Park and Fifth Return Policy: Fees, Windows & Step-by-Step Guide
Buying formalwear online can be stressful, especially when trying to find the perfect fit for a wedding, gala, or special event. Whether you ordered the wrong size or simply changed your mind, understanding the Park and Fifth return policy is essential to avoid unexpected deductions from your refund.
Because Park and Fifth specializes in high-quality, often made-to-order garments, their return rules are stricter than your average fast-fashion retailer. This guide covers everything you need to know about their strict return window, eligibility rules, the infamous "bracket shopping" fee, and step-by-step instructions for getting your money back.
Please note that this information is based on the latest available policy and may change over time (verified for 2026).
Overview of Park and Fifth Return Policy
Before diving into the detailed steps, here is a quick-reference summary table of the Park and Fifth refund policy for ready-to-wear items.
| Topic | Details |
|---|---|
| Return Window | 14 days from the delivery date (online) or purchase date (in-store). |
| Eligible Items | Must be unworn, unwashed, unaltered, and with all original tags attached. |
| Return Methods | Mail-in via online portal or drop-off at designated Canadian showrooms. |
| Refund Methods | Original payment method (fees apply) or store credit (fees waived). |
| Non-returnable Items | Made-to-order dresses, final sale items, custom lengths, fabric swatches. |
| Fees | ~$15 return shipping fee; additional $15/dress restocking fee for 3+ items. |
Return Window & Eligibility Requirements
The 14-Day Return Window
The standard return window for any eligible Park and Fifth item is strictly 14 days.
- Online Purchases: You have 14 days from the day your package is marked as delivered by the postal carrier to initiate your return and get it postmarked.
- In-Store Purchases: You have 14 days from the exact date of purchase printed on your showroom receipt.
If your item is shipped or dropped off after the 14th day, your return will be rejected and the dress will be shipped back to you at your own expense.
Return Conditions and The "No Makeup" Rule
Park and Fifth conducts meticulous inspections on all returned garments. Because these are premium dresses, they must be in perfect condition to be accepted.
Your item must be:
- Unworn and unwashed.
- Unaltered (dresses that have been hemmed or taken in are disqualified).
- Complete with all original hangtags and security tags securely attached.
Important Warning: The most common reason for a rejected return is staining or odor. Garments must be 100% free of makeup, fake tan lines, deodorant marks, pet hair, and strong scents like perfume or smoke. We highly recommend showering and removing all makeup and deodorant before trying on your dress at home!
The "Bracket Shopping" Warning (Returns of 3+ Dresses)
One of the most heavily discussed elements of the Park and Fifth return policy is their penalty for "bracket shopping." Bracket shopping happens when a customer buys the same dress in multiple sizes (like a size 4, 6, and 8) to test the fit, fully intending to return the ones that do not work.
To protect their inventory and discourage this practice, Park and Fifth applies a restocking fee of $15 per dress if you return three (3) or more dresses from a single order (or across multiple orders for the same event).
Cost Breakdown Examples:
- Returning 1 or 2 dresses: You only pay the standard ~$15 return shipping label fee.
- Returning 3 dresses: You pay the ~$15 shipping label fee + a $45 restocking fee ($15 x 3). Total deduction = $60.
- Returning 4 dresses: You pay the ~$15 shipping label fee + a $60 restocking fee ($15 x 4). Total deduction = $75.
If you are unsure of your size, it is much cheaper to book a virtual sizing appointment or use their detailed measurement charts rather than ordering three dresses to try on at home.
How to Return Items to Park and Fifth
In-Store Returns (Showroom Drop-off)
If you live near a Park and Fifth physical location (currently in Vancouver, Toronto, and Calgary), an in-store return is the best way to save money. By dropping your item off, you completely avoid the return shipping fee.
- Ensure you are still within the 14-day window.
- Check your local showroom's website for specific return drop-off hours (some require you to book a quick drop-off appointment).
- Bring your unworn item in its original bag with tags attached.
- Provide your digital invoice or physical receipt. A stylist will inspect the dress on-site.
Online Returns (Mail-In via Portal)
For most customers, an online return through the mail is the standard process. Follow these steps to generate your prepaid shipping label:
- Go to the Park and Fifth Returns Portal on their official website.
- Enter your original Order Number and your shipping Zip/Postal Code.
- Select the item(s) you are returning and choose your reason.
- Select your preferred refund method (Original Payment or Store Credit).
- Download and print the provided prepaid shipping label.
- Pack the dress safely in its original clear garment bag and shipping box.
- Attach the shipping label and drop it off at the designated carrier (Canada Post for Canadian orders; USPS/FedEx for US orders). Do not use an unapproved carrier.
Prep Your Dress Checklist: Before sealing the box, double-check: Are the tags attached? Is it free of deodorant marks? Is it packed in its original clear bag?
Refund Methods & Processing Time
When you process your return online, you can choose how you want to be reimbursed.
- Original Payment Method: If you choose a refund to your credit card or PayPal, the standard return shipping fee (approx. $15) will be deducted from your total.
