Hunter Boots Return Policy Guide 2026
Planning a Hunter Boots return? Avoid common pitfalls like packaging rejections or unexpected fees-our 2026 guide has you covered.
If you ordered a pair of rain boots that don't fit perfectly or aren't quite the color you expected, knowing the rules before you pack them up is smart. The Hunter Boots return policy is generally customer-friendly, but there are specific requirements regarding the condition of the boots and the box they came in.
This guide explains everything you need to know about the 30-day return window, how to use "Happy Returns" for immediate refunds, and how to avoid the $6.95 restocking fee. All information is based on the latest policy updates verified for 2026.
Hunter Boots Return Policy Overview
Hunter Boots primarily operates online in the US. Their policy distinguishes between standard mail-in returns and in-person drop-offs.
| Topic | Details |
|---|---|
| Return Window | 30 days from the delivery date. |
| Condition Rules | Must be unworn, unwashed, and in the original box with tags. |
| Return Methods | 1. In-person (Happy Returns) 2. Mail-in (USPS Prepaid Label) |
| Refund Methods | Refund to original payment method. |
| Exchanges | No direct exchanges. You must return and reorder. |
| Fees | $6.95 restocking fee (often waived during promos). Free shipping for returns. |
| Processing Time | Immediate for in-person drop-offs; 4–5 business days for mail-in. |
Note on Region: This guide focuses on the US policy (hunterboots.com). Policies for Canada (hunterboots.ca) or other international regions may differ, specifically regarding shipping costs and handling fees.
Return Window & Eligibility
To qualify for a full refund, you must start your return within the designated time frame and meet strict condition requirements.
The 30-Day Rule
You have 30 days from the day your package was delivered to initiate a return. This is based on the carrier's tracking information. If you try to return items after this window, the system may reject your request unless the item is defective.
Item Condition Checklist
Hunter Boots is strict about the condition of returned items. Before you pack your boots, check these points:
- Unworn & Unused: Boots must show no signs of wear. Do not wear them outside to test the fit.
- Original Packaging: You must have the original Hunter box.
- Tags Attached: Do not remove any hangtags until you are sure you are keeping the boots.
- Cleanliness: Items must be free of dirt, scuffs, or animal hair.
⚠️ The "Shoe Box" Warning
Do not use the Hunter shoe box as your shipping container. If you stick a shipping label directly onto the branded Hunter box and tape it shut, your return may be rejected or subject to a handling fee. Always place the shoe box inside a separate cardboard shipping box.
How to Return Items to Hunter Boots
Hunter Boots offers two main ways to return items in the US. Using the in-person option is often faster and requires less packing.
Option 1: In-Person via Happy Returns (Fastest)
This is the best method if you live near a "Return Bar" location (found in many malls and shipping centers).
- Go to the official Hunter Boots return page and start your return.
- Select the Happy Returns option.
- You will receive a QR code via email.
- Bring your items (unworn) and the QR code to the location. You do not need a box or label for this method.
- Hand over the item; they will scan your code and initiate an immediate refund.
Option 2: Mail-In Returns (USPS)
If you prefer to mail it back, follow these steps:
- Log into your account or look up your order on the Hunter Boots website.
- Select the items you want to return and choose the reason.
- Print the prepaid USPS return label.
- Pack the boots (in their original shoe box) inside a sturdy shipping carton.
- Attach the label to the outside of the package.
- Drop the package off at any USPS location.
International & Canadian Returns
- Canada: Returns are accepted within 30 days of receipt. You must use the online portal to generate a label. Note that Canada returns may charge a $15 handling fee if the packaging is damaged or used improperly.
- Other International: Customers are generally responsible for paying their own return shipping costs.
Refund Methods & Processing Time
The speed of your refund depends entirely on how you choose to return the item.
- Happy Returns (In-Person): Your refund is initiated immediately at the drop-off point. It may still take 1–2 business days to appear on your bank statement depending on your bank.
- Mail-In Returns: Once the warehouse receives your package, inspection and processing take about 4–5 business days. After they approve the return, your bank may take an additional 3–7 days to post the credit.
Refunds always go back to the original payment method. If you used a gift card, the funds will return to a gift card. Original shipping charges (the cost to send the boots to you) are non-refundable.
