Shoe Inn Return Policy 14 Day Guide

Shoe Inn Return Policy: 14-Day Guide & Holiday Rules (2026)

Did those new designer heels not fit quite right? If you need to make a return, time is not on your side. The Shoe Inn return policy is stricter than many other retailers, offering a short window to send items back.

This guide covers everything you need to know to get your refund quickly. We break down the 14-day return window, strict eligibility rules for unworn shoes, and the specific steps for using their online portal. We also explain the holiday extension to January 5, 2026, so you don't miss the deadline.

Note: This information is verified for January 2026. Policies can change, so always check your packing slip for the most current instructions.

Shoe Inn Return Policy Overview

Shoe Inn is an upscale boutique known for designer footwear. Because they sell high-end items, their policy focuses heavily on keeping shoes in perfect, unworn condition.

Here is a quick summary of the key rules:

Return Window & Eligibility

To get a full refund, you must act fast. Shoe Inn requires that returns be made within 14 days of the date you received your order.

Standard 14-Day Policy

For both online and in-store purchases, the clock starts when the package hits your doorstep or when you buy the item at the register. If you wait longer than two weeks, your return may be refused or only eligible for store credit at the manager's discretion.

Holiday Return Extension

Shoe Inn offers more time during the winter holidays. For the current season, eligible holiday purchases must be postmarked by January 5, 2026.

• Important: Holiday returns often result in an exchange or store credit rather than a refund to your original payment method.

Condition Checklist

Shoe Inn reserves the right to deny any return that looks worn. Use this checklist to make sure your item is eligible:

• ✅ Unworn Condition: No scuffs on the soles or creases in the leather.
• ✅ Original Packaging: The manufacturer's box must be free of damage (do not use the shoe box as the shipping box).
• ✅ Tags Attached: All original tags must be on the item.
• ✅ Clean: No signs of cleaning products or breaking-in.

How to Return Items to Shoe Inn

Shoe Inn offers two main ways to return items: through their online portal or by dropping them off at a store location.

Option 1: Online Returns (Loop Portal)

This is the standard method for online orders.

1. Visit the Portal: Go to the Shoe Inn returns page (powered by Loop Returns).
2. Look Up Order: Enter your order number and zip code.
3. Select Items: Choose the shoes you want to return and select a reason (e.g., size doesn't fit).
4. Get Label: Download and print the return shipping label.
5. Pack: Place the shoe box inside a shipping container. Do not stick the label directly on the shoe box.
6. Ship: Drop the package off with the carrier listed on your label.

Option 2: In-Store Returns

You can return online orders at any Shoe Inn location. However, the process is slightly different than regular stores.

1. Bring your unworn items and the packing slip to the store within 14 days.
2. Hand the items to a store associate.
3. Wait for Processing: The store does not issue the refund immediately at the register for online orders. They send the request to the corporate office.
4. Confirmation: You will receive an email confirmation once the corporate team processes the return (usually within 1-2 business days).

Can You Return Without a Receipt?

Shoe Inn generally requires proof of purchase.

• With Packing Slip: This serves as your receipt for online orders.
• No Receipt: If you lost your receipt, the store might offer store credit equal to the current selling price, but this is not guaranteed. Always try to bring your order number or the credit card used for the purchase.

Refund Methods & Processing Time

Once Shoe Inn receives your package, they inspect the shoes to confirm they are unworn.

• Processing Time: Refunds are processed within 1-2 business days after the package arrives at their facility or is dropped off at a store.
• Refund Method: Money goes back to your original payment method (credit card, PayPal, etc.).
• Notification: You will receive an email the moment the refund is issued.

Comparison: Shoe Inn vs. Competitors

Shoe Inn has a much tighter window than other major shoe retailers.

See how this compares to the Nike Return Policy.

Exchange Policy

If you love the shoes but need a different size or color, you can request an exchange.

• Eligibility: The exchange policy follows the same 14-day rule as returns.
• Availability: Exchanges are only possible if the size or color you want is in stock.
• Method: You can select "Exchange" instead of "Refund" when using the online portal to secure your new pair.

Non-returnable or Restricted Items

Not everything bought at Shoe Inn can be returned. Be careful when buying items marked as "Sale."

The following items are Final Sale:

• Sale Items: Any item purchased at a discount is final sale and cannot be returned or exchanged.
• Accessories: Handbags, jewelry, and shoe care products are usually final sale.
• Special Orders: Custom or special-ordered shoes cannot be returned.
• Worn Items: If the shoes show any wear, they will be refused and sent back to you at your expense.

Check the Journey Return Policy for a comparison on sale items.

Fees, Deductions & Exceptions

Shoe Inn aims to keep returns simple, but there are some costs to keep in mind.

• Outbound Shipping: The original cost to ship the shoes to your house is non-refundable.
• Refusal Fee: If you send back shoes that are worn or damaged, Shoe Inn will refuse the return. You will have to pay the shipping cost to get the shoes sent back to you.
• Restocking Fee: There is currently no mention of a standard restocking fee for eligible returns.

Customer Support & Contact Information

If you have trouble with the portal or need to discuss a defective item, you should contact their support team.

• Online: Use the contact form on the Shoe Inn website.
• Return Portal: Visit shoe-inn.loopreturns.com for label issues.
• Stores: Visit a local boutique for in-person help (bring your packing slip).

Shoe Inn Return Policy FAQ

Does Shoe Inn offer free return shipping?

Shoe Inn provides a shipping label through their portal, but they do not explicitly state that return shipping is free for all customers. Original shipping charges are never refunded.

Can I return sale items to Shoe Inn?

No. Sale items are considered final sale. They cannot be returned or exchanged.

How long do I have to return shoes?

You have a return window of 14 days from the date you received the shoes.

Can I return an online order to a store?

Yes. You can drop off online orders at any Shoe Inn location. However, the store will not give you cash on the spot; the corporate office processes the refund within 1-2 business days.

What if I wore the shoes once?

Shoe Inn has a strict non-returnable items rule for worn footwear. If the soles are scuffed or the leather is creased, your return will likely be rejected.

Does Shoe Inn accept returns after 14 days?

Returns sent after 14 days are usually refused. During the holidays, the window is extended until January 5, 2026.

How do I track my return?

When you print your label from the portal, save the tracking number. You can use this to see when the package arrives at the Shoe Inn facility.

Can I exchange for a different style?

Exchanges are typically for the same style in a different size or color. If you want a different style, it is better to return the item for a refund and buy the new pair separately.

Disclaimer: Return policies may change and vary by location. Always confirm details on the official Shoe Inn website or with your local store. Information verified January 2026.

Found this helpful? Bookmark this page for the latest Shoe Inn return policy updates and check our other guides, like the Shiekh Return Policy Guide, before your next purchase.