Ever-Pretty Return Policy: 30-Day Returns & Exchanges Guide (2025)
Finding the perfect formal dress online can be tricky. Sizing varies, colors look different on screens, and sometimes the fit just isn’t right. If you recently ordered from Ever-Pretty and need to send something back, you likely have questions about fees and timelines.
The Ever-Pretty return policy allows you 30 days from the date you receive your package to return eligible items. While the process is generally straightforward, there is a catch: you are usually responsible for the return shipping costs, which involves a $14.99 return label fee deducted from your refund.
This guide breaks down everything you need to know about the Ever-Pretty refund policy, including how to use their online portal, the specific rules for custom-sized dresses, and the differences between the main site and the Plus site.
Note: This information is verified for 2025 policies but is subject to change. Always check the official site for the most current updates.
Overview of Ever-Pretty Return Policy
Before you pack up your dress, here is a quick summary of the key rules.
| Topic | Details |
|---|---|
| Return Window | 30 days from the date you receive the package. |
| Return Fee | $14.99 deducted from your refund (Free if the item is defective). |
| Condition | Must be unworn, unwashed, unaltered, and have original tags attached. |
| Refund Speed | Processed within 24 hours to 5 business days after receipt. |
| Exchanges | Treated as a return and re-order; processed quickly. |
| Portal | Main site uses an automated portal; Plus site requires email. |
Return Window & Eligibility
To ensure your return is accepted, you must meet specific timing and condition requirements. Ever-Pretty is strict about item condition, especially because these are often formal garments.
The 30-Day Rule
You have a return window of 30 days starting from the day your package is delivered. This means your return request must be initiated, approved, and the item posted back within this timeframe. If you ship the item after the 30-day mark, it will not be accepted.
Item Condition Requirements
For your return to be approved, the item must be in "sellable condition." This includes:
- Original Tags: All tags must be attached and intact.
- Hygiene: The item must be unwashed, unworn, and free of smells (perfume, smoke, body odor).
- Packaging: It should be returned in the original bag or box if possible.
- No Alterations: If you hemmed the dress or made adjustments, it is non-returnable.
Important: Main Site vs. Plus Site
- Ever-Pretty.com (Main): Uses an automated online return portal.
- Ever-Pretty Plus: Often requires you to email customer service to start the process.
How to Return Items to Ever-Pretty
The return process depends on whether you bought from the main website or the specific Plus-Size domain. Follow the steps below that match your purchase.
[Close-up view of a laptop or smartphone screen showing an order history page with a highlighted “Start a Return” button, UI elements subtly branded with Ever-Pretty colors and logo, clean modern interface, soft glow from the screen, 16:9 aspect ratio]
Method 1: Online Returns (Main Site)
Most customers will use the online return portal. This is the fastest way to get your RMA (Return Merchandise Authorization) number.
- Visit the Portal: Go to the Ever-Pretty Returns Portal (typically found in the footer of their website).
- Log In: Enter your Order Number and the email address used to place the order.
- Select Items: Choose the items you want to return and select the reason (e.g., "Too small," "Changed mind").
-
Get Your Label: Once approved, you will be able to download a shipping label.
- Note: The cost of this label ($14.99) will be taken out of your final refund.
- Pack & Ship: Place the item in the package with your packing slip. Attach the label.
- Ship Within 3 Days: You must drop off the package within 3 days of receiving the label approval.
Method 2: Email Returns (Ever-Pretty Plus & Issues)
If the portal isn't working or you purchased from the Plus site where the portal might not be active:
-
Contact Support: Email
customerservice@ever-pretty.com. - Provide Details: Include your order number, the specific item (SKU/Name), and the reason for the return.
- Wait for Instructions: They will reply with the return address and an RMA number.
- Arrange Shipping: In some cases on the Plus site, you may need to arrange your own return shipping at the post office. Always use a tracked service so you can prove delivery.
In-Store Returns
Ever-Pretty is an online-only retailer. There are no physical locations for in-store returns. All items must be mailed back to their warehouse.
Fees, Deductions & Exceptions
One of the most common questions is about the cost of returning a dress. Unlike some major retailers, returns are not usually free.
- Standard Return Label Fee: $14.99. This is deducted from your refund amount. You do not pay it at the post office; it comes out of the money returned to you.
- Original Shipping Costs: These are non-refundable. If you paid $10 for expedited shipping to get the dress, you will not get that $10 back.
- Defective or Wrong Items: If Ever-Pretty made a mistake (sent the wrong color/size) or the dress arrived damaged, the return shipping fee is waived. You must upload photos of the defect when you start your return to qualify for the free label.
