Dungarees Return Policy (2026 Update)
If you have ever ordered heavy-duty workwear online, you know the sizing struggle is real. Brands like Carhartt and Wolverine often run large, and the difference between an "Original Fit" and a "Relaxed Fit" can easily lead to buying the wrong size. Because of this, understanding the Dungarees return policy is absolutely essential before you hit the checkout button.
Fortunately, Dungarees.com offers one of the most generous return policies in the workwear industry. They provide a massive 90-day return window, which is significantly longer than the standard 30 days offered by many competitors.
However, there is a catch you need to know about: the cost. If you want a standard refund, you will be charged a $7.95 return label fee. But if you know the "hidden gem" of their policy-the free exchange loophole-you can get the right size sent to you without paying a dime in extra shipping fees.
In this comprehensive guide, we will break down everything you need to know about returning items to Dungarees. We cover how to return Carhartt "factory seconds," how to avoid unnecessary fees, and provide simple, step-by-step instructions for using their online return portal. Whether you need a quick refund or a size swap, this guide will make the process easy and stress-free.
Overview of the Dungarees Return Policy
When you are busy on the job site, you do not have time to read through pages of legal jargon. To save you time, we have summarized the most important details of the Dungarees return rules in the quick-reference table below.
The "TL;DR" Summary Table
| Feature | Policy Detail |
|---|---|
| Return Window | 90 Days from the date of purchase |
| Return Shipping Fee | $7.95 (Deducted directly from your refund) |
| Exchange Fee | FREE (No return shipping charge for size/color swaps) |
| Condition Requirements | New, unwashed, unworn, original tags attached |
| Refund Method | Issued to the original payment method |
| Processing Time | 3–5 business days after the warehouse receives the item |
If you are shopping around and comparing policies for different types of apparel, you might notice that workwear rules differ from casual clothing. For instance, if you are also buying boutique fashion, the Dry Goods return policy operates on a much shorter timeline.
Return Window & Eligibility Requirements
To ensure your return is approved quickly and without any hassle, you must meet a few strict eligibility requirements. Because workwear takes a beating, Dungarees is very particular about the condition of returned items.
The 90-Day Standard Window
Dungarees gives you a generous 90 days from the date of purchase to decide if you want to keep your gear. The clock starts ticking on the day you place your order, not the day it is delivered. Compare this to competitors like Dickies, which often limits you to just 30 days. This extended timeline gives you plenty of time to try on your boots or jackets at home and ensure the fit is perfect.
Condition Requirements: The "Unwashed" Rule
This is the most critical rule in the entire policy: items must be in new, resellable condition.
Workwear that has been laundered will automatically be rejected. Even if you just washed a pair of jeans to see if they would shrink to fit, the return will be denied. Furthermore, if you wear the gear to a job site for a single day, it will likely pick up smells (like smoke or grease), dirt, or pet hair. Keep it clean and try it on indoors only.
Carhartt "Irregulars" (Factory Seconds)
Dungarees is famous for selling discounted "Factory Seconds" or "Irregulars"-items with minor cosmetic blemishes. A common misconception is that these discounted items are final sale. They are not.
Carhartt Irregulars follow the exact same 90-day policy as standard items. If you buy a factory second jacket and the sleeves are too short, you can absolutely return or exchange it, which is a major relief for budget-conscious shoppers.
Tags and Packaging
Original factory tags must remain attached to the garment. If you rip the tags off before trying the item on, you risk having your return denied. Additionally, if your item came in a specific manufacturer bag (like a branded Carhartt polybag) or a boot box, you must return it in that original packaging.
How to Return Items to Dungarees
Dungarees is primarily an e-commerce retailer, so almost all returns are handled through the mail. Here is exactly how to start an online return.
The Online Return Portal (Recommended)
The fastest and easiest way to process a return is through the Dungarees official website.
- Visit the Portal: Go to the "Returns & Exchanges" page on Dungarees.com.
- Look Up Your Order: Enter your Order ID and the billing Zip Code used for the purchase.
- Select Your Items: Choose the specific items you want to return or exchange.
- Choose a Reason: Select why you are sending it back (e.g., "Too large," "Changed mind").
- Generate Label: Click the button to download and print your prepaid return label.
Using the Prepaid UPS Return Label
When you use the portal, Dungarees provides a convenient prepaid UPS shipping label. If you are asking for a standard refund, a flat fee of $7.95 will be deducted from your final refund amount.
- Step 1: Print the UPS label securely.
- Step 2: Pack your items in the original shipping box or a sturdy alternative. Include your packing slip.
- Step 3: Tape the box securely and attach the UPS label over any old shipping barcodes.
- Step 4: Drop the package off at any authorized UPS location, UPS Store, or UPS drop box.
Mail-in Return Process (Self-Paid)
If you do not want to use the $7.95 UPS label, you can ship the item back using a carrier of your choice (like USPS or FedEx). You will have to pay the postage out of pocket at the post office.
Pro Tip: Only use this self-paid method if you are returning a very small, lightweight item (like a single beanie or pair of socks) where USPS First Class mail might cost less than $7.95. For heavy jackets or boots, always use the Dungarees UPS label, as shipping heavy items yourself could cost $15 to $20.
If you choose to self-pay, ship your return securely to:
Dungarees Returns Dept. 14500 South Outer 40 Rd. Suite 100 Chesterfield, MO 63017
(Note: While Dungarees operates out of Missouri, an in-store return is not the standard procedure since they operate primarily as an online warehouse. Stick to the mail-in options.)
Refunds & Processing Time
Waiting for your money to come back can be stressful, but Dungarees operates on a fairly reliable timeline.
- Warehouse Processing: Once your package is delivered to the Missouri warehouse, it usually takes 3 to 5 business days for the returns team to inspect the items and process the refund.
