Ogee Return Policy | 30 Day Guide 2026

Ogee Return Policy: Complete 2026 Guide for Skincare & Recovery Rollers

Shoppers searching for the ogee return policy often face confusion because there are two distinct brands with similar names: Ogee Beauty (luxury organic skincare) and Ogee Recovery (post-op garments and rollers). The rules for returning items differ significantly between the two, meaning a mistake in the process could cost you your refund.

Whether you are looking to return a facial oil that didn’t suit your skin or a recovery roller that arrived damaged, this guide covers everything you need to know. We will break down the return window, eligibility requirements, and the specific steps for each brand so you can get your money back or an exchange without stress.

Quick Summary: Ogee Beauty generally offers a 30-day return policy on skincare products (even if gently used), while Ogee Recovery has a stricter policy limited to exchanges or store credit within 10–15 days. Keep reading to find the exact rules for your purchase.

Overview of Ogee Return Policy

To help you navigate these policies quickly, here is a comparison of how returns work for the two different Ogee brands.

Return Window & Eligibility

Understanding the timing is critical. If you miss the window, your return will likely be rejected.

For Ogee Beauty (Skincare & Makeup)

If you purchased items from ogee.com, you have a return window of 30 days from the date of purchase.

• Eligible Items: Products must be in new or gently used condition. Ogee understands that you may need to try skincare to see if it works for you. However, empty bottles or products used significantly (more than 20% gone) are generally not accepted.
• Packaging: Items should be returned with their original packaging if possible to ensure safe transit.

For Ogee Recovery (Rollers & Garments)

If you bought recovery aids from ogeerecovery.com, the timeline is much shorter due to the nature of the products.

• Rollers: You must request an exchange for damaged rollers within 15 days of use (or receipt).
• Garments (Fajas/Shapewear): You must initiate a request within 10 days of receiving the item.
• Condition: Hygiene is the top priority here. Items must be completely unworn, unaltered, and free of any odors (smoke, perfume), lotions, or stains. If a garment shows signs of being worn, it will be rejected immediately.

Important Note: Because Ogee Recovery deals with post-operative and intimate garments, they do not offer monetary refunds. You will receive store credit or an exchange product only.

How to Return Items to Ogee

The process for starting a return depends on which website you purchased from. Follow the steps below that match your order.

1. Online Returns for Ogee Beauty (Skincare)

Ogee Beauty utilizes a digital portal to streamline the process.

1. Locate Your Order: Find your order number in your confirmation email.
2. Visit the Portal: Go to returns.ogee.com.
3. Enter Details: Input your order number and the email address used to place the order.
4. Select Items: Choose the items you wish to return and select the reason (e.g., "Did not suit my skin," "Damaged in transit").
5. Get Your Label: Once approved, you will receive a printable return shipping label. Note that the cost of this label will be deducted from your final refund.
6. Pack and Ship: Place the item securely in a box, attach the label, and drop it off at the carrier location specified on the label (usually USPS or UPS).

2. Returns for Ogee Recovery

This process is manual and requires approval from customer support.

1. Check the Date: Ensure you are within the 10-day (garments) or 15-day (rollers) window.
2. Contact Support: Email the Ogee Recovery support team immediately. Do not ship items back without prior approval.
3. Provide Proof: If an item is damaged, attach clear photos of the defect.
4. Wait for Authorization: You will receive instructions on where to ship the return.
5. Ship the Item: You must pay for shipping. Use a trackable shipping method, as Ogee Recovery is not responsible for lost packages.

3. In-Store Returns

Ogee is primarily a direct-to-consumer brand online.

• Ogee Beauty: If you bought Ogee products at a retailer like Bluemercury or a boutique, you must return the item to that specific store following their in-store return policy. You cannot return retail purchases to the Ogee website.
• Ogee Recovery: These items are sold online and do not have physical store return locations.

For more information on returning items bought at third-party retailers, you might find our Ross Dress for Less Return Policy guide helpful for understanding general retail return expectations.

Refund Methods & Processing Time

Once you have mailed your return, here is what you can expect regarding your money.

Refund Methods

• Ogee Beauty: Refunds are issued to the original payment method. If you used a credit card, the money goes back to that card. If you used a gift card, you will receive a new gift card code.
• Ogee Recovery: They operate on a strict no refund policy for money. Approved returns will receive store credit or a direct product exchange.

Processing Time

• Transit: It typically takes 3–7 business days for the package to reach the return center.
• Inspection: Once received, the team inspects the item. For recovery garments, they check strictly for signs of wear or damage.
• Payout: After approval, the refund or credit is usually processed within 7–14 business days.
• Bank Delays: Depending on your bank, it may take an additional 3–5 business days for the funds to appear in your account.

Exchange Policy

If you love the brand but just picked the wrong shade or size, an exchange might be the best option.

