Akira Return Policy Full Refund Exchange Guide

Akira Return Policy (2025 Update)

Introduction

Shopping for the latest fashion trends is exciting, but sometimes a bodysuit doesn't fit right or those heels are a bit too high. That is why understanding the Akira return policy is so important before you checkout. Whether you bought a dress online or picked up accessories at a local boutique, knowing the rules helps you avoid frustration later.

This comprehensive guide breaks down everything you need to know about returning items to Akira. We cover the specific return window for online versus in-store purchases, which items are final sale, and the truth about return shipping fees.

Note: All information in this guide is based on the latest policy details verified in November 2025.

Overview of Akira Return Policy

The Akira return policy has different rules depending on how you made your purchase. The most important distinction is between online orders and physical store purchases. While online shoppers generally have more time to decide, in-store shoppers must move faster.

Additionally, Akira has strict rules regarding the condition of items. If you have removed the tags or worn the item out for a night, it likely won't be accepted.

Quick Policy Summary

Return Window & Eligibility

To ensure your return is approved, you must act within the specific timeframes set by Akira. Missing the return window is the most common reason for a rejected return.

Standard Return Windows

• Online Purchases: You have 30 days from your order date to initiate and ship your return. The items must be received by the carrier within this window.
• In-Store Purchases: You have 14 days from the date on your receipt to return items to a store.
• International Orders: Returns must be shipped within 30 days of the delivery date.

Eligibility Checklist

Before packing up your items, make sure they meet the original condition requirements. Akira allows returns only if the items are:

• Unworn and Unused: No signs of wear, sweat, or makeup stains.
• Unwashed: Laundry detergent smells or shrinkage will cause a rejection.
• Tags Attached: All original manufacturer and store tags must be intact.
• Original Packaging: Shoes must be in their original box.
• Unaltered: No hem changes or tailoring.

Tip: If you are returning shoes, never stick the shipping label directly onto the shoe box. This ruins the packaging and makes the item ineligible for return. Always put the shoe box inside a shipping box or poly mailer.

How to Return Items to Akira

Depending on where you bought your item, the process differs slightly. Follow these steps to ensure a smooth online return or in-store visit.

Option 1: Online Returns (Mail-In)

Most customers buying from ShopAkira.com will use this method.

1. Access the Portal: Go to the Akira website and locate the Returns Portal (usually in the footer or under "My Account").
2. Look Up Order: Enter your order number and email address to find your purchase.
3. Select Items: Choose the items you wish to return and select the reason (e.g., wrong size, didn't like style).
4. Print Label: You can choose to download a prepaid return label from Akira.
   • Note: A $10 handling fee will be deducted from your refund if you use their label.
5. Pack Carefully: Place items neatly in a package. Ensure the return shipping label is clear and old labels are removed.
6. Ship It: Drop the package off with the carrier specified on your label (usually UPS, FedEx, or USPS).

Option 2: In-Store Returns

If you bought your item at a physical location, you must return it to a store.

1. Locate Receipt: You must have your original receipt. Returns without a receipt may be refused.
2. Visit a Store: Bring the item and receipt to any Akira location within 14 days.
3. Receive Credit: Remember, in-store returns are refunded as store credit or a gift card. You will not receive cash or a refund to your credit card for in-store purchases.

Option 3: International Returns

International customers can return items, but the process is manual.

• You must ship the items back within 30 days of delivery.
• Akira does not provide prepaid labels for international orders; you are responsible for shipping costs.
• Mark the package clearly as "Returned Goods" to avoid customs issues.

Refund Methods & Processing Time

One of the most frequent points of confusion with the Akira refund policy is how you get your money back. The method depends entirely on how you shopped.

Online Refunds

If you return an online order via mail:

• Method: Refund is issued to your original payment method (Credit Card, PayPal, etc.).
• Deductions: The $10 label fee is deducted if you used their prepaid label.
• Processing Time: Once the warehouse receives and inspects your return, refunds are typically processed within a few business days. Depending on your bank, it may take an additional 3–5 days to show on your statement.

In-Store Refunds

If you return an item bought in a physical store:

• Method: You will receive store credit or a gift card.
• No Cash Refunds: Akira does not offer cash or credit card refunds for in-store purchases. This is a strict policy.

Gift Returns

If you are returning a gift, you will receive an Akira gift card for the current selling price of the item, provided you have a gift receipt or proof of purchase.

Exchange Policy

Do you need a different size? The exchange policy at Akira is primarily geared toward in-store shoppers.