- Financial Timeline: After Dungarees approves the return, the funds are sent to your refund method (the original credit card or PayPal account you used). It can take an additional 2 to 10 business days for your bank or credit card company to reflect the credit on your statement.
- Notification: You will receive an automated email confirmation the moment your return is successfully processed by the warehouse.
If you are accustomed to instant refunds from massive retailers, remember that specialty apparel shops take a bit more time. For comparison, the Cuts Clothing return policy for premium menswear also requires a few days for warehouse inspection before releasing funds.
The "Free Exchange" Policy (Best Value)
If you only take one piece of advice from this guide, let it be this: Use the exchange loophole.
Most people return workwear because the fit is slightly off. If you choose an exchange instead of a straight refund, Dungarees completely waives the return shipping fee. This exchange policy is by far the best value for customers.
How the Free Exchange Works
- When you enter the online return portal, select "Exchange" rather than "Refund."
- Choose the new size or color you want.
- Dungarees will provide you with a UPS return label at absolutely no cost to you.
- Furthermore, Dungarees covers the outbound shipping cost to send the new item back to your house.
By choosing to exchange, you lose zero dollars in the transaction.
Items That Cannot Be Returned
To protect their inventory and their customers, Dungarees enforces a strict list of non-returnable items. If you send any of the following items back, they will not be refunded, and you may have to pay to have them shipped back to you.
- Laundered or Washed Goods: There are zero exceptions to this rule. Washing alters the fit and removes factory fabric treatments (like water repellents).
- Altered Items: If you hemmed a pair of pants, added patches, or embroidered a company logo onto a jacket, it is yours forever.
- Worn Gear: Items that show visible wear, scuff marks on boots, or carry "shop smells" like campfire smoke, grease, or heavy cologne.
- Missing Tags: Items where the original factory tags have been cut off or thrown away.
If you are shopping for heavily discounted clearance items, check the tags carefully. Similar to the Ross return policy for discount goods, items specifically marked as "Final Sale" at checkout cannot be returned.
Fees, Deductions & Exceptions
Nobody likes hidden fees. Fortunately, Dungarees is very transparent about what they charge.
- The $7.95 Label Fee: If you request a refund and use their UPS label, $7.95 is deducted from your total. For example, if you return a $100 jacket, you will receive a refund of $92.05.
- No Restocking Fee: Dungarees does not charge a restocking fee. As long as your item is in new condition, you will not be penalized just for changing your mind.
- Original Shipping Fees: If you paid for expedited shipping when you originally placed your order, those original shipping costs are non-refundable.
Defective Products
If you receive a defective item (e.g., a broken zipper or a torn seam right out of the box), do not use the standard return portal immediately. Contact customer support first. Dungarees will waive the $7.95 return shipping fee for damaged goods, but they need to flag it in their system beforehand.
Holiday or Extended Return Policies
If you are buying gifts during the winter months, you get a little extra breathing room.
Under the Dungarees holiday return policy, purchases made during November and December are typically granted an extended return window. Gear bought between November 1st and December 31st can usually be returned or exchanged through February 1st of the following year. This ensures that items gifted on Christmas Day can easily be swapped for a different size without rushing.
Customer Support Information
Sometimes, talking to a real human is the best way to solve a problem. The Dungarees customer support team is highly knowledgeable about workwear sizing.
- Phone Number: 1-866-538-6427
- Email: info@dungarees.com
- Operating Hours: Monday – Friday, 8:00 AM – 5:00 PM (Central Standard Time).
- Live Chat: Available directly on their website during business hours.
Expert Tip: Before you make a purchase or start a return, call their support line early in the morning. Their staff knows exactly how Carhartt styles fit (e.g., advising you to size down on a specific jacket) and can save you the hassle of a return altogether.
Frequently Asked Questions
Does Dungarees offer free returns?
No, standard returns for a refund are not entirely free. If you use their provided UPS return label, a flat fee of $7.95 will be deducted from your refund. However, if you choose to exchange the item for a different size or color, the return process is completely free.
Can I return Carhartt Irregulars (Factory Seconds)?
Yes. Carhartt Irregulars purchased from Dungarees can be returned or exchanged within the standard 90-day window, provided they are still unwashed, unworn, and have the tags attached.
Can I return washed jeans if they shrank in the dryer?
No. Dungarees strictly prohibits the return of laundered items. Shrinkage after washing is considered normal wear and tear, especially for cotton workwear. Always ensure the fit is slightly roomy before you put items in the washing machine.
What if I lost my packing slip? Can I make no-receipt returns?
Because Dungarees is an online retailer, traditional no-receipt returns are not an issue. If you lost your paper packing slip, you can easily look up your order history online using your Order ID number and your billing Zip Code in their digital return portal.
Do I have to pay for shipping on an exchange?
No. Dungarees covers the shipping costs in both directions when you process an exchange. They provide a free label for you to send the wrong size back, and they pay to ship the new size to your door.
How do I track my return?
When you print the prepaid UPS label from the Dungarees portal, write down or take a photo of the tracking number printed on the label. You can enter that number on the UPS website to see exactly when the package reaches the Missouri warehouse.
Can I return an item I bought on Amazon from the Dungarees storefront?
If you purchased an item from the Dungarees storefront on Amazon, you must process the return directly through your Amazon account. Amazon dictates the return window and shipping fees for those specific orders.
Is there a restocking fee for returning large orders?
For standard consumer orders, there is no restocking fee. However, if you are a business placing a massive bulk order (e.g., 20+ jackets for a crew) and you return the entire lot, you should contact customer service first, as large commercial returns may be subject to different handling procedures.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Dungarees website or with their customer support team before shipping items back. Information verified April 2026.
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