- Store Credit: If you choose a digital gift card (store credit), Park and Fifth will waive the return shipping fee.
Once your package arrives at their Canadian warehouse, the processing time takes about 7 to 10 business days. During peak wedding season (spring and summer), this can extend up to 14 days. Once approved, your bank may take an additional 3 to 5 days to post the funds to your account.
Exchange Policy
The Park and Fifth exchange policy is highly consumer-friendly if you simply need a different size or color of the identical style.
- Exchanges must also be initiated within the 14-day window.
- When you process an exchange through the online portal, the $15 return shipping fee is completely waived.
- The new item will be reserved for you and shipped out as soon as the postal carrier scans your returned package.
If you are coordinating dresses for an entire bridal party, you might also want to compare policies with other popular brands. For instance, check out our comprehensive Birdy Grey return policy guide or the Revelry return policy to see how their exchange rules stack up.
Non-returnable or Restricted Items
Not everything sold by Park and Fifth can be sent back. The following items are considered non-returnable items and are strictly Final Sale:
- Made-to-Order Collections: Any bridesmaid or bridal dress explicitly listed as "Made-to-Order." Because these are manufactured specifically for your order block, they cannot be returned or canceled once production starts.
- Sale and Clearance Items: Anything purchased at a discount, from a sample sale, or marked "Final Sale."
- Altered Garments: Custom-length dresses or any dress that a tailor has modified.
- Accessories & Intimates: Jewelry, hair accessories, and adhesive bras (due to hygiene regulations).
- Fabric Swatches: All color and fabric samples.
If you are dealing with highly custom bridal wear, strict policies are standard across the industry. You can see similar restrictions in our JJ's House return policy breakdown.
Fees, Deductions & Exceptions
To summarize, here are the potential deductions you might see on your Park and Fifth refund:
- Return Shipping Fee: A standard fee of roughly $15 CAD/USD is deducted for using the prepaid return label.
- Original Shipping Costs: The shipping fee you paid at checkout to get the dress delivered is non-refundable.
- Restocking Fee: A $15 per-item penalty applies only if you return 3 or more dresses.
- International Duties: If you are outside of the US or Canada, you must pay for your own return postage, and any international import taxes or duties paid are non-refundable.
Holiday & Extended Return Policies
Because formalwear is highly seasonal, Park and Fifth generally does not offer a permanent extended holiday return policy. However, during the late-fall gift-giving season (November/December), they occasionally post slight extensions on their homepage for ready-to-wear items intended as holiday gifts. Always verify with their support team if you are buying a dress as a gift during the winter holidays.
Customer Support & Contact Information
If your dress arrives damaged, or if you are having technical trouble with the returns portal, you should contact customer support immediately.
-
Email:
hello@parkandfifthco.com(Typical response time is 1 to 3 business days). - Damaged Items: You must email support within 3 days of delivery with photos of the damage to get a free replacement or a waived return fee.
- Phone: Park and Fifth primarily handles support via email and does not offer a 24/7 customer service phone line.
Frequently Asked Questions
Can I return items to Park and Fifth without a receipt?
No-receipt returns are generally not accepted. For online returns, your digital order number and email address serve as your receipt. If you bought the item in a showroom, you must provide the physical receipt, a digital invoice, or the email confirmation to process a return for store credit.
Does Park and Fifth have free returns?
No. Standard returns for a refund to your credit card are subject to a return label fee (approximately $15) which is deducted from your final payout. You can only get free returns if you choose an exchange, opt for store credit, or drop the item off at a showroom.
How do I return a damaged or wrong item?
If you receive a flawed dress, do not use the standard return portal. Instead, email hello@parkandfifthco.com within 3 days of delivery with your order number and clear photos of the defect. They will issue a free replacement or a full refund without deducting shipping fees.
What is the Park and Fifth restocking fee?
Park and Fifth charges a $15 restocking fee per dress if you return three (3) or more dresses. This policy is designed to stop "bracket shopping," where customers order multiple sizes just to try them on.
Can US customers return items to Park and Fifth?
Yes. US customers can use the online portal to generate a return shipping label (usually via USPS or FedEx). The standard $15 return shipping fee will be deducted in US Dollars. Keep in mind that international shipping times may slightly delay your refund processing.
Can I return online orders in-store at Park and Fifth?
Yes! If you live near a showroom in Vancouver, Toronto, or Calgary, you can drop off your unworn online order within the 14-day window to avoid the mail-in return shipping fee.
How long does a refund from Park and Fifth take?
Once your return package is delivered to their Canadian warehouse, it takes 7 to 10 business days for the quality control team to inspect the garment and issue the refund.
Can I return a Made-to-Order bridesmaid dress?
No. Made-to-order garments are manufactured specifically for your bridal party's block and are strictly Final Sale. They cannot be returned, exchanged, or refunded.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Park and Fifth website or with your local showroom. Information verified April 2026.
Found this helpful? Bookmark this page for the latest Park and Fifth return policy updates and check out our other guides on TheReturnGuide.com before your next formalwear purchase.