Refunds & Processing Time
Once you drop off your package, you are likely wondering, "When will I get my money back?"
-
Warehouse Processing: Once the warehouse receives your return, they inspect it.
- Main Site: Usually processes within 24 working hours.
- Plus Site: Can take 3-5 business days.
- Bank Processing: After Ever-Pretty issues the refund, your bank needs time to post the funds. This typically takes an additional 1-5 business days.
- Refund Method: The money goes back to your original payment method. They cannot refund a credit card purchase to a debit card or PayPal account different from the one used.
If you haven't received a confirmation email within a week of your tracking showing "Delivered," contact customer support with your tracking number.
Custom Size Cancellation Policy
If you ordered a "Custom Size" dress, the rules are very different. These dresses are made specifically for you and generally cannot be returned once shipped. However, you can cancel the order beforehand, subject to a tiered fee structure.
| Time Since Order | Refund Amount | Shipping Fee Refunded? |
|---|---|---|
| 0 - 24 Hours | 100% Full Refund | Yes |
| 24 - 72 Hours | 80% Refund | Yes |
| 72 - 120 Hours | 30% Refund | Yes |
| Over 120 Hours | No Refund on Dress | Shipping fees only |
Warning: Once a custom dress is shipped, it is considered a non-returnable item.
Non-Returnable Items
Aside from custom dresses, the following items are generally not eligible for a return:
- Final Sale / Clearance: Items marked as "Final Sale" cannot be returned or exchanged.
- Altered Items: Any dress that has been hemmed or taken in.
- Worn or Washed Items: If the tags are removed or the item shows signs of wear.
- Lost Returns: If you arrange your own shipping and the courier loses the package, Ever-Pretty is not responsible. Always keep your tracking receipt.
Holiday & Extended Return Policies
Many shoppers look for extended return windows during the Christmas season.
- Standard Policy Applies: As of the latest update, Ever-Pretty does not explicitly advertise a "Holiday Extension" policy (e.g., returns until Jan 31st for December orders) on their main FAQ pages.
- Stick to 30 Days: Unless you see a specific banner on their homepage stating otherwise during the holidays, assume the standard 30-day return window applies to all gifts.
Customer Support & Contact Information
If you have trouble with the portal or need to report a damaged item, here is how to reach the Ever-Pretty team.
-
Email:
customerservice@ever-pretty.com(They aim to reply within 24 business hours). - Phone: +1 888-625-1828
- Hours: Monday – Friday, 9:00 AM – 5:00 PM PST.
- Live Chat: Available on the website (look for the chat bubble in the corner).
Tip: If you are contacting them about a return, have your Order Number ready immediately to speed up the process.
Ever-Pretty Return Policy FAQs
Can I return items to Ever-Pretty without a receipt?
Since Ever-Pretty is an online retailer, your order confirmation email acts as your receipt. You will need your Order Number and email address to access the returns portal. You cannot return items without this digital proof of purchase.
How long does a refund from Ever-Pretty take?
Once the warehouse receives your return, it takes about 24 hours (on the main site) to process the inspection. After they release the funds, it takes another 1-5 business days for your bank to show the money in your account.
Does Ever-Pretty offer free returns?
No, standard returns are not free. A $14.99 fee is deducted from your refund to cover the return shipping label. Returns are only free if the item arrived damaged, defective, or if you received the wrong product.
Can I exchange a dress for a different size?
Yes. You can initiate an exchange through the portal. However, Ever-Pretty handles exchanges by processing your return and then shipping the new item. Because stock changes quickly, some customers prefer to return the item for a refund and simply place a new order for the correct size immediately.
What if I removed the tags?
If you removed the tags, the item is technically non-returnable. Ever-Pretty requires all original tags to be attached. If you send it back without tags, they may reject the return and send the item back to you at your expense.
Can I return a custom-sized dress?
No. Custom-sized dresses are made to your specific measurements and cannot be returned once they have been shipped. You can only cancel the order for a partial refund before it ships (see the Custom Size section above).
How do I return a gift?
If you received an Ever-Pretty dress as a gift, you will need the original Order Number and the email address of the person who bought it to use the portal. Refunds typically go back to the original purchaser's payment method.
What items are non-returnable?
Non-returnable items include custom-made dresses, items marked as "Final Sale," and any clothing that has been worn, washed, altered, or has the tags removed.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Ever-Pretty website. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Ever-Pretty return policy updates and check our other guides regarding Bridelulu return policy, Micas return policy, and Modlily return policy before your next purchase.
