CSB Return Policy | 30 Day Guide Refunds Exchanges
Shoppers often worry about buying swimwear or activewear online because of fit and hygiene rules. If you need to check the CSB return policy before you buy or after you’ve tried on a haul, this guide is for you.
This guide covers everything you need to know about the shopcsb.com return process (updated for 2025-2026). We will break down the 30-day return window, the strict rules for swimwear hygiene stickers, and the steps to use their online portal. CSB has very specific requirements-especially for photos of faulty items or swimwear-so make sure you read the eligibility section to avoid having your return rejected.
Overview of CSB Return Policy
CSB operates primarily as an online retailer with a strict portal-based return system. Here is a quick summary of the rules you need to follow.
| Topic | Details |
|---|---|
| Return Window | 30 days from the delivery date. |
| Eligible Items | Unworn, unwashed, tags attached. Swimwear needs hygiene sticker. |
| Return Methods | Online Returns Portal only (no mobile app support). |
| Refund Methods | Original payment method, store credit, or exchange. |
| Non-returnable Items | Final Sale (40% off or more), underwear, socks, towels. |
| Fees | Return shipping costs are deducted. First-order swim refunds have a handling fee. |
Return Window & Eligibility
To get a full refund or exchange, you must follow the timeline and condition rules exactly.
Standard Return Window
You have 30 days from the date your package was delivered to book your return. Once you book the return in the portal, you must ship the items back within 25 days. If you wait too long, the return label may expire, or the warehouse may reject the package.
What Items Qualify for Returns
For your return to be accepted, items must be in "showroom condition." This means:
- Tags: All original tags and packaging must be intact.
- Condition: Items must be unworn and unwashed.
- Cleanliness: No stains, makeup marks, fake tan, glitter, pet hair, or odors (perfume, deodorant, smoke).
Special Rules for Swimwear
CSB is very strict about swimwear. If you return bikini bottoms or one-pieces:
- The hygiene sticker must be attached and untampered with.
- You must upload a photo of the item showing the sticker is intact to the portal.
- The system allows up to 6 images (max 5MB each).
Tip: Take a clear photo of the hygiene sticker before you start the return process on your computer or phone. You will need it to move forward.
How to Return Items to CSB
CSB does not have permanent physical stores for returns. You must use their digital portal.
Online Return Process
Follow these steps to start your return:
-
Visit the Portal: Go to the official CSB Returns Portal (usually hosted at
shopcsb.loopreturns.com). - Log In: Enter your order number and the email address used to place the order.
- Select Items: Choose the items you want to return and select a reason (e.g., "Too Small," "Changed Mind").
- Upload Proof: If returning swimwear or a faulty item, upload the required photos.
- Choose Outcome: Select if you want a refund, store credit, or exchange.
- Get Label: Confirm the return. The system will generate a return label.
- Pack & Ship: Place items in the original bag or a sturdy box. Attach the label and drop it off at the carrier listed on the label.
Important Notes for Mail-in Returns
- One RMA per Order: You must return all items from one order in a single package. Do not split them up.
- Tracking: Always keep your drop-off receipt. If the package gets lost and you have no tracking, CSB cannot help you.
- Maximum Items: You can only return up to 10 items per booking.
In-Store Returns
CSB is an online-first brand. They generally do not accept returns in person. The only exception may be during specific pop-up events (like the Los Angeles pop-up), where they might offer exchanges. Always check the specific terms for any pop-up shop you visit.
Refund Methods & Processing Time
Once your package arrives at the CSB warehouse, the team inspects it.
- Processing Time: It typically takes 1 to 3 business days for the warehouse to update the status after delivery. The full refund may take another 7–10 days to appear on your bank statement depending on your bank.
- Refund Method: Money goes back to your original payment method. If you chose store credit, it is usually issued via email as a gift card code shortly after approval.
- Fees: Original shipping charges are non-refundable. If your return is rejected because of stains or missing tags, CSB may charge you shipping fees to send the item back to you.
Exchange Policy
If you love the item but need a different size, the exchange policy is often the best choice.
- Direct Exchange: You can select a new size directly in the portal. This reserves the stock for you.
- Shop Now: Some return portals allow you to use your refund value to shop for a completely different item immediately.
- Fees: Exchanges are often free of handling fees, though you should check the portal at the time of booking to see if return shipping is covered.
Non-returnable or Restricted Items
Some items are final sale and cannot be returned. Double-check your items against this list before shipping them back.
- Final Sale: Any item discounted by 40% or more is considered final sale and is not eligible for return.
- Hygiene Items: For health reasons, you cannot return underwear, socks, towels, or drinkware.
- Tampered Swimwear: If the hygiene sticker is removed, lifted, or looks altered, the return will be denied.
Fees, Deductions & Exceptions
You should be aware of potential costs when making a return.
| Fee Type | Cost/Policy |
|---|---|
| Return Shipping | Usually deducted from your refund amount. |
| Restocking Fee | Generally not charged for standard returns, but a handling fee may apply to first-order swim refunds. |
| Rejected Returns | If you send back a dirty or ineligible item, CSB will charge you the shipping cost to send it back to you. |
| Missing Items | If you forget to include an item you booked for return, CSB may use a third-party service to recover the value. |
Holiday & Extended Return Policies
Unlike some major retailers that offer extended windows in December, CSB currently lists a standard 30-day return window year-round.
- No Extensions: There is no specific mention of a holiday extension for the 2025 season.
- Advice: If you are buying gifts, make sure the recipient tries the item on immediately so they don't miss the 30-day cutoff.
Customer Support & Contact Information
If you have trouble with the portal or have a faulty item, you need to contact CSB support.
-
Email:
info@shopcsb.com - Support Hours: Responses typically take 1–2 business days.
- Best Practice: Include your order number and photos of any issues in your first email to speed up the process.
- Phone/Chat: CSB does not currently list a public phone number or live chat for returns.
FAQ Section
Can I return items to CSB without a receipt?
No. Because returns are processed through a digital portal, you must have your order number and the email address used for the purchase. You do not need a paper receipt, but you do need the digital order details.
How long does a refund from CSB take?
Once the warehouse receives your return, they usually inspect it within 1–3 business days. After approval, the bank may take another week to post the funds to your account.
Can I return CSB swimwear?
Yes, but only if the hygiene sticker is attached and the item is unworn. You will be required to upload a photo of the intact sticker to the portal before you can print a return label.
What items are non-returnable at CSB?
You cannot return underwear, socks, towels, drinkware, or any item marked as Final Sale (discounted by 40% or more).
Does CSB charge for return shipping?
Yes, in most cases, the cost of the return shipping label is deducted from your refund amount. Exchanges or store credit options may sometimes have different fee structures depending on current promotions.
How do I return a damaged or wrong item?
If you receive a faulty item, select "Item is faulty" in the portal. You must upload clear photos of the damage (max 6 images). CSB will review these images and may waive return fees for genuine errors.
Can I return a gift to CSB?
Gift returns follow the same 30-day policy. You will need the original order number and email address of the person who bought the gift to access the portal. It is best to contact support if you want to exchange a gift without notifying the buyer.
Can I return online orders in-store?
No. CSB is an online retailer and does not have physical store locations for returns, except for rare temporary pop-up events.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official CSB website or with your local store. Information verified December 2025.
Found this helpful? Bookmark this page for the latest CSB return policy updates and check our other guides before your next purchase.
