Revelry Return Policy 14 Day Guide

Revelry Return Policy: Full 2026 Guide (14-Day Window & Rules)

Planning a purchase for a wedding can be stressful, especially when it involves sizing for bridesmaids or coordinating colors. If you are worried about whether that tulle dress or velvet suit will fit, understanding the Revelry return policy is critical before you checkout.

Because Revelry operates differently than standard fashion retailers-mixing "Ready-to-Ship" items with "Made-to-Order" pieces-the return rules change depending on what you buy.

In short: You have a 14-day window to return eligible, ready-to-ship items. However, custom made-to-order dresses are generally final sale. This guide breaks down exactly how to handle exchanges, avoid late fees on Home Try-Ons, and ensure you get your money (or store credit) back without hassle.

Note: All policy details are verified as of late 2025. Policies may change during promotional periods, so always check your order confirmation.

Revelry Return Policy Overview

Return Window & Eligibility

The most important part of the Revelry return policy is understanding the difference between the two main product types. Your ability to return an item depends entirely on whether it was pulled from a shelf or made just for you.

1. Ready-to-Ship Items (14 Days)

If you purchased items labeled "Ready-to-Ship" (including dresses, suits, accessories, and fabric by the yard), you have a return window of 14 days starting from the day the package is delivered to your doorstep.

• Items must be postmarked/shipped back within this timeframe.
• Items must be in original, unworn condition with tags attached.

2. Made-to-Order Items (Final Sale)

Revelry specializes in bridal party attire made upon request. Made-to-Order items are Final Sale.

• These cannot be returned or exchanged for preference reasons (color, style change).
• Exception: If there is a genuine fit issue or defect, you must contact customer support within 5 business days of receipt.

3. Home Try-On Orders (3 Days)

For the Home Try-On program, the window is very short.

• You must drop your return package in the mail within 3 business days of delivery.
• If you keep the sample dresses longer than 3 days, you will be charged.

Eligibility Checklist

Before you pack your box, ensure your return meets these criteria:

• ✅ Condition: Unworn, unwashed, unaltered.
• ✅ Tags: All original tags must be attached.
• ✅ Packaging: Returned in original protective packaging.
• ✅ Location: Returns are only accepted from the contiguous US.
• ✅ Notification: You must have contacted support or initiated the return request online (for standard orders).

Note: If you are looking for policies on similar fashion retailers, you might want to check our Micas Return Policy Guide or the Zapaka Return Policy Guide.

How to Return Items to Revelry

Returning items to Revelry is an online return process that usually requires approval from their support team first. Unlike big-box stores, you cannot just drop the item off without prior communication.

Option A: Returning Ready-to-Ship Items

1. Check your timeline: Ensure you are within the 14-day window.
2. Contact Support: Email hello@shoprevelry.com with your order number and the reason for the return.
3. Wait for Approval: The support team will review your request.
4. Receive Instructions: If approved, they will provide a Return Authorization or specific shipping instructions. Note that for standard returns, you may be responsible for the return shipping cost unless the item is defective.
5. Pack and Ship: Securely pack the item with tags attached. Use a trackable shipping method so you can prove the item was delivered.

Option B: Returning Home Try-On Items

This process is much easier because the logistics are handled for you.

1. Locate the Label: A prepaid return label is included inside your original box or brochure.
2. Pack the Samples: Place the sample dresses back in the box.
3. Ship Within 3 Days: Drop the package off at the carrier specified on the label (usually UPS or FedEx) within 3 business days.
4. Keep the Receipt: Always get a drop-off receipt from the carrier to avoid accidental late fees.

Pro Tip: If you lost your prepaid label for a Try-On order, email customer support immediately. Do not wait, as the clock is still ticking on the 3-day window.

Refund Methods & Processing Time

Once Revelry receives your package, they will inspect the items to ensure they are unworn and undamaged.

• Store Credit: This is the most common form of refund, especially for exchanges or returns made past the strict window (if an exception is granted).
• Original Payment Method: For eligible full-priced ready-to-ship returns made within 14 days, refunds are typically issued to the original card or PayPal account.
• Processing Time: While exact processing times are not explicitly listed, standard industry times are 5–10 business days after the warehouse receives the return.
• Non-Refundable Costs: Original shipping charges and any "Shipping Protection" fees paid at checkout are generally not refundable.

Exchange Policy

Revelry handles exchanges similarly to returns.

