Dry Goods Return Policy Refunds Exchanges Fees Guide

Dry Goods Return Policy (2025 Comprehensive Guide)

Shopping for new clothes or home accents is exciting, but sometimes the item just doesn't work out. Whether it’s a sizing issue or a style that didn't match your room, understanding the Dry Goods return policy is essential before you make a purchase or attempt a return.

If you are looking to get a full refund, you need to act quickly. Dry Goods generally operates on a tiered return schedule: you typically have 15 days for a refund to your original payment method, and up to 30 days for store credit.

This guide covers everything you need to know, including the strict eligibility rules, return shipping fees, and exactly how to start your return so you don't get stuck with an item you don't want.

Note: Return policies can change. The information below is verified as of late 2025 but is subject to change by the retailer.

Overview of the Dry Goods Return Policy

To give you a quick snapshot of what to expect, we have summarized the most important parts of the policy below. The key takeaway is that speed matters-the sooner you return, the better your refund option.

Return Window & Eligibility Requirements

The Dry Goods return policy is stricter than some big-box retailers. It uses a "tiered" system that changes your refund type based on how long you wait.

Standard Return Window

• 0–15 Days: If your return is received within 15 days of the purchase or delivery date, you are eligible for a full refund to your original payment method (like your credit card).
• 16–30 Days: If you return the item between 16 and 30 days, you will likely receive store credit instead of cash back.
• After 30 Days: Returns generally are not accepted.

Online vs. In-Store Returns

• Online Purchases: Items bought online can usually be returned via mail or returned to a physical store location if one is available near you.
• In-Store Purchases: Items bought inside a physical store must often be returned to the store. Some locations may treat in-store sales as final or have stricter rules, so always check your printed receipt.

Return Item Conditions

To ensure your return is approved, your items must meet these strict standards:

• Condition: Items must be unworn, unused, and unwashed.
• Tags: All original tags must be attached. If you cut the tags off, the return may be denied.
• Packaging: Items should be in their original packaging (shoe boxes, protective bags, etc.).
• Proof of Purchase: A receipt, order confirmation email, or packing slip is required.

How to Return Dry Goods

Returning items is straightforward if you follow the correct steps. You generally have two options: returning in person or shipping it back.

In-Store Return Process

Returning in-store is often the fastest way to get your money back and avoids shipping fees.

1. Locate your nearest Dry Goods store.
2. Bring the item in its original condition (tags attached).
3. Provide your original receipt or the packing slip from your online order.
4. The associate will inspect the item and process your refund or store credit immediately.

Online Return Process

If you cannot get to a store, you can initiate a return online.

1. Log in: Go to the Dry Goods website and access your account or "Order Status" page.
2. Select Items: Choose the order and specific items you wish to return.
3. Reason: Select the reason for the return (e.g., wrong size, changed mind).
4. Authorization: You may receive a Return Merchandise Authorization (RMA) number. Write this on the outside of your package if instructed.

Mail-In Return Process

1. Pack it up: Place the item securely in a box or mailer bag. Ensure the product is protected.
2. Include Paperwork: Put the packing slip or a copy of your confirmation email inside the box.
3. Label: Attach the shipping label to the outside of the package.
4. Ship: Drop the package off at the carrier specified on the label (usually UPS, FedEx, or USPS).

Return Label Instructions

• Prepaid Labels: Many orders come with a prepaid label, or you can generate one online. Note that using this label usually incurs a fee (often around $16) deducted from your refund.
• Self-Pay: If you choose not to use the provided label, you can pay for shipping yourself using a carrier of your choice. We recommend using a trackable service so you can prove the item was delivered.

For more tips on handling retail returns, check out our guide on the Food Lion return policy.

Refunds & Processing Time

Once you hand over your package, there is a waiting period before you see your money.

• Refund Method:
  • Returns within 15 days go back to your credit card or PayPal account.
  • Returns made between 16–30 days are issued as store credit (often a digital gift card code).
• Processing Time: It typically takes 5–14 business days for Dry Goods to receive, inspect, and process your return.
• Bank Posting: After Dry Goods initiates the refund, your bank may take an additional 3–5 business days to show the funds in your account.

