refunds are processed immediately but may take a few days to appear on your bank statement.

Are sale items returnable?

No. Clearance, markdown, and seasonal sale items are almost always considered "Final Sale" and cannot be returned or exchanged.

Can I return makeup or food?

No. For health and safety reasons, consumables like food, drinks, and cosmetics are non-returnable items across all Daiso regions.

Disclaimer: Return policies may change at any time and can vary by location and region. Always confirm details on the official Daiso website for your country or with your local store. Information verified December 2025.

Found this helpful? Bookmark this page for the latest Daiso return policy updates and check our other guides before your next purchase.