American Furniture Return Policy (2025 Update)
Introduction
Buying new furniture is a major investment for your home, and sometimes the piece that looked perfect in the showroom doesn't fit your space or style once it arrives. If you are looking to return an item, understanding the American Furniture Warehouse return policy is critical because the timeline is short and strict.
This guide covers everything you need to know about the return window, eligibility requirements, and the specific steps to get your money back. Please note that while several stores use similar names, this guide specifically focuses on the policies for American Furniture Warehouse (AFW) based on 2025 data.
Key Takeaway: You typically have only 5 business days to initiate a return, and significant fees often apply.
Overview of American Furniture Warehouse Return Policy
The return policy at American Furniture Warehouse is stricter than many big-box retailers. To ensure you don't lose money, review this summary before starting the process.
| Topic | Details |
|---|---|
| Return Window | 5 business days from delivery or pickup |
| Eligible Items | New, unused, unassembled, in original packaging |
| Return Methods | Return shipping (customer pays) or approved drop-off |
| Refund Methods | Original payment method (minus fees) |
| Non-returnable Items | Mattresses, bedding, special orders, assembled items |
| Fees | 15% restocking fee + full round-trip shipping costs |
Return Window & Eligibility
To qualify for a refund, you must act quickly. American Furniture Warehouse enforces tight deadlines and condition rules.
Standard Return Window
You have exactly 5 business days from the date your furniture is delivered or picked up to request a return. If you miss this return window, the store is not obligated to accept the item back.
Eligibility Checklist
For your return to be approved, the item must meet these strict conditions:
- Condition: The item must be new and unused.
- Packaging: It must be in the original box or plastic packaging.
- Assembly Status: The item must be unassembled. If you have already put the furniture together, it is generally non-returnable unless a manager specifically approves it.
- Documentation: You must provide proof of purchase (receipt or order confirmation).
Online vs. In-Store Purchases
The policy does not explicitly differentiate between items bought online versus in-store. The 5 business day limit applies to both.
How to Return Items to American Furniture Warehouse
Returning furniture is more complex than returning clothing. You cannot simply drop the item off without prior communication. Follow these steps carefully to ensure your return is processed.
Step 1: Request Approval
Before moving any furniture, you must contact American Furniture Warehouse customer support via email or phone. You need to obtain a Merchandise Return Number (MSN). Returns sent back without this number will likely be rejected.
Step 2: Prepare the Item
- Disassemble the item if necessary (though assembled items are usually refused).
- Pack the item securely in its original packaging.
- Include all parts, hardware, and instructions.
Step 3: Shipping the Item
- Return Shipping Costs: The customer is responsible for the full cost of shipping the item back to the warehouse.
- Method: You must use a shipping method that provides tracking.
- Label: Affix the return label and clearly write the MSN on the outside of the package if instructed.
In-Store Returns
If you live near a warehouse or showroom, ask customer support if you can return the item in person to save on shipping costs. However, approval is still required before you arrive.
Refund Methods & Processing Time
Once your item is received and inspected, American Furniture Warehouse will process your refund.
- Method: Refunds are issued to your original payment method (credit card, check, cash, or financing account).
- Deductions: The refund amount will be the purchase price minus a 15% restocking fee and any shipping costs.
- Timing: While specific processing days aren't listed, most furniture retailers take 5–10 business days to inspect the item and credit your account.
Exchange Policy
If you want to exchange an item for a different color or style, the same rules generally apply.
- You must request the exchange within 5 business days.
- Restocking fees (15%) may still apply unless a manager waives them for an exchange.
- Return shipping costs will still be your responsibility.
- Items must be in new, factory-sealed condition.
Non-returnable or Restricted Items
Some items cannot be returned to American Furniture Warehouse under any circumstances. Be careful when buying these specific categories.
- Mattresses and Bedding: For hygiene reasons, these are final sale once opened or used.
- Special Orders: Furniture with custom fabrics, colors, or frames cannot be returned.
- Assembled Furniture: Once you build it, you own it (unless a manager grants a rare exception).
- Damaged Items: If you damage the item during assembly or use, it is not eligible for return.
Fees, Deductions & Exceptions
American Furniture Warehouse is transparent about the costs associated with returns. These fees can be substantial, so "measure twice, buy once."
- Restocking Fee: A flat 15% restocking fee is deducted from almost all returns.
- Shipping Costs: You are responsible for full round-trip shipping costs. This means you pay for the delivery to your home and the shipping back to the warehouse.
- Space Measurement: If you return an item simply because it didn't fit in your room or through your door, you are still responsible for all shipping and restocking fees.
Holiday & Extended Return Policies
Currently, there is no public information indicating that American Furniture Warehouse offers an extended holiday return policy. Unless otherwise stated on your receipt during the holiday season, assume the standard 5 business day limit applies.
Customer Support & Contact Information
If you have a problem with your order or need to request a Merchandise Return Number (MSN), contact support immediately.
- Website: Visit the official American Furniture Warehouse website for the "Contact Us" form.
- Email: Use the support email listed on your order confirmation.
- Phone: Call your local store or the main customer service line found on their website.
- Tip: Always have your order number ready before you call to speed up the process.
Frequently Asked Questions (FAQ)
Can I return items to American Furniture Warehouse without a receipt?
Generally, no. You need proof of purchase to process a refund back to your original payment method. If you lost your receipt, customer support may be able to look up your order using your phone number or credit card.
How long does a refund from American Furniture Warehouse take?
Refunds are typically initiated after the warehouse inspects the return. Depending on your bank, it may take an additional 3–7 business days for the funds to appear in your account.
Does American Furniture Warehouse charge a restocking fee?
Yes. There is a 15% restocking fee on most returned items. This is deducted from your total refund amount.
Can I return a mattress if it is uncomfortable?
No. Mattresses and bedding products are considered non-returnable items due to hygiene regulations.
What if my furniture arrives damaged?
If your item arrives damaged, do not start a standard return. Contact customer support immediately to report the damage. In cases of manufacturer defects or shipping damage, restocking fees are usually waived, and they will arrange a repair or replacement.
Can I return assembled furniture?
No. Items must be unassembled and in their original packaging. Returns of assembled items require special manager approval and are rarely accepted.
Who pays for return shipping?
The customer is responsible for return shipping costs. Additionally, the original shipping fee is non-refundable.
Is there a way to waive the restocking fee?
Restocking fees are standard policy. However, if you are exchanging for an item of equal or greater value, you can ask a manager if they are willing to waive the fee, though this is not guaranteed.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official American Furniture Warehouse website or with your local store. Information verified November 2025.
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