Note on Notifications: You should receive an email confirmation once your return has been processed. If you don't hear back within two weeks, contact customer support.

Exchange Policy

Need a different size or color?

• Eligibility: Exchanges are typically allowed for the same item in a different size or color, provided the original is in new condition.
• Timeline: Exchanges usually follow the same 30-day window as returns.
• Shipping Benefits: Some policies offer free shipping on exchange orders to help you get the right fit without extra cost. This varies by promotion, so check the website during your return initiation.

If you are looking for other store policies regarding tech or electronics, you might find our Dollar General return policy guide helpful.

Non-Returnable & Restricted Items

Not everything can be returned. To avoid frustration, check if your item falls into one of these categories:

• Final Sale Items: Merchandise marked as "Final Sale" or clearance often cannot be returned or exchanged.
• Intimate Apparel: For hygiene reasons, underwear, bathing suits, and body jewelry are frequently non-returnable.
• International Orders: Sales shipped outside the US are typically final and cannot be returned.
• Damaged by User: If you wore the item, washed it, or damaged it, it will be rejected.

Fees, Deductions & Exceptions

While restocking fees are rare for standard dry goods, return shipping is a common cost.

• Return Shipping Fee: If you use the prepaid return label provided by Dry Goods, a fee (typically around $16) will be deducted from your final refund amount.
• Self-Shipping: If you pay for your own postage, no fee is deducted from the refund, but you must pay the carrier directly.
• Defective Items: If the item arrived damaged or defective, contact customer support immediately. In these cases, return shipping fees are usually waived.

For comparison on how other retailers handle groceries and goods, see our Grocery Outlet return policy guide.

Holiday & Extended Return Policies

During the holiday season (November and December), many retailers extend their return windows.

• Extension: Items purchased between November 1st and December 25th may often be returned until January 15th or January 31st.
• Refund Type: The tiered system (refund vs. store credit) may still apply based on when you actually return the gift, so try to return early in January.

Customer Support & Contact Information

If you have a complex issue, such as a lost package or a defective product, it is best to speak to a representative directly.

• Email: Look for a "help" or "support" email address on their official site (e.g., help@drygoods.com or similar).
• Phone: Customer service numbers are usually listed on the packing slip.
• Live Chat: Check the website during business hours for a chat option.

Tip: Have your order number ready before you contact them to speed up the process.

Frequently Asked Questions (FAQ)

Can I return dry goods without a receipt?

It is difficult to return items without a receipt. Dry Goods typically requires proof of purchase. Without it, you may be denied a return, or at best, offered an exchange at the current lowest selling price.

How do I exchange dry goods online?

To exchange online, initiate a return for the unwanted item and select "Exchange" if the option is available. Often, it is faster to return the item for a refund and simply buy the correct size in a new order.

What if the item is defective or wrong?

If you received a damaged or incorrect item, do not use the standard return label immediately. Contact customer support first so they can waive the return shipping fee and arrange a replacement.

How long does refund processing take?

Once the warehouse receives your return, allow 5 to 14 business days for processing. Your bank may take a few extra days to post the credit to your account.

What if I lose my return label?

You can usually log into your account on the Dry Goods website to reprint your label. If you checked out as a guest, try finding your order confirmation email or contact customer service for a new label.

Are sale items returnable?

It depends. Standard sale items are often returnable, but items marked "Final Sale" or "Clearance" cannot be returned or exchanged.

Can I return international orders?

Generally, international sales are considered final and cannot be returned due to shipping and customs complexities.

How to track my return status?

Save the tracking number from your return label. Check the carrier's website to see when it is delivered. Dry Goods will email you once they scan the package at their facility.

What happens if the return is late?

If you return an item after the 15-day window but before 30 days, you will receive store credit. Returns attempted after 30 days are likely to be rejected and sent back to you.

Do I get notified when my refund is issued?

Yes, you should receive an automated email notification confirming that your return has been processed and the refund (or store credit) has been issued.

Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Dry Goods website or with your local store. Information verified December 2025.

Found this helpful? Bookmark this page for the latest Dry Goods return policy updates and check our other guides before your next purchase.