Dollar General Return Policy (2025 Update)
Introduction
We have all been there-you bought something on a whim, or perhaps a gift didn't quite work out. Understanding the return rules before you head back to the store can save you time and frustration. If you are looking for the official Dollar General return policy, you are in the right place.
This guide covers everything you need to know about getting a refund or exchange. Dollar General generally offers a flexible return window, but there are strict differences between items bought in-store versus those bought online. We will walk you through eligibility requirements, how to handle returns without a receipt, and which items you simply cannot return.
Note: The details in this guide are based on the latest policy verification from late 2025.
Overview of Dollar General Return Policy
The policy at Dollar General is split into two main categories: in-store purchases and online orders. The most important rule to remember is that online orders cannot be returned to physical stores. You must ship them back.
Below is a quick summary of the key rules:
| Topic | Details |
|---|---|
| Return Window (In-Store) | 90 days from the purchase date |
| Return Window (Online) | 30 days from the delivery date |
| Condition Required | Unused, original packaging, resalable condition |
| Receipt Requirement | Required for full refund; manager discretion without it |
| Refund Method | Original payment method or Gift Card |
| Online Returns | Must be mailed back; cannot be returned in-store |
| Restricted Items | Tobacco, alcohol (limited), propane, opened electronics |
Return Window & Eligibility
To get your money back, you need to act within the specific timeframes set by the store. Missing these deadlines often means you will be stuck with the item.
Standard Return Window
- In-Store Purchases: You have a generous 90-day return policy. You should return the item to the same location where you bought it for the smoothest experience.
- Online Orders: You have 30 days from the date your order was delivered to ship it back.
Eligibility Requirements
For your return to be approved, the item must generally be:
- In good condition (unused and unopened).
- In its original packaging with all paperwork and parts.
- Accompanied by a receipt (paper receipt or digital order history).
The Private Brand Guarantee
There is a special exception for Dollar General private brands (like Clover Valley or DG Home). These items carry a 100% satisfaction guarantee. If you are not satisfied with a private brand item, you can return it for a full refund or exchange, even if you have opened it.
How to Return Items to Dollar General
The process depends entirely on how you bought the item. Please read the section below that matches your purchase method.
Option 1: In-Store Returns
If you bought your item at a physical store, you must return it to a physical store.
- Locate your receipt: This ensures you get a full refund to your original payment method. If you used DG Pickup, have your email or app order history ready.
- Prepare the item: Ensure the item is in its original packaging.
- Visit the store: It is best to go to the same location where you made the purchase.
- Speak to an associate: Go to the register. The associate will verify the item condition and process your refund.
Option 2: Online Returns
Important: Items purchased online at DollarGeneral.com cannot be returned to a local store. They must be mailed back.
- Find your order: Log in to your account or find your order confirmation email.
- Contact Support/Check Portal: Follow the instructions included in your package or on the website to initiate a return.
- Pack the item: Place the unused item securely in a box.
- Attach the label: If a prepaid return label was provided, attach it to the outside of the box. Note that return shipping fees may be deducted from your refund unless the item was damaged or incorrect.
- Ship it: Drop the package off at the carrier location specified on your label.
For similar retail processes, you might want to compare this with the Ross Dress for Less return policy or the Value Village return policy.
Refund Methods & Processing Time
Once you have handed over your item or mailed it back, here is how you get your money.
Refund Methods
- With Receipt: You will receive a refund to your original payment method (Cash, Credit, Debit, or EBT).
- Without Receipt: If approved, you will likely receive a Dollar General gift card (store credit).
- Gift Returns: If you are returning a gift, you will typically receive store credit to avoid the refund going back to the giver's card.
Processing Time
- In-Store: Refunds to credit cards typically appear within 3–5 business days, depending on your bank.
- Online: Once the warehouse receives your return, it can take up to 30 days to inspect the item and issue the refund. Once issued, allow another billing cycle for it to appear on your statement.