• Ogee Beauty: You can often select an exchange option directly in the returns portal. This is ideal if you ordered the wrong foundation shade. In some cases, exchanging an item may waive the return shipping fee, though this varies by promotion.
• Ogee Recovery: Exchanges are the primary method for resolving issues. If your roller arrives damaged, they will swap it for a new one. If you ordered the wrong size garment, you can exchange it provided it is unworn and you pay for the shipping to get it back to them.

For comparison on how other major brands handle online exchanges, check out our Nike Return Policy guide.

Non-Returnable or Restricted Items

Not everything can be sent back. To avoid having your return denied, check this list of non-returnable items.

1. Heavily Used Products: Skincare jars that are empty or nearly empty will be rejected.
2. Hygiene Violations (Recovery): Any garment with stains, body fluids, deodorant marks, or smells (cigarette smoke, perfume) is final sale.
3. Final Sale Items: Any product marked as "Final Sale" or bought during a specific clearance event cannot be returned.
4. Gift Cards: E-gift cards are non-refundable.
5. Missing Accessories: If you return a kit or a roller, all original parts and packaging must be included.
6. Retail Purchases: Items bought at a partner store cannot be returned online.

Fees, Deductions & Exceptions

Costs can eat into your refund. Here is a breakdown of the fees you might encounter.

• Return Shipping (Beauty): Ogee Beauty does not offer free return shipping. The cost of the prepaid label will be deducted from your total refund amount.
• Return Shipping (Recovery): You are responsible for paying the carrier directly when you ship the item back. Shipping costs paid on the original order are also non-refundable.
• Restocking Fee: Generally, neither brand charges a specific restocking fee as long as the item is in the required condition.
• Damaged Items: If an item arrives damaged, you should not have to pay to return it. Contact customer support immediately with photos to get a free replacement or prepaid label.

Holiday & Extended Return Policies

Many shoppers ask about the holiday return policy for gifts purchased in November or December.

• Standard Rules Apply: Currently, Ogee has not publicized a permanent extended holiday policy for 2026. Unless specified on the homepage banner during the season, assume the standard 30-day window applies.
• Gift Returns: If you received Ogee skincare as a gift, you can initiate a return for store credit or an exchange so the original purchaser is not notified. You will need the order number or the giver's email address to start this process.

If you are interested in how other online retailers handle seasonal returns, read our Micas Return Policy Guide.

Customer Support & Contact Information

If you have a complex issue, such as a lost package or a reaction to a skincare product, it is best to speak to a human.

• Ogee Beauty Support:

  • Email: support@ogee.com
  • Phone: 1-888-376-8037
  • Live Chat: Available on ogee.com during business hours (typically Mon–Fri, 9 AM – 5 PM EST).

• Ogee Recovery Support:

  • Email: Look for the contact form on ogeerecovery.com.
  • Response Time: Allow 24–48 hours for a response regarding exchange authorizations.

Tips for contacting support:

• Have your Order Number ready.
• If emailing about damage, attach clear photos immediately to speed up the process.
• Keep your tracking number until the refund is confirmed.

FAQ Section

Can I return items to Ogee without a receipt?

It is difficult to return items without a receipt because Ogee is an online-based retailer. Your order confirmation email serves as your receipt. If you cannot find it, contact customer support with your email address and shipping details, and they may be able to locate your order in their system.

How long does a refund from Ogee take?

Once Ogee receives your return package, it takes about 3–7 business days to inspect and process it. After that, your bank may take another 3–10 business days to post the credit to your account. In total, expect the process to take roughly two weeks.

Can I return Ogee skincare if I opened it?

Yes, Ogee Beauty allows returns on opened and gently used products within the 30-day window. They want you to be happy with the results. However, if the container is empty or significantly used, the return will be denied.

Does Ogee pay for return shipping?

No, Ogee generally does not cover return shipping costs. For beauty products, the cost of the label is deducted from your refund. For recovery products, you must pay the shipping carrier directly.

Can I return Ogee Recovery garments if they don't fit?

You can return them for an exchange or store credit only, and only if they are completely unworn and in original condition. You must request this within 10 days of delivery. If you wore the item, it is non-returnable due to hygiene reasons.

What if my Ogee roller arrived broken?

If your roller or tool is damaged upon arrival, contact support within 15 days. They will facilitate an exchange for a non-damaged unit. Do not throw away the packaging.

Can I return online orders in-store?

No. Ogee does not have standalone retail locations for returns. If you bought an item online, you must mail it back. If you bought an item at a partner retailer (like a beauty boutique), you must return it to that specific store.

Is there a restocking fee for Ogee returns?

Ogee does not typically charge a restocking fee for skincare or recovery items, provided they are returned in the correct condition. The primary cost to the customer is the return shipping fee.

Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Ogee website or with your local store. Information verified December 2025.

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