Shiekh Return Policy 2025: 30-Day Refunds & Exchanges
Finding the perfect pair of shoes can be tricky, and sometimes the fit just isn’t right. If you’ve recently shopped at Shiekh and need to send something back, you might be wondering about restocking fees or how to get your money back. The Shiekh return policy is straightforward, but it has some strict rules you need to follow to avoid extra charges.
This guide breaks down everything you need to know about the 30-day return window, condition requirements, and the specific restocking fees for brands like Nike. Whether you bought your items online or in-store, we will walk you through the process step-by-step so you can get your refund without stress.
Information verified for 2025.
Overview of Shiekh Return Policy
To get started, here is a quick snapshot of the key details. Shiekh allows returns, but unlike some other retailers, they do not offer free return shipping for standard returns, and they have specific fees for damaged packaging.
| Topic | Details |
|---|---|
| Return Window | 30 days from the receipt date |
| Condition | Unworn, original tags attached, original box intact |
| Restocking Fees | $3 standard (if box damaged); 15% for Nike (if box missing) |
| Refund Method | Original payment method only (no store credit) |
| Processing Time | Approximately 1 week after receipt + bank time |
| Return Shipping | Customer pays (unless item is defective) |
| In-Store Returns | Accepted, but refunds are processed by corporate later |
Return Window & Eligibility
Understanding the timing and condition rules is the most important part of the Shiekh return policy. If you miss the deadline or return worn items, your refund could be denied.
The 30-Day Return Window
You have 30 days from the date you receive your item to return it. This applies to both online orders and in-store purchases. It is best to inspect your shoes or clothing immediately upon delivery to ensure they fit and are free of defects.
Eligibility Requirements
To qualify for a full refund, your items must meet these strict conditions:
- Original Condition: Shoes must be unworn. Do not wear them outside.
- Packaging: You must include the original box and packaging.
- Tags: Clothing and hats must have their original tags attached and be unwashed.
- Documentation: You typically need your receipt or order confirmation.
Warning: If you return shoes without the shoe box, or if the box is taped up and used as the shipping container, Shiekh will charge a fee. Always put the shoe box inside a separate shipping box.
How to Return Items to Shiekh
Shiekh offers two main ways to return your items: by mail or by visiting a store. However, the refund process is handled by their corporate office regardless of which method you choose.
Option 1: In-Store Returns
You can drop off your return at any Shiekh retail location. This saves you the cost of shipping, but there is a catch regarding the refund speed.
- Locate your nearest Shiekh store.
- Bring the item in its original packaging along with your receipt or order confirmation.
- Fill out the Return/Exchange Form (available in-store or online).
- Hand the item to the store associate.
- Important: The store cannot issue an immediate refund for online orders. They will send your item to the corporate office.
- Once the corporate office receives it, they will process your refund.
Option 2: Mail-In Returns
If you prefer to mail your items back, follow these steps. Remember, Shiekh does not provide free return labels for standard returns.
- Download and print the Return/Exchange Form from the Shiekh website.
- Pack your item securely. Do not tape the shoe box. Place the shoe box inside a shipping carton.
- Include the completed form and a copy of your receipt inside the package.
- Ship the package via a tracked method (UPS, FedEx, USPS) to: Shiekh Corporate Office 494 North E St San Bernardino, CA 92401
- Keep your tracking number until you see the refund in your account.
Refund Methods & Processing Time
Unlike some retailers that offer instant refunds, the Shiekh refund policy involves a corporate verification process.
Refund Method
Refunds are issued to your original payment method.
- If you paid by credit card, the money goes back to that card.
- Shiekh does not typically offer store credit as a default option for online returns; they process a monetary refund.
Processing Time
Because returns go to the corporate office, patience is key.
- Corporate Processing: Allow about 1 week after they receive your package.
- Bank Processing: Once Shiekh initiates the refund, it may take another 1–2 billing cycles (often 3–7 business days) for your bank to post the credit.
- Total Time: Expect the entire process to take 2–3 weeks.
Exchange Policy
If you ordered the wrong size or color, you might want to exchange your item instead of getting a refund.
In-Store Exchanges
If the store has the item you want in stock, an in-store exchange is usually the fastest option. You can swap the item on the spot.
