AYR Return Policy (2026 Update) – Free Returns in 30 Days
Finding the right fit for premium denim can be tricky. If your recent order from AYR (All Year Round) isn’t perfect, you need to know exactly how to send it back without stress. The good news? The AYR return policy is one of the most customer-friendly in the fashion industry.
You have a standard 30-day window to send items back, and the process is entirely free. However, strict rules about item condition and "Final Sale" products can catch shoppers off guard.
This guide covers everything you need to know about refunds, exchanges, and eligibility so you can get your money back fast.
Note: This guide applies specifically to the fashion retailer AYR (ayr.com). It does not apply to Ayr Barns or AYR Cannabis Dispensaries, which are separate companies with different policies.
AYR Return Policy Overview
AYR keeps things simple: if you aren't happy with your gear, you can return it for free. The company provides a prepaid shipping label, meaning you pay $0 in return fees.
Here is the quick snapshot of the policy:
| Feature | Details |
|---|---|
| Return Window | 30 days from the date of purchase |
| Return Shipping | Free (Prepaid label provided) |
| Restocking Fee | $0 (No fees charged) |
| Refund Method | Original payment method |
| Processing Time | 5–10 business days after receipt |
| Exchange Policy | Not explicitly detailed (Return & Reorder recommended) |
Eligibility Checklist
Before you pack your box, use this checklist to make sure your return will be accepted. If you answer "No" to any of these, your return might be denied.
- ✅ Is it within 30 days of purchase?
- ✅ Is the item unwashed and unaltered?
- ✅ Are the original tags and packaging attached?
- ✅ Is the item free of wear (makeup, stains, perfume)?
- ✅ Was the item bought directly from ayr.com?
- ✅ Is the item full price (not marked Final Sale)?
Return Window & Eligibility
To get a full refund, you must act within the standard return window.
The 30-Day Rule
You have 30 days from the date you bought the item to initiate a return. Unlike some stores that count from the delivery date, AYR counts from the purchase date. It is smart to start the process as soon as you decide the item isn't right for you.
Item Condition Requirements
AYR is strict about quality. To pass inspection at the warehouse:
- Items must be in resaleable condition.
- Jeans and tops must be unwashed and unaltered.
- There should be no visible signs of wear beyond a quick try-on.
Warning: If you return an item that is damaged, worn, or missing tags, AYR reserves the right to deny the refund.
Online vs. Third-Party
This policy only covers items bought at ayr.com.
- If you bought AYR denim at a department store or a different boutique, you must follow that store's return rules.
- AYR cannot accept returns for items bought elsewhere.
How to Return Items to AYR
Returning an item to AYR is an easy digital process. Since they do not mention physical store return locations, you will likely need to mail your items back using their prepaid label.
Step 1: Start Your Return Online
- Go to the official AYR website and locate the Returns page (usually found in the footer).
- Log in to your account. If you checked out as a guest, you will need your Order Number and the Email Address used to place the order.
- Select the items you want to send back and choose the reason for the return.
Step 2: Print Your Label
Once your return is approved in the portal, you will receive a printable, prepaid shipping label.
- There is no cost for this label.
- Print it out and have it ready.
Step 3: Pack Your Items
- Place the unwashed items back in their original packaging.
- Include the packing slip or return authorization slip inside the box. Crucial Tip: If you are returning items from multiple orders, ship them in separate boxes with their specific labels. Combining orders in one box can confuse the warehouse and delay your refund.
- Seal the box securely and tape the prepaid label to the outside.
Step 4: Ship It
Drop the package off at the carrier location specified on your label (usually UPS or USPS). Ask for a drop-off receipt so you have proof of shipment in case the package goes missing.
Refund Methods & Processing Time
Once you drop off your package, the wait begins. Here is how the refund method works.
- Original Payment: Refunds are issued back to the card or account you used to buy the item.
- Processing Time: It typically takes 5 to 10 business days for the warehouse in Pennsylvania to receive and inspect your return.
- Bank Posting: After AYR releases the funds, it may take your bank an additional few days to post the credit to your statement.
Note on Shipping Costs: While return shipping is free, the original shipping cost (what you paid to get the item delivered to you) is generally non-refundable.
Exchange Policy
AYR does not have a complex exchange policy listed.
In most modern e-commerce systems, direct exchanges (swapping size A for size B in the same transaction) are rare. The fastest way to get the right size is to:
- Return the unwanted item for a refund.
- Place a new order immediately for the correct size or color.
This ensures you get the item before it sells out, rather than waiting for your return to process first.
Non-returnable or Restricted Items
Not everything can be sent back. Be careful when buying items marked as "Sale."
- Final Sale Items: Any item marked "Final Sale" cannot be returned or exchanged. No exceptions.
- Worn or Washed Items: If the warehouse sees signs of wear, laundry detergent smells, or pet hair, they will likely discard the item and deny the refund.
- Non-AYR Items: If you accidentally mail back a shirt from a different brand (it happens!), AYR is not responsible for finding it or sending it back to you.
Fees, Deductions & Exceptions
One of the best parts of the AYR return policy is the lack of hidden fees.
- Restocking Fee: $0. AYR does not charge you for restocking inventory.
- Return Shipping Fee: $0. The prepaid label is on them.
- Deduction: The only money you lose is the original shipping fee you paid when you first ordered.
Holiday & Extended Return Policies
Currently, AYR does not advertise a specific holiday extension (e.g., buying in November and returning in January).
Unless the website explicitly states otherwise during the holiday season, you should assume the standard 30-day return window applies. If you are buying a gift, check the date carefully to make sure the recipient has time to try it on.
Customer Support & Contact Information
If you have trouble with the portal or lost your label, you need to contact support. AYR primarily handles service through digital channels.
- Online: Use the "Help" or "Contact Us" links on the footer of ayr.com.
- Email: Look for their support email on the contact page for written documentation of your issue.
Pro Tip: Always include your Order Number and a photo of the item if you are reporting a defect.
AYR Return Policy FAQs
Does AYR offer free returns?
Yes. AYR provides a prepaid shipping label for all eligible domestic returns, so you do not pay for return shipping.
Can I return items to AYR without a receipt?
Since AYR is primarily an online retailer, your "receipt" is your digital order history. You can start a return using just your Order Number and email address. You do not need a physical paper receipt.
How long does an AYR refund take?
The process usually takes 5 to 10 business days from the time the warehouse receives your package. Your bank may take extra time to show the funds.
What items are non-returnable at AYR?
Items marked as Final Sale cannot be returned. Additionally, items that have been washed, altered, or worn are not eligible for a refund.
Can I return online orders in-store?
AYR does not list in-store return options in their general policy. You should follow the mail-in process using the online portal to ensure you get your refund.
Does AYR charge a restocking fee?
No. There are no restocking fees deducted from your refund.
How do I return a damaged item?
If your item arrives damaged, do not just send it back. Contact customer support first with photos of the defect so they can assist you properly and ensure you aren't blamed for the damage.
Can I return a gift to AYR?
If you received an AYR item as a gift, you may need the original Order Number to process a return. Contact customer support if you do not want the refund going back to the purchaser's credit card.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official AYR website or with your local store. Information verified January 2026.
Found this helpful? Bookmark this page for the latest AYR return policy updates and check our other guides before your next purchase.