• In-Store Exchanges: You can easily exchange full-priced items for a different size or color within 14 days, provided the item is in stock.
• Online Exchanges: Akira’s online system is designed for returns rather than direct exchanges. The fastest way to secure the item you want is to return the unwanted item for a refund and place a brand-new order immediately. If you are unsure, contact customer support for assistance.

If you used a discount code on your original order, you may lose that discount on the new order unless you contact support to see if they can help adjust the price.

Non-returnable or Restricted Items

Not everything you buy at Akira can be returned. Due to hygiene reasons and the nature of fast fashion, several categories are considered final sale.

You cannot return:

• Final Sale Items: Anything marked "Final Sale" or clearance at the time of purchase.
• Intimates: Bodysuits, tights, underwear, and hosiery.
• Swimwear: Bikini bottoms and one-pieces are generally non-returnable for hygiene safety.
• Jewelry: Earrings, necklaces, and other accessories.
• Fashion Face Covers: Masks and coverings.
• Styling Tools: Body tape or adhesive products.
• Damaged Items: Items that you damaged, washed, or altered.

Warning: If you mail back a non-returnable item, Akira generally will not ship it back to you, and you will not receive a refund.

Fees, Deductions & Exceptions

Nobody likes hidden costs. Here is a transparent look at what returns might cost you.

• Prepaid Label Fee: Akira charges a $10 handling fee if you use their printable return label for online returns. This is deducted from your total refund amount.
• Self-Shipping: You can choose to use your own carrier (UPS, FedEx, etc.) to mail the return. In this case, you pay the carrier directly, and no handling fee is deducted from your refund. This is often cheaper if the item is lightweight.
• Restocking Fee: There are generally no restocking fees for standard items, provided they are in perfect condition.
• Original Shipping: Shipping costs paid on the original order are non-refundable.

Holiday & Extended Return Policies

Many retailers offer extended windows during the holidays (e.g., returning Christmas gifts in January).

• Current Status: As of late 2025, Akira has not listed a specific holiday extension policy.
• Recommendation: assume the standard 30-day (online) and 14-day (in-store) limits apply unless you see a specific banner on their website stating otherwise during the holiday season.

If you are shopping elsewhere this season, you might want to compare policies. For example, check out the Gabes return policy or the Depop return policy to see how other fashion retailers handle returns.

Customer Support & Contact Information

If you have a complicated return, such as a defective item or a lost package, you should contact Akira directly.

• Email: support@shopakira.com
• Live Chat: Available via the Help Center on the Akira website.
• Phone: Akira does not currently publish a direct customer service phone number.
• Hours: Support is generally available Monday through Friday during standard business hours.

When contacting support:

1. Have your order number ready.
2. Take photos if the item arrived damaged.
3. Be patient, as email responses can take 24–48 hours.

Frequently Asked Questions

Can I return items to Akira without a receipt?

For in-store returns, a receipt is strictly required. Without proof of purchase, the store may refuse the return. For online orders, your order confirmation email serves as your receipt.

How long does a refund from Akira take?

Once your return package reaches the Akira warehouse, it takes a few days to inspect and process. After that, your bank may take another 3–7 business days to post the funds to your account.

Can I return online orders in-store at Akira?

Policies on this can vary by location. Generally, online orders are intended to be mailed back. If a store accepts an online return, they will likely issue store credit rather than a refund to your card. It is best to stick to the mail-in process for online orders if you want a cash/card refund.

What items are non-returnable at Akira?

You cannot return bodysuits, swimwear, jewelry, fashion face covers, tights, or any item marked as final sale.

Does Akira charge a return fee?

Yes, for online returns, if you use their prepaid label, a $10 handling fee is deducted from your refund. In-store returns are free.

Can I return a gift to Akira?

Yes, if you have a gift receipt. Returns for gifts are typically refunded via an Akira gift card or store credit.

How do I return a damaged or wrong item?

If you received a defective item, contact customer support immediately at support@shopakira.com with photos of the damage. Do not just mail it back without contacting them first, or they may think you caused the damage.

Can I get a cash refund in-store?

No. Akira stores operate on a strict store credit only policy for returns. They do not give cash or credit card refunds at the register.

For more comparisons on retail policies, you might find our guide on the Nectar return policy helpful if you are also shopping for home goods.

Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Akira website or with your local store. Information verified November 2025.

Found this helpful? Bookmark this page for the latest Akira return policy updates and check our other guides before your next purchase.