• Inventory is Key: Because stock fluctuates, direct exchanges are subject to product availability.
• Process: To exchange a ready-to-ship item for a different size, you typically return the original item and place a new order.
• Recommendation: If you are in a rush for a wedding, place the new order immediately to secure the stock, and then process the return for the ill-fitting item separately.

For details on other bridal-focused retailers, review our Bridelulu Return Policy guide.

Non-returnable & Restricted Items

To avoid losing money, pay close attention to this list. Revelry is stricter than average due to the custom nature of the bridal industry.

The following items are Non-Returnable (Final Sale):

• Made-to-Order Dresses: These are cut and sewn specifically for you.
• Swatches: Fabric samples are final sale.
• Garment Bags: Accessories like extra garment bags cannot be returned.
• Personalized/Altered Items: Any item that has been hemmed or changed.
• Marked-Down Items: Items in the "Sale" or clearance section.
• International Orders: Orders shipped outside the contiguous US are final sale.

Fees, Deductions & Exceptions

Understanding the fees involved helps you budget for your return.

• Return Shipping:
  • Standard Orders: The customer is usually responsible for postage costs to mail items back.
  • Home Try-On: Return shipping is free (prepaid label provided).
• Late Fees (Try-On Only):
  • If you keep a Try-On dress longer than the allowed 3 business days, Revelry charges a $10 per day late fee for each dress.
  • If the dress is kept for an extended period (usually 20+ days), you may be charged the full retail price of the dress.
• Restocking Fee: Revelry does not currently list a specific flat-rate restocking fee, provided the items are in perfect condition.

Revelry vs. Competitors (Comparison)

It is easy to confuse "Revelry" (shoprevelry.com) with other similarly named brands. Here is how the policies stack up.

Make sure you are on the correct website-shoprevelry.com-before initiating a return.

Customer Support & Contact Information

If you have a damaged item or need to request a return label, here is how to reach the team.

• Email: hello@shoprevelry.com (Primary method)
• Phone: (856) 770-2165
• Hours: Monday – Friday, 9:00 AM – 5:00 PM CT
• Help Center: Accessible via the footer on their website for FAQ articles.

Tips for Faster Support:

1. Include your Order Number in the subject line.
2. If claiming a defect, attach clear photos of the damage immediately.
3. Check your spam folder if you haven't heard back within 2 business days.

Frequently Asked Questions

Can I return items to Revelry without a receipt?

Because Revelry is an online-only retailer, your "receipt" is your order confirmation email. If you have lost this email, contact customer support with your name and shipping address. They can look up the order in their system. Without proof of purchase or an order number, a return cannot be processed.

What happens if I return my Home Try-On late?

Revelry is strict about Try-On timelines. If you do not ship the items back within 3 business days, you will be charged a $10 per day fee for every dress in the box. If you keep them significantly longer, you may be charged the full purchase price of the dresses.

Can I return a Made-to-Order dress if it doesn't fit?

Generally, no. Made-to-Order items are final sale. However, if there is a significant fit issue caused by a manufacturing error, you must contact support within 5 business days. For standard fit issues (e.g., you ordered the wrong size), the item is not returnable, and you will likely need to use a local tailor.

Does Revelry offer exchanges for different colors?

Direct exchanges are allowed for Ready-to-Ship items within the 14-day window, subject to availability. You cannot exchange a Made-to-Order dress for a different color because the original was made specifically for you.

How long does a refund take to appear?

Once your return is received and inspected at the warehouse, it typically takes 5 to 10 business days for the refund or store credit to be issued. If you are receiving a refund to a credit card, it may take an additional billing cycle to show up on your statement.

Are shipping costs refundable?

No. Any shipping fees you paid to get the order delivered to you are non-refundable. Additionally, for standard returns (not Try-Ons), you are responsible for the cost of return shipping.

Can I return a Revelry dress if I live outside the US?

No. Currently, international orders are considered final sale and cannot be returned or exchanged. The return policy strictly applies to orders shipped within the contiguous United States.

What if my item arrives damaged?

If you receive a defective or damaged item, email hello@shoprevelry.com immediately (ideally within 48 hours of delivery). Do not remove the tags. Attach photos of the defect so they can authorize a free return or replacement.

Disclaimer: Return policies may change at any time and can vary by location or promotion. Always confirm details on the official Revelry website (shoprevelry.com). Information verified December 2025.

Found this helpful? Bookmark this page for the latest Revelry return policy updates and check our other guides before your next purchase.