Zapaka Return Policy (2025 Update)
Finding the right fit for formal wear can be tricky, which is why thousands of shoppers search for the Zapaka return policy every month. Whether your dress doesn't fit quite right or the color looks different in person, you need to know exactly how to get your money back.
Zapaka has a very strict policy compared to other retailers. You have a short return window, you will likely have to pay for return shipping, and there are significant restocking fees depending on how many items you return.
This guide cuts through the confusing and sometimes contradictory information on their website. We will walk you through the return process, help you calculate your actual refund, and provide templates to help you contact customer support.
TL;DR Summary Box
- Return Window: You have 7 days from the date of delivery to request a return.
- Fees: Customers pay return shipping. Restocking fees of 15% (for 2-3 items) or 30% (for 4+ items) apply.
- Condition: Items must be unworn, unwashed, with original tags attached.
- Method: Mail-in only (no in-store option). Refunds go to the original payment method.
- Time: Expect 2–3 weeks total for the refund to appear in your account.
Zapaka Return Policy Overview
| Topic | Details |
|---|---|
| Return Window | 7 days from the date you receive the package. |
| Eligible Items | Unworn, unwashed, undamaged, with original tags and packaging. |
| Return Methods | Mail-in only. You must email support to start the process. |
| Refund Methods | Refund method is the original payment (Credit Card or PayPal). |
| Non-returnable | Clearance, sale items, free gifts, used items, or items without tags. |
| Fees | Restocking fee (15-30%), return shipping cost, potential label fees. |
Return Window & Eligibility
One of the most critical parts of the Zapaka return policy is the timeline. Unlike stores that offer 30 or 60 days, Zapaka requires you to act fast.
The 7-Day Rule
You must initiate your return within 7 days of the delivery date. This does not mean the package needs to be back at their warehouse in 7 days, but you must contact their team to request a return authorization within that first week.
If you miss this window, your return request will likely be denied.
Eligibility Checklist
To ensure your online return is accepted, your items must meet these strict conditions:
- Condition: Items must be unused, unworn, and unwashed.
- Tags: All original tags must be attached.
- Hygiene: Items with makeup stains, deodorant marks, perfume scents, or pet hair will be refused.
- Packaging: Items should be in their original packaging.
Non-Returnable Items
The following items are generally non-returnable items:
- Items marked as "Final Sale" or "Clearance."
- Promotional or free gifts included with your order.
- Personalized or altered items.
- Bathing suits or lingerie if the hygiene seal is broken (check specific product pages).
How to Return Items to Zapaka
Because the online returns portal is frequently reported as disabled or difficult to access, the most reliable way to start a return is by contacting customer service directly.
Step 1: Contact Support Immediately
Do not just ship the item back to the address on the package. You need approval first.
- Email: info@zapaka.com
- Include: Your Order Number, the specific items you want to return, and the reason for the return.
Copy/Paste Return Request Template:
"Subject: Return Request - Order #[Insert Number]
Hi Zapaka Team, I received my order on [Date]. I would like to return the [Name of Item] because [Reason: e.g., it does not fit]. The item is unworn, unwashed, and has all tags attached. Please provide the RMA number and return address. Thank you."
Step 2: Wait for Approval
Zapaka support typically replies within 24–48 hours. They will review your request and send you a Return Merchandise Authorization (RMA) and the correct warehouse address.
Note: They may offer you a small refund to keep the item. You can accept this or insist on returning it for a full refund (minus fees).
Step 3: Pack and Ship
- Place the item in the original packaging.
- Include a note with your Order Number inside the box (or the form they provide).
- Take the package to a carrier (USPS, UPS, FedEx).
- You must pay for return shipping.
- Important: Get a tracking number. Zapaka requires you to email them the tracking number as proof of shipment.
Fees, Deductions & The "Net Refund"
This is where the Zapaka return policy catches many shoppers off guard. You will rarely get 100% of your money back.
Restocking Fees
Zapaka applies a restocking fee based on the number of items you return:
- Returning 1 item: Usually no restocking fee (check current email instructions).
- Returning 2–3 items: 15% fee deducted from your refund.
- Returning 4+ items: 30% fee deducted from your refund.