Mail-In Exchanges
Direct exchanges via mail can be slower.
- Contact customer support at (888) 574-4354 to confirm the new size or color is available.
- Fill out the Return/Exchange form indicating you want an exchange.
- Ship the item back following the mail-in instructions.
- Once received and inspected, Shiekh will send the replacement.
Tip: For faster service, many shoppers prefer to return the item for a refund and simply place a new order for the correct size.
Fees, Deductions & Exceptions
One unique aspect of the Shiekh return policy is the fee structure. Being aware of these costs can save you money.
Restocking Fees
- Standard Fee ($3): If you return an item and the original box is damaged, missing, or taped up, a $3 fee is deducted from your refund.
- Nike Items (15%): Nike products have stricter rules. If you return Nike items without the original box, a 15% restocking fee applies.
Return Shipping Costs
- Standard Returns: You are responsible for paying shipping costs.
- Defective/Wrong Items: If Shiekh sent you the wrong item or it arrived damaged, they will cover return shipping costs up to $13.
Brand-Specific Restrictions
Certain brands (like Pleaser, Demonia, and K-Swiss) are drop-shipped. These may have different policies or higher restocking fees if refused at delivery. Check the specific product page if you are buying specialty brands.
Special Return Situations
Real life happens-sometimes receipts get lost or items arrive broken. Here is how Shiekh handles those situations.
Returns Without a Receipt
Shiekh requires proof of purchase. However, if you bought the item online, your order number, email address, or the last four digits of your card can often be used to locate the transaction. Call customer support before mailing anything back if you lack a receipt.
Defective or Damaged Items
If you receive a shoe with a defect or the wrong size:
- Take photos of the issue immediately.
- Contact customer service at (888) 574-4354.
- They will authorize the return and cover shipping up to $13.
- Do not wear the item; return it immediately.
Customer Support & Contact Information
If you have specific questions about a refund method or need to check if an item is returnable, reach out to Shiekh directly.
- Phone: (888) 574-4354
- Website: Shiekh.com (Live Chat available)
- Mailing Address: 494 North E St, San Bernardino, CA 92401
Quick Tip: Have your order number ready before you call to speed up the process.
Frequently Asked Questions (FAQ)
Here are the most common questions shoppers ask about the Shiekh return policy.
Can I return items to Shiekh without a receipt?
It is difficult to return items without proof of purchase. However, for online orders, your confirmation email or order number usually serves as your receipt. If you lost a store receipt, contact customer service to see if they can look up your transaction using your payment card.
How long does a refund from Shiekh take?
Once the corporate office receives your return, it takes about 1 week to process. After that, your bank may take a few more days to post the funds. In total, expect to wait 2 to 3 weeks.
Does Shiekh charge a restocking fee?
Yes. There is a $3 fee if the original box is damaged or missing. For Nike products, the fee is 15% if the box is missing.
Can I return online orders in-store at Shiekh?
Yes, you can drop off online returns at a local store. However, the store will not give you cash or credit immediately. They will ship the item to corporate, who will then process your refund.
What items are non-returnable at Shiekh?
Generally, items that are worn, washed, or missing tags cannot be returned. Final sale items (if marked) are also non-returnable.
Who pays for return shipping at Shiekh?
The customer is responsible for return shipping costs. Shiekh only covers shipping (up to $13) if the item is defective or if they sent the wrong product.
Can I return a gift to Shiekh?
Yes, if you have the receipt or order information. Without a receipt, it is best to contact customer support. Refunds usually go back to the original payment method, so the gift giver may receive the funds.
How do I return a damaged or wrong item?
Contact customer service immediately at (888) 574-4354. They will guide you on how to return it and will reimburse shipping costs up to $13.
What is the return window for Shiekh?
You have 30 days from the date you receive the item to return it for a refund or exchange.
Can I exchange an item by mail?
Yes, but you must contact customer service first to ensure the new size or color is in stock. You will then mail your original item back with the exchange request on the form.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Shiekh website or with your local store. Information verified March 2025.
Found this helpful? Bookmark this page for the latest Shiekh return policy updates and check our other guides, such as the Gabes Return Policy Guide, Urban Outfitters Return Policy, and Ross Dress for Less Return Policy before your next purchase.
