Modlily Return Policy: 30-Day Refund & Exchange Guide
Shopping online for fashion is fun, but sometimes items just don't fit right or look the way you expected. If you need to make a return, knowing the rules before you start can save you time and frustration.
This guide covers everything you need to know about the Modlily return policy. We explain the 30-day return window, how to use their ticket system, who pays for shipping, and when you can expect your money back.
Note: This information is based on the most current policies verified for 2025.
Overview of Modlily Return Policy
Modlily operates differently than many US-based retailers because they do not have physical stores. Everything is handled through their online system.
Here is a quick snapshot of what to expect:
| Topic | Details |
|---|---|
| Return Window | 30 days from the date the package was delivered. |
| Eligible Items | Must be unused, undamaged, and in original packaging. |
| Return Method | Online return only (via Support Ticket system). |
| Shipping Costs | The customer pays for return shipping. |
| Restocking Fee | None explicitly stated. |
| Refund Time | 7 days to process + 10-20 business days for funds to appear (Card). |
| Exchanges | One free exchange allowed per order. |
Return Window & Eligibility
To qualify for a refund or exchange, you must act within the specific time limits set by Modlily.
Time Limits
You have a return window of 30 days starting from the day your package is delivered. This means your return request must be submitted within this month-long period.
Item Conditions
For your return to be approved, items must meet these standards:
- Items must be in original, unused condition.
- Packaging should be intact.
- You must have proof of purchase (your order number).
Online Orders Only
Since Modlily is an online-only retailer, there are no in-store return options. All items must be mailed back to the address provided by their customer support team.
How to Return Items to Modlily
Modlily does not include a prepaid return label in the box. You must request a return authorization first. Follow these steps carefully to ensure your return is not rejected.
Step 1: Submit a Ticket
- Log into your Modlily account on their website.
- Go to "My Orders".
- Find the order you want to return.
- Click "Submit a Ticket" or the return link associated with that order.
- Select the items you want to return and the reason why.
Step 2: Get Your RMA Number
Once you submit the ticket, Modlily support will review it (usually within 24 hours). They will provide you with:
- An RMA (Return Merchandise Authorization) number.
- The specific return address.
Step 3: Ship Your Return
- Pack your items securely.
- Write the RMA number clearly on the outside of the package or include it inside.
- Take the package to a carrier of your choice (FedEx, UPS, DHL, or your local Post Office).
- Important: You must pay for return shipping. Modlily suggests using your local Post Office to avoid potential tax issues with international shipments.
Step 4: Upload Tracking Info
This is the most critical step. Modlily will not process your refund until they can track the package.
- Go back to your support ticket.
- Enter the shipping carrier name and the tracking number.
- Once Modlily receives this info, they can monitor the return.
Refund Methods & Processing Time
Getting your money back involves two stages: Modlily's internal processing and your bank's processing.
Refund Methods
Refunds are generally issued to your original refund method.
- Credit/Debit Card: Returned to the card used.
- PayPal: Returned to your PayPal account.
- Note: In some rare cases, customers have reported receiving store credit, but the official policy is to refund the original payment method.
Processing Time
Be prepared for a wait. International returns take time to arrive, and processing is not instant.
- Modlily Processing: Once they receive your package, it takes about 7 working days for them to inspect the items and approve the refund.
-
Bank Processing:
- PayPal: Funds usually appear in 1-3 working days (often within 48 hours).
- Credit/Debit Cards: This takes longer. Funds typically appear in 10-20 business days depending on your bank.
Exchange Policy
If you ordered the wrong size or color, Modlily offers a specific exchange policy.
- One Free Exchange: You are allowed one free exchange per order.
- Process: You must follow the same ticket process listed above to request an exchange.
- Shipping: While the exchange itself is "free" (meaning they don't charge you for the new item), you usually still have to pay the shipping cost to send the original item back to them.
Non-returnable or Restricted Items
While Modlily does not publish a highly detailed list of excluded items, standard industry rules and customer reports suggest strict policies on certain categories.
- Hygiene Items: Swimwear, lingerie, and earrings are typically non-returnable items once the hygiene seal is broken or if they have been tried on.
- Final Sale: Items marked as "Clearance" or "Final Sale" are generally not eligible for return.
- Damaged by User: Items that have been washed, altered, or damaged by the customer will be rejected.
Fees, Deductions & Exceptions
It is important to understand the costs involved so you aren't surprised by the final refund amount.
- Return Shipping Fees: The customer is responsible for all shipping costs to return the item. Modlily does not provide free return labels.
- Restocking Fee: Modlily does not explicitly state a restocking fee, but you will not be refunded for the original shipping cost you paid when you bought the item.
- Lost Packages: Modlily is not responsible for packages that get lost or damaged on their way back to the warehouse. We strongly recommend using a shipping service that offers tracking and insurance.
Holiday & Extended Return Policies
Currently, Modlily does not advertise a specific holiday return policy extension.
- Standard Rule Applies: Unless Modlily announces a specific promotion during the Christmas or holiday season, assume the standard 30-day return window applies to all gifts and seasonal purchases.
Customer Support & Contact Information
Modlily does not have a public phone number. You must use their digital channels for support.
- Ticket System: This is the primary method for returns. Log into your account to submit a ticket.
- Live Chat: Available 24/7 on their website for general questions.
- Response Time: Ticket responses typically arrive within 1 business day.
Tip: When contacting customer support, have your order number ready and take photos of any defective items to speed up the process.
Frequently Asked Questions
Can I return items to Modlily without a receipt?
You do not need a paper receipt, but you must have your order number. Since all orders are tracked online in your account, your digital order history serves as your proof of purchase. You cannot make a return without linking it to an account order.
How long does a refund from Modlily take?
The total time can be lengthy. After your package arrives at their warehouse, it takes 7 working days to process. Afterward, credit card refunds take another 10-20 business days to show up in your account. PayPal refunds are faster, taking 1-3 working days.
Does Modlily pay for return shipping?
No. The customer is responsible for paying the return shipping costs. Modlily does not provide prepaid shipping labels.
What if I receive a damaged or wrong item?
If the item is defective or incorrect, take clear photos of the problem immediately. Submit a ticket and upload the photos. In these cases, Modlily may offer a different resolution, but you must contact them before shipping anything back.
Can I return items if I am outside the 30-day window?
Generally, no. The system may not allow you to submit a return ticket if the order was delivered more than 30 days ago.
How do I track my return?
You must use the tracking number provided by the carrier you chose (e.g., UPS, FedEx, Post Office). Modlily does not track the package for you until you upload that number into their ticket system.
Can I exchange an item instead of getting a refund?
Yes, Modlily allows one free exchange per order for a different size, color, or style. You will still likely need to pay to ship the original item back.
Where do I ship my return?
Do not ship items to the address on your original package. You must submit a ticket to get the correct warehouse address (RMA address), which may be different from where your item shipped from.
Disclaimer: Return policies may change at any time and can vary by region. Always confirm details on the official Modlily website. Information verified November 2025.
Found this helpful? Bookmark this page for the latest Modlily return policy updates and check our other guides before your next purchase.