Exchange Policy
Hunter Boots does not offer direct exchanges.
If you need a different size or color, the exchange policy requires you to:
- Return the unwanted item for a refund.
- Place a brand-new order for the correct item.
This ensures you get the new item faster, rather than waiting for the return to process first.
Tip: If you bought the item on sale and the price has gone up, contact customer support before reordering to see if they will honor the original price.
Non-returnable or Restricted Items
Some items cannot be returned. Check this list to avoid a rejected return:
- Final Sale Items: Any item marked "Final Sale" cannot be returned or exchanged.
- Worn Items: Boots with mud on the soles or creases in the rubber will be sent back to you.
- Missing Packaging: Returns without the original box may be rejected.
- Care Kits: Used sprays or buffers are generally non-returnable.
For other footwear return comparisons, you might want to check the Sam Edelman return policy or the Nike return policy to see how they handle worn gear.
Fees, Deductions & Exceptions
While returns are often advertised as "free," there are costs to be aware of.
- Restocking Fee (US): Hunter Boots typically deducts $6.95 per order for using their prepaid mail-in label. This fee is sometimes waived during special "Free Returns" promotional periods.
- Canada Handling Fee: A $15 fee applies specifically if the shoe box is used as the shipping container or is damaged.
- Damaged/Defective Items: If your boots arrive damaged, contact support immediately. In this case, restocking fees are waived, and you may be eligible for a replacement under warranty.
Holiday & Extended Return Policies
During the winter holidays, Hunter Boots usually extends its return window to accommodate gift-giving.
2025/2026 Holiday Policy:
- Purchases made between November 12, 2025, and December 31, 2025, can be returned until January 15, 2026.
- Standard condition rules (unworn, original box) still apply.
If you are shopping at a department store for Hunter Boots, remember to check their specific rules, such as the Bloomingdale's return policy, which may offer different timelines.
Customer Support & Contact Information
If you have trouble with your return or need to report a defect, here is how to reach Hunter Boots.
-
Email:
info@hunterboots.com(US) orcs@hunterboots.ca(Canada) - Phone: (303) 427-4626
- Hours: Generally Monday–Friday during business hours (EST).
- Help Center: Visit the "Customer Care" section on their website for the latest updates.
Support Tip: Always have your Order Number ready before contacting them. It usually starts with "US" followed by numbers.
Hunter Boots Return Policy FAQ
Can I return items to Hunter Boots without a receipt?
You do not need a paper receipt if you bought the items directly from the Hunter Boots website. You can look up your order using your email address and order number. If you bought them from a third-party retailer, you must return them to that specific store with proof of purchase.
Does Hunter Boots charge a restocking fee?
Yes, for US mail-in returns, a $6.95 restocking fee is typically deducted from your refund to cover the cost of the prepaid label. This fee may be waived during specific promotions.
How do I return a damaged or wrong item?
If you received a defective item, do not start a standard return. Instead, contact customer support immediately with photos of the defect. They will provide a free return label and arrange for a replacement or full refund without fees.
Can I return online orders in-store?
Hunter Boots does not have its own physical retail stores in the US for returns. However, you can make an "in-person" return by dropping your item off at a Happy Returns location (Return Bar). You cannot return website orders to third-party retailers like Nordstrom or Bloomingdale's.
How long does a refund from Hunter Boots take?
If you use the mail-in method, the process takes about 4–5 business days after the warehouse receives your package. If you use a Happy Returns drop-off location, the refund is initiated immediately.
What is the warranty on Hunter Boots?
Hunter Boots offers a 24-month warranty against manufacturing defects. If your boots crack or split due to a manufacturing fault within two years of purchase, contact support. This does not cover wear and tear.
Can I exchange my boots for a different size?
No, Hunter Boots does not process direct exchanges. You must return your current pair for a refund and purchase the new size as a separate transaction.
What if I lost the original shoe box?
Returns generally require the original packaging to be accepted. If you return boots without the box, your return may be rejected or you might be charged a handling fee. Contact support before sending the item back if you are missing packaging.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Hunter Boots website or with your local store. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Hunter Boots return policy updates and check our other guides before your next purchase.