Shipping Costs
- Original Shipping: The money you paid to have the item sent to you is non-refundable.
- Return Shipping: You pay the carrier directly to mail the item back.
- Label Fee: If Zapaka provides a prepaid label (rare), they may deduct $25.00 from your refund.
Refund Calculator Example
Here is how the math works if you bought dresses worth $100 and paid $15 for shipping.
| Scenario | Item Value | Restocking Fee | Shipping Paid by You | Total Refund |
|---|---|---|---|---|
| Defective Item | $100 | $0 (Waived) | $0 (They pay) | $100 + $15 ship |
| Returning 1 Dress | $100 | $0 | Cost of label | $100 |
| Returning 2 Dresses | $100 | $15 (15%) | Cost of label | $85 |
| Returning 4 Dresses | $100 | $30 (30%) | Cost of label | $70 |
Note: In the standard scenarios, you also lose the original $15 shipping cost you paid at purchase.
Refund Methods & Processing Time
Once you mail your return, patience is required.
- Transit Time: It can take up to 10 days for your package to reach their warehouse.
- Processing Time: Once received, Zapaka takes 5–7 business days to inspect and process the return.
- Bank Time: After they issue the refund, it may take another 4–7 business days for your bank or credit card to show the funds. PayPal refunds are usually faster (often within 24 hours of processing).
Total Wait Time: Expect to see your money roughly 2–3 weeks after you mail the package.
Exchange Policy
Zapaka does not have a direct "one-click" exchange system.
If you need a different size or color, the exchange policy generally requires you to return the original item (following the steps above) and place a brand-new order for the correct item.
- You will still be responsible for the return shipping of the first item.
- To speed things up, email customer support. Sometimes they can help arrange the new order while the return is in transit, but this is case-by-case.
Order Cancellations
If you change your mind right after buying, act quickly to avoid penalties.
- Unpaid Orders: Cancelled automatically without cost.
- Paid & Cancelled within 24 hours: Full refund.
- Paid & Cancelled 24–72 hours: Partial refund (80% of product price + shipping).
- Paid & Cancelled 72–120 hours: Partial refund (50% of product price + shipping).
- Shipped Orders: Cannot be cancelled. You must wait for delivery and treat it as a standard return.
Customer Support & Contact Information
If you have issues with a refund method or a delayed return, use these channels.
- Email: info@zapaka.com (Primary method)
- Response Time: Usually 1 business day.
- Support Hours: Not explicitly listed, but generally Monday–Friday business hours.
Tip: Always include your Order Number in the subject line for a faster response.
Frequently Asked Questions
Can I return items to Zapaka without a receipt?
You do not need a physical paper receipt, but you must have your Order Number and the email address used to place the order. Without these, Zapaka cannot locate your purchase to authorize the return.
How long does a refund from Zapaka take?
The entire process typically takes 2 to 3 weeks. This includes shipping time back to the warehouse (approx. 10 days), processing time (5–7 days), and bank posting time (4–7 days).
Does Zapaka charge a restocking fee?
Yes. If you return 2 or 3 items, a 15% restocking fee applies. If you return 4 or more items, a 30% restocking fee applies. Returns of single items may be exempt depending on the specific promotion, but always check with support.
What items are non-returnable at Zapaka?
Final sale items, clearance items, free gifts, and items that have been worn, washed, altered, or have missing tags are non-returnable items.
How do I return a damaged or wrong item?
If Zapaka sent the wrong size or a damaged item, email info@zapaka.com immediately with photos of the defect. In this case, they should waive the return shipping costs and issue a full refund including original shipping.
Can I return online orders in-store?
No. Zapaka is an online retailer and does not have physical store locations for returns. All returns must be mailed back.
What if the Zapaka returns portal is not working?
The returns portal is frequently reported as disabled. If you cannot access it, simply email info@zapaka.com with your return request, and they will manually provide the instructions.
Do I have to pay for return shipping?
Yes, the customer is responsible for return shipping costs unless the item is defective or Zapaka made an error.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Zapaka website or with customer support. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Zapaka return policy updates and check our other guides, such as the Micas Return Policy Guide and Akira Return Policy, before your next purchase.