Exchange Policy
Sometimes you don't want a refund; you just want a working product.
- Defective Items: If you bought an item that is broken or defective, you can usually exchange it for the exact same item.
- Opened Electronics: CDs, DVDs, and software that have been opened cannot be returned for a refund. They can only be exchanged for the identical title (to prevent copyright piracy).
- Manager Discretion: Exchanges are often easier to get approved than cash refunds if you have lost your receipt.
Non-returnable or Restricted Items
Not everything can be returned. Dollar General has a list of exceptions to protect safety and hygiene.
You generally cannot return:
- Alcoholic Beverages: In some states, this is strictly prohibited. Where allowed, it requires a receipt and is usually refund-only (no exchanges).
- Tobacco Products: Cigarettes and other tobacco items are final sale.
- Propane Cylinders: Cannot be returned due to safety regulations.
- Gift Cards: These are non-refundable.
- Prepaid Minutes/Phone Cards: Non-refundable.
- Clearance Items: Often marked as "All Sales Final."
If you are dealing with hardware or tools, you may want to check the Ace Hardware return policy for comparison on regulated items.
Fees, Deductions & Exceptions
Dollar General is generally fee-friendly, but there are costs to be aware of for online shoppers.
- Restocking Fee: Dollar General does not typically charge a restocking fee for in-store returns.
- Return Shipping Costs: If you return an item online because you changed your mind (not because it is damaged), you may be responsible for the shipping cost. This amount is often deducted from your total refund.
- Fee Waivers: Store managers have the authority to waive fees or bend rules for defective products or special circumstances, but this is not guaranteed.
Holiday & Extended Return Policies
Unlike many major retailers that offer extended windows from October through January, Dollar General does not officially advertise an extended holiday return policy.
- Standard Rules Apply: Assume the standard 90-day (in-store) and 30-day (online) rules apply to your Christmas and holiday gifts.
- Verification: Always check your receipt during the holidays, as specific stores may print temporary extensions on the bottom of the receipt.
Customer Support & Contact Information
If you have a complex issue, such as a double charge or a lost online return, it is best to contact corporate support directly.
- Phone Number: 1-800-678-9258
- Online Contact: Use the "Contact Us" form on the official Dollar General website.
- Mailing Address: Dollar General Corporation, 100 Mission Ridge, Goodlettsville, TN 37072.
Tip: When calling regarding an online order, have your order number ready to speed up the process.
Frequently Asked Questions
Can I return items to Dollar General without a receipt?
Yes, but it is up to the manager's discretion. If accepted, you will likely receive an exchange or a refund on a gift card for the item's current selling price. You may be asked to show a valid ID for no-receipt returns.
How long do I have to return an item?
You have 90 days for items bought in-store and 30 days for items bought online (starting from the delivery date).
Can I return online orders in-store at Dollar General?
No. Items purchased at DollarGeneral.com cannot be returned to physical store locations. You must follow the mail-in return process listed in your order history.
What items are non-returnable at Dollar General?
Common non-returnable items include tobacco, propane cylinders, gift cards, prepaid phone cards, and opened software/DVDs (exchange only). Alcohol returns vary by state law.
Does Dollar General charge a restocking fee?
No, they do not generally charge restocking fees. However, for online returns, the cost of return shipping may be deducted from your refund.
How do I return a damaged or wrong item?
If you bought it in-store, take it back immediately for an exchange. If it was an online order, contact customer support at 1-800-678-9258 so they can provide a free shipping label for the error.
Can I return a gift to Dollar General?
Yes. If you have a gift receipt, you will get the full value. Without a receipt, the manager may offer you store credit for the item’s current lowest selling price.
How long does a refund from Dollar General take?
In-store refunds usually process in 3–5 business days. Online returns take longer-up to 30 days-because the warehouse must receive and inspect the package first.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Dollar General website or with your local store. Information verified December 2025.
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